When first learning that you have breast cancer having a place like Ann's Bra Shop is a godsend. Everyone is so kind and helpful and really made the process easy. I had double mastectomy and am so thankful for Ann's. I just went back to get boobs for swimming! They have everything. They have a lot of inventory for me and great bra's and swimsuits, etc for those not suffering from cancer but like well made items. Love Ann's Bra Shop! read more

The women has always been helpful when I've gone to the shop. I went after having a baby and was done breastfeeding and they were amazing, I've never had a bra fit this well! So many options and sizes available as well! read more

I am an 11 year breast cancer survivor with a double mastectomy in 2015 at age 39, a second reconstruction in 2017 with an infection with one breast removal with another surgery in 2017 to put the implant back in. I developed a brand called "boobtique" for women to get what they need for their breast cancer journey when they don't know what they need. I'm still completing my brand with my wellness studio in Ballwin called Elevate wellness studio as well as owning two OsteoStrong facilities in the St. Louis area. I am also a portrait of hope for the ACS. In April 2026 I needed another reconstruction and went to Ann's bra shop 3 days after surgery to get the bra(s) I needed. I told my husband on the way there - I just want you with me to help me - I know what we need and I don't want anyone else helping us; you're my support system and I want you with me. He said. "Ok. I got you!" NOBODY greeted us when we talked in. NOBODY asked us if we needed help. NOBODY told us where fitting rooms were. We chose 4 bras and went into the dressing rooms that appeared open to the public. My husband helped me and then when I needed a different size he went to go get it for me. This is a very emotional time for a woman and scars and lack of mobility are a real thing. They told my husband he had to leave the dressing room after they came in with I had no clothes on my upper body. They didn't ask to come in or anything. They made my husband leave. I sat down on the bench all alone in the dressing room. I started breaking down into tears bc I didn't want to feel alone and I didn't want a stranger to help me. I needed my husband who was my support system. We were not told there was a special private room. We were not told anything. I bought one bra, simply because it was the day before Easter and I needed one to wear to church tomorrow that wasn't uncomfortable and now I'll buy the rest elsewhere. I was left feeling alone, sad and unsupported and no questions were asked on how to make me feel more comfortable. I will never be back. I own my own business where I deal with survivors all the time and I will not refer anyone your way because you do not make me feel comfortable or supported. I do not need a response from you defending yourself - I wasn't greeted at your facility, I didn't know the protocol and nobody asked if we needed help. I suggest you work on your company culture. Jaime Zografos (Hughes) read more

I've never had a proper fitting for a bra. I needed to replace all of mine (I hadn't bought new ones for a while!) and I had lost weight. I've been aware of Ann's Bra Shop for many years, but had never been there. I knew from friends that they were very helpful. I finally went there! There was a sign in sheet for those who needed help with a fitting as opposed to those just shopping. I signed in and only had to wait a few minutes before someone was available to help me. I was asked what I needed help with and I explained my needs and likes/dislikes. I was taken to a dressing room and measured. Then I was brought literally the perfect bra for me! I was very impressed! The bras needed to be ordered so we took care of that and we were finished. I couldn't believe how fast and easy the whole process was! I was also really surprised at how many bras and swimsuits were in the store! I would be really surprised if someone couldn't find a bra there that worked for them. Also - a shout out to Sarah L. for her help and for making the entire process much easier than I thought it would be! I'll definitely go back when I need to get more new bras! read more

They were attentive and friendly. They did not make me feel awkward when helping me find my correct size. This was invaluable to me. They have a huge selection of bras and swimming suits. read more

Excellent service! I walked in for a fitting (recommended by my Dr) and received help right away. I had my fitting and chose my new bras and was on my way. I really appreciate their expertise and am thankful to have bras that fit properly. read more

I don't understand the negative comments. While I've driven by hundreds of times, I used to get my bras at Nordstroms. Thought I'd take a chance. I was greeted immediately and had help in 3 minutes and she was knowledgeable and attentive. Picked out what I needed in just 20 minutes. Bra shopping can be frustrating, but I really appreciated the service. read more

They had a great selection of brands and styles of nursing bras! I'm so glad I went to Ann's to try on in person and purchase instead of buying online. This extra busty mama is happy with my purchase. read more

They have a nice size parking and big visible building. We were greeted and helped immediately. They have a wide variety of bras to choose from and go all the way to JJ/I sizing. There are fitting rooms to try it on and the ladies there are helpful to get you correctly measured. They also have a bra club for 1 point every dollar spent and at $350 you get $35 off I believe. The bras are good quality and the price reflects it. Recommended for the blessed bosom ladies. They have a chesterfield and Ofallon location. Recommended. read more

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I've heard about Ann's for years and had been meaning to stop in and check them out. My sister raves about Ann's. If she isn't purchasing her trusted tried and true bra's from Le Mystere, she'll come to Ann's. My co-worker also recommended them. I called ahead to verify the hours and decided on Thursday, since it's their late night and they close at 8pm instead of 6pm. They're easy to find, a straight shot down Olive Blvd in the Chesterfield Plaza strip mall. There is plenty of parking. As soon as I walked in, I was immediately greeted and asked the nature of my visit. Since I needed a fitting, I was asked to sign-in on the clip board and directed to the waiting area. I love the individualized service and extensive selection of bras, lingerie and underwear. My personal associate was Karen DeLuca. When I say she is amazing!!!! OMGGGGG. She was extremely helpful, polite, patient and knowledgeable. After sizing me, she informed me that I was a 34/GG. I assumed I was still a DDD, apparently not. Karen went and grabbed a few bras in my size for me to try on. She came back with these sexy colorful bras. I immediately thanked her for not bringing me any granny/basic bras to try on. She helped me get into the bras and adjusted the straps. She provided tips and pointers. I never felt rushed or pressured. ASK for KAREN!!!! I'm taking my mom for a visit. I've already been spreading the word to a couple of my friends. I love how Ann's provides a plethora of options for us larger breasted women. The bras are sexy and provide shape and support. You can't find that often. They also sell swimwear, adhesive strips/tape to go braless, lingerie bags and detergent. Ohhhh I forgot they have a great selection of sports bras. I purchased 2 bra's, a sports bra and a bottle of detergent to wash the bras. Their size options and selections do not disappoint as well as being reasonably priced. I use to purchase bras from Macy's, NO MORE. I highly recommend going to Ann's to purchase any bra!!!!! read more

Ann's Bra Shop - Lingerie Near Me - Chesterfield, Missouri

My wife asked me to go with her to pick a bra that was more comfortable on her after breast cancer reconstruction surgery. After picking a few options and heading to the dressing room, we were rudely approached by a lady who told me I was not allowed to be in the dressing room area due to privacy concerns. That is 100% understandable but it didn't keep that lady from barging into our room unannounced. After having just had surgery, my wife was very upset about having her biggest supporter kicked out for doing nothing wrong. I went back to address the way we were treated after I walked her to our car. When I mentioned that my wife was upset and had been treated poorly, the same lady said "you may talk to your wife that way but you want talk to me the same". In what world is making that kind of accusation acceptable? I'm not looking for gold stars but isn't it a good thing when a husband supports his wife in this space? Bad customer service is an understatement. People should be fired over this type of behavior. read more

Wonderful service Happy atmosphere. Knowledgeable ladies working in shop that make you feel comfortable

Unfriendly vibe. No "hello" or "we'll be right with you" at the door when I could see multiple employees. There are multiple signs saying "if you have recently smoked marijuana or smell like marijuana to go away" which is a little ridiculous and extreme. It's legal. Get over it. Picture a group of older women who walk into a restaurant and expect the servers to bend over backwards for them, that's who works here. I stopped here after work in an old sports bra and the lady told me that I was wrong and it isn't a sports bra, I'm wearing an undershirt. Yeah.... I get it, it's 7 years old from SHEIN but I'm in here now to get a nice bra..... so maybe..... don't talk down about what I'm wearing? But if a 31 year old treated her like that, we would have to call 911 for the audacity. Oh and there's a check in for a fitting so I signed my name (I was the only new person on the list) and walked around for like 3 minutes. Then the lady came and said "are you ..." so I said "yes" and she acted annoyed and said "well I've been hollering for you up there." Um..... well obviously I didn't hear you under this speaker so there really doesn't need to be attitude about it. So I got a bra. I'll wear it. I won't come back and you shouldn't either. Also it's unprofessional to talk bad about your customers to your other customers. read more

I'm only giving them one star because giving negative stars isn't an option. I went to Ann's in Wentzville first. The ladies did not want to be bothered. They were rude and condescending. I really needed help after a stressful double mastectomy but got none. I thought I'd try another Ann's so I went to Chesterfield. You are greeted with a sign that states if you smell of smoke you will be asked to leave. seriously??! I am not a smoker but I have never seen a store state they will ask you to leave if they don't like the way you smell. Even though it was a horrible first impression, I really needed help so I went in. No one greeted me or even looked up from what they were doing. So I started to look around with my husband who was there to support me, however, he was asked to stand at the opposite side of the store away from the dressing rooms. The rooms had curtains. Privacy was not an issue as they claim. Not only that, it's blatant discrimination against transgender individual. When someone finally did try to help they were just as rude and condescending as the store in Wentzville. The prices are outrageous. 400 dollars for one silicone breast. It's obvious they are price gouging and taking advantage of women in stressful situations along with abusing medical insurance. NOT impressed at all! read more

My little sister and I came here very last minute (my apologies) but they still came with open arms and got us in with excellent service and patience! I love the wide variety of selections that they have in bra types and worth it! As a woman you need at least 4 good bras and they are pretty affordable if you ask me both of our bras were in between $50-60. Thank you again ladies for the help and support!! read more

This is your go to for professional bra fitting. They have bras and shape wear in all price points. No appointments for fittings and walk out with your perfect fit. Be prepared to get up close and personal as they assist you in your perfect style. Whether you have had mastectomy, looking for undergarments for wedding, or just every day...this is the place. read more

Obviously not the highlight of my life's shopping experiences, but man was it worth it! Every employee here "gets it". As I just had a mastectomy I needed specific things and they were absolutely accommodating. Penny made me feel comfortable and got me exactly what I needed. If you have any trouble with your bust- coming here is a must. read more

Love love love Ann's! Christa is the brash & sassy yet amazing when it comes to consultations for all your bra sizing, shaping, style needs. These one-on-one sessions are fun and informative. Ann's specializes in bra's of ALL sizes. Carrying some of the top brands you can find Wacoal, pasties, straps, inserts, swimsuits, shoes, panties, accessories and much more. If nothing else stop in for the experience...every woman deserves to know her true size. ~Christy read more

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I hate to do this but I had high expectations from them. I went to this shop about two to three months ago and brought three bras each around 45 dollars. One of my bras the wire is coming out, really. I called and they only warranty them for one month. I have washed them as instructed other then a laundry bag only air dry. I will stick with Playtex cheaper and last a lot longer..... read more

I have gone to Ann's Bra shop for several years and have always had a great experience.. However the salesperson that helped me on this visit was rude , snappy and acted if she did not to want help me. I said madam please don't speak to like that I have been is this store several times and one ever talk to me like that. She stated it takes two. I said no more because I knew she was aware of tune mannerism, she asked someone else to check me out . I found out the person that was helping me was the manager. This was at the Chesterfield store. read more

Just had the most AMAZING Customer Service by Karen at Ann's Bra Shop in Chesterfield! She was so attentive and helpful! She even went above & beyond when she ran out to my car to get my bridesmaid dress while I was in the changing room, so that I could make sure everything looked great & fit well! She helped me find the perfect combo of a bra, foundation & slip! I HIGHLY RECOMMEND Ann's Bra Shop and DEFINITELY ask for Karen!! She rocks! read more

Okay, so this place is crazy! (In a good way.) They have just about every size imaginable. I know they specialize in post-surgery patients and specialty cases, but that's not why I came in here. I thought I needed an special bra to go under my wedding dress. I didn't end up needing the corset so I returned it. But i was so excited by the options for bras they had that I bought another one. They were great about helping me with my special order and called me when it came in. I am a 38G, so a unique and difficult size, and they had SO many options for me. It was so refreshing. And the staff was knowledgeable and helpful. read more

Ann's Bra Shop - Lingerie Near Me - Chesterfield, Missouri

Service was speedy and efficient. I felt well taken care of and had lots of laughs with my fitter. Can't recommend enough!

I may have had too high expectations. I don't have special bra needs, but wanted something more than standard bra fare. I went in June 2020, so they may have been short staffed. The lady was very busy, and she brought me 3 bras, but then left me alone after that. The bras were just average bras like you would find at Macy's or Dillard's. I've had better customer service at Macy's to be truthful. read more

I went into Ann's a few weeks ago to purchase a bra to go to the wedding dress shop. I told them I needed an excellent strapless bra so I wouldn't be limited to dress only with straps when I tried on dress. After they pulled out one bra that was so ill-fitting, she told me that I would have to wear something with straps and that she could not help me. She was so rude and acted very dismissive. I would not recommend anyone shopping here. They need to work on customer service and allowing women options when shopping and not placing limits on them. read more

Two weeks ago, I had an emergency mastectomy. I hadn't planned for it, nor did I have any idea what to expect. I was absolutely lost when it came to what bra to wear or what type of prosthetic would be best for me. I looked on Amazon but was still completely clueless. I, then, decided to use Google and Ann's was the first business to pop up. Since I can remember, I've seen the billboard leaving Rolla, but never associated the business with what I would ever need. The website clearly explained that my insurance would cover what I needed, which was a HUGE incentive for me. So, I drove the 2 hours one way to see what exactly Ann's could do for me. I felt helpless as I pulled up to the business, not knowing what I needed or even why I was there. All I knew is a part of me was missing and I needed help. Help is what I received. They were fast, courteous and they understood that I was clueless to what I needed. By the time I walked out of that store, I felt like a new woman; a new happy woman. I smiled the entire way home. read more

HORRIBLE SERVICE AND HUGE ATTITUDE ISSUES!!! Do not waste your time in this "establishment!" I want to personally commend the employees for making me feel 100% unwelcome, ignored and talked down to - great job. (ensue sarcasm) I walked in and wrote my name on the list, just like requested, in order to get any service from them. Keep in mind that there were 3 woman hanging around the desk and only 2 customers in the store (including me), and somehow none of these "talented employees" could help me. Finally, when one lady was able to take my measurements, she tossed 2 bras in the dressing at me, which were not even the correct size!! After I told her that they were the incorrect size, instead of admitting her error and getting me the correct size, she coped a nasty attitude and grabbed the bra, poked my breast, and told me, angrily, that I should be able to go up a size. The bra was gaping and the cup was all the way under my armpit. After that, instead of helping me, she walked out of the dressing room, did not close the curtain, crossed my name off the list, and went on to another woman who had just come into the store. Feeling disrespected and extremely frustrated, I went to the register where the other 2 women were congregated. I politely said excuse me and tried to ask if they had a certain bra in my size and could help me find it. The woman ignored me and acted like I was irritating her and interrupting her (she was talking to herself when I asked) and told me to wait. After standing there for another 2 minutes she eventually addressed me and told me that she couldn't help unless my name was on the list. I told her it already was and that the other woman walked off on me. The woman again went back to talking and laughing to herself, and I grabbed my purse and left. The sad thing is, my bras cost at least $80, and I would have been happy to spend it, but their ignorance and horrible customer service made me run the other way. I wish I could give them NO STARS!... DO NOT GO TO THE STORE IN CHESTERFIELD: HORRIBLE, HORRIBLE, HORRIBLE!! You have been warned!!!! read more

Years ago, Ann's was classy. Now it's disrespectful and disgusting. I visited the Chesterfield and IL store and both left my "tata's" enraged. The women were disrespectful (I think one was the owner) as they talked down to me about my bra (because it wasn't Ann's) and told me my problem was my posture when I have a medical diagnosis. I actually overheard them talking about me on the way to the dressing room. An employee was eating chips in the corner while watching tv. Not realizing she worked there, I was looking for someone professional. She took her hand out the bag then walked over to see if my bra was tight enough. With her filthy frito fingers, she touched my shirt, back and the Ann's bra I was trying on. Absolutely classeless! I called and emailed the store owner 2x and she doesn't have the tits to discuss this situation. Oh and their Vanity F bra is 35 dollars cheaper on Amazon. read more

If you are in search of high quality products and a wide variety of styles and sizes - this is the place to go. The ladies here know how to do a proper fitting and will pull a ton of merchandise until you find the right fit. Great place for bras and swimsuits. read more

I decided it was time I wore the right bra so went to Ann's Sarah was my consultant and she was awesome. I now have the girls looking great in the right bra. I will never go anywhere else. Oh and they also have swimsuits, cover-ups, beautiful nightgowns, spanx and every kind of girdle you could ever want!! read more

Extremely disappointed! Very rude, & insensitive! She actually told me that I should be thankful I did not have my breast cut off like she did 7 years ago! I called to make sure I had everything I needed, before driving there. I tried to tell them about my doctor's recommendations (I had a script) and what my insurance said they would cover after a lumpectomy, they insisted that the insurance would only cover a bra if I also purchased a silicone pad. I talked to my insurance, they did not! I did not need a silicone pad. I used something else that was recommended by my physical therapist which works! I wasn't asking for a discount or anything other than to help me choose a bra as prescribed & provide the information for me to submit it to my insurance. Their customer service was awful! Before posting I sent a letter to the owner to suggest they provide sensitivity training for their staff. Instead of apologizing or understanding she wrote back implying, I was trying to involve them in something illegal! I will never ever shop there again!!! read more

I love all the ladies at Ann's Bra Shop. Their level of expertise when dealing with woman who have dealt with breast cancer is comforting. They always go above and beyond to assist their clients. The bras are a bit pricey but worth it for the quality. Thank you ladies for continually taking such good care of me. read more

They say they are a bra shop that carries a large selection of bras but then they don't unless it is an underwire. I told the lady I was post surgery and couldn't do an underwire until 3 months after surgery She tried to act like she knew better than my doctor when I told her I couldn't be an underwire. Then they tried to put me in a 42 band with an extender I'm not a 42 if I have to have an extender find me a proper fitting band with my cup size and then all they could offer me as a young woman is frumpy grandma styles no carry a better selection of bras not everybody is a grandma not everybody wants to wear a frumpy bras read more

I'm a 71-year-old woman & have recently lost over 50 pounds so i wanted a new bra from Anns Bra Shop. I went to Chesterfield & I thought the checkout lady was very nice but the salesperson doing the fitting was very rude. I was in & out of there in 10 minutes. She basically told me I was too old to have any cleavage. I don't want much just don't want the bra right up against my skin. she brought me a bra that I didn't like & she told me that's what I needed to wear. She might have been right, but I didn't like it & didn't think that was the only one for me. So, she was aggravated when she brought me a different one. She did help me with it, but I could tell she didn't want to. Then she told me I needed to pull that fat up in there. She also measured me wrong & sold me the same size I was wearing 50 pounds ago!!! Yes, I was so intimidated by her I not only bought one, but I bought two!!! How crazy was that?? I am wearing the one I had on when I left but would like to send the other one back. Don't want to go back in that store. I feel like it had something to do with my age. I also had a friend with me. She wears maybe a size 8 & she told her she needed 38 around!!! No way is that possible read more

IM SO HAPPY I WAS PATIENTLY WAITING FOR 35 MINUTES! Lol... Not thrilled I waited that long but it turned out my name accidentally got crossed off the check in. When I was helped though... KATHLEEN WAS AMAZING! She was caring, and got me into two new bras. One strapless (which I was looking for) and another everyday... Honestly I'm embarrassed to even say how long I've had the bra that I went in there with, so glad I waited!I'm extremely happy with the decision to stop in. Feels good to be in a bra that fits.. you get me ladies!! Thanks, Ann's!! read more

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I don't know how the experience here would be for someone with normal sized breasts. Even though I'm only 18, I'm a 30J currently so I can only buy bras from specialty shops. If you're like me, I would highly recommend Bravo Bra Boutique, the lady who owns it is extremely helpful and not pushy, and knows how to correctly size. I came here because I'm pregnant and my boobs have gotten too big for my 30J bra. I walk in and sign in for a fitting and am taken immediately, which was nice. However, I walked into the fitting room and once the lady helping me joined me, she measured me. My waist measured at 27.5 inches around. She started me out in a size DD bra, without asking my current size. No idea how she measured me as a DD when I'm literally five sizes bigger than that. I tried it on anyway, and she slowly brought me one size up and I tried on so many bras until we finally got to an H or an I and she settled. My boobs were puffing at the top and it was clearly to small a cup size, and the waist band she gave me was too big for me. She was new (and the kindest person in the store to me) so she called for help. Cue the rudest lady I've met in a while walking in to measure me again. Again, 27.5 inch waist, which is accurate. But for some reason, she tried to fit me into a 36 size band!! She insisted that it was the size I needed because I'm pregnant and my rib cage would grow, and also insisted that my boobs were done growing and that I should just wear the 36G bra she gave me. The cup was too small already, and I wanted to go up a cup size from what I should be (which is probably a JJ) because, while I am 5 months right now, my boobs just started growing this last week and will continue (and have) to grow for a few weeks. I pulled the 36 waist band right so my boobs weren't falling through and, I shit you not, an entire other person my size could have fit in that waist band with me. The rule of thumb is if you can comfortably fit two fingers into the band, then it's too big. Anyway at this point I wanted to look around on my own because they also weren't understanding the type of bra that I was looking for even though I explained it in detail. Normally if they don't have something in the store, they would offer to order it, but I got no offer. I couldn't look around on my own because, through the process, every single woman working there had come in, seen my boobs hanging in their full saggy glory (and left the curtain open a few times to the point where I just gave up on modesty), and been rude to me in some sense. I texted my boyfriend (who had been patiently waiting for over two hours now-keep in mind I was helped immediately upon arrival) and he told me the women were walking around the front of the store talking shit about me and laughing about it saying things like "that's not going to happen (talking about me wearing a 28 or 30 sized band, like I should)." So I took off the bra that was too small in the cup (still)-even though I know some brands they sold specifically make my size-put on my own bra and shirt, and we walked out. Let me just say too that this isn't the first bad experience I've had here, and I don't plan on returning unless it's a different Ann's and I won't be asking for help from the employees in finding my size. Like I said, I recommend Bravo Bra Boutique, even though it's a bit of a drive for me. read more

I was 5 months pregnant and desperately needed a bra that fit. Ann's has an incredible breadth of styles and sizes. After being there less than 10 minutes, I knew I was in the right place. Pat fitted me and was spot on with sizing. I bought two bras in size 32I US (that's 32DDDDDD, or 32G UK), including one nude bra and one sports bra. I also bought a wireless lounge bra (meant for mastectomy patients and nursing moms) that actually gives me support but is super comfortable. The perfect thing to throw on after work. And I was in and out in less than an hour on a Saturday, with personalized service the entire time! They had every bra I tried on in multiple colors in my size. I was blown away. Compare this to Nordstrom where they might have 1 bra in my size in the whole store, or none. I will definitely be back. THANK YOU!!! read more

DO NOT GO HERE, if you want help finding a bra. I have happily shopped at the Wentzville (formerly O'Fallon) location for 15+ years. I happened to be in Chesterfield, and had been needing a new bra, so I decided to stop in there and see if they have any different selections than Wentzville. I was greeted in an unfriendly manner and told to go back to a fitting room. After measuring me, the woman went out and brought back in the exact same bra I came in wearing, even after I told her I wanted something different. I pointed out to her the things I didn't like about my current bra and asked if they have any other brands that might work for me. She told me, in a very rude, impatient manner, that if I wanted something else, I can go out and look for myself. For anyone unfamiliar with Ann's, they customarily do all the selecting for you, since they know their stock better than the customer would. I was shocked at her attitude. She just flat-out refused to do her job! I promptly put my clothes on and walked out the door, without another word. I will be informing the women at the Wentzville location how I was treated there, so they can report back to the owner. I hope that woman loses her job...it is simply unacceptable to treat anyone, let alone customers, the way she treated me. I now understand all of the other negative reviews of this location! read more

On Saturday, December 5th, I spent approximately $140 here. The sales associate helping me asked if I wanted to wear one of the new bras out. I said yes. She gathered the new bras I was purchasing and the bra I wore into the store. When I got home, I noticed that the bra I wore to the store was not in the bag. I called immediately, but they were already closed. There was no greeting on the voice mail so I had no idea if I was actually calling Ann's Bra Shop or some random number. I also left a message on their Facebook Page. The owner replied and asked me to call back when they were open. Someone from the store left a message on my voice mail indicating that they would ship the bra to me if I left my address. She never mentioned shipping charges. I work 8AM - 5PM and was starting a new job. With their inconvenient hours and my hectic schedule, I was unable to call until the next Saturday. When I spoke with Colleen, I was told that there would be a shipping charge for me to get my bra back. I told her that was ridiculous as they made the mistake. I also told her that someone from the store called and offered to ship it back and never said anything about shipping charges. Colleen was extremely rude and immature. She told me if I didn't like the shipping charges, I would just have to drive back out to the store to get my bra. I told her this was their mistake and it was unbelievable how unreasonable they were being. Then she accused me of purposely hanging on to the bra and not putting it in the bag. I have no idea what advantage that would have given me, but that is what she accused me of doing. I told her how unbelievably unprofessional and rude it was to accuse a customer of doing something like that. She just laughed at me. I ended the call as it was obvious I was dealing with unintelligent, immature, rude losers who wouldn't last a week at any other job. I picked up the bra today. I told one associate about my experience and she was genuinely apologetic. Another lady was nasty, rude, ugly on the inside and therefore on the outside. She didn't apologize and just handed me the bra. I'm pretty sure it was Colleen. read more

I have now visited Ann's twice. The first time was on a Saturday. It was very busy and I waited about 45 minutes for a fitting specialist to assist me. When she finally called my name I followed her into the dressing room. She was in such a hurry and kept darting in and out of the curtained dressing room while I was changing. (Not for the modest!) She kept throwing different bras at me to try. I tried to tell her what I liked and disliked about them but she just kept bringing me the same ones. I ended up with a bra I wasn't sure about. Fast forward to today, a Tuesday. I decided to take the bra back and try again. (Thinking maybe a weekday would be more relaxed!) I left the return at the counter and told them I wanted to look around. I found a couple to try on and then a lady called my name. She said I would need to try on the other bra I was returning first. (Frustrating! I already said it was not comfortable!) So I showed her what I didn't like and she finally agreed. I finally got to try on one of the others and liked it. I did want to try some other styles from the same brand but she kept looking at her watch. When I said I liked the one she rushed out of the room and said it would be waiting at the counter for me. I don't think I will be returning to this store. I had heard such good things before but I have no idea why! read more