Excellent work - from dry cleaning to repairs. A bit expensive, but worth it. I rarely go to any…read moreother dry cleaners or tailor.

Always great service. And great work too. Conveniently located on Damon Rd. in Northampton.read more

As a (very busy) doctoral student, I RARELY write reviews. However, I had such a strong reaction to…read morethe customer service here that I could not help but take precious time away from my dissertation and job applications to write this. I interacted with this business owner on three occasions. Without going into detail, I walked out of the establishment on each occasion feeling dismissed, and with a bad taste in my mouth. After spending $150 at this business, I have decided to use a dry cleaner 15 mins out of the way so as to no longer support this business. As a New Yorker and Californian, I am quite shocked that this type of customer service is tolerated. Spare yourself the disappointment, and use a different dry cleaning service!

I am from a big city and never in my life have had a dry cleaners pick through my clothes the way…read morethese people did. In Los Angeles I would bring my articles to the cleaners and they would say, "OK see you tomorrow!" No so here. I brought theses people a few silk shirts and a quilt. They picked through and examined the shirts meticulously, explaining why each one was either "already water damaged" or would need "special pressing" and thus my shirts would cost almost $15 a pop to clean. My friend brought a shirt in last year and after they cleaned it they told him never ot come again because the shirt was "too dirty". The quilt they refused to take because it "had too much cat hair" on it and it might break their machine. Really? Do these people want business or what? Do people bring them clothes that are already clean? These people live in a dream world.

Laundry Party is a game changer for me. Hands down the best service. Do yourself the favor and give…read morethem a try.

They were scheduled to pick up 8 bags of laundry on Nov 20, 2023 at a cost of $248. They did not…read morearrive to pick up the laundry as scheduled, did not answer their phone, and did not call. The owner of the laundry (a friend) no longer trusted them to take away eight 13-gallon bags of her clothing and household items. We both reached out by telephone. I have emailed numerous times. It has now been two weeks, and I am still waiting for a refund OR EVEN A RESPONSE TO MY EMAILS. Caveat emptor--buyer beware.

I brought in 3 tops and were told they would be ready on Thursday. I went to pick them up on the…read morefollowing Saturday and they could not find them. I was told that they would call me on Monday to let me know where they were. No call. I called the store 3 times and no one answered the phone. I finally went in to the store and were told that my clothes were "on the truck" from Holyoke to Northampton. They would arrive in 3 hours. I will try to pick them up tomorrow. Never use this place. They lie.

I used these guy for a month while my regular guy had surgery and they ruined two BRAND NEW SHIRTS…read more The one below was worn once. Stains all over it. NOT A WORD WHEN I PICKED IT UP! The other was torn. Again worn only once. I have a desk job in an air conditioned office. These people are the worst dry cleaners I have ever been to. They should at least have the good sense to tell me they screwed up. Only go here if you want sheer disappointment, like wasting money and time and don't care about customer service or quality work.

This is a better spot than the ones in NoHo.. it's clean and has all the machines, but I wish it…read morewasn't a spot for the homeless folks to hang out in. I came in one morning and there were three people in there who is obviously not doing laundry just chatting and one guy is sleeping on the seats. It was a bit awkward and the other folks doing laundry in there were a bit uncomfortable too. I don't have anything against the homeless, and I know the proprietor isn't always present, but they'll start losing business if they don't take care of their establishment.

This business is pretty unreliable. For the second time in a short period, they have locked their…read moredoors at least half an hour before closing time with laundry still in the dryers. They don't make it easy at all for customers to contact them. I have had to redry multiple loads of laundry because they don't honor their posted schedule. I won't be coming back here and I recommend others avoid this place as well. You had to post at least one star here - otherwise I would have posted zero.

At 11 AM, I put a load of laundry in the 6th washer from the left…read more I left briefly, and came back to find my laundry, dry, in the 5th washer from the left, and my $4 was gone. No service, cannot recommend, can't play these games with a business.

I have gone here several times and every time I have come to pick up things that have been…read morealtered, they are not ready on the date they are supposed to be and she always says she will do it today and they will be ready the next day. I went today to pick up some thing that was supposed to be ready on Friday, and mind you, today is Tuesday and they were not ready. They are also very overpriced compared to other places. I got an estimate to have something hemmed for $75 and another place did it for 45.

They lost part of my drop off, moved the items to a different location without telling me, so had…read moreto make a second trip and didn't fulfill the order. Would definitely not recommend.