I have visited this location twice for my annual eye exam and I was very satisfied. Everyone on the…read moreteam was very thorough and answered my questions fully. They even gave me recommendations to prevent eye damage and did not pressure me to purchase contact or glasses in store like most places. I think this care team is very transparent with pricing and I will be back for another visit when the time comes.

This is a rip off company. I sent up an appointment on a week day to avoid paying for retina eye…read moredilation exam. And they still told me I still have to pay unless I come before noon or after 3 pm. When I set u my appointment for 1pm. They had told me they don't dilation at all on saturdays. So that is why I made my apt for the week day. And now they are adding more restrictions. Besides last time I was there. They added more charges to my bill when I ordered my glasses with out my knowledge so I call and complaint that time. But now I want everyone to know to be careful wi the the charges on your final bill

Was required to pay for service with a promise that I would be reimbursed after collecting from…read moreinsurance. Still waiting for reimbursement. Called and got lame excuse that insurance has not been received. Still waiting after another month. Have to call again. In process of cancelling next appointment.

Very tentative to my needs he saved my eye sight. I don't know what I would have done without him.read more

I don't think anyone particularly likes going in for their annual eye exam, but the team at Green…read moreHills Eyecare made our appointment as pain-free and pleasant as possible. Using their online portal, I scheduled exams for me and my husband around three weeks in advance. As with any doctor, I recommend double checking with your insurance company before booking to make sure you're covered. The Green Hills Eyecare team also followed up with me over the phone after I booked my appointments to confirm all of my insurance information and medical history. The office is located on the third floor of an easy-to-access medical building, complete with free parking. We arrived and filled out some paperwork, before beginning our exams. Hayley and Dr. Waymire were so friendly and knowledgable, offering helpful explanations to any and all of our questions. Bonus ... for anyone who hates that dreaded prick of air to dilate your eyes, you'll be pleased to know this office does things a little differently! We didn't purchase new frames this time around, but Mike the optician was happy to print out our prescriptions and provide some advice for future purchases. I absolutely recommend Green Hills Eyecare if you're in need of an eye exam - we look forward to returning for our next annual visit!

Everyone in this office is so kind and great at communicating information. The exam was pleasant…read moreand quick! I would highly recommend this office!

Went here for two years in a row hoping my first experience was an outlier…read more Nope. That's just how they are. Unhelpful staff with an attitude. Both years the doctor got offended when I declined her upsell attempts. When you check in, the standard check in paperwork is you consenting to pay additional for non-necessary tests and then act like I'm the asshole for declining after I realized the scam they were running! Also they shipped my contacts to the wrong address even after I confirmed it in writing. No apology or accountability. I had to go drive to the wrong address in the middle of the workday to retrieve. They get two stars instead of one star because they can, in fact, give prescriptions for glasses and contacts. Just don't hope for much else.

I am raising this review one star only because Dr. James is highly competent and professional at…read moreher job. However, I stand by my previous comments given the new personnel, mostly because I chose Music City Optical over other options at first due to their generous hours and extremely thoughtful, insightful staff who sat with me to carefully adjust my glasses every time. The comment from the business indicated that I could use the patient portal to check my eye numbers. However, this is only true for prescriptions in my case (and most likely yours if you go here for a prescription). I think that's perfectly fine for people only looking to update these particular numbers. However, I only had access to my numbers for prescription rather than the more in-depth numbers needed for a consult at another location, as requested by this location and Dr. James' thorough follow-through. I found the comment by the business to perfectly exemplify my preference to go elsewhere: I don't want to be blamed for having a harrowing experience with customer service or staff due to them withholding some aspects of my own medical information and data. That's it. I think Dr. James is amazing, her staff is perfectly mediocre, the pricing is extreme (and adds up quickly on the bill), and I want to take my business elsewhere where my insurance is worth more. One thing I've noticed in business owner Yelp accounts responding to reviews is oftentimes they demand your real name to "resolve the issue," but sometimes it also feels a bit frightening, like they want retribution. I believe if you're brave enough to say something to help other people with their eyesight, that should be enough. Obviously, do what you think is best as the owner of your own eyes, wallet, and insurance.

I was recommended to Dr. Nash from my sister. I had been going to a different optometrist in the…read morearea and I felt like I was receiving lackluster care. I've always had a hard time with eye exams, but Dr. Nash and his team are fantastic at making those feel warm and welcome. I felt like I was free to ask questions, and Dr. Nash truly cared to hear about my symptoms and helped me better understand my prescription. Michael was awesome as well. He helped me understand my insurance and made sure to break down the cost of my lenses. They have reasonable pricing, and my appointment was swift AND thorough.

I had heard great things about Dr Nash, so decided to give Nash Eye Care a try. My disappointment…read moreis great. I can't fathom why they're booking out months in advance. Who would return here?? As others have noted, the support staff at the front is shockingly out of tune with their patients (that term should actually be "customers", because this is NOT a medical service provider. More on that later). The overwhelming feeling you get is that you are an unintelligent nuisance, rather than the paying customer that you are. Furthermore, it becomes evident quickly that these gatekeepers don't really know what they're doing or how to do it. When they become self conscious about that, they will step up efforts to gaslight you and really make you pay for their own ineptitude. Once you get past the gargoyles at the front, you begin with the basic series of eye tests from a technician who is already trying to upsell your exam with alternatives to pupil dilation. Odd, but okay whatever, let's continue. Off to the exam room. I was not able to see Dr Nash, but the doctor I did get was good, hence the second star. She seemed efficient, knowledgeable, and thorough, although she was quite cold and not very personable. Okay exam is over, time to pick some frames. But from where? It had struck me that the selection seemed rather sparse when I first walked in, but I thought surely there must be some out-of-sight show room or a hidden display somewhere with ample selection. They certainly have the space at the facility. But, nope. What you see is what you get and let me tell ya, it's not much. I would feel confident estimating that the options were 1/20th of what you'd find with any other optometrist. With nothing to settle on, I opted to retain my old frames and just get new lenses with the new prescription. And here's where they level the boom on you; "basic lenses" will still cost you out of pocket. But should you want scratch protection and anti glare coating; $365. Excuse me?? What?! I have top notch insurance, I have never paid anywhere close to that for new glasses (frames and lenses) with all the bells and whistles. "Can you please check that again?" [the ineptitude cogs start clunking] "Yep, that's right" comes the response. Riiiight. Welp, I'm out. Thanks for the new prescription guess I'm ordering online. This place is just milking its customer base for every penny they can get under the guise of "eye care". This is not an eye care center. This is a grossly overpriced eyewear store, and the staff are just salespeople, rude ones at that. The convenience of location for some does not mitigate the negatives.

She was so friendly, patient and took her time to answer all my questions. I couldnt recommend her…read moremore.

I called the office today to schedule a check for my daughter. I found Dr. Susannah Longmuir after…read morea long search of pediatric ophthalmologists. Come to find out there are very few in Nashville. The person that answered the phone was awful, I don't see how this doctor is going to grow her practice having someone that answers the phone and that tried so hard for us to Not come see the doctor. Her words were "this is the way we run this office" "I don't know if your daughters will need treatment or not but we will not be able to help" can you believe it?? So I am back to searching again, hopefully I will find a welcoming office with an amazing doctor. Too bad I will never know if Dr. Longmuir is good or not.

Having previously only had my eyes checked at Lenscrafters or the like, The Vanderbilt Eye Clinic…read morewas a nice change of pace. However, it is BUSY with a capital BUSY. It has computerized check in which is fast, but you are still almost sure to have to wait, so bring something to entertain you. At least until they dilate your eyes and you suddenly can only see blurs in front of you. Which segues to my only complaint. I was unaware of the fact that the dilating had this effect, and I was not warned, which caused me to freak out a bit when it did happen. They do have a nice big TV on the wall, which I was able to see, but it was tuned to sports which I have no interest in. Still moving pictures are better than nothing! Dr. Felch was very friendly and never made me feel foolish about any of the questions I had.

Fast and easy check in. As everywhere these days the doctors are over booked and you will spend…read moresome time in the waiting room, however their waiting room is very clean & comfortable, at Vanderbilt they always offer Free Wifi.

EXCELLENT beyond my expectations! I actually went to the…read moreWesley & Klippenstein location at 1800 Church St in Nashville. Dr.Klippenstein is highly recommended to anyone who has complications with eyelid ptosis (droopy or heavy eyelids). Had my surgery yesterday and from the time I walked in to being wheeled out to go home, nothing could have been better. Andrea was my RN who stayed with me from pre-op until I was heading home. She was friendly, interacted well, answered all questions fully and clearly, and has a sweet personality. Scott was my Anesthesiologist. He took his time to get my IV started in my VERY tricky veins and I hardly felt the needle stick. He also explained everything that would occur from start to finish. Even after the IV was removed, my arm is not sore or tender which I can't ever remember happening from other procedures. Dr. Klippenstein did an amazing job telling me exactly what would happen before surgery, during the actual surgery and even afterwards. When you hear her talk with the staff working with her, you can tell she has a great relationship with them also because they are smiling and laughing. She is truly down to earth. I am about 12 hours post-op and can hardly feel any discomfort. I have to remind myself that I have stitches still in my eyes because I want to touch them. I can't wait to see the full results after I'm all healed.

At 40, my hooded eyelids became droopy. Dr. Klippenstein came highly recommended. I chose to get…read morelocal anesthesia only, and it was painless and fast! Super happy with the results!!