New Manager was very responsive to a problem I experienced with previous work and followed up with…read moreassurances that they are very concerned with any complaints and have made changes to assure Complete satisfaction with any services. I have been a customer for many years and will continue to trust them for tires and maintenance.

Great service, even though I was a little late, they still showed me much respect. I love how they…read moresend the information about your vehicle straight to your phone with photos included with videos as well to help you understand what's wrong with your car. While I was waiting I enjoyed the free Wi-Fi as well as hot fresh coffee. Did I say it was free. I loved the two guys that were at the front desk. They were answering all my questions while they were working with other customers and still explained the information I had got through text message. They Over served me and I'm very grateful for that because my Monday morning was not going as planned. I value your experience with me and I will recommended anyone to you guys. You have my business! Thank you guys and Roll Tide!!

The staff and service were fantastic. There was a very long…read morewait, almost two hours, but that's my fault for going on a Saturday. I'd recommend mid week:) Knowledgeable and friendly as well.

Not the same service they used to have. Not sure if management has changed or what's going on but…read morethey are unorganized and the customer service has gone downhill. After over 12 years, I'll be moving on to Costco. It sucks because I have always loved this store. Made an appointment, brought car in, 2 hours later, not even a call. I had to call. I just picked my car up and asked for my key. I grabbed the key from his hand swiftly, no yanking. And the only reply is "you didn't have to snatch it sir. I did not snatch the key, I did grab it swiftly so that I could get out without showing my frustration. But, oh well. That didn't work, still had to stop and tell him why I grabbed the key that way because, even though I never once got an apology for not only not getting a call, I hurt his feelings by grabbing the key too swiftly (again, there was no yanking or pull away from him). I was really trying to just get in and get my car and get out of there. This was one of the worst customer service experiences I've had in a long time.

I purchased 4 used tires about 2 months ago and one tire kept losing air immediately after service…read more I eventually had to have the one tire replaced and was informed that the tire was the wrong size. I called the owner to discuss the safety issue and there was no accountability or resolve. I DO NOT RECOMMEND this place of business for used tires.

Pulled in and got started right away. I wanted two used tires for my son's car just to hold him…read moreover until he gets new ones and they took care of that at a great price.

I wish I could give negative stars, but I'll settle with just one. Chris, you desperately need a…read morecourse on business management and southern hospitality. Chris and his other minion employees went out of their way to make a tough situation more difficult, outright refusing to offer even minimum support. My husband was hit by debris falling off of a semi and - after buying what he needed from this sorry excuse for a shop - was told he could not fix it in their parking lot, they do not do repairs, and when he asked to buy or borrow a jack from them to fix it himself across the street, the scumbags said no to that, too. Unapologetic, hateful, severely lacking in customer service. Sometimes it's not about what you say, Chris, but how you say it. Folks reading this review, save yourself an annoyance and take your business elsewhere.

I called around for the best prices on a set of new tires. Tire Depot was the best value and price…read more They had get my tires from another location and had them by the next day and put on my car by noon. Great service!

Good service and good pricing. Came in about 39 mins before closing and they were super…read moreaccommodating and got great tires at a good price. Will be back again

This place has been great both times. Super fast. Great service…read more Fingers crossed I don't need them a third time for a third tire but if I do, this is the only place I'll be coming to.

I recommend this garage. Terry explains in detail what he believes the issue is with your vehicle…read moreand believes in only in fixing what is broken, in my opinion. It is refreshing to visit an honest and trustworthy business when they are so few these days. Although hanging out in service lobbies is not my hobby although it feels like it lately the staff are pleasant, personable, and professional when you need to wait on your car. They are fun to listen to and converse with. His secretary is wonderful and little staff are adorable as well. Definitely a gem in the community!!

Great and quick service, friendly employees & affordable prices. Highly recommend it!read more

We have used Crossroads on a few occasions and have experienced excellent service and fair prices…read more This week I contacted them regarding the cruise control on my wife's explorer They could have immediately had me come in for repair but instead made me aware of a possible recall from ford that might cover the cost of repair. After we contacting Fitzpatrick we were advised our model was not included. So we dropped off our car Friday night and picked it up Saturday. Great job guys.

DO NOT GO HERE!!!!Took my car in for low tire pressure told me they couldn't find anything even out…read moreit in a water bath to see if airbubbles would show the issue. I took my car to a different mechanic and in 5 minutes he found the nail in the tire. I asked him to check the battery Crossroda replaced and was told the connectors were loose. I brought My other vehicle to the new mechanic just to have them check the new battery Crossroads put in due to on going issues. I was shown where the battery wasn't bolted back in place and one of the connectors had been broken. I'll have to take my car it to the dealership to have it replaced. I've gone to Crossroads for several years. they were bought out and have gone downhil And no longer have great customer service.

Been coming here for over 10 years. Friendly staff, good prices and always a great experience.read more

went to them before to put on tires on my truck for me was pretty fast however they tried to keep…read moremy tires that were on it which were still good. went to get two new front tires and an alignment on my other car waited an hour and 45 minutes they didn't even pull my car back yet and I had to go to work so came back the next day said it was gonna be an hour and a half till they could even do the tires no alignment that day so asked if I can come back in an hour and a half he said no I would be put at the end of the line even though they knew I already wasted an hour and 45 minutes the day before. I like supporting small business but that's just ridiculous that you think someone should sit for over 3 hours my time is worth the 20 bucks I would've saved there

I called to Tommy's and he gave me an appointment right away. This location is behind the Waffle…read moreHouse and I'm back of the BP truck stop. He was very nice and changed my tire within 45 minutes. Highly recommended by me and I'll use him again when I'm in the Atlanta area. Thank you for helping me out today!

Another great local shop in the area. Quality work and great customer service. Friendly and…read moreKnowledgeable. .

Jesse Mike Rob all continue to provide outstanding customer service on my cars…read moreThanks so much