Good: All of the hands on staff (reception and testing staff) are very friendly and helpful. I feel…read morelike I am in good hands. Bad: Behind the scene operations are not so pleasant or efficient. It has been two weeks since my tests and they still have not been read. This morning when I called again to check I was told they have a shortage of radiologists. My neurosurgeon can't help without seeing the problem.

I come here because, well I prefer ARA to the imaging places in San Antonio and this is the closest…read moreone to SA. Easy scheduling, compassionate and caring staff, and clean facilities. I appreciate the nice ambient lighting and calming vibe in the mammography area. But, boy, do they get busy. The location and parking lot can also be a challenge so drive slowly and carefully and arrive early!

Fast, and everyone was professional. This is where I even recommend to my family and friends, or…read moreof course to anyone that sees this post!

Just waited for half an hour before they told me the X-ray machine was down and sent me across the…read morestreet to the hospital?!? Not to mention it was a long time before anyone at the front desk even helped us/checked us in, anything- what a bizarre experience.

I wanted to leave an updated review because this practice is now under Dr. Maria Salinas, and my…read moreexperience with her was completely different from what I experienced before. I had been a patient under Dr. Alissa for about six years, and I was very disappointed with the care I received during that time. I rarely, if ever, actually saw the doctor. Almost every appointment was handled by a different PA, which meant I constantly had to re-explain my full medical history, diagnosis history, symptoms, and concerns. As someone diagnosed with lupus, rheumatoid arthritis, Raynaud's syndrome, and other related issues, that was extremely frustrating and exhausting. Many of my lupus-related concerns were also often referred out to other doctors instead of being fully addressed. When Dr. Maria Salinas took over the practice, I came in for an appointment because I was dealing with inflammation, pain, and lupus-related symptoms. I honestly planned on finding another rheumatologist, but after this visit, I completely changed my mind. I was actually seen by Dr. Salinas herself, and I was so grateful. She already had my history, took the time to discuss my conditions with me, listened to my concerns, and made me feel heard. One of the biggest things that stood out was that she took my past experience with methotrexate seriously. I had bad side effects from that medication when I was younger, and instead of dismissing that, she discussed another option with me, Leflunomide. Today is day five on the new medication, and this morning I noticed a real difference. Before starting it, it would usually take me at least two hours every morning just to get moving because of the stiffness and pain. Some mornings I could barely stand up straight, and the swelling, pain, and weakness in my hands made it hard to even hold my coffee cup. This morning, I woke up without that same stiffness and was able to hold my cup with no problem. Dr. Salinas was kind, patient, knowledgeable, and understanding. She also allowed me to openly discuss my concerns about how the practice was run before. She explained that she has plans to improve the practice, including hiring another rheumatologist and one PA to help with patients. Most importantly, she said patients will consistently see the same provider, whether that is Dr. Salinas, the new rheumatologist, or the PA. That alone means so much because one of the hardest parts of the previous practice was seeing a different PA almost every time. I believe many of the older negative reviews reflect how the practice was managed under Dr. Alissa, but now that Dr. Salinas has taken over, I truly feel hopeful about my care here. She made me feel seen, heard, and taken seriously, and I am absolutely staying with this rheumatologist. I am very thankful for Dr. Salinas and look forward to continuing my care with her.

My doctor sent all required forms twice to Rheumatology for a referral. On a previous call they…read moreclaimed they never received the information. I made sure my doctor had the correct fax number. I never received a call to schedule. I am attempting to call them today and have been on hold for 27 minutes with no answer. I was looking to determine if the information is correct online. I am calling on the posted phone number.

It was fine. Went in for a sinus infection and was seen pretty quickly. Ok on price. Kind staff…read more The doctor said ew when I described my mucus quality though.

We arrived around 8:05 and left one hour later. Seen quickly, tested for COVID, Flu and STREP and…read morewas given instructions on how to care for myself after they came back negative. They administrated medication I needed on the spot and were quick and simple! It helps that they are in my network so overall very stress relieving to have this near. Thank you!

I don't give reviews for Companies or people for doing what I pay them to do…read more I think when a Company or person goes beyond the expected, this is what should be duly noted. I'm 85 years old and I have only been contacted by a Doctors office to learn how I was doing. I don't mean by some electronic survey but by an individual. It should be noted this wasn't a follow-up of a visit which the details of how they determined I was ill is of little importance. What is noted is I was called on a Friday before a three day holiday weekend to insure I would be good as the office would be closed. Hearing my cough the young woman (I think her name was Tisa) insisted that I should be seen. She insisted on somehow working me in before the day was out. Fortunately she worked me into their busy schedules that afternoon. I am so impressed with WellMed and their dedication to my well being for going well beyond the basics.

when I came here in February, I was told that they take my insurance. Never once did they mention…read moreself pay. They even took my insurance card and I paid $20 for the co-pay. I came back in april and the lady at the front desk told me that they ended up charging me for self-pay in February when that was never once said to me. So they lied about taking my insurance and never said a word until I was told by the lady at the front desk today.

Short story: Incompetent and unqualified staff, much better service elsewhere…read more Long Story: I came in with severe strep, they charged me even though I had insurance (they didnt even prescribe me treatment) I told the doctor how I was feeling, he brushed it off immediately and said theres nothing I can do, he recommended Tylenol...after I told him I was already taking it. I left feeling disappointed and robbed not just of money but precious time. For anyone who needs REAL HIGH QUALITY people that care about you and WILL help you, I recommend "Premier ER & Urgent Care" here in San Marcos, I went to them for a second opinion, they immediately knew I had strep, prescribed me 2 medications, and didnt charge me. Do not come to "Quality Urgent Care" because it is LACKING in quality and will waste your time and money. Incompetent Greedy Staff.

Dr was great, but the staff act like zombies ...annoyed that a patient showed up...the receptionist…read moreFran made her annoyance obvious when she was going to have to enter patient info herself when cyber codes were not working on patients' cell phones. When did typing a one page form become tedious work? Sarcastic... dismissive... unprofessional.

I have come to this location many times because of location convenience. I cant believe the long…read morewait time, when I am the only one here., this will be the last time. I did not appreciate, the nurses aide Val gossiping and laughing about me right outside the door. Very unprofessional. And second I have never been denied swabbing my nose for testing of flu and covid. This person said no and walk out the door. I came very close to walking out. I was seen by nurse practitioner no doctor today. wait time longer than normal when nobody here. I am still here and continued to hear her nasty laugh. I really hope management looks into this. I feel very uncomfortable With visit.

Dr. Carroll is the best. Listens carefully and fully explains everything. His staff is welcoming…read moreand efficient. Highly recommended.

I have been seeing Dr. Carroll for the past few years. I have long-term issues with my upper and…read morelower back due to a car accident and neuropathy in both feet. I find Dr. Carroll a super knowledgeable physician and excellent at explaining what is wrong and how to fix it. They were great during the pandemic in having virtual appointments. I also love the text line. It is super easy to text questions and schedule appointments. I have always found the office staff to be friendly and helpful. Any time I've had a billing question they are able to quickly answer them. When my insurance company needed documentation to approve additional visits they were gracious and quick to fax them to my primary care physician physician. I very highly recommend Dr. Carroll. I have no negative experience at all. Great place.

We had the most beautiful experience finding out the gender of our baby. From the moment we walked…read morein, we felt so comfortable and cared for. Our ultrasound tech, Tammy, was absolutely amazing--so kind, patient, and knowledgeable. She made the entire experience feel special and memorable, and you could truly feel how much she loves what she does. This is a moment we will cherish forever. Thank you Tammy!!

I met tammy for the first time last friday & she was just absolutely amazing. She was so sweet &…read morevery informative/gentle of your feelings. (some of us mamas we are very emotional through this time aka me Lol.) She spoke very well & you can tell she's loves what she does. I will definitely be going back!