Friendly folks Open 'round the clock to members…read moreGreat group of equipment . . Joined immediately after one visit.

Nice clean gym. But avoid weekend nights, full of minors…read moreusing one membership card to get in. It's super annoying to have a bunch of kids just wandering around taking up multiple machines especially when they have no clue what they are doing. Other than that I've only had good experiences here in the last 6 months.

Zero stars should be an option. Unable to cancel membership despite multiple attempts. No employee…read moreat facility or by phone available. Was charged for multiple months after cancellation request and finally disputed the charge with my credit card only to be sent a collections notice. Terrible business practices. Absolutely do not recommend.

The new owner and the new employees that they've hired are amazing! Unfortunately, I had to cancel…read moreas I have moved out of state to North Carolina and there is no Zoo Gym here. However, the cancellation process was very seamless and the new staff is much more accessible and responsive now - including being regularly available during the work day. If you live in North Texas, this is a great gym and I have high hopes for the new ownership and staff at the Anna, TX location! The 24 hour access, affordability, and equipment can't be beat!

IPT delivers personalized, well-structured training plans that align with specific fitness goals…read more Ray's knowledge of proper form and Reagan's nutrition guidance has led to noticeable improvements in strength, stamina, and overall health within just 6 weeks. Ideal for anyone seeking efficient, evidence-based training. I use the Plano location. 4621 West Park Blvd #105 Plano, TX 75093

The business owner Ray was very rude and unprofessional. He called me so we can sign up but I had…read moresome questions about training style, experience, and if there was a single session offer to see the training style since it starts at 3month commitment. I was met with defensiveness stating I am asking many questions and customers usually don't ask that many. Then started debating with me saying do I question my doctor? After this interaction, I was shocked. I told him I will no longer be moving forward, he then disconnected the call. As the business owner this is how he conducted himself. The facility itself may be fine, but in my experience, I felt argued with and not respected as a potential client because I asked questions. Glad I found out the culture here before signing up.

Basically the best atmosphere you're ever going to find in a CrossFit gym!! The coaching staff is…read moreexcellent and the members will make you feel right at home!!!!

EXTREMELY UNETHICAL BUSINESS PRACTICES!…read more I joined the gym in early 2024 and cancelled my membership in June of 2024. Apparently due to some sort of miscommunication, something went awry with my cancellation and it was either not received, not processed, or both. A YEAR AND A HALF AFTER THE FACT - in October 2025, I receive communication from a debt collector saying that I owe almost $1300 in back charges. This gym NEVER, NOT ONCE sent me any communication informing me that there was an issue with my account. I was not provided any notice whatsoever that there was a problem - no bill, no phone call, no text, no mail. Instead they just kept accruing charges FOR A YEAR AND A HALF without my knowledge and hit me with a $1300 collections bill. I was never given an opportunity to correct this beforehand, before it got out of hand. This is NOT the way a reputable business conducts themselves.

I'm really torn on this review. I enjoyed the convenience of the gym and it was rarely crowded…read more Quality and maintenance of equipment is just ok. Lots of taping over cushion cracks instead of replacing etc. And fitness equipment is definitely aging. My biggest frustration and cause for me to cancel my membership was over the most ridiculous business practice. I set up my payments with auto pay from a credit card. About a year into my membership the credit card expired and I forgot to update my card. ONE DAY after the due date I get a harassing collection call. A simple text message or email asking me to update my card would do just fine. Then I see a $25 "processing fee" on my credit card after I updated it. AC (the owner) replied that he's not charging me, but it's the billing company he outsources to and they charge when an account goes to collections. Sorry bud, but you picked them and they represent your name and reputation. Needing to update a credit card within a few days of due date isn't something that should "go to collections" in the first place. The fact they're willing to let a member leave over something so trivial and typical is beyond me. Recurring revenue on monthly auto pay is the life-blood of many businesses. There are plenty of payment solutions in the market that would make life easier on your customers.

NexGen Allen is unlike any gym I've ever been to. The facility and environment are fantastic, and…read morethey keep it cold, which is something we Texans can really appreciate! My trainer, Jessie, has been truly transformative for me. By consistently working out 3x a week, I've lost 40 lbs. since March. Despite my history of knee surgeries and spinal issues, Jessie's extensive knowledge and expertise ensure my safety and proper technique, preventing any setbacks. The private training rooms at NexGen alleviate my social anxiety, making my workouts stress-free. The privacy alone justifies the cost. Jessie's support helps counter my self-doubt, with his fist-bumps and encouraging words after each session reminding me of my progress, both physically and mentally. All of the staff at this location--Jessie, Noah, Cameo, and Bryson--are the nicest and most encouraging people you will ever meet! You will never feel intimidated here. They tailor the workouts to your needs and limitations. I can't recommend them enough!

The setup is great, the trainers are friendly and professional and will customize the training to…read moreyour needs. I've been going for about 6 weeks and already feel stronger and more fit. Amanda and Sara are both great trainers.

I had a nice experience at this gym! I'm exploring boxing gyms in the area and this one got me…read morepretty sore the next day! You get split into two groups if the group is larger- team 1 on the bags, team 2 on the side turf. Jerome was the instructor (and the owner here), and is very patient with new people and just correcting form in general. People tend to lose their form when they get tired (myself def included), and he was there mainly at the bags helping my friends and I out and making sure we weren't approaching it in a poor fashion. I believe most of the people here are regulars, so its got a pretty "familial" feel. My one note is about the cleanliness- the gloves stink! I'd bring my own and get past that though. You can get a better deal if you buy packages at the Jym directly instead of online, so call ahead!

This is the best workout I've ever had in my life, hands down! I found out about this place from my…read moremom because she had purchased a Groupon online. I decided to check it out because I was looking for a more intense workout, on top of the swim classes already take. I signed up for a one-day free class, and I was absolutely hooked! This is a full body workout and you will get a really, REALLY, good sweat. If you decide to continue beyond the one day free trial, there is a 30 day intro option which is about $39. If you decide to do it continuously it's about $60 a month. Yes, you heard me right! You get a quality work out AND it's affordable. I've tried doing title boxing and I love kickboxing, but their prices are insanely high for the average spender. Once you're signed up classes are unlimited, and you can pretty much come anytime during the week when they're open. Jerome is the instructor/owner and he's really good about helping you get going. DON'T feel intimidated. There are people of all levels in the classes, the most important thing is to keep moving and to keep hitting the bag. If you can't do a certain exercise you can always alternate it for something else. I like it because it's not all boxing, but other exercises incorporated into it as well. I definitely recommend you give this a try. If you don't feel the class is for you, then don't worry. There will be no one trying to harass you into buying something you don't want. I plan to continue on a monthly basis. :)