My daughter and I came in to purchase a high school graduation gift--a new iPhone 17 Pro…read more The store was very busy, but I could see that the employees were working as quickly as possible while providing great service to each customer. When my name was finally called (after waiting for 15-20 minutes), the Spectrum Representative, Carlos, assisted me with my purchase. Carlos, whom I have dealt with on numerous visits here, was super friendly, very knowledgeable, and professional. Carlos always provides GREAT customer service, and I truly appreciate his dedication to assuring that other customers and I leave the store happy with whatever they were here to do. Be it with cable or internet service, the purchase, or issues with cell phones and/or equipment returns, Carlos and all the other employees will always do their absolute best. The store is always clean and well-organized, with displays of a few of their products. Thank you for another positive shopping experience.

I came to this store to trade in my modem. Our internet had been acting up and dreaded coming in…read more The store was very busy yet was called only a few minutes after signing onto the kiosk. I had the pleasure of Alan Hernandez assisting me. He instantly connected with me and was so friendly, patient and knowlegable. I bought the wrong box (my router) in and was pretty embarrassed. Alan still sent me out with a new modem (yes, I promise to bring the old one back) with detailed instructions on installation. He pretty much sold me on switching my cellular service from AT&T to Spectrum. I am so grateful for people like Alan who can make such a difference! Keep up the great work =] On another note, our internet has worked flawlessly a week after installing the new modem. I'm very happy with the outcome. Thank you so much!

Did a walk-in to drop off equipment. A staff me never asked me to check in on the screen. Didn't…read morehave to wait too long, probably less than five minutes. Return was super easy since they already have my information from checking in. Very clean, big, and spacious inside. I was also able to use the kiosk to make a payment. They allow credit card, debit card, and even cash. Easy and hassle free.

I want to share my experience so other customers know to carefully review any additional services…read morebeing offered at this location. I ordered Spectrum home internet online and selected in-store pickup for my equipment. During my first visit, I was assisted by Steph. After reviewing my order, she told me I was picking up a modem, router, and a mobile hotspot. I explained that I had only ordered home internet and was not expecting or requesting a mobile hotspot. Despite my clarification, she repeatedly insisted that the hotspot was included with my plan. I became concerned when she asked to access the settings on my personal phone, stating that she needed my phone's serial number to activate the hotspot. I declined because I did not understand why my personal phone was needed to complete a home internet equipment pickup. At that point, I was told I would need to contact Spectrum and have my equipment shipped instead. Immediately after leaving the store, I called Spectrum Customer Care to verify what I had been told. The representative advised me that they were unfamiliar with the process described at the store and said my phone's serial number was not required to pick up or activate my home internet equipment. I returned to the store a second time and was assisted by Andrew. I explained what had happened during my previous visit. He initially told me that he would also have to set me up with a mobile hotspot. I then asked to speak with the store manager. Andrew responded that there was no manager available. When I asked for the manager's name, contact information, or when they would be working, he said he would try reaching another manager through the company's internal chat. After a brief exchange through the chat system, Andrew clicked a few buttons on his computer and handed me exactly what I had originally ordered--a modem and router, without a mobile hotspot. This demonstrated that the additional service was not required for me to receive my internet equipment. Based on my experience, I encourage customers to carefully review their orders and question any additional products or services they did not request. In my case, politely declining the unwanted service and asking to speak with a manager resulted in me receiving only the equipment I had originally ordered. I hope Spectrum reviews the sales practices at this location to ensure customers receive accurate information and are not pressured into accepting services they did not request.

ATTEMPTED StarLink install…read more.. Terrible experience. They came to my home and had the wrong ladder so they left. Couldn't reschedule for the same day. So I figured it all out myself and if they had just walked around the house, they would've noticed a previous DIRECTV install bracket (already bolted into the house) that they could've used. I sent them a picture of it and they said they couldn't use it. But I'm literally writing this review from StarLink that I set up myself. For free! ! I've now got the entire thing setup by myself, and simply have to go to Home Depot in the morning and buy a few small things to make everything look neat. Most simple install ever. They did not research the project or even look at the height of my home. Super disappointing ! It's like any other business. When they get really busy, you' really find out how good they are at managing things.

The Channel Guy is excellent. Everything about working with him was great: A very nice lady does…read morethe scheduling for him, and he shows up on time and gets the work done fast. What else could you ask for! I'm disappointed in Bob B's very unfair review, especially after reading the very professional response from the Channel Guy's business manager.

Very unhappy customer. Accidentally loaded a move purchase Friday night by mistake. We did not…read morewatch the movie. I emailed notice through my account and called today to verify it was removed. Verizon customer service claims it is impossible to remove and credit...WTF...we sent the rover to mars and Verizon is unable to delete a movie? Verizon Hater

Terrible service. Don't know how else to put it. Very difficult to get service up and running…read more They don't care about the customer's needs and they tell you things over the phone just to get the sale but they don't keep their word. Don't recommend.

Very nice and great price at start of your contract!…read more We got the TV, Internet and phone bundle for $99 / month. With taxes and fees, around $110 / month. Everything was great until the 12 month contract expired. Then everything went "non bundled" pricing and jumped to $170/month. Called but they can not do anything. Asked if we can resign another contract and get that great bundle price - nope. The rep explained that after the contract, the 3 HD boxes for the TV were $15 each per month - I said whoa - after a year you have the gall to charge us for depreciated technology items ?? Said we cancel and they want their TV & Internet boxes back. Geesh! Terrible customer service - terrible attitude - worst utility company to deal with. Now switching to cable.

Why isn't zero an option? No such location. Don't waste…read moreyour time. Operators were not informed enough to tell me there is no such address. I was so infuriated by this supposed location. Fios should be investigated for its half a$$ed business practices. They get you by the short & curlies & flip you the middle finger if you balk. Will cancel my service as soon as my contract is up.

Hm....the wait for a service rep was longer tan expected. Maybe it was due to several old ppl being…read morehelped. OH well.

I have spectrum and have been without their internet and TV for 5 days and they can't seem to…read morecorrect the problem. I called them numerous times and they keep telling me there is an outage, well I'm tied of hearing that there are problems but nothing seems to be fixed, I wouldn't recommend their service cause it suck.... Look for another internet provider instead of spectrum... trust me you will be happy!