I had a great experience at Kelly Vision Center! My glasses prescription is unusual after cataract…read moreextraction and lens implants in both eyes 16 years ago and detached retinas and laser weld in both eyes, the right eye being more recent in 2019, and then having scar tissue pull a small hole in the retina in 2024, which was resolved by steroid drops. Not mention astigmatism in both eyes. But they took time with the refraction in December 2025, and now I have a great pair of progressive lenses that leave my readers in the case and give me so much better vison than before! Came to Kelly Vision Center after years with a much larger and better known eye institute ;) which was also good but which my new insurance no longer covered. Kelly Vision Center is top-notch, and I recommend them to anyone in Madison, Goodlettsville, and farther.

Although I haven't been in yet, I am excited about my visit to come. The receptionist Darby was…read moreawesome and made me feel like I have found a new place to call my Eye Home. Looking forward to meeting the staff at Kelly Vision next week! Taneshia King

Kathy did a wonderful job helping me find two new pair pairs of glasses. She was very knowledgeable…read moreon the different types of lenses that would match with my prescription. Helped me pick out the pair that looked the best despite the cost. Didn't pressure me. She even took the time to fix an old pair of glasses that was broken that I hadn't bought from the shop. I got two pairs of glasses for the price of what I would've bought at my normal eye doctor. Great value and service. Highly recommend!!!

I like the staff. They are usually prompt and the wait is minimal. They have a good selection and…read morethey are pretty helpful. The building could totally use an upgrade but the prices are great and they price match. Also parking is plentiful and free.

Arrived and immediately see receptionist in a mask. Already annoyed. When it was time to see the…read moredoctor he tried to have me wear a mask. When I declined I was passed off to another doctor. At this point what a silly notion and I can only assume those still hiding behind masks are mentally ill and in need of psychiatric care. I cannot justify seeing a "doctor" as an expert when they are still afraid of fresh air and don't understand that masks don't work that way or what their actual purpose is. Ridiculous to even have to deal with this at this stage. While the doctor that would see me was nice it was not a comfortable environment and I won't be back.

PLEASE READ THIS BEFORE YOU MAKE YOUR APPOINTMENT! This was…read moresuch an upsetting, disappointing experience. I went in expecting Dr. Lehman and instead got DR. FRYE. He was incredibly unprofessional, unorganized and just plain unlikable. The visit began by DR. FRYE yelling my name from down a hallway while I sat in the waiting room. Then he demands that I wear a face mask in his office. Now, I have a toddler with me, so i am holding her and fumbling with this mask. I initially put it on upside down. He makes me turn it around while he is wearing his under his nose! We finally get to why I am there. I tell him that my eyes have been red and burning for a month and a half. He pulls up my scans from my annual visit earlier that year and asks me if my mother had rheumatoid arthritis. WHAT? Next he proceeds to push his ungloved finger into my lower eyelid to see if something comes out of the glands located there. His fingernail touched and hurt each of my eyeballs! This man insisted that I wear a mask, and yet he did not wash his hands before he stuck them in my eyes and he did not wash them when he was done. Eventually he decided that I had and autoimmune disorder. He prescribed incredibly expensive prescription eyedrops that may or may not help. 4 days later, i have NOT filled this prescription and my eyes have been improving on their own. I have never been so upset by my treatment at the hands of a "Doctor". His disrespect was not only limited to me. He treated other staff members disrespectfully, in front of me! The best part of this appointment was how well my 19 month old behaved. She was a perfect angel. I will say that I still am impressed and adore the rest of the staff there. They would get 5 stars. This awful DR. FRYE would get negative stars if I could give them. Beware! Make sure you know which doctor is available before you make your appointment. I have never left a review like this anywhere. That is how much this visit traumatized me.

Went there to pick up glasses closed because of weather…read moreconditions called ahead to see if open did not say that they closed drove 1 hour for nothing, will no be back.

I went in today with glasses I had sat on and mangled. Immediately upon entering I was greeted…read morewith a warm smile and Tyler said let me see what I can do. Well I don't know what magic he performs but in no time he fixed them!!! I am so glad I purchased my glasses here. Everyone should shop here. Ask for Tyler he is amazing

I had a warranty claim for my Meta AI Glasses (Gen 1) processed through LensCrafters, and the…read moreexperience was extremely frustrating from start to finish. What should have been a simple warranty service turned into a four-week ordeal because the lenses were initially cut too small, which required them to redo the work and significantly delayed the process. Instead of acknowledging the mistake, the staff repeatedly blamed the delay on the prescription rather than taking responsibility. Because of the delays and lack of communication, I had to drive from East Nashville to the store six separate times, wasting time and gas just trying to get updates on the status of my glasses. When I raised concerns about the inconvenience, I was told that because the glasses were considered "free," no compensation could be offered. This was very frustrating considering the original glasses cost over $700, and I was simply using a $500 reimbursement toward the replacement through LensCrafters. Between the incorrect lens cut, the long turnaround time, the multiple unnecessary trips, and the poor customer service, this was easily one of the worst retail service experiences I've had. Warranty service should make things easier for customers, not more difficult. LensCrafters seriously needs to improve their quality control, communication, and customer service so other customers don't have to deal with the same level of inconvenience.

I was in there for over an hour & never greeted not once. From optical to Dr. Frye's front desk…read morestaff they act like they rather pass away than say hello to a customer. I was not acknowledged not once. I worked in ophthalmology in Boston, MA, Baltimore, MD & Nashville. I get it some days are harder than others. You still have to clock in & be pleasant at your job that you get paid to do!

My mom and I been with Dr. Choate for 15+ years. My son has gotten 2 of his first 3 pairs from…read moreDr.Choate. I have no complaints. He has a wonderful staff supporting him as well.

Great experience, Dr. Choate is very professional, thorough, knowledgeable and his staff could not…read morehave been more caring and helpful. When it comes to my eyesight I want a skilled professional caring for my eyes. Dr. Choate uses the most advanced technology and I have never had a more extensive exam. I drive from Alabama because I trust his opinion and value his knowledge on everything eyes! I am so excited to be driving clearly at night without glare and using my computer without eye strain . It does take your time, but he is also spending his time to make sure your eyes are the best they can be. Five Stars!

there is always great customer service, always willing to help with anything, and the store is very…read morewelcoming. :)

Really lovely antique mall. Lots of space to move around and the booths are not cluttered.read more