Spend a few minutes reading this long review and save yourself months of HORROR! We hired Anthony Restoration after a water leak in March 2025. This was the first time we had a water leak so did not know the process and trusted them. They assured us that they would work with the insurance company and that we would not have to get involved with the process. Anthony billed the insurance company for two separate set of invoices, the first of which was paid in full. The issue arose with the second invoice where the insurance company declined part of the payment stating that the services rendered by Anthony were excessive and not warranted for the type of damage which we had. This is where the horror started: On the second invoice, our insurance company issued a payment in the amount of $6950 (based on the services they thought were warranted by the damage) on 6/13/2025. Anthony held onto that payment for TWO MONTHS, did not cash the check and then after 2 months sent us a demand letter for the entire amount IGNORING the payment which they had received from the insurance company. They also charged us for 3 months of interest charges and then added a collection charge of $600 in addition to the interest charges. This in-spite of me calling them a few times to see where things were with the resolution of the claim to which I was CATEGORICALLY told that NO action was needed on my end. Folks from their receivables department kept misleading us by telling us the source of the issue was related to the deductible which we had already paid. I had to arrange for conference calls and numerous back and forth emails between them and the insurance company to get them to finally accept that the source of the issue was not one related to deductible but instead had to do with them charging for services which the insurance company did not find as being commensurate with the type of damage we had. On one call, Anthony even had the gall to tell us that we should seek counsel and go after the insurance company even though the fault was all along with them. This company is OUT TO LOOT YOU! Those of us who go through a water incidents for the most part don't know the process and hope that the company that they hire would look out in their interest. NOT THESE GUYS!!! They lack basic communication and their internal processes seem broken with one part of the organization not in sync with another part of the organization. All along I was trrying to get this issue resolved while spending countless hours of my personal time. I even asked that the owner of the company call me. I am STILL awaiting that call! While I am no fan of these big insurance companies, having spent countless hours going through this back and forth between Anthony restoration and the insurance company, I can safely say that our insurance company was fair in their determination of what should have been a fair price for the job and in-spite of that Anthony kept MISLEADING us. Water damage can be very mentally straining, NO ONE DESERVES the way Anthony tried to mislead us! I will be pursuing this case with the State of Virginia and another body which can bring us justice! read more

Brian conducted a very thorough review of the affected areas and accurately identified the source of the water leak. Bonus points for driving out to our home at 7:30PM and not even asking for a service fee. Would call again. read more

Anthony Restoration in Gainesville, aka Operations Advisors. Don't use them. I think they may pay Google for their name to be always on the top of searches. They are the perfect example of making the BIGGEST profit on someone's catastrophic event. I have a 3 level townhouse, the pipe was leaking on the second floor. They brought 3 dehumidifiers and 11 fans. 2 dehumidifiers were on the bottom floor and 1 dehumidifier on the second floor. Per what they told us, after one week of drying, the bottom floor was dry but the one area in second floor was not to the dry standard. So they brought another machine, an infrared machine to dry the problematic area. All fifteen machines were burning my money. They could have turned off the bottom floor and brought the dehumidifier to the second floor. They let all those useless fans on to burn my money. The longer and the more machines they have running, and the more drywall and floors they tear down, the more they can charge you. They told us it would cost $7000 before I signed the contract. They ended up charging us $19843.19 with 107-line items for less than 2 weeks or a total of 16 hours of work. I reviewed each item. They charge Emergency call for $346. We told them we have already paid the emergency call and asked them to remove this charge. They said this charge was for bringing the tools to the house. Beside they had already itemized everything, e.g. charge 24 hours on equipment setting up and monitoring, every line item for tearing down baseboards, trims, etc. My bottom floor, which was sat on concrete, had no water damage. They tore down the floor simply so that they can charge for every little bit of it (tore down (1) number of square feet of the floor, (2) number of feet for baseboard, (3) number of feet for trims, (4) number of square feet of space they can spay chemical, (5) number of square feet they can vacuum, and (6) number of square feet they clean). Beside no evidence on them actually have done all this works other than tearing down the floor and moving debris out. By the way, they spent more time on measuring everything for their billing purpose than actually doing the water damage treatment. The person who does the work took a lot of pictures. The billing person calculate all these 107-line items based solely on the pictures and the measurements. From what I understand, the billing person gets a commission on the amount of the bill, therefore they have motive to overcharge and invent charges. They charged 24 hours equipment setup and monitor based on so called "Industry standard" of 2 hours per day. When I questioned and disputed the number of hours should not be based on "Industry standard", they ignored the dispute. Do yourself a favor, and don't fall into Anthony Restoration's trap. Search a little more and deeper to find a company who will do the work for a fixed price. read more

I needed assistance with my basement being flooded. Given the urgency of the situation, this company coerced me into signing a "blanket contract" with no estimate and promptly started conducting work in my basement, including ripping out carpeting and wall paneling. They did not provide any status on how/when the work would be complete and what the associated expense would be. They certainly have taken advantage of the elderly in this case as I am 83 and have now sent me an invoice for $15,999.03 for "water mitigation services". They were also not responsive to my inquiries and wouldn't tell me (or my family) when they would arrive, what subsequent work they would conduct, what the timeframes were etc. It seems they have had numerous complaints of similar practices in their Yelp! reviews here. You will also note that this company writes back stating to the other rated 1 reviews signed a "certificate of completion" but when they said this to me I refused as their work was not completed in a satisfied manner so my "certificate of completion" is NOT COMPLETE and they took advantage of providing whatever price point in the invoice which I ended up having to pay most of out of pocket. Do NOT look at the 5 star reviewers here, I am confident they are from the company trying to make a better rating for themselves and are not true clients of this company. I even placed a notice into the Better Business Bureau to which the company has not responded to as of yet and I believe they will not since they got paid the astronomical amount... I am also providing the notice the Better Business Bureau sent to me regarding the claim: Dear (leaving my name blank here for confidentiality): Your complaint has been sent to the business for their response. Once they have responded to the BBB, we will forward their comments for your review and response, if any. Though usually shorter, our process may take up to 30 days to receive a business response. In the meantime, if the business resolves your complaint, please let us know. The text of your response will be publicly posted on the BBB Web site (we reserve the right not to post in accordance with BBB policy). Please do not include any personally identifiable information in your response. By submitting your complaint, you are representing that it is a truthful account of your experience with the business. The BBB may edit your complaint to protect privacy rights and to remove inappropriate language. Regards, Dispute Resolution Team read more