I had a warranty claim for my Meta AI Glasses (Gen 1) processed through LensCrafters, and the experience was extremely frustrating from start to finish. What should have been a simple warranty service turned into a four-week ordeal because the lenses were initially cut too small, which required them to redo the work and significantly delayed the process. Instead of acknowledging the mistake, the staff repeatedly blamed the delay on the prescription rather than taking responsibility. Because of the delays and lack of communication, I had to drive from East Nashville to the store six separate times, wasting time and gas just trying to get updates on the status of my glasses. When I raised concerns about the inconvenience, I was told that because the glasses were considered "free," no compensation could be offered. This was very frustrating considering the original glasses cost over $700, and I was simply using a $500 reimbursement toward the replacement through LensCrafters. Between the incorrect lens cut, the long turnaround time, the multiple unnecessary trips, and the poor customer service, this was easily one of the worst retail service experiences I've had. Warranty service should make things easier for customers, not more difficult. LensCrafters seriously needs to improve their quality control, communication, and customer service so other customers don't have to deal with the same level of inconvenience. read more

Everyone was super nice and helpful here, from the optometrist staff to the salespeople.

I was in there for over an hour & never greeted not once. From optical to Dr. Frye's front desk staff they act like they rather pass away than say hello to a customer. I was not acknowledged not once. I worked in ophthalmology in Boston, MA, Baltimore, MD & Nashville. I get it some days are harder than others. You still have to clock in & be pleasant at your job that you get paid to do! read more

Visiting Family in Durham Farms. Sat on my favorite glasses. Punched the lens out, broke one eye/ear support. Lens crafters in Glenbrook took on quick look, said we can fix this. Put the lens back in remounted the ear piece, adjusted to my face, and then the blessing. NO CHARGE. Thank you all in 10 minutes time. read more

walked in to get immediately yelled at that I could not book a appointment cause the doctor were not there and proceeded to push me away within 2 minutes read more

In my opinion Hendersonville LensCrafters is by far the absolute best location. My husband & I have been going for 30 years. Angie, Terry & Mel are the absolute best!! They all go above & beyond to ensure customers are happy with their purchase. Have had nothing but positive experiences at this location. Highly recommend this location for your eyeglasses. They are extremely helpful in helping select frames, as well. :) read more

I need my glasses. Everything that has their open and closing times says 8 pm.( google maps, yelp, etc.) I walk in and hear another customer that they closed at 6. The door says 6. Maybe they need to correct the hour online. And as I'm typing this more people just walked in. Lock you door if you are closed. read more

Arrived and immediately see receptionist in a mask. Already annoyed. When it was time to see the doctor he tried to have me wear a mask. When I declined I was passed off to another doctor. At this point what a silly notion and I can only assume those still hiding behind masks are mentally ill and in need of psychiatric care. I cannot justify seeing a "doctor" as an expert when they are still afraid of fresh air and don't understand that masks don't work that way or what their actual purpose is. Ridiculous to even have to deal with this at this stage. While the doctor that would see me was nice it was not a comfortable environment and I won't be back. read more

TERRIBLE TERRIBLE TERRIBLE. if you want to get a pair a glasses only to have them break FOUR times within ONE year then hear you won't even be compensated for the money you've had to spend buying boxes of contacts in the meantime while these glasses are broken- this is your place! absolutely awful experience do not go here. read more

A few months ago I took my Son to LensCrafters in Hendersonville, it's kinda difficult to find glasses or Frames that he likes, Then in steps Daphne !! Absolutely the Best!! She worked with my Son for over an hour! Helping him to find the perfect frames, he was skeptical at first but he's liking his glasses more and more, there was an issue with the lenses and Daphne stepped up again and went far Beyond what was expected! I'm not one to endorse a business or a person but If you want the best Customer Service see Daphne at LensCrafters in Hendersonville!! Believe me you won't regret it!! I recently ordered glasses and I wouldn't let anyone else work with me. I can't wait to get my new glasses! read more

This place is awesome. Over the last several years and several glasses later this location always has the nicest people working there. From the front door to the dr hands down excellent customer service and knowledge! Thank you guys I can see so much better now! read more

The saga continues. The office that asked me what happened referred me back to the dr! These were the very people who misled me in the first place! I really don't expect anyone to do anything. I'm going to a local optometrist next time. read more

After three tries, LensCrafters still could not get my prescription right and the three opticians (at this store) that I talked to never did listen to what I wanted or was concerned with. I ended up going to an independent optician to get what I both needed and wanted. One star is too high a rating for this business. read more

If I could give them a NEGATIVE star I would. We ordered glasses over 1 month ago, and call 3-5 times a week and their best answer is "it's in the mail". They will get ZERO dollars from this family again. We spent over $1000! read more

I just walked out of this LensCrafters. I was in there approximately 10 min. and they guy who was in there never once acknowledged my presence. Not with an "I'll be with you in a moment," or anything like that. I excused this because he was with a customer, but when an another gentleman walked in, who was white, and was immediately spoken to by this person, I was angered. As this just happened, I felt my best course of action would be to post this review. Hopefully in the future this LensCrafters sales associate will do better with customer service, although, I'll never know because I won't be back. read more

I visited this location after I've been with Walmart Vision for 10 plus years. The receptionist, staff and Dr. Johnson were incredibly personable and helpful. Dr. Johnson was, hands down, the best optometrist I've been to. He is a joyful person to be around, something you don't see everyday. I enjoyed every part of my visit and felt that the staff had my best interest in mind, financially. I will continue to give my business to LC with Dr. Johnson and his team! read more

This was my first experience with LensCrafters. I highly recommend this location. The staff, Dr. Johnson and the facility exceeded my expectations. Dr. Johnson took his time to explain detailed information and was extremely thorough, he was very professional, and helped me to make the best decision that was affordable for my budget. I will continue to give my business to LensCrafters as long as Dr. Johnson and his staff are employed at this location. Thank you for making this experience great! read more

Come to Lens Crafters for an appointment that they scheduled for 1:30 pm. Arrive early as I was taught to do for all appointments. Get here and no one is at the front desk. You can here the staff in the back laughing and having a good time. I asked a lady who worked in the other portion of the store if anyone was working on the eye exam side. She stated they are all at lunch and don't come back until 1:30. I asked this question at 1:30 and noticed they slowly started to come back to work taking their time. Funny thing is the Doctor walks in 10 minutes after the workers looking very unkept. I know this place is an area that is considered not so good, but keep your appointments that you make and have some customer service. There is no need for three techs to go to lunch all at the same time and the Doctor should always look presentable. I would not recommend this Lens Crafters due to their customer service and presentation of the people working here. read more

I had gone to the Lens Crafters in rivergate and was very disappointed. When I saw they had moved to glenbrook I thought maybe they were under new management. Well they are but it didn't change anything. Dr. Frye wastes your time, doesn't speak in normal English so you can understand what he is saying, didn't move his chair for me to get into the exam chair, I literally could go on. The girl gave me an OPEN box of contacts and said "well this is all we got". Go somewhere else. This place is not good. I'll definitely never be back. read more

Not sure about the actual store, but I arrived for my appointment 20 minutes early as directed. The nurse unlocks the door, tells me they don't open until 9, and then closes the door in my face. Cut to me sitting in the hot parking lot waiting for 9am to roll around. She could've offered to let me sit down inside, but no, she closed the door in my face. All I have to say is, if this appointment doesn't blow my mind, I will be finding a new place to get my glasses. Moving to glenbrook was the worst business decision for lens crafters. read more

I had a great experience at this LensCrafters! The woman helping me at the front desk was very polite and quick to help me with my order of contacts. read more

The staff at this store continually amaze me with great service and beautiful glasses for not just me but my entire family! The optician is kind and fun to rely on, she had taken care of us for years. All the new technology they have is amazing and I feel like my vision is taken care of in a top notch way. They take my insurance and they are fast but never make me feel rushed. I recommend them to everyone! read more

I have been a patient in the Rivergate location for years and appreciate the feel of this longtime staff being not only professional but truly caring about my family's eye health. The new location is a serious upgrade and I am so happy many of our favorite staff came to Hendersonville! These two businesses are separate, the Dr's office and then LensCrafters, but I love the fact that I can come in and get everything done on one day. I personally get specialty lenses but they take my measurements (with some amazing accuracy) and place the order for me and I always get them faster than promised. I saw a review that was offended a Dr's office had the audacity to close for lunch and actually laugh and enjoy this time that the state actually mandates...wow. They must be as pleasant in personal time as they are to patients. Huh, they must not be fake. Good to know. They also have store hours, like most of us, I imagine they have things to accomplish before they open for patient care. I know my job is pretty similar, so I don't get too riled if someone doesn't appreciate me rushing them to open earlier or close later due to my lack of consideration for a clock. They do take great care of me during store hours though. Maybe the staff could benefit from a personal stylist to examine my eyes, I really just go for an eye exam and glasses, I hope I am not expected to look like Glamour Shots got ahold of me for this service! I'm a loyal patient to their practice, and I really have not seen a more high tech optical office with the most up to date styles, machinery and gorgeous design. I get a great eye exam and pair of glasses. read more