genuinely the worst customer service i've ever experienced and the only review i've ever made. after cancelling they continued to bill he for 70+ days after cancellation and made up excuses for it. i lost over 150$ from this and they "paid me back" somewhere around 30$. I cannot stress enough to not pick this gym and to go somewhere else so you don't get scammed like me. read more

They have the worst customer service. I found the gym to be dirty also. When looking to cancel my membership, I could not even locate any staff. Called, left messages, visited also. My membership happened through covid so it was on hold many times when gyms where shut down. In March 2022, I was told that I had to finish paying my 26 payments and that ended the end of June 2022. After many attempts to cancel, they still took my payments until the end of 2022 and luckily my cc had expired so they could not get any more payments. Then one day they started harassing me and sent me to collections. I could never get ahold of anyone to discuss this until one day I finally got to leave a hasty message on their answering machine and never heard from them until today, September 24, 2024 when a collection agency has sent me a threatening email. DO NOT SIGN UP AT ANYTIME FITNESS ANYWHERE. read more

The worst customer service I have ever experienced. When looking to cancel my membership I could not even locate any staff in the building during "staffed hours". Emails and phone calls made regarding cancelling my membership were unanswered for weeks, and I was forced to make several different trips to the gym in hopes to speak to someone. When finally able to speak to a member of the team, I was instructed to fill out a cancellation form and ensured my membership would be cancelled. Several months later, I started receiving phone calls and emails from a collection agency claiming I owe the gym hundreds of dollars for a membership which I had been told was cancelled. I then spoke to the manager Maria, who was extremely rude and unprofessional. She spoke to me in a very condescending tone, took zero accountability, and even told me that she does not have time to deal with "minor" issues like mine. She then went on to say I should not have been given the cancellation form in the first place and that this was the employees mistake. This lack of basic staff training is a clear reflection of poor management. I had been given a cancellation form and verbal confirmation my membership would be cancelled, so to then turn it around on the customer is completely unjust. Looking at the other reviews, I am frustrated however not surprised that other members are dealing with the same issues. There was not a single positive thing to say about the entire cancellation process. From not being able to locate staff, to being given false information and then having to deal with collections and an extremely rude and unprofessional manager, I am left extremely frustrated, disappointed, and exhausted. Please do your research before joining this gym, the extremely painful cancellation process is not worth it especially for the prices they charge for a membership. read more

Bad service, cancelled my membership and they've continued charging me. starting to think I'm going to have to block the payment through my bank read more

Disgusting business to deal with when you no longer want to be a member. Before signing up, do yourself a favour and read the reviews about cancelling... Horrible. Won't allow me in unless I show my PERSONAL medical history (which is none of her business) so I tried to cancel since THEY breached the contract. Maria tried to freeze my membership - I declined and wanted to cancel my membership. Instead of being professional about the situation, Maria automatically threatened to send me to collections (for $126 ). She spent ALL weekend arguing with me back and forth instead of writing off the $126 and leaving it on good terms. Why should I pay for the remainder of my membership when I can't even use the services being paid for & when my contract was breached ?!?! Anyways, I was the bigger person because my husband and I want to buy a home & I'm not going to let $126 ruin my credit.. and clearly she needs it more than I do... I go in and pay the $126 to get her off my back. THEN she still tried to take more money out of my account after a couple of days of me cancelling!! WHAT?! But joke was on her though because I had already put a stop payment on my account. Afterwards, she then took her time to send me a confirmation that my membership had been cancelled but had zero problem emailing me at night on a weekend to argue though. Instead of being professional, she would rather ruin her reputation & it will catch up to her eventually. I reported her to BBB and recommend everyone else who has had issues to do the same. PS. It is SOOO clear you make FAKE google and Facebook accounts and write fake reviews the Facebook accounts have all have been recently made, have 12 friends and have the same type of status'. you can't even deny it! Come on Maria, do better. This is PATHETIC. To make fake profiles and fake reviews instead of just being a decent human being and owning up to your own issues. Can't wait to see her b.s of a reply. Delusional. Ohhhh and she tried telling BBB I've been trying to cancel since I first signed up - LIE. Once again, lies all around. I reached out to make sure it wouldn't auto renew and even that took almost an entire month to do. Unprofessional. I also have the screenshots of that for proof that I was requesting to cancel my auto renew. I wasn't even going to write a review, I was going to just let it slide but then she tried lying to BBB about me trying to previously cancel my membership when all I tried to do was cancel auto renewal. So here I am!! Don't ever lie on my name again. read more

The worst customer service, they try to keep you in your contracts for as long as possible and will make you jump through hoops to get out. Don't ever waste your time with this place. read more

Complete garbage, the owner has to be replaced she is possibly the worst it gets. No customer service or understanding of anything about gym culture or anything even about the gym. Lost a loyal customer at the gym because of her. Needs major improvements, do not recommend anyone going. Handled the COVID situation very bad read more

DO NOT JOIN ! I have called several times (and I have spoken to Marie the owner as well) nd the membership fee is still being deducted from our account despite moving away 1 year ago. It is a total rip off !!! read more

Bad gym bad customer service i don't recommend it don't go to this gym i keep asking them to stop taking money from my account because i moved to another city that it doesn't have this bad gym but they don't listen to me so bad read more

I have been a member here for 2 years and always pay my membership in full yearly. I went to renew my membership on June 8, 2018 after being told earlier that I could renew at the same rate and found out that it was not true and there was a 56% hike in my membership fee, went from $337 to $527 unbelievable!!!! read more

RIPPING OFF STUDENTS! Warning all Brock students, don't go here unless you want collections calling you and your credit rating ruined. They sold me a 6 month membership that ended in March, just in time for them to close for Covid, that all of a sudden was 'renewed' without my consent or prior communication and charges started showing up on my visa. When I tried to cancel, they said I had to pay 2 months worth of fees...so I had to pay $100 for a gym that is mostly closed and in a city I dont live in anymore as I moved home to finish school online. No sympathy or understanding from the manager who just argued and quoted policy and then sent my bill to collections, which is now over $200 because they WONT LET ME CANCEL!!!! What part of being a student with no money do they not get? I didnt skip out of my bill, I honestly thought my contract had expired. I paid you one extra month in August, why do I owe you 2 months just to get away from you??? Like Share read more

I was not a huge fan of this gym. The interior design is dull and the building needs a renovation (peeling paint, old carpet and tiling). There are no water fountains here to provide cold water- although some of the sinks have Brita filters. The summer I spent in this anytime fitness location, the TV's on the few cardio machines never worked and had signs that they would be fixed but never were fixed in four months. Seems like there is a slow response to machines that are tagged out for maintenance. The gym felt extremely warm in the summer. Further, the ventilation needs work. The overwhelming and sticky body odor smell hits you as soon as you walk in. The cardio machines only face towards the windows which can result in direct sunlight on you while you workout (as there are no blinds or curtains). Didn't care for the private washrooms which were not gender assigned. As a member, my key fob wouldn't work and I'd either wait for someone else to open the door or call customer service to remotely open the door after hours if they'd answer. Positives: some of the staff were knowledgeable and helpful. Can access the gym 24/7...There is free wifi. Overall, for the price, this gym is low value. I was on a summer deal and still ended up paying an average of over $40/month after buying the fob key and another hidden cost. I prefer to pay almost the same price for a gym that has more amenities and instructed classes. read more

Long time member. Club changed over the years. The manager of the club, Curtis Hughes, gave me a very hard time when cancelling membership. If you want to be threatened with debt collection, this club is for you. Worst customer service! read more

I'm from out of town and wanted a place to workout for the week. The staff was very accommodating to my needs and was great at giving me a pass that fit my time here. It is a smaller gym but has everything you need. The equipment is fairly up to date too which is nice. I was overall very happy coming here and will definitely be back when I'm in the area. read more

this company is the worst. i have never, in my life experienced such ignorance. the employees seem like they've never been trained and don't relay any of the proper information you need and trying to deal with their corporate office is worse than the automated menus for the gas company. read more