I go here all the time to change my oil and they are so nice to me. I'm from the kingdom of Saudi…read moreArabia. Every time I change my oil, they say that I need a new engine and of course I always change my engine and transmission every 3000 miles. That's what they said and you should always listen to your mechanic (:

Took my mother in laws car to get aligned and the guys there were so nice and informative , it was…read morea clean shop! Go and visit them they are good people!

Rolando was great! he explained how the automatic carwash can grab and pull at body parts. Then he…read moreproceeded to use epoxy to get the pieces to stay together-all with no charge. I have had the best experiences with them, from finding me a replacement side view mirror, to repairing dings, to helping my insurance company realize the extent of the damage to my car (totaled) and put it back together so I could still use it. I have recommended them to my friends and family for years.

The staff was attentive and great with communication. They were able to complete the job ahead of…read moreschedule and I will recommend them to anybody in the area. As long as I'm will be going to them for car needs.

We chose Caliber Collision on Marbach because we had used them before and previously had a good…read moreexperience. Unfortunately, this time has been a complete nightmare. Our vehicle was not repaired correctly, and this issue was brought to Robert's attention at least three separate times. Each time, we were told that a part was going to be ordered to fix the problem. However, it apparently was never actually ordered. It has now been about a month, and we still have not received any update on when the part will arrive or when our vehicle will finally be repaired properly. What has been most frustrating is the lack of communication and follow-through. We are constantly having to call for updates ourselves because when we are told "we'll call you when the part comes in," no one actually calls. Come to find out, the part wasn't even ordered. At this point, our next step will be contacting the corporate office to file a formal complaint. We expected much better service and accountability from a company we trusted enough to return to.

Wish I could give a ZERO…read more I dropped my vehicle off at Caliber Collision located at 1604 and Marbach on August 7, 2024, and picked it up on August 15, 2024. I was told all repairs were complete and that the vehicle had been fully checked. The service representative, Robert, asked me to complete a survey and rate him a "10," explaining that the score affects his paycheck. Thankfully, I did not complete the survey immediately, because that weekend I received a service alert stating that my blind spot system was inoperable. I called my assigned service provider and left a message on Monday. He did not return my call until late Tuesday. I explained the issue, and he instructed me to bring the vehicle back on Thursday or Friday, August 22. When I returned on Friday, Robert said he would have to take the car to another center for a reset and re-calibration. I left the car and was notified by text an hour later that it was ready. When I picked up my car, Robert said the mechanic test drove it and confirmed the issue was fixed. He again asked me to complete the survey and "not mention" that I had to bring the car back because it would cause the survey to fail and affect his pay. This was inappropriate and unprofessional -- especially since returning for unfinished work cost me time and money. The next day (Saturday), the light came back on again. I called Robert on Monday morning around 8:30 a.m. and was told he would call me back after speaking with the mechanic. I never heard back, so I called again around 2:00 p.m. and scheduled another appointment. Later that day, he called and said he believed the sensor needed to be replaced and that he would contact Travelers for approval. I brought my car back on September 4 and picked it up on September 5. When I arrived, the receptionist handed me the keys and said, "If you need anything else, give us a call," because Robert was not available. The following day, the same blind spot light came back on for the third time. Continued Lack of Communication: On September 8, I called the shop and was told Robert was off. I called again on September 9 and was told he was at lunch, so I left a message. I called again on September 10 and was told he had stepped away from his desk. At that point, I asked to speak to the manager. I spoke with General Manager Alexia, who was extremely nonchalant about the situation. She said she would reach out to Travelers Insurance to get approval for my car to be sent to the dealership for further inspection and promised to follow up with me. I waited weeks with no response. On September 29, I called again because I still had not received any update, text, or email. Alexia said she was "still waiting on the insurance company." That same day, my lawyer's office contacted the Travelers adjuster, who confirmed that my car had already been approved to go back in. I immediately called the shop again on September 30 and left a message for Alexia. On October 1, I called back and was told she was at lunch, so I spoke with Robert instead. Robert said he knew nothing about my car being approved to return and that Alexia hadn't communicated anything to him -- which was odd, considering I had left multiple messages for him prior to speaking with her. On October 4, Robert said he would speak with Alexia to find out what was going on and would follow up with me. It is now well past that date, and no one has reached out. Current Situation: As of today, I have received no calls, emails, or updates from either Alexia or Robert. The Travelers adjuster has already approved the additional repair, yet the Caliber Collision staff have failed to take action. I have had to return my vehicle three times for the same issue, and it still is not fixed. To make matters worse, I now feel as though I am being ignored or "punished" because I left an honest review with Travelers Insurance. This level of service is unacceptable and unprofessional, especially from a repair facility recommended by the insurance company.

Great Service! Definitely would refer to friends and family. Robert was very honest and upfront…read moreabout my repairs!

he's a lying conman don't take your car to him he won't fix it and won't refund your money if I…read moredon't get my money back within 24 hours I'm sending the police and my lawyer to him I'm waiting for my money immediately

It has been quite the last few days and one of my priorities was to have my car looking normal…read morebefore I had to leave to Houston. Thursday night I was hit by a someone and by Saturday afternoon Paul and Vinny had my car ready. I'm grateful for their time and work. Thank you.

Left things bumpy/uneven and paint didn't cover the scratch marks. Not all scratches were fixed…read more Was nice in person but after the job I text and he hasn't responded. He said I'd be amazed with the results, I wasn't expecting perfection, but what I paid is expect better. In front of front tire this "paste" was left. He said it'd turn to powder and wipe off, it didn't and the parts that did left dark paint. The 2 doors are bumpy and the paint to fix it underneath is still visible. In front of the back tire, they tried to paint and the paint peeled off. He said he'd come back to buff it out. I ended up getting rid of the car.

I can't speak on the other low rating reviews, but all I can say is my vehicle was repaired…read morecorrectly in a timely manner with great communication and customer service. This shop is very helpful with the convenience of working with enterprise and being able to drop off and receive your rental vehicle. My hat is off to Eli for making it an easy-going experience and keeping in touch. The technicians have done great work and have worked around some complicated things on my vehicle including my professional lights that I use for work.

Henry and Chester took care of my Hyund Hyundai ELANTRA where the bumper had been ripped off by a…read moreblown tire. The team I spoke with was Henrey and Chester, both were amazing at communicating with me about any sort of backups or updates with the project when I got my car back it was within a week or so, and looked in perfect condition thank you so much caliber!

Went to get an estimate and was told that since I wasn't going to use insurance I would be paying…read morethe higher rates. Insurance gets the good rates. At least they were honest that they didn't really want my business.

I had to bring my vehicle in after being hit by pickup truck. I thought it looked pretty bad, but…read moreCarlos put me right at ease and walk me through the entire process. I can't say enough about how satisfied I am with the repair.

Have a 2012 991.1 Silver Porsche. Bought it in to remove old PPF and replace with new. The old…read morePPF was deteriorating and I'm sure difficult to take off. The team at Concours was able to get it off and apply the new in a couple of days. Car really looked good. However, in a couple of days I noticed some lines on the hood. Took it back and they fix. Liked them because they stand behind their work, are friendly and pricing is fair. Would definitely use them again.

I brought my 10 year old Mustang in to Concours for replacement tint all around (including my…read morewindshield!) and a full detail. When I arrived to pick up my car, she looked new! Ron really went above and beyond. There were more hail dents than we thought, and he removed them all! And did not charge me extra! They have a really awesome way of removing dents--I highly recommend going to their website to see it. So cool. They also managed to remove the smoke smell from the interior! I've been chain smoking in this car for 10 years; that is a truly remarkable feat and another way they went above and beyond. I did not even expect this! Regarding the windshield tint, it's clear, you can easily see through it, and it blocks so much sun damage. Again, I direct you to the website for more details. All in all, I love those guys who worked so hard on my vehicle. Thank you!