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    Apex Limo Services

    5.0 (1 review)
    Open Open 24 hours

    Services - Apex Limo Services

    Limos

    Town car service

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    5 years ago

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    M&M Limousine Services

    1.8(184 reviews)
    1.0 kmThe Loop

    We booked M&M Limo on Feb 20 to transport about 140 guests for our son's April 18 wedding in…read moreChampaign, IL. (70 from the I-Hotel, 70 from Hyatt Place). A 50 passenger and 24 passenger vehicle was required at each hotel, arriving at 3:30 PM and departing at 3:45 PM. On the Wednesday before the wedding M&M called and confirmed. However, the next day they called to tell us both 24 passenger vehicles were unavailable due to maintenance. By Friday morning they had no solution, so we had to scramble and pay a local shuttle $1,000 for an 18 passenger van and ask some guests to drive or Uber. Two hours before the scheduled pickup we were told a 50 passenger bus wouldn't arrive. Now we were in panic mode! After we demanded a solution, they were able to substitute another 50 passenger bus that had to leave 15 minutes earlier, forcing us to notify guests and adjust plans. The stress and last minute chaos ruined what should have been a celebratory day. If M&M can't reliably staff events in Champaign, they shouldn't accept work there. Return service in the evening after the wedding was also subpar. We expected professional contingency planning and timely communication -- neither was delivered. 2 days after the wedding, I emailed their owner Mike and have not received a response. We did get a call from their account manager Freddie. He assured us that a customer service member would be in contact. That never happened. It was a very disappointing experience!

    This was my first experience with M&M Limousine and I was disappointed to say the least. I was part…read moreof a group traveling out of the country and they sent us a bus that had no where to store our luggage and NO HEAT. We rode from the south side of Chicago to O'Hare Airport freezing and all of our luggage inside the bus with us. By the time we arrived to O'Hare I was sick, coughing, nose running, shivering and freezing. I was so traumatized I decided not to trust them for the ride home even though it was already paid for, I could not put my body through that again. Unfortunately, I will not book any services with them.

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    Apex Limo Services - limos - Updated May 2026

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