Absolute disappointment …read more I trusted this shop based on past experiences because they used to be helpful. We are not just returning customers. We have used them several times over the years and have referred many people to them. I sent my child there for a second opinion after he was sandwiched in an accident, and needed a second opinion because the first shop couldn't find parts. I made an appt last week and explained the situation and that this was a second opinion and we needed also help finding parts. Steve told us to come back today, so we did. My son went in, Steve completely forgot the purpose of the visit, started questioning my son, then my son told me "the manager guy is angry and calling you" I said ok. Steve calls me, I re explain the situation, he says "your son says he doesn't plan to fix the car" (all while having a rude tone with me). I let him know that obviously we will be fixing it-- that's why we are bringing it to the body shop, to which "Steve" replied, "I'm not doing an inspection for free." I calmly asked (in my raspy voice because I'm sick), "How much would you like me to pay for the inspection?" He immediately snapped, "I can sense a tone in your voice so I'm not doing the inspection because of your attitude," and proceeded to yell at me (with my son standing in front of him) so I hung up. I am currently recovering from pneumonia, so no, I don't have a chipper, lady-like voice right now. The fact that he chose to yell at me in front of my child over "tone" is completely unacceptable and unprofessional. To be treated this way as a loyal, repeat customer who has supported and referred business to this shop is beyond disrespectful. It is also worth noting that the only person who replies to negative reviews appears to be the very individual I am describing here, which makes this experience even more concerning. I will not be returning. If you value being spoken to with basic respect, I suggest you take your business elsewhere. I will also be filing a complaint with the BBB.. And all the recommendations I made for them with my community, I'm retracting. Never again.

I was there to get an estimate to fix the rusted rocker panels on my 2013 Ford Fusion, they gave me…read morean estimate that I considered was too much to invest in my 11 year old car so I decided not to fix it there, one week later they sent me a letter asking to call them back to negotiate a better deal, I did and we agreed to a better deal and a date to drop my car off in two more weeks. Three days before the date we set up over the phone I called them to ask what time they opened to drop my car off, they told me 8am, I told them I will be there at 8 am that date and they say that was ok. Well when I get there to drop my car off they couldn't remember who I was or what car I was dropping off, finally they look into the computer after I reminded them about our past calls and printed out my estimate, but guess what? they simply told me they never put me on schedule after I took a couple days off off work and arrange to have a friend to drive me to work. They offered to take me in next week but the owner I suppose, the guy in the wheelchair didn't even apologized about their unprofessional customer service and the hassle they caused me, I even felt his attitude kind of rude yelling from the other room but never came out to speak to me directly, I don't know if this is the way they treat everyone or it was because I am a Hispanic person with an accent but I will definitely never recommend this body shop to anybody.

Honest family owned business... Steve and Marylynn have…read moreworked on my cars/vans for years and have always done a great job.

I brought my car into Tom's after a little flash flood incident. They did a couple flushes and…read morecleaned out my engine compartment. It was done on time and at a reasonable price. Next time I need something done, I'll return. They can sometimes be spotty to reach over the phone, but they'll return your messages.

went to the lot to look at some cars.. no one assisted so I went inside to ask for help and they…read moreassisted me with submitted a credit check. they then said we will call you later we have your info I just need to wait on the banks... I've bought cars before it doesn't take days. I sent a message the next day and no response so the following day I called and was told they're not in but they'll have them call me back. the next day still nothing and I've sent many messages... thanks for taking my information and planning to do nothing with it! do not buy from here it's pointless

Super shady about the condition of the cars. One car had significant front end damage that they…read moreclaimed was normal wear but it was obvious it was in an accident that was not reported. The car also had an archived code so that the check engine light would not show up. Front headlight was out and fog light was busted out from the accident too. Do not buy from them.

I give them 4 stars for their variety of inventory and standing by their warranty…read more Initially I was concerned when it took a couple of attempts to resolve a tricky mechanical issue. They eventually came through for me and did what it took to resolve the problem (fixed the issue). This company will definitely look out for their own interests, before yours, so you need be careful on price and warranty concerns. I would say its better to deal with them than a private individual however one should take the same precautions as if it were a private owner sale. That is, have the vehicle inspected as a condition of the sale. Make sure that you get at least a 2 month warranty that covers everything, or be prepared to walk out the door. Also, when haggling on price, make sure that you are negotiating on "out the door" price and beware that they will include a miscellaneous show room charge into the final deal. I know that when I questioned the extra fee, they acted like it was in the fine print somewhere and I should have known that. Also, be aware to double check any facts and request evidence of everything that you are told about the car. I don't believe that they will necessarily try to rip you off. I think they intend to follow the letter of the law, when making a sale and no more. For example, I was given a verbal promise to fix something that was not in the warranty. That promise was not kept in the end, however they did fix a serious problem that was covered by the warranty. I let the issue go because of the diligence in fixing the serious problem. I'm mostly ok with the sale and would buy from them again, but would go into the next deal with more care. There's a lot of good people that work for the company and one should understand the risk of selling used performance vehicles. They need to make a buck too. I did not find them to be snobby, like some complained. It's not 4.8 stars of quality though. I think we all know how companies get these scores on the internet. That said, I would give them 5 stars if they would have been a more customer focused and communicated more effectively.

They definitely have a good selection of enthusiasts cars. They usually get the sports cars, fast…read morecars, harder to find trim models. The cars are usually in good shape and mileage can vary. Why 3 stars you ask? Well, pricing. Because some of the cars are harder to find on lots, they fell that they can charge a premium for the product. Premium meaning above NADA book value. They tell you that they can do this because you can't find this particular in the area. That's true, you usually can't, but to me, that's a turn off. It almost feels like they are taking advantage of the situation to get as much cash out of you as they can. If your looking for a more unique, sportier, muscle type car, this place is worth checking out. Everyone is friendly with very little pressure. Go in their armed. Find another similar car...price it, then visit them.

Friendly, knowledgeable and professional staff. Reasonable prices and they stand behind their workread more

Fraudulent, unsafe, and dishonest -- this dealer sold us a car with a rusted-out frame and per our…read moreopinion falsified DMV paperwork with a dishonest individual signing off on the vehicle inspection. Zero stars if I could. This dealership sold us a car with a rotted frame and then falsified DMV paperwork claiming it was safe. Three independent mechanics confirmed it's unsafe to drive. I have pictures from mechanics showing the damage, plus messages from the owner saying he "wouldn't sell a car in that condition" -- yet they did. When confronted, they denied even selling us the vehicle despite the signed paperwork in hand. I've filed complaints with the WI Consumer Protection Agency and currently pursuing further action with the DMV.

****DO NOT PURCHASE A VEHHICLE HERE*** i purchase my little…read morecar "That souldn't give me any issues for a long time" exactly 3 months ago today!! The day before Thanksgiving, thankful for finding a nice little car I didn't have to worry about fixing for a while. Until 10 days later when the engine light came on!! After hours of stress and frustration and most of all $$. LOTS more $$. I am looking for another vehicle. This one will have to gather dust for a while!! More details will come as soon as I am able!! *****DO NOT PURCHASE A VEHICLE HERE!!**** Update: There were several reasons I purchased the little VW Jetta wagon from this dealership. However the main reason I purchased it was because I was told that major work had just been done to the motor!! They had just recently replaced the timing chain in the motor. I knew it needed tires and back breaks and thought I got a good deal. 10 days later the engine light came on. I was at a parts store within 5 minutes, ev code. Called Isaac, took it in, he ran codes, didn't show me of course, cleared them and told me to get a gas cap. I did, light still on. Now we get to the professional diagnostic, throwing codes for the work I was told had just been done. Timing chain replacement standard industry warranty is 12 months/12,000 miles. Isaac sends me to shop that carfax shows did the work it will be under warranty. On the phone the shop tells me they didn't put a timing chain in my vehicle, they just set the timing. They had my vehicle for 4-5 hours and handed me an estimate for repairs over $5,000!! I'm not done yet. Finally my mechanic can't do anything else and I need to know where all that oil is coming from!! I paid for a professional full diagnostic on my vehicle at VW!! ****AFTER PERSONALLY SEEING THE INSIDE OF MY MOTOR WITH MY OWN EYES I AM 100% CERTAIN THE TIMING CHAIN ON THE CARFAX WAS NEVER DONE!! AND THEY KNEW IT!! THEY ARE NOT DONE WITH ME YET!! LOOK AT OTHER REVIEW PLATFORMS THERE ARE A LOT MORE STORIES LIKE MINE!!

Purchased a VW Tiguan from here for $9,300 and have spent $7,000 on a new turbo (within the first…read moreweek of owning it) and $850 on new spark plugs & coils less than 3 months into owning it. The people here are literally scam artists. I cannot stress enough how much I do NOT recommend this business, and would only ever recommend it to my worst enemy. I've been avoiding writing a review simply because I've seen how they reply to other bad reviews, they act oblivious & accuse the purchaser/reviewer. But seriously, it's absolutely insane to spend about the same amount in repairs less than 3 months into owning the vehicle (that they claimed was in great condition) as you did on the vehicle itself. Wish I could give 0 stars.

I had been searching for a 2019 Audi S5 Sportback for months and finally found a beautifully spec'd…read moreone at A to Z Auto Sports. I'll be honest, I was a little hesitant to fly out after reading some of the mixed reviews, but knowing they've been in business for over 20 years gave me confidence that they were legit. I'm glad I trusted my gut because wow! Abe picked me up from the airport, and gave me a ride to the dealership. Abe and Zane were super friendly throughout the whole buying process, and made everything easy. The car was exactly as described--clean, well-maintained, had maintenance records, had the original window sticker, and was in great shape! I didn't find any issues during my thorough pre purchase inspection or on the 8 hour drive home afterwards! I'm very happy with the experience and wouldn't hesitate to recommend them to anyone looking for a solid car from a team that knows what they're doing. If they have one you want definitely give them a call and I'm sure they won't let you down!

Great selection of cars! Great people! Very fair and knowledgeable. I walked out feeling good about…read moremy new purchase (no buyers remorse here):) Both my wife and daughter are in need of new vehicles soon. I know where I'm going! They have some really cool specialty cars too. Maybe next time!

I have been looking for a new used car for 6 plus months. The inventory they have at Emblem is…read moreworth visiting them. Unlike a used car lot at a dealership where they have a lot of trade ins and have to take a less than stellar car, this place hand picks their cars, aiming for the best used cars. I also found them to be "no pressure", if their car is the right one for you great, if not that's OK, no sales pressure. This is perhaps the best experience I have had buying an automobile.

Very personable employees. It's a small dealership but they are the nicest small dealership out…read morethere. Latif is professional and the team has high standards of customer service. They have their own service center too which I didn't know, but it's offsite. Gave me a free oil change after purchase!

WOW! I can say that this is the best customer service I have ever had! I am a female who knows…read moreNOTHING about cars. I was on a cross country roadtrip when I started haveing engine trouble. I got to Madison, WI and needed the car fixed. I was terrified of being taken advantage of. All this was foreign to me as I did not have a car for most of my life. I called around to MANY transmission shops. When I found Midwest Engine Service I knew I was in the right place. From the get go, I was reassured by the kind voice on the phone. I spoke with the owner, Wayne. He went over the issue with my transmission top to bottom. He spoke in laymen's terms, so I actually understood what he was saying. Not only did I feel comfortable trusting Midwest Engine, they gave me the best quote and fastest turn around! Wayne kept me informed step by step, as I was still trying to finish my roadtrip. It seemed I needed a new axle, so I added that to the work order. Again, Waynes' thoughtful words and actions helped keep me at ease. When I got the call that the car was done, the price was even lower than the quote. This included the axle as well! I was so happy with the quality of work, the service and the trusting comfort they gave me. I was able to get back on the road the next morning. Finally, I was leaving Madison. As I was driving out of town that following morning, I got a call from Wayne. I instantly thought he was going to say they needed the car back or something. Why else would they be calling? It was Wayne. He called to make sure the car was running smoothly and that I had made it out of town ok. He then told me he also called to wish me a safe rest of my trip. I felt blessed. I had definitely found the greatest mechanic and team. They are just lovely, honest and have human integrity. Thank you Wayne & the team.

Long post warning. Bottom line is they ripped me off and will to the same to you. Dishonest, shady…read morebusiness practices. Battery warning light came on in my 2010 Toyota Camry. Stopped by O'Reilly auto parts. They used a small electrical device to check the system. It took them about five minutes. They told me the alternator was bad and needed replacing and didn't charge me anything for the diagnostic. I called Midwest and was told it would cost $750 to replace the alternator. The next day I had to have my car towed into Midwest. They informed me I needed to have a diagnosis performed for $189.99. I questioned that but they told me if it was not an alternator problem, I was going to have to pay for an alternator in addition to whatever they found wrong with the vehicle. I later contacted Meineke and they informed me an electrical diagnosis charge was $68. When Midwest called me, I was informed that it was going to be $850 to repair the alternator. I balked at that because I told him I had been told it would be $750. He stated he could "make that work." My suspicions grew. I went online to research what replacing an alternator entailed. I found two YouTube videos that showed how to replace an alternator in 15 to 30 minutes on a 2010 Camry. The alternator is held on by two bolts. When I went to pick up the car they charged me $506 for a remanufactured alternator when I could've bought one new for $329 from Carquest. They charged me $344.91 in labor to replace the alternator and two serpentine belts. Again, for 30-minute job. Total bill was $1176.88. Even with the Costco discount, it was a rip off. Jeff N.

Needed to repair the a/c on my kid's car. Went to a national chain for diagnosis. They quoted me…read more$1k to replace the unit. I went to Apex because they're local and I thought they might give me a more... nuanced price. Apex got the car in when it was convenient for me, finished the job early, and charged me less than half of what the national chain had quoted. Personal, local, skilled service -- I'm completely satisfied.

Excellent customer service. Excellent response time. Every question answered. Friendly. Fabulous…read moreexperience. Vadim was able to address all of my concerns quickly and courteously. He was very knowledgeable and professional. Thanks a lot! See you at my next oil change.