As a person who's very nervous around getting my blood taken, Cynthia was so calm and sweet she…read moremade my experience quick, easy, and painless. By far the best experience I've ever had. Thank you Cynthia.

Use kiosk to check in. Once that was done it was only a few minutes before I was called back. Of…read morecourse I was there around three in the afternoon and the waiting room was empty. Staff was friendly and my stick was painless.....

There is a very small room near the pharmacy in one corner of this Walgreens -- and that is the…read moreLabCorp drawing station. They have a clever system: Before entering, you check in at a computer kiosk outside of the suite by scanning your drivers license and then scanning your insurance card. The computer then matches you up with your appointment record and whatever test was ordered by your doctor. It also notifies the one employee that you have arrived. The phlebotomist who works there is really very nice, quite patient and easygoing, so she puts one at ease. I was the only patient during my late afternoon visit.

I arrived early for my 10:15 appointment. At around 11:00 another lady who was tired of waiting…read moreknocked on the door and was told that there was an entire family back there and it would be about another hour before they were finished, and then the technician would be taking her lunch break for an hour. Excuse me Madame, are you hungry? Because we are out here fasting for you to take our blood at our appointed times! If she had come to the door early on and explained the situation I would have tried to reschedule, instead she had no regard for the several other patients who were waiting. My insurance company requires that I use Labcorp, but I will drive to Austin instead and try my luck there.

Drive up Check In from car with parking space number to be brought in for bloodwork. Courteous…read moreefficient caring staff.

After phoning and emailing lab corp at least 3 times and getting no answers as to whether my…read morephysician request for tests was received by this office, I was contacted 3 days afterwards by a woman purporting to be a supervisor who said the request had been received ok. So I went there after fasting 12 hours and waited for 30 minutes. During my wait I had to pee and was told to enter the inner door and go to lavatory. I did so but was bothered by the fact that the sink and all washing facilities were taped off and out of order. Since my privates were probably the cleanest items in that place, washing myself was not a concern. But I wondered how the phlebotomists and others in that office washed their hands etc. Concluded they did not, which bothered me. When my name was called by the genius at the desk, I was told that they could do nothing because they did not have my doctor's phone number. I asked why this had not been told to me over the phone or when I came in. but that was too much to ask. I did not know my doctor's phone number. I asked how much longer it would take for them to get it and was told another 15 minutes. Based on experience I concluded this actually meant at least 30 more minutes so I left and had the doctor fax the order to CPL up the street. CPL is not much more efficient or polite but at least the toilets and sinks work and the facilities are clean.

The phlebotomists here are VERY professional and take Thor work seriously! They are always very…read moregentle when they stick and even have food if you need it. They also abide by the two stick rule... I was a bit dehydrated and they went and got another phlebotomist. It's always nice to know you have caring people dealing with you!

Unos familiares visitaron esta clínica hace unos meses y se sintieron que la recepcionista los…read morepresionó a tomar medicamentos que la doctora no ordenó. La recepcionista les dijo que tenían que hacerse una inyección que no querían. Les dijo no varias veces, y la recepcionista insistió aunque la doctora no se les había mencionado nada acerca de este medicamento. Mis familiares pagaron alrededor de $450 por su visita (para una persona). ------ A family member visited this clinic several months ago and felt a lot of pressure in getting things they didn't want. They were told to get a shot they didn't want. They refused several times, but continued being asked by the receptionist. The doctor never seemed to mention it. They were charged around $450 for a check-up. Overall, my family member felt that this establishment was too expensive, and as another reviewer stated, a bit "money hungry."

Worst visit I ever had, I was expecting very professional care but instead I felt that they were…read moremoney hungry. My wife went because she had an eye infection (conjunctivitis) the nurse practician or Pa, wanted to run so many test on my wife to find out what she had. After she told us the price of the test $450, we decided and told the Nurse practician that we were going to wait to see my wife's physician the next day since we have medical insurance. I felt that she was not happy about our decision and kept telling us that even with insurance we have to pay. I do understand is expensive going to Dr. However I don't like when people try to take advantage of you.

The appointment went smooth. The communication was excellent as for the online pre-check in…read more I had two tests here and the techs were very professional and friendly. As soon as the tests were completed, the techs sent the results to the doctor. The are snacks available, as some tests may require fasting.

Fantastic service! From check-in to imaging, everyone was super friendly. The tech was running a…read moretad late (which I didn't mind), but she told me to rest assure she would have me out in time, which she did! I love people that respect your time. She was also very funny and had me laughing a lot, all while being professional. She was very open to explaining to me what was on the screen and pointing things out. It was awesome. I highly reccommend this location to anyone needing imaging. Very friendly, clean and an easy access location.

Good: All of the hands on staff (reception and testing staff) are very friendly and helpful. I feel…read morelike I am in good hands. Bad: Behind the scene operations are not so pleasant or efficient. It has been two weeks since my tests and they still have not been read. This morning when I called again to check I was told they have a shortage of radiologists. My neurosurgeon can't help without seeing the problem.

The worst front desk customer service…read more This was after I had already gone to the Kyle location for walk-in X-rays and was told their tech was out. That part I completely understand--life happens. What I didn't appreciate was being told that I should have called ahead to check whether they were doing walk-ins. Doesn't that defeat the purpose of offering walk-in X-rays, especially when the website says they are available? I called this location before making the additional drive and confirmed they were accepting walk-ins. When I arrived, the front desk person simply nodded at me. It wasn't clear whether she was acknowledging me or telling me to come forward, so I asked if she wanted me to move forward. She just nodded again. There was no greeting, no verbal direction, and no attempt to make the interaction welcoming or even clear. Her demeanor gave me the distinct impression that she simply did not care about the person standing in front of her. Customer service matters everywhere, but it especially matters in healthcare. Patients may already be anxious about why they need imaging in the first place. Basic courtesy and clear communication should not be too much to expect. I would not return to this location. Update: I do want to add that once I was taken back for my X-rays, the imaging experience was wonderful. Daisy, who performed my imaging was kind, professional, and made that portion of the visit a very positive experience. Unfortunately, that does not change my assessment of the front-desk customer service, which was extremely poor and is the reason I would not return to this location.

I wanted to leave an updated review because this practice is now under Dr. Maria Salinas, and my…read moreexperience with her was completely different from what I experienced before. I had been a patient under Dr. Alissa for about six years, and I was very disappointed with the care I received during that time. I rarely, if ever, actually saw the doctor. Almost every appointment was handled by a different PA, which meant I constantly had to re-explain my full medical history, diagnosis history, symptoms, and concerns. As someone diagnosed with lupus, rheumatoid arthritis, Raynaud's syndrome, and other related issues, that was extremely frustrating and exhausting. Many of my lupus-related concerns were also often referred out to other doctors instead of being fully addressed. When Dr. Maria Salinas took over the practice, I came in for an appointment because I was dealing with inflammation, pain, and lupus-related symptoms. I honestly planned on finding another rheumatologist, but after this visit, I completely changed my mind. I was actually seen by Dr. Salinas herself, and I was so grateful. She already had my history, took the time to discuss my conditions with me, listened to my concerns, and made me feel heard. One of the biggest things that stood out was that she took my past experience with methotrexate seriously. I had bad side effects from that medication when I was younger, and instead of dismissing that, she discussed another option with me, Leflunomide. Today is day five on the new medication, and this morning I noticed a real difference. Before starting it, it would usually take me at least two hours every morning just to get moving because of the stiffness and pain. Some mornings I could barely stand up straight, and the swelling, pain, and weakness in my hands made it hard to even hold my coffee cup. This morning, I woke up without that same stiffness and was able to hold my cup with no problem. Dr. Salinas was kind, patient, knowledgeable, and understanding. She also allowed me to openly discuss my concerns about how the practice was run before. She explained that she has plans to improve the practice, including hiring another rheumatologist and one PA to help with patients. Most importantly, she said patients will consistently see the same provider, whether that is Dr. Salinas, the new rheumatologist, or the PA. That alone means so much because one of the hardest parts of the previous practice was seeing a different PA almost every time. I believe many of the older negative reviews reflect how the practice was managed under Dr. Alissa, but now that Dr. Salinas has taken over, I truly feel hopeful about my care here. She made me feel seen, heard, and taken seriously, and I am absolutely staying with this rheumatologist. I am very thankful for Dr. Salinas and look forward to continuing my care with her.

I was pleased with Dr. Allisa and even though I did not see him at all his PAs were fabulous. I am…read morenot at all please with the new system they have now. No one answers the phone since it is not there it is an answering service. I did not like the PA I saw at my last visit. She should have read my chart before my appointment, so I did not have to explain to her all my issues I have had. I literally had to go to the office just to talk to someone and complain about it. I do not take being rushed or seem to not be important on my issues. I am trying to find another doctor near me, but I have looked at their reviews and are not much better. I can't even believe they charge to do FMLA paperwork to. 125.00 for no rush, 175.00 if you need it ASAP. What a scam.

Fast, and everyone was professional. This is where I even recommend to my family and friends, or…read moreof course to anyone that sees this post!

Just waited for half an hour before they told me the X-ray machine was down and sent me across the…read morestreet to the hospital?!? Not to mention it was a long time before anyone at the front desk even helped us/checked us in, anything- what a bizarre experience.