I put my laundry in at 11 AM, made a note of which laundry my wash was in (6th from left) and which…read moresign it was underneath, stepped out briefly, come back in to find my laundry essentially dry, in the 5th washer from the left, and the 6th washer with a pool of water sitting in it. Don't want to play these games with a business. Look elsewhere for a laundromat.

This is one of the only laundromats in town and, because of its proximity to my home, is the one I…read moreuse when I need to wash clothes. Things of note: -The owner is in here most days cleaning and checking on things, so the property and machines are well taken care of. -The owner has his phone number printed on a pink card on every machine and lives nearby so he is available to expeditiously fix any issues that may come up. -Only on one occasion did I have an issue with a machine (it didn't drain the water from my clothes so when I opened the machine, they were all sopping wet still). I remedied this by just tossing my clothes in another washer and giving them another cleaning. I never experienced this issue again and have been there countless times since. -The machines only take coin (quarters) but there's a coin machine inside so bring your cash! -Plentiful seating, laundry baskets to transport clothes from washer to dryer, and folding tables. -The laundromat is reliant upon one ceiling fan to cool down the space so during the summer, it can get pretty hot. If you plan to stay while your load washes and dries, plan to bring a book and a cold drink then go sit outside on the steps outside to enjoy the breeze. Nice, helpful owner, clean space, well working machines... all in all, a good place to do your laundry! ($3.25/wash; $0.25/5min on the dryers)

Excellent work - from dry cleaning to repairs. A bit expensive, but worth it. I rarely go to any…read moreother dry cleaners or tailor.

Always great service. And great work too. Conveniently located on Damon Rd. in Northampton.read more

I am from a big city and never in my life have had a dry cleaners pick through my clothes the way…read morethese people did. In Los Angeles I would bring my articles to the cleaners and they would say, "OK see you tomorrow!" No so here. I brought theses people a few silk shirts and a quilt. They picked through and examined the shirts meticulously, explaining why each one was either "already water damaged" or would need "special pressing" and thus my shirts would cost almost $15 a pop to clean. My friend brought a shirt in last year and after they cleaned it they told him never ot come again because the shirt was "too dirty". The quilt they refused to take because it "had too much cat hair" on it and it might break their machine. Really? Do these people want business or what? Do people bring them clothes that are already clean? These people live in a dream world.

As a (very busy) doctoral student, I RARELY write reviews. However, I had such a strong reaction to…read morethe customer service here that I could not help but take precious time away from my dissertation and job applications to write this. I interacted with this business owner on three occasions. Without going into detail, I walked out of the establishment on each occasion feeling dismissed, and with a bad taste in my mouth. After spending $150 at this business, I have decided to use a dry cleaner 15 mins out of the way so as to no longer support this business. As a New Yorker and Californian, I am quite shocked that this type of customer service is tolerated. Spare yourself the disappointment, and use a different dry cleaning service!

Overall, recommended. Thoughts:…read more BAGS, NOT WEIGHT: Unlike other services I've used in the past, who "weigh" your clothes, LP charges a flat fee per bag - so whatever you can stuff in their large bags is $20 per bag. I like this system a lot, as I don't have to worry about certain items being more expensive and I know what I'm going to be paying without waiting for someone to come and weigh everything. My husband and I have done some testing and found that the bags come out to a little under twice as much cost as doing the laundry ourselves at the laundromat. It depends, though, if that time is worth it to you. It is to us. ONLINE ORDERING: They have a nice online ordering system. You can specify days/times and locations for pick-up/drop-off. On that first menu, they also have additional services for around $4-$6 fees such as stain removal, special delicate wash, same-day service and other things I've apparently never used because I can't think of them. SERVICE: Service has been prompt. Clothes has been delivered well-folded, although packed in a plastic bag rather than a paper bag (so things do get wrinkled) and nothing lost as of yet. I order the unattended drop-off/pick-up and I like that I get email notifications when that has happened. If it is a day I'm off work, I actually do head home to bring in the laundry (tip for management if you are reading this - putting undergarments somewhere hidden would be appreciated; the bags are clear!) UPDATES: *March 2016: So far great service. Highly recommended. *July 2016: I've had two white items come back recently with stains. A few days later: Good response from Laundry Party (Ben) via email that attests to how much they do seem to care about customers. For me, I haven't been able to reach them via phone, but email was prompt (between one minute to one day except on the weekends, I think) *August 2016: I'm graduating to more delicate items that I care about; so far, so good.

Terrible communication from office.Lousy pickup service, will not pickup if construction going on…read moreeven if Building is acceptable. Couldn't communicate with drivers they don't speak English.Clothes were clean and folded.The office people need communication classes.

I recently had a surgery done, so I sent my adult daughter in with a comforter that needed dry…read morecleaning. They where so rude to her that she actually took my comforter back and we went somewhere else. I believe that people who work in this industry need to realize that young adults may never have had anything to dryclean before. So they might need to explain how you accomplish this task. My daughter was treated badly, neither one of us will be back.

I brought in 3 tops and were told they would be ready on Thursday. I went to pick them up on the…read morefollowing Saturday and they could not find them. I was told that they would call me on Monday to let me know where they were. No call. I called the store 3 times and no one answered the phone. I finally went in to the store and were told that my clothes were "on the truck" from Holyoke to Northampton. They would arrive in 3 hours. I will try to pick them up tomorrow. Never use this place. They lie.

This is a better spot than the ones in NoHo.. it's clean and has all the machines, but I wish it…read morewasn't a spot for the homeless folks to hang out in. I came in one morning and there were three people in there who is obviously not doing laundry just chatting and one guy is sleeping on the seats. It was a bit awkward and the other folks doing laundry in there were a bit uncomfortable too. I don't have anything against the homeless, and I know the proprietor isn't always present, but they'll start losing business if they don't take care of their establishment.

This business is pretty unreliable. For the second time in a short period, they have locked their…read moredoors at least half an hour before closing time with laundry still in the dryers. They don't make it easy at all for customers to contact them. I have had to redry multiple loads of laundry because they don't honor their posted schedule. I won't be coming back here and I recommend others avoid this place as well. You had to post at least one star here - otherwise I would have posted zero.

At 11 AM, I put a load of laundry in the 6th washer from the left…read more I left briefly, and came back to find my laundry, dry, in the 5th washer from the left, and my $4 was gone. No service, cannot recommend, can't play these games with a business.

I have gone here several times and every time I have come to pick up things that have been…read morealtered, they are not ready on the date they are supposed to be and she always says she will do it today and they will be ready the next day. I went today to pick up some thing that was supposed to be ready on Friday, and mind you, today is Tuesday and they were not ready. They are also very overpriced compared to other places. I got an estimate to have something hemmed for $75 and another place did it for 45.

They lost part of my drop off, moved the items to a different location without telling me, so had…read moreto make a second trip and didn't fulfill the order. Would definitely not recommend.

They didn't have my item ready days after it was supposed to be…read more The person at the counter said they only take cash and my ticket had no date, no info but my phone number. They said to wait until they called me when the item was cleaned and ready for pickup. There is something awry at this place and I doubt I will ever get my item back. I would never return to this place.

HORRIBLE BUSINESS! I am submitting this review on behalf of a friend who is a very, nice and kind…read moreperson and didn't want to cause anyone any trouble but the public needs to know about places like this. The fact is my friend brought a men's dress shirt to Peter Rapid for alterations- shortening the sleeves, taking it in some and shortening at the bottom. He was charged a whopping $100 for this service! He could have purchased a really nice new dress shirt for much less. At first she was going to charge extra for cleaning it but then at the last minute agreed to include cleaning. This is disgraceful that a business would take advantage of a person this way, especially in this economy where we are all just barely keeping our heads above water. NEVER NEVER NEVER give this place your business! They will rip you off!!