Never before have I had a Mouse Problem in my car. In less than a year I have killed 16 mice in my new Hyundai Palisade. If I would have put the traps out continuously I would have gotten much more, I am sure. I have been to the dealer and they told me there is nothing they can do. A lot of help there. I went to two mechanics and came to find out the wiring in the car has soy base oil in it. No wonder they wanted to sell me an extended warranty for thousands of dollars. Mice are not nice and the dealer ??? read more

horrible repair practices bait and switch tactics take advantage of elderly will charge for work not done read more

Last week, my car locked up and would not start, after I unlocked and opened a door by reaching through the open window. I called my Hyundai dealer, and I got great friendly service to solve the problem. Thanks to Payton! read more

Our 2013 Hyundai broke down. We had another mechanic look at it and told us that our specific problem will most likely result in a new engine from Hyundai due to manufacturing defects. We brought the vehicle in to Zimbrick 1 month ago and it is still sitting there not looked at. A technician last week told us it would be looked at by the end of the week. Not done. This week the guy told us we were second in line (this was a Monday) It's Friday...not done. Today he said we were next in line...told me it won't get done till next week. It's been a month without a car and they could care less about keeping their word. They are obviously, grossly understaffed. I won't buy my next vehicle here. read more

Terrible service. They have not been able to figure out what's wrong with my vehicle for over 3.5 months. Their service manager Kevin chewed me out and yelled at me when I called to inquire about the status of my vehicle because he knew I had filed a complaint with Hyundai corporate. I would not recommend purchasing a vehicle from them if you want good service after the fact. I have never had issues with service centers at other dealerships. This is a first. read more

We had a great experience at Zimbrick Eastside Hyundai. Rich worked with us to minimize our time at the dealer due to coronavirus. Financing options were presented with excellent information, but not too pushy. Car was clean and sanitized for pickup and Rich walked us through the features. Got a fair trade-in value for our old car too. Definitely recommend! read more

Zimbrick Hyundai Eastside - 2021 Palisade - Auto Repair Near Me - Madison, Wisconsin

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To preface: I worked for a Dodge/Chrysler dealership after I graduated from college, sold cars for two years. My father sold cars at a Ford dealership for ten. I know car sales. These guys do it the way it should always have been done. No pressure, just friendly assistance. They were upfront and above board through every step of the process. Buying a new car is never fun (unless you've recently won the lottery), but these guys do it right. I'm happy with the price. I'm happy with the service. I'm happy with the process. It was as painless and as simple as car buying can be. read more

We worked with Richard to buy our Santa Fe. He was patient, knowledgeable, and did not pressure us in any way. After 3 visits and a lot of consideration, we moved forward with our purchase and it was made as easy as possible. They considered the prices of cars we had researched and we came to a very great price. We got to leave and come back a few hours later to a quick meeting to sign the paperwork and pick up the car. While we were in the finance manager's office, Richard pulled our trade around, moved over the license plates for us, and removed our car seats from the trade to make it easy for us to hook them in when we were done. He took some family pictures of us in front of our family vehicle and explained features of the car that we had any questions about. It was a calm and easy car buying experience and we will definitely be back for any car buying needs. read more

I took my car here as almost a last resort. My car is pretty old and didn't want to have to put much $$$ into it. When it started acting up recently I tried taking it somewhere other than the dealership, but they were unable to completely diagnose the problem and said Zimbrick was my best bet. The service staff was friendly and did a really good job with my car. Yes, their labor costs were high but I felt confident that they knew more about my Hyundai and would fix the right thing. They actually also were able to fix another problem that I hadn't even known about. The second repair was completely free because it was covered under a recall -- the parts alone for that repair would have added $500 extra dollars. When repairs took an extra day they gave me a loaner for free (which they drove to where I work) and knocked 10% off my bill. Considering my car was obviously a beater, they treated me with respect and courtesy -- I've been to places where the level of respect is equal to the expensiveness of your vehicle. read more

Mike glover was a great salesman, with that said everyone else there is terrible. The "Manager" has anger issues and has no problem yelling at you and seems to enjoy confrontation. The "finance guy" has no idea what is going on and struggled with the simplest questions, and was not sure how to do his job. If purchasing a used car make sure they let you take it to a mechanic because they leave many issues hidden and hope for the best that you don't find them. The only reason that i am giving them two stars is because of Mike, he alone deserves five stars. read more

I love taking my car in for service, which seems like an odd statement, but they make it so convenient. I'm able to borrow a rental vehicle or I can hang out in their customer lounge where there are snacks, coffee, and reliable wifi. I also enjoy riding away in a clean car! read more

Great experience here! I was visiting from out of town and my car broke down. I was very stressed and upset but Patrick helped with everything! He helped with the warranty (luckily mine was still active), diagnostics, fixing it, and lining up a loaner. I highly recommend this location and their services because they made a crappy situation seamless and easy. I also loved that they washed my car and inspected it to make sure everything was in order. Great customer service here! read more

Ok. This review started out as a solid 4. I have not had much luck with decent service at car dealerships but they were so friendly from the first step on to the lot. It was quick and easy to purchase our car. The salesman was cordial and even gave us cute little waters. It was the weeks after. Part of the deal was to get the rails for the roof rack. For some reason the car did not have these. They told us next week. Next week came and they said at the end of the week. That came and went. About a month and several "a couple more days", they finally got there. Someone could have updated us. We should have not had to make all the calls. It just seemed like once we owned our car they had no time for us. I felt like a burden and I did not get that warm feeling I received on my first visit. read more

True example of wanting to replace parts that are not broken. My passenger side blinker was not working properly. It would go out & I would have to wiggle the wires to get it to go back on. I took it there & told them what was going on. They took about an hour to tell me the wire harness would need to be replaced. Part costs about $120 or so. Well I waited a few months & finally called to see if the part was in. It was & they forgot to call me. Whatever I made an appointment (another month because I wanted to wait for the vehicle) well in the meantime I needed an oil change. So I took it to our local mechanic & told him while he was at it to check the blinker. Picked up my car & he told me it was just a loose light bulb & didn't charge me to literally just tighten it. Well in the meantime I left messages with Zimbrick service to call me & explain why they wanted to replace something that wasn't broken. Well after numerous attempts I finally got a call back & they said they felt the harness should be replaced because the "plug" could be going bad. Not it was bad... could be going bad.. I said it was just a loose lightbulb. He said well it might go bad later. Well 4 months later now & it's working just fine. After buying around 6 vehicles from them & recommending them to numerous family & friends I will never buy from this dealership or use the service center from the Eastside location ever again!! I would never trust anything that service department ever says to you. read more

Service has always been honest and efficient. I can't ask for more. Communication is always top notch, which I appreciate too. My car has been in several times for scheduled maintenance, staff is always helpful and the job is always completed to satisfaction. read more

Bought my first new car from Johnny Herndon, great guy and great service! He was very helpful, knowledgeable and kind! Love my new Hyundai, highly recommend!! read more

We had the car we wanted all picked out prior to coming to the dealership. Test drove it and got to an agreeable price all within 45 minutes. We had to then wait for 2-1/2 hours to meet with the finance person to close the deal. Worst car buying experience ever... read more

Dave and Steve in service are fantastic. They always do a good job and there keep my car running perfectly. Their prices are always very reasonable. read more

We had an all-round great experience at Zimbrick purchasing our used 2013 Sonata. They were flexible, easygoing, and never pushy. The first price they gave us, couldn't be beat anywhere. Quite a difference from the experience we had across the street. The sales manager, Chris, stayed late so we could try some cars. John and Johnny helps us take a car for the night and got everything setup for the purchase. Mina made the paperwork a treat. read more

These people really take care of you. I am so impressed with their customer service. I got a handy-down Hyundai from my mother, the service team at Zimbrick Hyundai always does a great job. My next purchase will be a Hyundai from Zimbrick! read more

Purchased a used Ridgeline from Mike Glover. Nice no pressure experience. Impressed with the vehicle and the way my wife and I were treated on a holiday weekend. More car dealers need to learn from these guys (at least Mike). read more

ABSOLUTELY DO NOT buy a car from Zimbrick eastside. Especially a used one. About 2 years ago, I had one of the worst experiences I have ever had with the car I bought here. I was recommended by a friend who works at another Zimbrick (apparently they are not all owned/operated by the same people, and of course, I would not apply the to the other Zimbricks) because their's did not have a car I was interested in. I purchased a car that had roughly 45k miles on it, and the sales people and every person there was incredibly nice while and before I bought the car. However, I kept having problems with the car during the 3 month warranty I had on it, and I had to bring it in a total of 7 times; about 4 times for the same issue (brakes, odd noises from the car), 3 times for other issues. I was also driving a great distance to bring it to them every time, as I do not live close. At one point, I even had to bring it to spend my own money on bringing it to a separate dealer to do an inspection on it, and they found some very odd issues with it, indicating it was probably in an accident, even though it had nothing on the carfax. Every time I brought it in to zimbrick, the people were rude and unhelpful, and many times, blaming me for the issues, even though I had had the car for an incredibly short time. I finally ended up sending an email to the General Manager of Zimbrick eastside detailing everything that had happened, and I never got a reply. I even ran into the GM once when picking up my car (there was absolutely no one else in the place that could get me my car... I had to wait for him for over a half hour), and I mentioned the email to him. He mentioned something about sending it to customer service, and he certainly acted like there was nothing more he wanted than to get away from me quickly. Then, about a year and a half after buy the car, the timing chain in the engine broke, destroying the engine. I had to buy an entire new engine, basically doubling the price of the car. I thought it was bad luck until I spoke to a friend who is very familiar with cars, especially this kind of car, since she owns one as well. I understand that it is incredibly rare for a timing chain to break, especially for a car that is under 100K (this car is WELL under 100k). She said that it's common for used car dealerships, when they get a car that has certain engine troubles, to tighten or loosen a timing chain before they sell it, and it will usually last for 10k-30k longer without the owner noticing anything. And of course, this can break the timing chain. And now, since the chain is broken, I certainly can't prove anything. This scenario wouldn't even have had occurred to me, except for the way I was treated (like I had the plague). However, I certainly think the first part of story, on its own, is enough for anyone to not buy anything from Zimbrick eastside, or to bring anything to their garage. I just wouldn't trust them. read more

I would not give them any stars if I had the option, but unfortunately I don't, so one it is. My spouse needed a new vehicle and we are recently new to the area so decided to start our search here. Came in with the family after they had closed but had not realized they close at six (?!), having simply patted ourselves on the back for being able to make it out of our house alive and with babies clothes and fed and relatively happy, and were politely greeted by a salesman who said he would help but had to close a deal first. Understandable. We waited maybe twenty-five minutes or so but the kiddos weren't having it, so thanked him and said we'd be back a different day. And that was where the fun began. Went the next day and after walking in to the showroom, stood there awkwardly for a minute before the receptionist asked who we were looking for, which I found curious as we had never seen her before so she could not assume we were back again. I'm must guess that most new customers are aware of the names of all the salespersons available to help before they arrive. Sadly, I am not this prescient and so was unsure for whom to ask. After explaining our faux pas and she found a reluctant salesman who seemed surprised that we wanted to see a few vehicles at the late late hour of 5:30 in the evening, he pulled one up for us to look over. After handing the keys to my spouse for a quick test drive and assuring said spouse that he would come back into the dealership to talk about other available vehicles with me as I waited with one of our young children, he magically disappeared. When the test drive was over and we questioned where the salesman had gone, we were told he was most likely bringing around another vehicle for us. The receptionist also kindly added after asking for his whereabouts, however, that it is recommended they close at six and that this particular individual, David, would most likely not be waiting around to help us as he always enjoys leaving around this recommended closing time. He was kind enough to open a vehicle for us to look inside on his way out, and he left, telling us to lock it after we were done. I can only conclude after this experience, that this is not a car dealership that enjoys selling cars or taking people's money unless it suits them. I do wish this had been advertised more clearly when we entered the dealership, as we would have then not wasted our time and found a car dealer that actually sells cars instead of maybe selling you a car if they feel like it and it's not too late and they're in the right mood. Maybe they're becoming extinct? The search continues. Either way, we will not be back. Ever. read more

Went here a few times for vehicle recall service. They were efficient, ,professional and did a quality job (even for something they weren't being paid by me for). Got me in quickly before work and still washed the bugs off the car before handing back the keys- above and beyond read more

I moved to Madison 2 years ago and use Zimbrick Hyundai Eastside for servicing my Hyundai. They are awesome, and I love their Rewards program. The staff is always friendly and professional, and they seem to go the extra mile with their service. I have to move out of state again, and I'm sad I won't have such a good dealer near me anymore. read more

I spoke with Hailey Simpson who works at this store and she was AMAZING. she answered all questions I had very thoroughly!

FYI, make sure you ask every single question (even if they seem annoyed, and it seems like a silly question) because even if you spend 25,000 on a vehicle, and they fail to mention they only have one FOB, (thanks ED), they will not--as a good courtesy/good customer service give you one after "the deal", they will charge you for it ($250--they think is great it is at cost, but in the 25,000 scheme of things, throw it in and you have a customer for life, and likely the good word spreads from there). But pay it forward, nope, not at this Zimbrick. Very unhappy with that... we made it easy as well, we saw the vehicle, came to them and once we signed, they could care less about our needs. Shame, as we are looking for another vehicle. So, instead of paying their "$250" for a FOB, they lost a potential sale of vehicle. And, I hope this sends a message to other potential Zimbrick buyers....ask about EVERYTHING. Shame on us for missing it, but a secondary key FOB...a conscious sales rep would've been kind to mention that. Boo read more

My wife went by herself and took her 97 Saturn to trade in they gave her $350 for a trade in and then sold her a CX-7 that the sticker and salesman said was awd and loaded. She brought it home and I was busy so I never looked until one day I noticed it didn't have the awd on the back. So I asked her if it was awd and she said the salesman said it would handle great in the snow so I checked the paperwork that was on the window and it said awd but drivetrain said front wheel drive. Guess what not awd so took it back and they voided the contract but would not give me the Saturn back because they said they sold it at a auction for guess what exactly $350. So they sell my wife a awd which is only front wheel drive take the Saturn that I could have sold all day for $1200 and give me $350. Makes me sick when I work hard for my money and dishonest people like you take advantage of us. SICK!!!!!!!!!! read more