I have been a patient of Dr.Malke for almost a decade. The office is small and run by a secretary…read moreand his wife, Nadia. They make a plethora of mistakes ranging from appointments, billing issues to faulty dental work. I don't know if they're cheap or their a/c has literally been broken for 10 years, but going there on a summer day is like being in a sauna.
Nadia Malke is the most unpleasant receptionist to work in any medical office and has made appointments, many times, on a day the office was closed. Even confirmed with me the day before. I took off from work that one day to run errands only to go there and see that it was closed. I was extremely upset and spoke with her the next day. She was unbelievably unapologetic, rude, and would not let me speak. Even got angry with me for telling her that I took off from work. Yet I still rescheduled and went to see Dr. Malke. She's violated HIPAA on countless occasions and when I informed her of her violations and asked her to stop, she kept on cutting me off and even started to scream at me over the phone. She refused to even acknowledge her violation. Her inability to process insurance claims properly resulted in bills that I was not responsible for. To top that off she mailed it to the wrong address along with my name and services provided, then calls me to let me know I owe them $40 every day for a week. When I spoke with her over the phone, after she was done screaming, I let her know that my insurance was covered at 100% and that she needed to call them. She was rude and unapologetic yet again. I've never encountered a person so money-hungry in my entire life. She would even speak to patients about other patients by name, clearly another violation of HIPAA. Again, I have never seen someone so unprofessional in my life.
Dr.Malke is a nice guy, at least he used to be. A few years back Dr.Malke informed me that I needed fillings, so I went ahead and got them. Turns out, at my next cleaning he tells me I didn't have any cavities and they were only stains. I paid & ruined 7 of my teeth for nonexistent cavities. After a few friends complained to me about a botched root-canal and unbearable pain, that was the last straw and I've switched dentists since then. He tells people that he got his dental education from Columbia University, but after doing a background check with NJ State, he actually graduated from University of Aleppo in the Middle East.
On many occasions Dr.Malke and his wife, Nadia will go ahead and run extra x-rays knowing insurance will not cover it and bill you for services you've never requested. They'll also try to convince you to get a "deep cleaning." Well this deep cleaning is actually a regular cleaning, except it's not covered under insurance and they'll bill you, call you, until you pay it. I should mention they do all the calling when you're at work, even though you tell them that beforehand.
After a certain point, the botched work, lies, abusive billing practices, and erratic behavior became too much and I have a new dentist. I'm much happier.
I can't truthfully recommend Dr. George Malke to anyone who cares about their teeth or money. My friends and I are no longer patients of Dr. George Malke.