5Star has provided us excellent service from Day 1. They are very knowledgeable and helpful. First,…read morethey helped us with BB gun damage from vandalism. It seemed like a fair price and good value. It was also a quick turnaround. Unfortunately, we had to go back to 5Star again after a collision. Samantha was very helpful as well as all the guys in the back. They helped tow our vehicle and then explained every step of the process. We also didn't have to worry about dealing with the insurance because Samantha dealt with all of that for us. We are glad to support a local business and will continue to use 5Star for any future incidents.

Tldr: -3 for horrible customer service, continually incorrect updates & aggressive manager, +2…read morestars for a great repair job Their penchant for miscommunication was awful. On five different occasions I rearranged my schedule to pick up a "repaired" car which turned out to be them mistaking someone else's car for being my own. At one point they gave my car away to an alarm shop to install an alarm that I had not authorized. I was treated poorly by Samantha for informing her of the confusion about giving my car away without my consent. When my car was finally ready I was supposed to bring a check that no one felt the need to tell me about and so left me with no other choice than paying out of pocket for $190 more than my deductible. This last item made me lose my patience. I pulled out my credit card, verified that I needed to pay the whole thing to be done and told them fine, let's get this over with as I just wanted to get out of there and go home to write a review of this fiasco. At that point Sean, the manager came in. He asked what was going on, I gave him a quick rundown of all the things that had happened including the final insult of having to pay an unexpected $190 more despite all my due diligence and that at this point I just wanted to inspect my car, pay, and leave. Sean's response was to get pissed, raise his voice and go off. I was trapped there with Sean yelling at me about how I must be perfect and don't understand mistakes while he also made insinuations about my privilege and the ease with which I must have lived - insulting and false presumptions. Sean's actions of anger and aggression was unwarranted especially considering how patient and understanding I had been throughout the process. The worst part though was that I was all too aware how unsafe of a situation I was in. Sean didn't hear, didn't care, or simply ignored the FOUR times I said that all I wanted to do was pay and leave. Instead, he just kept yelling at me, in front of his staff in the small waiting room. It was terrifying to realize I was trapped. I had a rental car I could no longer keep and my car they had the keys for and he knew where I lived. At a loss, I opened my purse, took out my notebook and pen and asked for his name, which he gave me and then I wrote it down. This seemed to kick him out of his lunacy because he finally agreed to let me pay and leave. I asked to see the work they did on my car but that woman in the office interrupted and said I couldn't inspect it until I've paid. She wanted me to accept and pay for their work, sight unseen. Sean told her no, that he'll show me the car. I inspected the work, found one small part wanting (one of the black runners had a tear in it) he tried to argue that the Geico adjuster, Mike, hadn't put that so they didn't replace that then corrected himself saying he would talk to Mike that Mike probably just made a mistake and all people make mistakes. (A small jab.) Sean then started talking at that point of how he knew about ALL the messed up things that had happened and said they were reviewing their processes to fix these things from happening again. I just smiled and expressed understanding because at that point all I wanted to do was pay, get my car, and leave safely. The next day they called me to come back in as Geico had approved the repair addendum, and they could fix the runner gasket thing. While I sat in the waiting area Sean came by and told me they wanted to return the $190 they had charged my card and to keep the check from Geico for the trouble. I highly recommend you find another shop. This experience was obviously created dur to multiple systemic problems with 5Star that all came to a head in my singular experience and imo no amount of the addressing training and "shop processes" that Sean said they were doing because of my experience, should justify risking a single person being put into a similar situation ever again. Yes, they did great work and gave me $190 back, but it isn't enough to offset the horrible way they chose to treat me and the anxiety they caused.

My front bumper area has been hit by a car while I was in the parking lot and you can see the great…read morework. They did to repair this slide blemish on my car's front. Alex Velez

I'm never going anywhere else for my body work! Never made me feel like I was bothering them when I…read morecalled for updates & had my car ready in less than 2 weeks. They even came in on their day off to let me drop the car off bc I couldn't take it due to my work schedule. The customer service is unmatched & my car looks good as new. You can't find good people who do good work like this anymore!! You won't regret coming here. Thank you Romo's

Bobbie and Jason went above and beyond on my 2013 Toyota Highlander. I mistakenly put in wrong fuel…read moreand they were quick to respond and explain exactly what needed to be done. Their quality of care and understanding was top notch to me. They were honest, respectful and very reasonable. I highly recommend them

My husband, Adam, had his car break down on his way home from work one evening and had to have it…read moretowed to a mechanic. Unfortunately, he was told that the repairs would take nearly a week to complete. Needing his vehicle back sooner, Adam contacted Total Automotive to have the alternator and battery fuse link replaced. They were able to diagnose the issue and complete the repair in less than a day, getting him back on the road much faster than expected

Finsanto is the best automotive repair shop I have ever done business with regardless of the type…read moreof service needed. They are agreeable for making repairs when it is best with my schedule and always professional. Prior to starting the work on my vehicle, they provide me with an estimate that is accurate and fairly priced each time serviced. As a woman, I am confident with our business relationship. Please spread the word that this is the best automotive repair shop in San Antonio.

Had to do a engine swap AND switch out my catalytic converters it was affordable done quickly and…read moredone right I really love this shop and they have gotten a new regular simply off this service thank you, Mondo and Jerry!

Been coming to JC's since 2017 and have always had fantastic customer service. Jake is very…read morethorough and provides quality work. I trust that my vehicles are in great hands and even when some parts don't fit exact, Jake will find a way to make it work! Thank you guys for always taking amazing care of our vehicles and at an unbeatable price!

I recommend. I had my Dodge Challenger fully wrapped by them and they did great job. They are…read morealways responsive to my messages and I utilize them regularly for my vehicle detailing. They are flexible with the scheduling as well, which makes them convenient to always utilize. I will continue to use them for my vehicle detailing.

I used these guys for my warranty work on my Nissan Rogue. The minute I walked in and met the…read moremanager Juan, I knew I was in the right place. He was super nice and helped me every step of the way to get the warranty claim set up. He also gave me a ride home because I had to leave the car during the examination process of the vehicle. I had both front tie rods replaced, and the prices and labor were very reasonable compared to the other places I would have taken it to. I highly recommend using this place, they are definitely top-notch, and Juan is an amazing person who will get you in and out efficiently. Thanks Juan for the best experience I've had at an auto garage.

I called the guy and told he my alternator was bad I needed it fixed . He ordered a tow to pick it…read moreup . He then calls me back 2 hours later saying my alternator is bad and it's gonna cost me 900 to replace. I bought the alternator at 200 2 yr warranty . It's literally 2 bolts on a 3.7 dodge ram 1500 . I called back n said no I'll come get it . He then charged me 90 bucks to system check after I told em I had it tested before I got there so I knew and told em . It took me 45 min to change it out . I don't ever recommend going to this place, unless you have a bunch of cast to throw away. Con artistry at its finest

Crash Champions is absolutely amazing! I brought my vehicle in and from the friendly front desk…read moregirl Misty, to my Service Advisor Megan, to the work done on my vehicle service was impeccable. I will definitely choose Crash Champions. Work was done so quickly definitely recommend this repair shop!

Michael and Joy were fast, professional, and great to work with. I live in austin but was in…read moreSchertz visiting family for Easter when I found out my front driver's side assembly hub was busted. My wheel was about to fall off. I called Michael on Friday evening, gave him my vehicle specifications, the problem I was having, and set an appointment. He provided a reasonable quote on Friday and he didn't charge any extra even though the work took a bit longer. The fact that they got this done for me on a holiday weekend was amazing. I would highly recommend using Silva Automotive. They are great mechanics.

Yikes! Car wouldn't start. 5-year-old battery was dead. Called AutoZone and they had the battery…read moreI needed for $130, including installation. Problem was, I couldn't get there because my car wouldn't start even with a jump. I called Silva Automotive. Michael said he could be at my house in 30 minutes and would stop and pick up a new battery. He arrived on time with battery in hand and tested the old battery. Dead as a door nail. He installed new battery. Car roared to life. Charge for battery, installation and service call: $145 Priceless! Wish everything was this easy and inexpensive to fix! Will definitely use Silva Automotive again.