We have some mold on interior trim, Alliance came out and was able to tell us it's likely from recent high humidity. They gave us some tips on replacing and cleaning, but it should be small enough we don't need a full project from them to address the issue. The team was super polite and knowledgeable, we will definitely call them for any problems in the future! read more

So actually, Wes didn't do any mold remediation work for me, because he explained that I need to do testing and that there is a conflict of interest if a company does both the testing and remediation. He recommended three testing companies. We got the testing done and Wes reviewed the report and indicated that the mold levels didn't merit remediation. He explained thoroughly the process and expected value, and helped us decide that the potential gain probably wasn't worth the cost. I actually had him do a site visit (very reasonable trip cost), just to be sure, and it confirmed our decision. Net it out, integrity and ethics. Would be my first call for any job in his category. read more

Real human touch in helping me someone who is totally foreign with anything about issues with house. Wes guided me to the right direction by explaining what/who I need to solve the issues of the house in plain English with great cheerful personality. He made to think that humanity is still alive. Thank you Wes. read more

This team is amazing. Honest, through, and helpful. Wes was quick to help and very honest. We are so grateful for his help!

Wes came out promptly to both my properties. As requested, he inspected the ceiling mold area, and correctly diagnosed the needed roof repairs. He politely informed me that I needed to hire roofing vendors for the actual repairs, as AWR does not do that. He did not charge me for his diagnosis, which was a pleasant surprise. Accordingly, I got the roofs repaired by Roofer911, who did a good job, and the leakage has stopped. As a further precaution, I also replaced the molded ceiling drywall. Hopefully, the problem is resolved for at least a few years. Thank you Wes for your timely, correct, prompt advise at no charge. read more

Very efficient and candid about the right way to effect repairs on moderate water damage. More forthcoming with their estimates than other vendors read more

Some stains appeared on my bedroom ceiling after heavy rain due to a leaky roof. Since I live in a town home, the roof repair was my HOA's responsibility but they stated any damage to the interior was mine. I immediately reached out to AWR about repair. Wes called me and stated AWR doesn't do repair for water damage once things are dry, but told me if mold is discovered, they do handle mold remediation. A week later, I inspected my attic in order to get a feel for any further damage to my house besides the ceiling. My insulation looked discolored and crumbly. I assumed this was mold damage and reached out to AWR again. Wes called me again and stated this might not be the case, it might just be due to age and air exposure, but he'd make time to come to my home and double check for me. Thankfully, Wes was right and it was just old insulation that probably needs to be replaced. He double checked my attic to make sure there was no further damage and that the stains in my ceiling have dried out (they were dry). Wes did not charge me for his time, which I greatly appreciated! He even turned around when he realized he left my attic open when he left. Even though I was technically not a customer of AWR at this time, I still wanted to leave a review to say that Wes was a pleasure to deal with and if I ever have any water damage restoration needs, AWR will be the first place I call for as long as they remain in business. Thanks Wes! read more

We discovered water dripping from our ceiling late one evening. I contacted Alliance, and Wes gave me a call soon after. Even though it was already late in the day, he walked me through identifying where it was coming from and what I needed to do about it. It was such a relief to get some expert advice! Once the actual leak was repaired, he came out promptly to dry things out. He was efficient and courteous. Hope to not have another leak, but if I do, I expect to call Alliance! read more

We trusted Wes and his team to help with water intrusion from a roof leak and from a shared brick/foundation seem with a neighbor (we're in a DC rowhouse). They were quick, efficient and super responsive and communicative. Wes was extra aware of and reassuring to us as new homeowners as he shared his knowledge about the ongoing work/situation and answered any/all questions. Wes also worked great with our insurance adjuster. While we hope to not have a reason to ask Wes and his team back;) we would recommend them to our family and friends without a shadow of a doubt. read more

A few months ago we had a water related issue and had no clue who to call upon to determine the extent of the issue, although our insurance company offered some suggestions I decided to do some online research. Upon doing research I read good things about Alliance Water Restoration and decided to give them a call. Wes from Alliance Water Restoration came to visit our property, he was very responsive, timely, efficient, meticulous, but most importantly he was honest and a man of integrity. Since that first visit we have called upon Wes to come out a second time to diagnose a potential issue, again Wes exhibited all the same qualities and did not disappoint! If you find yourself in the market for a water restoration company that is trustworthy and provides excellent customer service we highly recommend Wes/Alliance Water Restoration. read more

Would give 6 stars if I could. Wes has been a great guide for me throughout my investigation of mold in my basement condo. When I had a cough that wouldn't quit despite all the meds and doctors, I considered that mold could be my problem. I had no idea how to get started so I put out a request for quotes on Yelp and Wes called me the next day to talk me through how to get started: hiring and industrial hygienist (and he recommended some!), running a dehumidifier, and then calling him back when I had that data so that he could follow the protocol if in fact mold was found. I appreciated so much that Wes took 15-20 mins to recommend this step instead of saying "let me come look" and then magically finding mold, therefore securing the job. Well, I hired the hygienist, got the report, called my guy Wes back, and he read the report over the phone with me, told me all my mold levels were in a safe range, and talked me through some next steps that he would follow in my situation (getting HVAC and coil cleaned thoroughly -- with a truck mounted system, possibly taking off registers and getting a good vent cleaning). Wes has had a lot of opportunities to take my money and instead he has given me helpful, on-point consulting. I wish I did have mold so I could hire him. Anyway, this company has huge integrity and Wes would be my first call if I were starting this process over. Thanks again, Wes! read more

Wed stopped by to inspect water damage to hardwood and drywall as a result of an HVAC which stopped draining and flowed under the walls. Took readings, isolated the area where there was still moisture and hardwood, and said there was no work for him as the damage wasn't extensive enough. No charge, friendly and quick, and visited within 24 hours. Can't recommend him enough! read more

The most honest and professional company out there doing mold remediation. We did not end up needing mold remediation but my review is for the company, Wes and their honest business practices. Wes could have used scare tactics like another company that advertises on here but instead gave me an his honest assessment. We did not need mold remediation but to clean our door jams, get a dehumidifier and we were done. Wes is a professional and was not out to waste my time or scam me out of my money. I hope that we won't need services from this company but should we ever; I won't waste my time with a second opinion. read more

Wes came out to Arlington to address some mold concerns in my HVAC system. Extremely knowledgable and professional, he determined there wasn't actually a mold issue, and recommended a much simpler and less expensive solution. Honest guy, knows his stuff, and didn't charge a dime. Hard to find this level of professionalism these days. read more

If I had the opportunity to give these guys 100 stars I would. I work in construction and am well aware of how difficult it is to get fast, reliable, trustworthy and friendly service in the DMVA area. We had a major leak in our basement that soaked the existing carpet. To make matters worse, we discovered our pets had been using the basement as a restroom. The fumes from the carpet were overwhelming and horrible. We actually took our kids to a family members home to get them away from it. Wes and his crew showed up the morning after our first contact and did an absolutely amazing job. Not only can we breath again but they were so efficient and respectful despite a horrendous cleanup ahead of them. Wes is so personable, kind, funny and he loved our Doug! I could have felt very embarrassed about this situation and normally I would be but Wes and his team made me feel absolutely comfortable. I would recommend them over and over and over and will not work with another company. Do yourself a favor and don't even get other bids, these guys are top notch! read more

We had a water leak from the second floor. They came right out, gave us a competitive estimate and got the area dried off to avoid any mold/water damage. They are awesome! read more

Wes and Alliance Water Restoration are THE BEST. Look no further for your water/flood repair needs. Wes came out in the middle of the night when our basement flooded. He was professional, honest, and straightforward. He kept in close communication throughout the entire cleanup and was so helpful in dealing with my insurance company. By the end of the whole process, Wes felt like family to us! I will only be using Alliance in the future. Thanks for taking care of us Wes! read more

We had concerns about mold in our house so we decided to go with this company after seeing the positive reviews. We couldn't be happier with the service they provided. They were extremely thorough in their inspection and even explained what a positive result what look like on their equipment. They determined all that was needed was for the air ducts to be cleaned which we were relieved to hear. We really appreciated their honesty and won't hesitate to use their services again in the future. Highly recommended! read more

Wes is the best! He came to DC to work on my home and gave me some really good advice from a water leak that I had. He came all the way to DC to give me an assessment and did an impeccable job in remediating any water damage. His rates were competitive and he was completely honest. I love working with people of integrity that care and he fits that bill perfectly. Equally importantly, he came himself to do the work and did a great job, taking his time to make sure things were done right. Wes is patient with the customer, communicates everything, and is just a pleasure to do business with. In this age of companies that try to just get a dollar from you, it is refreshing to have someone I can recommend that is worthy of your business. Do not hesitate to call Alliance! read more

This team is excellent at locating mold, understanding its root issue and remediating. Prices are reasonable and no price is worth if a toxic problem like mold is not fixed. I would not hesitate to use them again, but suspect I won't need to :) They are personable, clean and my family feels safe having them in our home. read more

Wes came out the same day we called to a ceiling leak from an upstairs bathroom that leaked into our kitchen ceiling. He cut out the ceiling and set-up the fans in the kitchen and bathroom. Recommended. read more

How to begin with what has been the most pleasant experience we've had with a service provider, bar none... Wes is wonderful. Available, responsive, and completely reasonable with his pricing structure. We've had him out for a number of issues related to a leaky roof and groundwater intrusion in the basement. He's solved every issue and calmed us in our greatest panic as new homeowners. We'd recommend him HEARTILY to anyone with a water remediation need. read more

Wes was prompt, honest, and true to his word. He offered us good advice and was patient with our many questions. We hope to never have to deal with water damage again but if we ever need to, this is definitely the first company we call. read more

Wes was absolutely wonderful! He was quick to reply to my many questions and super nice and efficient and highly knowledgeable. We had a mold scare after my contractor did a mold take home test after we had a leak issue from the upstairs unit. Wes came right away the next day for a free inspection and advised us to have professional mold testing done but reassured us not to get concerned unless the professionals find something, which at this point seems unlikely given all the information he provided me with. Thank you, Wes!!! Highly recommend this company and his services. I will definitely listen to him. read more

If I could give six stars, I would. Wes came out to check on our ceiling after a handyman the day before cut into it and found a small area of mold. As a new mom with a six month old, I didn't want to mess around with my child's health and immediately started calling all the best rated companies on yelp. I found several, but one of the first ones gave me a three week wait time just to get someone out to check our problem.When I pushed them for referral, the guy gave me this company and told me He learned everything he knew from Wes, said he is very by the book, and that this was who he'd use (other than his own co.) for his own home. West lived up to the hype. He worked overtime to accommodate our schedule to come out for a free estimate, even though we are in Old Town Alexandria and a significant drive from Chantilly. He thoroughly inspected the area, and even though our problem did not warrant further immediate action on his part, gave us his best professional advice on next steps. Extremely knowledgeable and put this mama's mind at ease. Will be top of the list to call next time we have an issue, God forbid. read more

I highly recommend Ali and Wes from Alliance Water Restoration. They are both very professional, reliable, knowledgeable, and trustworthy. Ali guided us through each stage of a mold remediation process that involved our whole house, providing us with helpful details, explanations, and recommendations. Both Ali and Wes were present with their team members during the demolition of our basement, and gave us top-notch customer service for the whole month of the project. They also worked hard to get us back home in time for Christmas. This is a great company to hire for your mold remediation needs! read more

Water was pouring down my wall when I called Alliance Water Restoration. Wes was wonderfully responsive and reassuring. He helped me work with the adjuster and the insurance company to make sure everything was taken care of. His level of communication is impressive. I absolutely trust Alliance Water Restoration and recommend them enthusiastically. read more

Alliance Water Restoration was the most responsive, empathetic to our situation, and supportive in helping work the details with our insurance company! Super job! Spot on and recommend them in any water damage situation in your home! read more