Good: All of the hands on staff (reception and testing staff) are very friendly and helpful. I feel…read morelike I am in good hands. Bad: Behind the scene operations are not so pleasant or efficient. It has been two weeks since my tests and they still have not been read. This morning when I called again to check I was told they have a shortage of radiologists. My neurosurgeon can't help without seeing the problem.

The worst front desk customer service…read more This was after I had already gone to the Kyle location for walk-in X-rays and was told their tech was out. That part I completely understand--life happens. What I didn't appreciate was being told that I should have called ahead to check whether they were doing walk-ins. Doesn't that defeat the purpose of offering walk-in X-rays, especially when the website says they are available? I called this location before making the additional drive and confirmed they were accepting walk-ins. When I arrived, the front desk person simply nodded at me. It wasn't clear whether she was acknowledging me or telling me to come forward, so I asked if she wanted me to move forward. She just nodded again. There was no greeting, no verbal direction, and no attempt to make the interaction welcoming or even clear. Her demeanor gave me the distinct impression that she simply did not care about the person standing in front of her. Customer service matters everywhere, but it especially matters in healthcare. Patients may already be anxious about why they need imaging in the first place. Basic courtesy and clear communication should not be too much to expect. I would not return to this location. Update: I do want to add that once I was taken back for my X-rays, the imaging experience was wonderful. Daisy, who performed my imaging was kind, professional, and made that portion of the visit a very positive experience. Unfortunately, that does not change my assessment of the front-desk customer service, which was extremely poor and is the reason I would not return to this location.

Fast, and everyone was professional. This is where I even recommend to my family and friends, or…read moreof course to anyone that sees this post!

Just waited for half an hour before they told me the X-ray machine was down and sent me across the…read morestreet to the hospital?!? Not to mention it was a long time before anyone at the front desk even helped us/checked us in, anything- what a bizarre experience.

I wanted to leave an updated review because this practice is now under Dr. Maria Salinas, and my…read moreexperience with her was completely different from what I experienced before. I had been a patient under Dr. Alissa for about six years, and I was very disappointed with the care I received during that time. I rarely, if ever, actually saw the doctor. Almost every appointment was handled by a different PA, which meant I constantly had to re-explain my full medical history, diagnosis history, symptoms, and concerns. As someone diagnosed with lupus, rheumatoid arthritis, Raynaud's syndrome, and other related issues, that was extremely frustrating and exhausting. Many of my lupus-related concerns were also often referred out to other doctors instead of being fully addressed. When Dr. Maria Salinas took over the practice, I came in for an appointment because I was dealing with inflammation, pain, and lupus-related symptoms. I honestly planned on finding another rheumatologist, but after this visit, I completely changed my mind. I was actually seen by Dr. Salinas herself, and I was so grateful. She already had my history, took the time to discuss my conditions with me, listened to my concerns, and made me feel heard. One of the biggest things that stood out was that she took my past experience with methotrexate seriously. I had bad side effects from that medication when I was younger, and instead of dismissing that, she discussed another option with me, Leflunomide. Today is day five on the new medication, and this morning I noticed a real difference. Before starting it, it would usually take me at least two hours every morning just to get moving because of the stiffness and pain. Some mornings I could barely stand up straight, and the swelling, pain, and weakness in my hands made it hard to even hold my coffee cup. This morning, I woke up without that same stiffness and was able to hold my cup with no problem. Dr. Salinas was kind, patient, knowledgeable, and understanding. She also allowed me to openly discuss my concerns about how the practice was run before. She explained that she has plans to improve the practice, including hiring another rheumatologist and one PA to help with patients. Most importantly, she said patients will consistently see the same provider, whether that is Dr. Salinas, the new rheumatologist, or the PA. That alone means so much because one of the hardest parts of the previous practice was seeing a different PA almost every time. I believe many of the older negative reviews reflect how the practice was managed under Dr. Alissa, but now that Dr. Salinas has taken over, I truly feel hopeful about my care here. She made me feel seen, heard, and taken seriously, and I am absolutely staying with this rheumatologist. I am very thankful for Dr. Salinas and look forward to continuing my care with her.

I was pleased with Dr. Allisa and even though I did not see him at all his PAs were fabulous. I am…read morenot at all please with the new system they have now. No one answers the phone since it is not there it is an answering service. I did not like the PA I saw at my last visit. She should have read my chart before my appointment, so I did not have to explain to her all my issues I have had. I literally had to go to the office just to talk to someone and complain about it. I do not take being rushed or seem to not be important on my issues. I am trying to find another doctor near me, but I have looked at their reviews and are not much better. I can't even believe they charge to do FMLA paperwork to. 125.00 for no rush, 175.00 if you need it ASAP. What a scam.

The Primier ER group was a Godsend to me when I was new in town and the Seton Medical group which I…read morehad just joined could not find a single doctor to fit me in when I was horribly ill. I thought I had a flu, and was relieved that Premier ER would see me for something like that (I thought the ER would be for broken leg or heart attacks, not a darned flu!!) I got attention right away, no wait. Turned out, I had an allergy symptoms that look a lot like the flu. The doctor was able to recognize it, tested for flu just to be sure, and gave me meds on the spot with a followup prescription. I felt amazingly better in about an hour. My Blue Cross insurance PPO covered the cost. I am very happy to have found this place in my new hometown.

We arrived around 8:05 and left one hour later. Seen quickly, tested for COVID, Flu and STREP and…read morewas given instructions on how to care for myself after they came back negative. They administrated medication I needed on the spot and were quick and simple! It helps that they are in my network so overall very stress relieving to have this near. Thank you!

I have been a patient of this clinic for over 10 yrs. I have chronic kidney disease and it went…read morefrom stage 2 to stage 3b and I was not told this had happen. When I found out I ask why had I not been told? No response. I ask what I could do to make it better and was told, "nothing." I ask for a referral to a kidney doctor and was told, "no." They have never talked to me about my CKD, never told me what to expect in the way of symptoms and never explained the different stages. I HATE changing doctors but I will never go back to this clinic. I need a doctor that is going to make my health a priority and work with me to help make it better, keeping me informed every step of the way and is not afraid to refer me when I ask. This clinic is not that!

I don't give reviews for Companies or people for doing what I pay them to do…read more I think when a Company or person goes beyond the expected, this is what should be duly noted. I'm 85 years old and I have only been contacted by a Doctors office to learn how I was doing. I don't mean by some electronic survey but by an individual. It should be noted this wasn't a follow-up of a visit which the details of how they determined I was ill is of little importance. What is noted is I was called on a Friday before a three day holiday weekend to insure I would be good as the office would be closed. Hearing my cough the young woman (I think her name was Tisa) insisted that I should be seen. She insisted on somehow working me in before the day was out. Fortunately she worked me into their busy schedules that afternoon. I am so impressed with WellMed and their dedication to my well being for going well beyond the basics.

when I came here in February, I was told that they take my insurance. Never once did they mention…read moreself pay. They even took my insurance card and I paid $20 for the co-pay. I came back in april and the lady at the front desk told me that they ended up charging me for self-pay in February when that was never once said to me. So they lied about taking my insurance and never said a word until I was told by the lady at the front desk today.

Short story: Incompetent and unqualified staff, much better service elsewhere…read more Long Story: I came in with severe strep, they charged me even though I had insurance (they didnt even prescribe me treatment) I told the doctor how I was feeling, he brushed it off immediately and said theres nothing I can do, he recommended Tylenol...after I told him I was already taking it. I left feeling disappointed and robbed not just of money but precious time. For anyone who needs REAL HIGH QUALITY people that care about you and WILL help you, I recommend "Premier ER & Urgent Care" here in San Marcos, I went to them for a second opinion, they immediately knew I had strep, prescribed me 2 medications, and didnt charge me. Do not come to "Quality Urgent Care" because it is LACKING in quality and will waste your time and money. Incompetent Greedy Staff.

Dr was great, but the staff act like zombies ...annoyed that a patient showed up...the receptionist…read moreFran made her annoyance obvious when she was going to have to enter patient info herself when cyber codes were not working on patients' cell phones. When did typing a one page form become tedious work? Sarcastic... dismissive... unprofessional.

I have come to this location many times because of location convenience. I cant believe the long…read morewait time, when I am the only one here., this will be the last time. I did not appreciate, the nurses aide Val gossiping and laughing about me right outside the door. Very unprofessional. And second I have never been denied swabbing my nose for testing of flu and covid. This person said no and walk out the door. I came very close to walking out. I was seen by nurse practitioner no doctor today. wait time longer than normal when nobody here. I am still here and continued to hear her nasty laugh. I really hope management looks into this. I feel very uncomfortable With visit.

Dr. Carroll is the best. Listens carefully and fully explains everything. His staff is welcoming…read moreand efficient. Highly recommended.

I have been seeing Dr. Carroll for the past few years. I have long-term issues with my upper and…read morelower back due to a car accident and neuropathy in both feet. I find Dr. Carroll a super knowledgeable physician and excellent at explaining what is wrong and how to fix it. They were great during the pandemic in having virtual appointments. I also love the text line. It is super easy to text questions and schedule appointments. I have always found the office staff to be friendly and helpful. Any time I've had a billing question they are able to quickly answer them. When my insurance company needed documentation to approve additional visits they were gracious and quick to fax them to my primary care physician physician. I very highly recommend Dr. Carroll. I have no negative experience at all. Great place.

We had the most beautiful experience finding out the gender of our baby. From the moment we walked…read morein, we felt so comfortable and cared for. Our ultrasound tech, Tammy, was absolutely amazing--so kind, patient, and knowledgeable. She made the entire experience feel special and memorable, and you could truly feel how much she loves what she does. This is a moment we will cherish forever. Thank you Tammy!!

I met tammy for the first time last friday & she was just absolutely amazing. She was so sweet &…read morevery informative/gentle of your feelings. (some of us mamas we are very emotional through this time aka me Lol.) She spoke very well & you can tell she's loves what she does. I will definitely be going back!