I am sorry to say that today I am not highly rating this business…read more I have been receiving services here for almost a year, and today was the worst. I had a 3:45pm appointment and was not assisted until almost an hour later. There was no compensation offered and not even an acknowledgment until at least 30 minutes after I arrived. If appointments are not going to be adhered to, then why have them? It should not matter if you're busy, that should not overstep an appointment. This was the second time I experienced this, as my last appointment was the same and when I checked out, the gentleman did not want to give me the $5 gift card I earned, on an email promo. Once I was finished, I went to pay. I had a $5 gift card from my last appointment, which I received from a discount text, that I had to prove I received, for $50 plus, services. I also received another text for a $5 discount if I received services of $50 plus. The guy that checked me out (same gentleman as before; I am assuming one of the managers) stated I could not use 2 discounts, I explained I only wanted the $5 card for my next visit, especially due to the almost hour wait and I still spent $100. He said he would not. At that very moment, I decided I would no longer patronize Milano Nail Salon in Germantown. When you consistently spend over $100 on nail services, IX monthly, there should be some consideration when appointments are not kept by the staff. I can say that Trang has ALWAYS been very welcoming and does a superb job and Emilee & Henry are great at their jobs. Respectfully Submitted, Sabrina Walker

I got the deluxe pedicure here and it was amazing! I booked with Liz and will definitely book with…read moreher again. Everyone was very friendly, the place was really clean and they have a ton of colors to choose from.

I wanted my birthday to be special so I searched for places where I could get a basic manicure on a…read moreMonday. One place turned me down but not Germantown Nail Spa. I was able to be seen within 30 mins so I booked an appointment online. Today was my first time trying this salon and I am impressed by the kindness and level of care here. I will definitely be returning. And next time I'll include a pedicure.

My experience at Germantown Nails Spa was absolutely awful. I made an appointment, arrived on time,…read moreand still waited over an hour. What is the point of accepting appointments if they are not going to honor them? The pricing and upcharges were just as frustrating. I was told there would be an additional $38 charge on top of the manicure price simply for clear gel. The charges were excessive and not clearly explained beforehand. The worst part was the manager's attitude. Instead of apologizing or trying to resolve the situation, she asked whether I had a regular nail technician and told me that, if she were me, she would go back to that person. That was incredibly rude, dismissive, and unprofessional--especially coming from a manager. From the unreasonable wait despite having an appointment, to the excessive upcharges, to the manager practically telling me to take my business elsewhere, the entire experience was horrible. I felt completely disrespected and unwelcome. I will not return, and I would not recommend Germantown Nails Spa to anyone who values their time, fair pricing, or basic customer service.

The place is really clean without that chemical smell. I like the relaxing fountains. The ladies…read moreare fabulous!!! They are talented and do an amazing job! I would highly recommend. Parking is easy. I'd bring cash for a tip! They even do eyebrows!

I have been going to Venus nails for years and highly recommend them. Quality of service always…read moremeets or exceeds my expectations. They remember you, are kind and welcoming. Their pricing is very reasonable.

The decor, the service, my nails with builder gel was incredible! I felt relaxed and pampered, and…read morethey make their own sugar scrub and body oils that I love! I will definitely be back!

My go to spot everyone here is good on pedicures. I love Lena or Nancy for nails. It can get busy…read moreso earlier is better.

I hardly ever do reviews but have to for this place. I just chose a random salon from Yelp and went…read morewith it. I was so happy with my choice to come here. Every technician I interacted with was so kind. They took their time, were personable, and cared about what I wanted done. I saw Milli and she was amazing. So sweet and did an amazing job with my nails. They have a new customer out of me for sure. The establishment was clean, quiet, and welcoming.

This salon recently opened. It's near my home so I had to try it. I immediately felt relaxed when I…read morewalked in. I was greeted and directed to register in the tablet. I had the Basic pedicure was it was great!

Kiki did my nails. I have to be pretty disappointed in order to take the time to leave a review…read more I'm usually not hard to please when it comes to my nails, but this was a really frustrating experience. I went in for a dip manicure with a French tip on my natural nails. My nails were quite long when I arrived, and I specifically asked for a round shape. Instead, they were cut completely down and ended up looking square. I also questioned the base color, since it didn't look natural for a French manicure, but I was assured it would turn out fine. Unfortunately, it didn't, and the lines were uneven and barely visible against the white base. Now, just two days later, the gel top coat on four of my nails has already started peeling. While the woman at checkout was nice enough to acknowledged that I was unhappy, no solution or correction was offered, just an apology. I ended up paying $50 for what is easily the worst dip manicure I've ever had. I definitely won't be going back.

Whoever the very tall larger Asian guy is needs to be fired. He burned all of my toes when removing…read moregel and I yanked my foot back several times yelling "OW" just looked at me with a smirk and kept doing it. And the massage he was extremely to hard and kept asking him softer or to stop and wouldn't. Horrible experience and felt as if he enjoyed it

I have been looking for a new nail salon for a while and I think I finally found it. The service…read morewas excellent. They take walk-in's but I called and made an appt for same day. They offered me a beverage as soon as I arrived. It's clean and smells good and they play very relaxing music. They have a fairly large staff and they're open on Sundays!! Taylor did my nails and she did a beautiful job!! Their prices are in line with what I paid previously. They offer discounts: 5% for cash and 10% for Teachers, Nurses, Police Officers and Military. Highly recommend!!

I've been going to this nail salon approximately four years. The salon is clean and the staff is…read moreaccommodating. T has been doing my nails for almost as long as I've been going. She does a great job (especially with dip)!

I have gone and gotten treated unfairly here, and I gone and loved and nails. I watch and pay close…read moreattention to how they treat each customer so much differently! Each customer is a patriot and should be treated with respect and courtesy! People work extremely hard for their money and choose to spend it where they'd like, so if they wish to spend it with you I think and hope you'd show more appreciation and respect to each customer. I always say there is more than just one place that does what you do. I went and requested a particular nail tech and he refused to service me, no reason that I know of and when comforted about it, because me being me, could not just leave it alone! The only reason I stayed was another nail tech had already begun doing my hand! Ughhhhh! This experience on top of the 12 pedicures they gave my husband and I, ok not 12 minutes more like 15 seriously we were livid! Just take your business further or cool off, maybe it was just off that month! Tuh! lol

Very nice place ! Very nice people .. had great experience with my nails pedicure .. all the times…read more.. pretty affordable too !

My daughter and I just had our nails done and they did an excellent job!…read more Great place Great quality

It's always a great experience everyone I go! Great manicures and pedicures! Very clean!read more