I never leave reviews unless I have a bad experience. I am the customer from hell. that being said…read morethis may have been the best experience I have had purchasing a vehicle. From Keshon on sales , Paul sales Manager, the entire finance department, and lastly they owed me a bed cover for my truck. The day after the sale I was contacted by the Service Manager and set up an appointment to install my cover. Highly making the 1st step and call Keshon. Nice young man that works hard.

Contacted them yesterday about Ram 1500 Limited they had marked down, verified it was available and…read morethey told me a different price. Double checked online and price was lower than what he said. Set up an appointment to drive out today as its an hour drive each way, they text to verify I was still coming, I told them yes but it'll be about 20 minutes later. Arrived, they took pictures of my truck for a trade in and we went inside, where they tell me oh by the way that truck was apparently sold last night. Didn't bother to mention it when I confirmed with them, but they said they could get another. While they were looking I walked around the lot, truck was still there without a Sold sticker on it, which legally has to be on it if it's sold, and checked online and the same truck was still listed but for $11,000 more than it was yesterday. I get that sometimes errors happen on online pricing but rather than just be honest about it they wasted 3 hours of my work day. They then tell me that my truck they would typically sell for 115k, they offered me 90k, so they're luring you ion with false advertising and then trying to make 25k on a trade in, walked out and will never return.

My wife and I bought a 2026 Sequoia from this dealership last month. The car was missing the owners…read moremanuals. Our sales person Bobby Gail told us she will order us new set from parts dept. 2 1/2 weeks later I called her to inquire about the manuals. She said she would call me back. She never did so I emailed her and heard nothing back. This car has a lot of options on it I have never experienced before and I need the manuals. We have purchased vehicles from Village Toyota before and everything went smooth. I don't appreciate being lied too. We'll never be back.

Purchased a new Highlander from Village Toyota. With 5000 miles we had a flat tire. No biggie…read more Just a flat tire in a local business parking lot. Tire was changed in the parking lot. Not driven on the flat tire. The following day I took the tire Village Toyota and was told there was no charge for repairing a very small hole. After approximately one hour a service writer approached my wife and I. She stated that the tire was compromised. She stated the tire could not be repaired. However, for a total price ( $350.) with a credit of $200. we could be on our way with a replacement tire. I examined the tire before ever taking it to Village Toyota. I knew this was a lie. Later that day I had the tire repaired at a Firestone dealer in Crystal River. The tire was removed from the rim and checked thoroughly and found to be repairable. In 45 minutes and a $30 dollar bill we were on our way. I was assured that if the tire was unsafe, they would have informed me. So, after this experience I will not return to this dealership in the future for any purchases or service.

I paid 5g on the explorer they are reselling for almost 7g I was THREE DAYS LATE ON MY PAYMENT and…read morethey repoed me then told me I had to pay it off to get it back. I owed another 5g on it. They are by law supposed to AUCTION it off not resell it, but whatever. Be careful that's all I have to say. Also if u buy that truck get a 2nd key. They don't have one and I had to pay 165$ for another one!!!!

poor customer service. very bad management, treats customers very poorly, even the corporate…read moremanager. they only care about money and will scam you.

Arnie was excellent service rep. Car repaired and ready as promised…read more Driver who took us home, and back to dealership next day was prompt and courteous. Your labor rates are very high.

Another dirty car dealer using deceptive and unfair tactics when selling used cars. Beware of the…read morehefty dealer prep fee (1199) and huge tag fees, but then wait for the hidden reconditioning fee (2000+) that are not shared in any advertisement online. This is generally considered an illegal sales practice when not offered. Chao ....JJ (mgmt) and Christianson may you find very few clients accepting of this abuse. Consumers don't have to pay this and should not be treated unfairly ... imagine any other retail buy that increased over listed price, tax and the required governmental fees. 2000+ for a car wash or two on a 2023 unit with 8k miles and original tires. No wonder Carfax shows it has been sitting between your franchises for months.

1 star We ended up…read morepurchasing a truck here for my parents, but honestly the experience was almost completely ruined by the GSM, Cory Newell (not sure the last name if it's not someone named Newell nobody "remembered". The sales employees Chase and Edwin were actually very polite, professional, and respectful throughout the process, even during negotiations. They treated us like customers and were pleasant to work with. Unfortunately, the moment Cory came out, the entire atmosphere changed. He walked over with an extremely arrogant and confrontational attitude and immediately started making comments to the sales staff like, "We don't have to argue with them, this is the best we're going to do." His tone and demeanor were rude, dismissive, and completely unnecessary. There's a difference between negotiating and simply treating people poorly. We were fully prepared to walk out because of how uncomfortable and disrespected he made the situation feel. The only reason the deal continued was because my mom really wanted this specific truck for my dad. Buying a vehicle should not feel like being talked down to or intimidated by management. A GSM should know how to professionally handle customers, especially during negotiations, without acting aggressive or arrogant. Cory's behavior is the reason for this 1-star review. Wouldn't recommend coming here we felt so uncomfortable there on forward.

I would give the service department 4 stars as they are on top of their game most of the time. My…read moredispleasure is with sales side of the business. My current F150 has 28k miles and I had it in for service. Anthony , a salesman , asked if he could quote me a price for a newer truck as they need used vehicles. I said sure and Anthony asked if they could get the right numbers was I serious and assured him I was. They run some numbers and when they showed me I was flabbergasted. The numbers were suspiciously high. In steps Mr Personality. I assume he was a salesman manager but he sounded like a prison guard. I didn't catch his name but he had a birthmark on his face . He says " Give me a number so we can make this deal" but they were so far off that I didn't know what to say other than no thanks. Mr P storms off bitching about how I wasted his time and he was involved for 5 minutes, Anthony put in all the work. So now I have no desire to ever step back in that dealership. I live about the same distance from the dealership in Inverness so I quest it's time for a change.

This is a good place to buy they have almost anything you want on the lot. Dealing with Matt & Dean…read morewas a smooth transition in buying a car and getting me into the vehicle we wanted and the payment is what we ask for. They were just awesome sales people!

Best deal on my ford this is my second car from them! The price was great on both cars!read more