Dr. Johannes and Dr. Stephanie are an amazing team. Dr. Stephanie has done a wonderful job taking…read morecare of our young daughter, and Dr. Johannes has shown that he is not only extraordinarily competent, but beautifully and refreshingly ethical. During my many decades as a patient of various dentists and orthodontists, I have repeatedly encountered professionals who would err on the side of an expensive procedure when a second opinion would suggest staying the course is a fine option. Dr. Johannes is a perfect example of a dentist who simply does the right thing. He and Dr. Stephanie are successful precisely because they are skilled, honest, and work hard to limit the amount of work that needs to be done. They clearly care about their clients, and they have built a successful practice the right way -- by carefully and diligently building trust. This was highlighted in a rather striking way recently. My wife came in believing that she needed to complete a significant amount of deferred dental work. Under Dr. Johannes' care, the scope of work continually decreased over the course of two appointments. He worked extremely hard to avoid additional crowns when another solution was viable. This saved us a significant amount of money (always appreciated), and more importantly, while my wife was used to a months-long recovery after having crowns put in by another dentist in the past, she has been delighted by the quality of Dr. Johannes' work and the speed of her recovery. Perhaps this is long-winded, but I just get excited about a pair of dentists who do great credit to the profession. And I can't help but contrast their approach (excellent work, but only what is necessary for the benefit of the patient) to the very different approach of a local orthodontist who actually engages in relentless "hard sell" tactics and leaves patients feeling pressured and embarrassed (as if their neighbors had just tried to sell them on the latest multi-level marketing scheme). Anyone with kids in Half Moon Bay knows who I am talking about. In any event, Dr. Johannes and Dr. Stephanie have elevated their care for their patients to the highest possible level while operating their practice with dignity and compassion. If you've read this far and you don't yet have a dentist, may I selfishly request that you look elsewhere. It can be hard to get an appointment, and I don't need any competition! On serious note, you couldn't do better than Dr. Johannes and Dr. Stephanie, and they've earned all of the success they have achieved.

A Considered Recommendation: Think Carefully Before Choosing Coastside Dentistry…read more If you're considering becoming a patient at Coastside Dentistry, I would recommend doing so with caution and careful consideration of your expectations--particularly around customer service and billing practices. My wife has been a patient there for decades, and we also brought our children to the practice until recently. While the dentists themselves have always come across as friendly and competent, our experience with the front office has consistently been disappointing. The administrative staff often communicate in a way that feels abrupt and dismissive, at times even condescending. On several occasions, I've observed interactions with patients that lacked the courtesy and professionalism one would expect in a healthcare setting. Despite this, my wife continued going to Coastside because of the convenience and her long-standing familiarity with the providers. That changed after she missed a single appointment--her first in many years--and was met with an unkind response and nearly charged a no-show fee, despite her loyal history with the practice. The tipping point came when we learned that, following a change in our insurance coverage, we would be reimbursed at a much lower rate than what the office charges. When I raised this concern, the reaction from the front office was indifferent, further confirming that it was time to move on. To be transparent, the practice has made a business decision to be out-of-network with all insurance providers, not just ours (Delta Dental, the largest dental insurer in California). While practices may choose this model to operate with greater autonomy, it generally results in higher out-of-pocket costs for patients. Unfortunately, this was our experience. For example, during our most recent visit, our two young children (ages 6 and 10) received routine cleanings and exams--basic preventive care. Despite having a high-tier dental insurance plan that typically covers 100% of these services, we were reimbursed for only 47% of what the practice charged. This level of cost misalignment, combined with the ongoing challenges with office staff, ultimately led us to seek dental care elsewhere. In short, Coastside Dentistry may be a fit for some--but it's important to go in with clear expectations regarding both service and billing. We've made the decision to move on, and I hope this review helps others make an informed choice.

Beware. My husband called to ask if Dr. Moody did extractions. I knew I had to have a tooth…read moreextracted because my endontist X-rayed the tooth and told me. The office told my husband yes and made an appt. for me. I arrived on time but had to wait for an hour in the waiting room until his asst. did another X-ray. Finally, Dr. Moody came in and tried to refer me to an endontist. I explained I had already been to the endontist, and was there for the extraction. He said he did not do extractions. Then he billed me $182.90 for wasting my time and delaying the dental care that I needed. I had to make another appt. elsewhere, more time passed until I could get an appt. and the infection only got worse and caused me pain and discomfort. I had to pay another dentist for the extraction on top of the endontist I already had paid.

I went to see Dr. Moody paid him 4,000 dollars and had to go get a few teeth removed the dentist he…read moresent me to put the post in crooked so when I went back to Dr. Moody he told me that there's nothing he can do and he would give me back some money. He found this other dentist and told me that he was going to give me just 1,000 because he had to find a dentist. This is what he said to me. He ripped me off. I feel like he took advantage of the situation and he should return my money.. I am very unhappy and it isn't right. Susan F.

This is a very well staffed and friendly office. I loved everything about being a patient here…read more Nancy is top notch when it comes to handling the front desk. She is professional, knowledgeable and patient. I also really enjoyed all the techs too. I'm soooo sad I forgot their names but I don't forget the experience. Each time I've gone in for a procedure or a cleaning it's been pleasant, efficient and everyone is so kind. Dr Moon is also very good at his job. He's been my favorite dentist. Im very sad I had to leave the practice because I moved out of state but I would recommend them to anyone looking for a new dentist. Thank you Dr Moon and team for keeping my teeth healthy!!

I am a former patient of Dr. Moon's. I had a work related accident which damaged many of my teeth…read more Over the course of 2 years, Dr Moon placed several crowns on chipped teeth and performed several root canals. His work only caused additional damage. The crowns he placed were ill fitting leading to decay which ultimatelyresulted in 2 root canals by a endodontist, the root canals he performed were poorly done and damaged the teeth beyond repair, requiring 3 extractions. I referred a friend to him before i realized the horrible work he does and Dr Moon insisted on doing a root canal on a tooth that was obviously fractured. Other dental professionals I have seen in order to fix Dr Moon work just shake their heads knowingly when i tell them who did the work. I have heard from community members he recommends much more treatment than is necessary and I have yet to hear anyone say anything positive about him. . This dentist does more damage than repair and then recommends additional treatment. It is almost as though he does the damage intentionally. His answer for everything is "root canal" which he told me is his favorite procedure to perform as a dentist - actually in general, dentists rately do root cabaks, and certaibly not complicated ones. People should see an endodontist, not a dentist, for a root canal! The final straw which wa before I realized all he did was more damage, was when the office manager tried to overcharge me a couple hundred dollars for a procedure saying that my insurance would only cover a certain percentage. I didnt pay the extra money and it turned out insurance reimbursed them as originally expected. Had i paid the extra hundreds, I seriously doubt dr. Moon's office would have returned the overpayment to me. He already was arrested for insurance fraud years ago and while he didnt lose his license, he paid heavy fines, had to do community service and had people audited his books regularly for years. Please please stay away.

Cleanings we're fine but they messed up on two cavities on the same tooth and never took…read moreresponsibility for it. They also gaslight you so be prepared fight for yourself. If you value human decency this is not the place for you.

I've been seeing Dr. Riley Bateman for over a year now. In that time he has been extremely…read moreprofessional and has provided actionable feedback on what I can do to keep my teeth healthy and clean. I feel like I'm getting high quality care from him. I would highly recommend making your next dentist appointment at Sonrisas with him.

Dr Brian Sheppard his amazingly skilled due to his engineering background and family training in…read moredentistry. I have a new confidence that I can overcome my sleep apnea, with the oral appliance that Dr Brian fitted and is monitoring for further adjustment. He is my new dentist also! His staff is always so helpful, nice and professional.

Dr. Brian Sheppard is honestly one of the best dentists I have ever visited; and I've been to my…read moreshare. He uses state of the art equipment for the x-ray/exam portion, and in my case, having needed a crown, he was able to picture, prep and complete the job all in one session. I was able to watch the porcelain crown being made and then get it fitted with minimal adjustment on the first try. Oh, and didn't feel the numbing agent at all on injection, or have a bad time when medication wore off. All in all, I'd have to give Dr. Sheppard a 10 out of 10. And a very friendly office environment as well, with Mandy ably assisting in the process.

Wonderful office and staff!! And they are expert dentists. Both of my children are happy to be…read moreseen by Half Moon Bay Family Dentist- thank you for creating such a warm environment.

My husband had an emergency toothache and our primary dentist was out of town. He reached out to…read moreHMB Family Dentistry and they were able to get him in immediately. Dr. Bateman gave my husband a thorough evaluation and recommended him to a trusted endodontist. Dr. Bateman called the endo and pushed to get an emergency appointment and called my husband over the weekend to check in on his pain levels. This dental office is amazing and goes above and beyond for their patients. Highly recommended.

I had to have a baby tooth that lasted into my adult life removed due to an infection. Dr.Johannes…read moredid a fantastic job removing it. It was a very thorough procedure and was done in a clean professional environment. Highly recommend going here for your dental care if you are a HMB local. Dr. Johannes and his staff do an outstanding job.

To keep short: This is "The Place" to go for dental needs. Whatever your needs…read more No exaggeration, 5 stars for everything: Office, staff, location, parking, appointments, on time high quality professional care, hygienists, friendly, "pain free", follow ups, communication, explanations, competitive and reasonable cost. Husband and wife team, Dr. Johannes Knueppel and Dr. Stepanie Knueppel create a super great team. I enjoy my visits no matter what is needed. Yes, I said enjoy visits to my dentist office.

The last three years, they've been great to me. After dealing with a severe horse accident…read moreinvolving my face, they were very patient and waited for me to be done receiving treatment and their staff is always so nice. A special thanks to Kandi and Donna, they are the best!

Extremely frustating experience. They Emailed me a bunch of times to fill in paper work with…read more"orthofi". Only problem it doesn't seem to work with safari and apple password manager. This morning they ask me to call customer service but I'm at work. Finally get to the office for the free consultation and they ask me to continue to set up my a/c and fill in a password on their iPad. Er, if I need to remember it, probably best to do it with a password manager, but if I don't have the a/c I can't the consultation, so I had to leave. A really poor experience and so angry that they can't just give me the consultation and we can work out the stupid a/c if I'd decided to go with them. Really poor customer service, no flexibility, do what the orthofi application says or die!

I got my braces off in 1989 and my teeth still look phenomenal and I still get compliments! Thank…read moreyou for decades of straight teeth!

Dr. Stasun and his team are AMAZING! I was an adult with braces and had some unique circumstances…read more They were very accommodating and happy to help me. I felt like the value was fair and was happy not to worry about gouging like some orthodontists. It's important to trust your orthodontist! Scheduling, payment, etc. was always smooth and no long wait times. The office always felt very Covid safe. The office team is so caring and helpful. I felt like everyone truly wanted the best for me. My smile result was remarkable and I'm very pleased. I cannot recommend Dr. Stasun enough!

Back to Dental360 for a crown. A big shout out to Dr. Soe, who I…read more can' t say enough about. He is so present and works so hard to make the procedure a success. Minimal pain, flawless results. To be clear, they're not the cheapest in town. The way I see it, with teeth you get one shot. I'm happy to make the investment knowing I can't get it done better than with Dental360. Worth it.

I've been a patient at this office for a couple of years, which is why this experience was so…read moredisappointing. I was recently told I needed to see the oral surgeon, but the earliest appointment available was over a month away. When I explained that I was in pain, the response from the front desk was essentially that there was nothing they could do. There was no empathy, no attempt to help, and no referral to another oral surgeon who could see me sooner. Waiting over a month for someone experiencing dental pain is unacceptable. While I understand that specialists can have busy schedules, simply telling a patient to wait without offering any alternatives is poor patient care. After the call, I contacted another oral surgery office on my own. They were able to see me within two days and even offered a same-day treatment. That alone showed me there were other options that could have been suggested. What disappointed me the most wasn't the wait itself, but the complete lack of concern and communication. After being a loyal patient for years, I expected better. Unfortunately, this experience made it clear that once they couldn't accommodate me, they weren't interested in helping me find someone who could. I won't be returning and can't recommend this office based on how this situation was handled