I have been a Planet Fitness Cary client since 2018. I took a brief hiatus during COVID but…read morereturned once the facility reopened. I think that we have had a very good relationship. There was a time when folks at the front desk knew my name, and we exchanged pleasant salutations during check-in and check-out. Two weeks ago, I fell on the ice and broke my knee. I am having surgery next week and will not be able to work out until mid-July. I decided to pause my Blackcard Membership until July of this year. Well, that is when my road to perdition started. First, I tried to accomplish this task online. It is 2026, and most businesses allow clients to transact business online. Not Planet Fitness. The chaotic web client insisted that I call a toll-free number to accomplish this task. Ok, I contacted an individual in their offshore call center. Now, Mephistopheles was not his name, but I knew what he was up to just the same. After asking me why I wanted to modify my membership and other non-sequitur questions, he told me that he could not fulfill my request. He stated that he was not authorized for such transactions. I would have to call another toll-free number and talk to someone else who "could also not help me." Well, that made our ten minutes on the phone most worthwhile. After calling the second toll-free number and connecting with a domestic call center, the outcome was eerily similar. After discussing the issue for about 5 minutes, I was told that I would have to go to the facility, broken knee and all, and modify my membership there. So, I got a ride, broken knee and all, to the facility over the 5 kilometers. At this point in the never-ending story, my personal Dante's Inferno, my goal was to cancel the membership. So I did. The personnel at the front desk were extremely rude and showed no concern when a patron walked in with crutches and an extensive knee stabilizing unit. No "how are you today, sorry to see your misfortune," or even a hello. Just "matter of fact" if you want to cancel, cancel. OK!! My goal at the beginning of Gulliver's Travels was to suspend the membership until my knee allowed me to return. Now, my relationship with this business is over. When my recovery allows me to return to a gym, it will be to Life Time Fitness or some other quality establishment that knows how to treat clients. If I could give the Cary Planet Fitness a rating lower than one star, I would. Be very cautious of the facility! Any business that makes it this difficult to modify or cancel a membership cannot be on the up and up! Some people look at the price and ignore the value-added proposition. Sure, the price may look great, but the customer service and crowded conditions challenge the value proposition. Look before you leap, the Judgement Free zone is also a "customer-service" free zone! Planet Fitness, I hardly knew you! Bye! C. Harold McManus, Ph.D., CEO & Principal Divergent Thinker PROBE Consulting Company L.L.C. https://probeconsulting.com/

About 6th time visiting here with multiple empty paper towel dispensers while the employee at the…read morefront desk is doing nothing. Hope management will help improve availability of paper towels. Men's bathroom also needs more cleaning. Often, the only 2 toilets are dirty.

What am amazing hardcore gym that just opened in Apex, NC! A bodybuilding and powerlifting gym for…read morenewbies and pros alike. Check it out! 5 stars all the way.

This Gym is an absolute GEM in the Triangle. i go here early morning on weekends, and i love their…read moreart, equipment, whole room dedicated to legs etc, and clean bathrooms, this is my favorite spot on weekends to be. you're missing out if you haven't been.

This gym is the BOMB! I love doing small group sessions where the trainers are always watching and…read morecorrectly form if necessary. Such a warm and family type atmosphere. I came from a very large gym where group classes were huge and there was little to no personal interaction/correction.....this is so much better. Worth every penny!

While this gym just recently opened, it's very obvious the trainers care and want you to succeed…read more Classes are actually a small group (no more than 4) and are tailored to where you are in your fitness journey. Personal training and solo workouts are also options. Monthly check-ins are recommended each month to re-evaluate your fitness needs and accomplishments. I look forward to working with everyone here to meet my fitness goals.

wish there was a 10 star review, bc this place is absolutely stacked. the spacing, air quality, the…read moreArt, and of course the equipment are amazing. the staff is friendly and very helpful and just to add, they have a huge monitor that doesnt play any negative news channels. they only play sports or fitness related content. thank your opening this gym.

While I still have much to explore, this review is going to based off of my first impressions…read more Walking in, the facilities are modern, clean, and expansive. So far I've really only been to the locker room and the main lifting area (I'm assuming) on the ground level. The front desk staff has been friendly, and there is a store I want to explore on the right as you walk in (heard good things). It's clear both inside and from the outside that there is much more to the building but that will be for as time progresses. Very much a "lifters" gym due to the vibes, the color palette is fairly dark and muted, primarily consisting of various shades of gray and black with an occasional red accent. On the wall there is a large mural of two bodybuilders, next to a 16 tv array display showcasing the game, or Ronnie Coleman lifting videos. On the floor there is a plethora of equipment, truly anything any lifted would need or even really want. The space is large, and with that packed with equipment while maintaining healthy spacing between pieces, which is very much appreciated. When it gets busy there may be a tad wait for some pieces but that is anywhere, and very reasonable. Staple workout pieces have multiples such racks and benches, and so for those it's fairly unlikely you will have to really wait. The equipment is modern, clean, and seems to be well maintained. The one qualm I have, which very well may be just due to me going later in the day, is the inconsistency of the weights. There are plenty of weights available, but they vary in size/brand/type a lot. Most seem to be iron, but the brands vary so even if the same weight, the sizes vary slightly. Now I don't necessarily mind loading up a bar "asymmetrically", but at the same time it would be kinda nice if I could have matching plates. I understand this is a small and insignificant thing, just one I noticed, and something that could also be very much due to gym goers moving stuff around. If you're going to the gym primarily to lift, I'd likely recommend this gym.

run!!!!!! do not waste your money! nothing but a headache! i have been trying to cancel my account…read morefor over 2 months and they refuse to cancel my account or issue a credit. this is after filling out all appropriate forms and calling & emailing paramount acceptance and going in person to the actual location. i am not sure why they think they can run a company that does this to people. save your money and go to a place that is run better and respects it's customers. if i could give them 0 stars i would !

like the new equipment! great community. people and staff great. tons of younger people /…read morecollege students. early morning there's a pretty consistent group (that's when I go) and it's not too crowded early morning. new treadmills. couple different types. it's small but I like that.

Highly recommend this location! Ryan was amazing-super…read moremotivating and knowledgeable. Kayla was very organized and helpful.

Eh. Pre-Pandemic I gave OTF all my money and loved it! I went to A TON of OTFs regionally and this…read morelocation left much to be desired. The gym is tightttttt so a maxed out 6:15am class gives you little wiggle room. Multiple times we had to modify movement to not whack each other in the head. The workouts and the coaching are good but doesn't compare to some of the other triangle gyms. Front staff is friendly and upbeat. Biggest disappointment is in the manager. I called several times like 5x in one week to discuss a miscommunication and she never called me back. I haven't written off OTF but I don't think I'll return to MacGregor based on the manager refusing to call me back and offer a solution to her staffs miscommunication.

Gym for the baby boomers who are KICKIN' IT! music level just right, people look at you with kind…read moreeyes and lots of encouragement. there's still some hard body ppl over 50! Swim pool is saline and perfect temp. Love lap swimming. Water group exercises very popular. Spending my $ here & staying/getting healthy so much better than visiting MD's, etc. Sunday meditation at 10 is free and you don't have to be a member to join in.