The staff are very professional and caring. The waiting room is a bit small but the doctors are nice and answer any questions you might have. read more

If you go in for regular exams and don't have any medical issues you are probably ok but if you have medical issues good luck. Lack of communication is common. Office doesn't follow up and good luck if you can get through. It's definitely not a five star. read more

This building is pretty old and smells like urine. The wait times are always SO long and they always have student doctors who go in first and it makes the wait that much longer. I requested not to see a student a few times and they'd still send one in. Dr. Urso is nice and the one star is for her. I was scheduled for my 6 week postpartum visit on 8/18 and they called me to cancel it and reschedule me for 8/22. Turns out I couldn't make it for that day so I tried changing the day and they hit me with, "I'm sorry we can't. It has to be today and if you can't make it then you have to go to your PCP to get a referral to us so we can see you." Lol so when it's them canceling it's okay, but not when you need to. I also don't recall needing a referral to see them in the first place so why do I need my PCP to write me a referral for a post-partum pelvic check? Annoying. read more

I am glad I didn't read the reviews before I went. The staff was awesome! Everyone is super helpful at my first visit the office manager helped me straighten out insurance issues that due to my insurance company took over 2 hours. The office was awesome they stayed late so that I could still be seen. They could have easily told me to come back a different day but they didn't they stayed late for me. I appreciate the office staff, the PA and the doctors I've seen here. They were all kind, informative and valued my time. I'm am grateful for everyone I've met at this practice. read more

I just wanted to leave a review here for Dr. Nihira and his team. I recently had a pelvic exam here and they were so kind and explained everything very clearly. I was nervous to come here but their professionalism really shows as soon as you enter thru the door. read more

I had my appointment this morning. Everything about this visit was just perfect. I went in on time, I had quality care by the Nurse aide and Doctor Mikio Nihira they both are very thorough. I highly recommend this office. read more

Dr. Him is an excellent, caring, and attentive OB. She might be you g, but don't let this deter you... She's passionate about reproductive health and it shines through her work. Front office staff can sometimes be short and slightly rude, but kill them with kindness and things usually go smooth Thanks Doc! read more

Waited 2 actual hours in the exam room for my doc. This was my first time here. Sad to say my experience was crappy! I came out of the room 2 times to ask wtf was going on. I took a nap too! That's a damn shame I should have not been able to do that , mind you I'm pregnant and I was starving because of the wait time. My doc finally came in all happy and ish and the first thing I say is well I see y'all forgot about me ! And she reply's with oh no we were having computer issues wtf does that have to do with me ? Nothing. My doc was sweet and I actually like her but y'all need to fix this wait time before one of us pregnant women cuss y'all out! It ain't ok! read more

Worst service the girls here gave me such a hard time ! They don't ever send in medication on time unless called and reminded ! They don't ever have the appointments on time had an appointment at 2:30 didn't get in til over an hour later and waited in the room until closing ! They give really bad attitude and literally argued with another OB place I was trying to switch over too because they didn't do what they needed to make me feel like mine and my child's health was important .the only reason I'm putting a 1 star review is to be able to post this comment read more

Horrible service. Appointment was @9:45, and the doctor didn't come in until 11:30. Waited over an hour once I was taken back to be seen. I could hear doctor Atkins complaining outside the room about how many patients she had. Staff was disorganized. Do not recommend read more

I have seen Dr. Urso a few times now. Staff for for the most part have been helpful and easy to work with. She delivered my son a little early due to complications. I also had complications during my c section. (All were with me not the doctors) She stayed at the hospital until I was awake and able to respind directly to her! I absolutely love her kind and compassion. She is one of a kind. Thank you for everything Dr. Urso and staff! I have a happy healthy 1 year old boy. read more

The wait is way too long and some of the women in front do not know what they are doing.... I waited to be seen for 2 hours. The check up only last 20 minutes if that.... so find somewhere else. They have dumb signs that explain that there will be a wait and that they will charge you for unnecessary things such as gender ultrasound unless your insurance co requests it. read more

My wife was referred here by her doctor after she found of she was pregnant they were very unprofessional and rude first they took 2 hours to even see her and the lady that took her vitals and weighed her was very rushed she did not wash her hands between patients she didn't even bother to sanitize the blood pressure cuff, O2 sat monitor or the stethoscope and anyone in the medical field know you should wear gloves and sanitize or wash your hands between patients but she was incompetent. She was rude then they had everything wrong they told my wife she was going in for an ultrasound when she scheduled the appointment but once there they said no that they would have to schedule an ultrasound at another time so they literally waisted her time for nothing they just took vitals and had a brief conversation with the doctor thats it! Its ridiculous NEVER GO THERE AVOID AT ALL COST!! read more

Started coming here due to a referral from Dr. Heather Hughes who doesn't practice OB/GYN anymore. The staff here are very friendly and Dr. Urso is great. She's very personable and truly cares about her patients. There is also another doctor (Dr. Asilian) but I haven't seen her. It's a newer office so you can get in and be seen right away. They don't accept credit cards so you do need to bring cash for your co-pay. It's located right behind the Bank of Hemet. It's so hard to find a good, nice doctor nowadays and is comforting to have found a great one! read more

Apex OB/GYN - Obstetricians & Gynecologists Near Me - Hemet, California

If I could give this place zero stars, I would. Dr. Urso is rough, rude, and rushed. The ladies up front are rude and have no customer service skills at all. They take FOREVER to do their job. I do not recommend Apex to anyone...Especially for young women who are just starting out on their "well woman exams." read more

Front desk is very disrespectful and asked lots of unnecessary questions that didn't have anything to do with the pregnancy, due to the rudeness of the front desk ladies. We decided to leave and went to Kaiser Permanente in Moreno Valley. You have a choice on all of these OB/GYN, don't feel discourage and go somewhere else. You will be amazed and very happy you decided to leave, I was! This place is by appointment only and if you miss it, you will have to wait another week up to a month. They should NEVER ask someone why they don't have insurance, instead show a person what the cost will be if they don't have insurance and what their payment plan would look like and ask if they want to do payments. The front desk needs to be trained or re-trained in customer service. Very rude place....I should have read the reviews before wasting my time here. By all means...avoid this place like the plague! read more

The only reason they get two stars is because the doctor is good. As for the front staff, completely different story. They do not answer their phones no idea how they are in business. My nurse, my insurance and myself were all calling from 9 am until nearly 5pm when someone answered said they would send paperwork never did. Call multiple times they don't answer. I changed doctors because their front staff rather argue with you then answer. I asked for a request for an EKG my insurance requires a request for service so they can authorize a referral. I tell the child at the front desk because that's how she behaved, that I need a request for service so the my insurance will authorize a referral to my PCP. She calls SJ imagining and asked them if they needed a referral. How you got X-ray from Primary Care Physician I'll never know. I said multiple times I don't need x-rays and she continued to say loudly that I don't need a referral for X-rays (which I didn't need) first my insurance ask the doctor send a request and then they will send the referral authorizing the procedure or they will not pay. So she was wrong there as well. If she actually listened and understood what I was saying it would have been fine, but to arguing back and about the wrong thing, proved she wasn't listening and didn't care. Yes I admit had this been in the parking police would have been called because I would popped her in the mouth for talking to me the way she did. Now I understand the problem people were having with this clinic. read more

Update: Don't even bother trying to talk to them over the phone or in person. The women in the front will just interupt you before you can finish your sentences and cop an attitude with you for even trying to ask them questions read more

I can't rate this practice based on the doctor(s), because I never saw one. I arrived for my appointment promptly at 2:30 to do the required paperwork, since this was my first visit with this doctor. I was ushered back to an exam room quickly. However, I waited over an hour in the exam room, on a table, with no pants on. I understand that things come up to throw off the schedule, but it would have been nice if someone came in to let me know about a delay. At 4:16 on a Friday afternoon I had visions of being forgotten and locked in for the weekend - lol. I finally got my pants on and left. I will not begin a relationship with a doctor who consistently (based on previous reviews) make patients wait for over an hour for a scheduled appointment. I'm not sure if it's the doctor's fault or the staff's, but they need to get this problem figured out. read more

I would NOT recommend this place at all! During pregnancy you wait and wait and wait to be seen by doctor. Don't expect to be seen until at least an hour after your appointment time. When it came to delivering my baby...you have to deliver at the hospital in Hemet. Place just seemed dirty and run down. I went into active labor and nurse called Dr Urso in. Over an hour passed and I'm delivering baby with a hesitant and unsure nurse and NO Dr. 15 to 20 minutes after my baby was delivered the doctor finally showed up And her comment to me was, well I think you were the other doctors patient first. This was the delivery of my third child so I'm no newbie and the level of care received is horrible. Post delivery- I never went for the post delivery check up and intended on never going back but I ended up with a UTI before I was able to find a new OB. So I call the doc office and ask to be seen and the staff there tells me since I am not pregnant they can't treat me for UTI's. So if you want to have 2 Gynocologists (1 for pregnancy and 1 for all the other fun stuff that comes with being a female) , don't mind long waits and want to deliver your baby in a dirty, run down hospital WITHOUT a doctor, then this is the place for you. If all of this isn't what you want then search elsewhere. read more

Updating my review... I gave birth to a little girl... If you're pregnant this will be one of the best times of your life and I highly suggest that you do not choose this place it will take the excitement away from your happiness! read more

My stars are given for the doctor and the lady who always helps me right before the doctor. I would give them 5 if it wasn't for the ladies upfront. On the phone or in person they all seem to have attitude and make you feel like you are bugging them. I've always been calm and polite to them hoping it would change at least the way they are to me personally, but it never does. I've seen other people here yell at them so maybe they deal with a lot rude people but maybe be kind to the ones who are trying to be nice to you. Office it self is clean and kept up. read more

Worst OBGYN experience ever! The only two visits I went to they made me wait over 2 hours even after I explained to them that I had taken time off of work to be there. The receptionists there were apparently purposely allowing other patients who had appts after me go before me. After talking to the manager she had to get onto the receptionists. So glad there are other options and that was my last visit there. Keep losing patients, you deserve it. read more

I really liked Dr. Adkins she was knowledgeable about diabetes and was always very kind to me, but the staff is ALWAYS all over the place, gossiping or just not paying attention to their actual job. They set my appointment and didn't make sure I even had authorization to be seen so I had to walk out AFTER waiting an HOUR just to be told I couldn't be seen!? This was at 8:30 in the morning and I had my father take off work for this appointment because I cannot drive. Never going back there again. Last time I went I had to have a procedure THEY RECOMMENDED but were not allowed to tell me where to go and I had to figure it out on my own and I was very upset and they didn't help at all or offer ANY KIND of condolences for my situation. UNKIND, UNCARING AND LAZY is my review for this business. read more

This office would get negative stars if possible I had great experiences with Dr Azlain and PA Spalding but my last visit was enough for me to change Drs I had to see Dr Urso because she's apparently the only Dr left at this office after a two and a half hour wait for bloodwork and ultrasound results she was rude trying to rush through everything and didn't have my ultrasound results after weeks of waiting for an appointment then she threw a bunch of treatment options at me and wanted me to pick with only half the information she's absolutely HORRIBLE! I would never recommend seeing Dr. Urso read more

It's sort of hit-or-miss here. I was assigned to this practitioner's office after conceiving my third child. My first experience was horrifying but the second was much improved. Out of the dozen or so visits that ensued, it really just depended on the person at the front desk (which can be said for anywhere). Either there was a friendly clerk who chatted it up with my five-year-old, or a not-so-warm-and-friendly receptionist who did not acknowledge my presence. At the end of the day, I was pretty pleased with the care I received from Dr. Aslian which is really all that mattered. read more

This has been the WORST experience we have ever encountered with any medical facility in our lives (see reviews online). Although our appointment was scheduled for 1330, the facility gave themselves a 30 minute buffer for paperwork to be completed. This paperwork took approximately 5 minutes to complete. At 1427 a Medical Assistant (MA) then took my spouses vitals and placed us in a room in which my spouse was asked to undress and to wear a gown. At 1515, I exited the room and informed the MA of our total wait time thus far. I was told "you guys are next in the line-up." At 1522 a Doctor Kate Adkins (MD) and resident entered our room. Then the MA walked in our room (with gloves on) and proceeded to give the MD a set of gloves for the exam. At this point I asked the MD and MA to discard their gloves because the MA walked into our room with gloves on and she grabbed door handle (and who knows what else was touched). The MA acknowledged, and discarded her gloves while the MD did not, and asked if we were worried about "COVID-19." During my spouses procedure (routine pap smear), the MD asked the MA for more swabs. This required the MA to open drawers with her gloves on, only to discover that there weren't sufficient supplies for the MD to perform said procedure. The MD told the MA to grab more supplies from an adjacent room. At this point, the MA walked out of the room while spouse had her legs open (facing the same direction of the hallway other patients walked by) on the table with the MD still performing practice. The resident realized what both the MD and MA did, and he covered spouse by pulling down her gown. The MA returned with more swabs, and the procedure was completed at 1530. For the next seven minutes the MD began her sales pitch about vitamin D and how she can prescribe a higher dose of vitamin D vice over the counter. This was completely irrelevant to our visit. At 1540, my spouse finally got dressed once all personnel left the room. At the front desk, we asked for an after visit summary, and were told that they did not do that. At this point my spouse who worked at University of California Irvine, asked to speak to a manager. Katrina Brady-Olson (Manager) told us to wait several more minutes before asking about our grievances. Once explained to Katrina about the lack of professionalism, privacy, sanitary procedures, utter disregard and violation of HIPAA patient rights, she explained that she just started working at this location, and that the facility is working towards better processes and procedures. To include, the computer screens with other patient information faced the waiting room for ALL to see (this was also brought up with Katrina). At no point did the MD, MA, or resident take ownership of their actions. The MD was the senior person in the room and could have prevented all these issues if she trained staff, but clearly for this facility and the reviews it has received, this is the norm! The after visit summary reflected false information which stated that "this is a visit of 30 minutes...20 minutes were spent counseling...patient was counseled on diagnosis" (Signed by Kate Adkins, MD). If one looks at the timeline of the visit, nothing reflects an elapsed time of 30 minutes. Furthermore, my spouse did not have a diagnosis of any kind prior to said visit. When Katrina Brady-Olson called spouse she stated that my spouse should go to a different city such as current city of resident to receive better care. This confirms that Apex OB/GYN located in Hemet, California is conducting predatory behavior amongst senior citizens and low income families in attempts to deceive, violate patient rights, while taking FULL profit of actions not performed. This unethical, immoral, and unjust actions need to be punished with the full extent of the law. This facility needs to be shut down IMMEDIATELY! A letter will be sent to BBB, TriCare, Director and to the Governor of California about this facility! read more

I would NOT recommend this office due to the staff not knowing how to measure ,date,or conceive a baby period .also they want u to come 30min early just to be ah hr late ,. read more

Just called to make an appointment and the woman who answered the phone spoke to me as though I was nothing and was very smartly. She didn't even attempt to make moves to see if something could be done when after me telling her that I am HIGH RISK.... I will not be going here at all !!! read more

My wifes recent experience: Well im not usually one to determine whether I'll go somewhere or not because of a review. But I will 100% say DO NOT go here. From the phone call the day prior to the appt, the receptionist kept calling me Heather Hughes. Ummmm no. That's my primary provider. Duh. Got to the office 10 mins early as requested to fill out paperwork. Very rude front office woman, didn't greet me when I came in, sat down and waited 10 mins for her to stop talking to someone else in the office about how she doesn't feel good, and one of her coworkers must be lucky to have her job with her bleeding nose and all. Then finally got paperwork, filled it out in 10 mins, and sat for the remainder 50 mins until called back by a office person in a lab coat. Didn't say her name, who she is or what she does. Which apparently isn't much since it took her 3 times to do the blood pressure. Got to listen to more great conversation about the office girls talking about their periods and everyone being sick. Got in the room, and ended up seeing a nurse practitioner instead of the dr. She was the only competent person in the office. Where is the manager and why is she not training the team on how to be friendly and professional? Or maybe she was one of the ones chit chatting away. I'm thinking 2 things....either they are doing so well as a business that they don't need to strive to keep their patients, or they just don't care about their reviews, and this is just a job for them. As a health care manager myself, absolutely not acceptable either way. I'm going elsewhere. read more

Disclaimer: I gave it 2 stars SOLELY for one of the Drs. If I could rate the office itself I wouldn't give it any stars . I went to this office in 2017/2018, I had my son early 2018. My first visit at around 8 weeks was brutal, the women at the front desk completely forgot about me for nearly 3 hours, everytime I'd ask if it would be much longer they didn't even bother looking up, they would just say I was next, people went in/out in floods (people who got there AFTER me) before I was even called. I finally decided to change my appointment in hopes for a day when they weren't as busy & when I did so one of the women looked confused because she hadn't even remembered that I was there even after I put my name on the list. Anyway I rescheduled & that appt was better, I only waited 1hr to be seen, my dr at the moment was Azita Aslian (the worst dr I've ever come across) she wasn't very thorough and was plain out rude. I don't believe in marriage, a piece of paper isn't going to make or break my relationship, if it's going to end, a paper isn't going to force us to stay together. So when she asked if I was married and I said I wasn't she snickered and made a face (very professional). I hated going to my appts because I knew how judgmental she was but I went anyway and luckily one day I went in and she was no longer with that office. I've never been happier. I continued to be seen by Dr. Urso who was a delight! She was very thorough and although I sometimes had to wait, I didn't mind because I knew she would make my checkup worth the wait. She was very friendly and always asked how I was feeling and if I had any questions (something that the other dr never asked). I can't speak on how dr urso is during delivery because unfortunately I went into labor when she was off but she did check on me at the hospital the next day and was extremely nice. I wish I could've gone back to her for my postpartum check but I wasn't going to ruin my post pregnancy bliss dealing with the rude women in the front who on numerous occasions would talk about the patients in such a rude manner, it was just like being in HS all over again. I'm not in the business of tearing down women so this was extremely annoying because I'm sure they would also talk about me when I left. They were the most unprofessional group. If you come here be prepared to feel crappy about yourself at such a vulnerable time in your life. They definitely need some re-training in bedside manner. As for the office itself, it was extremely clean. No complaints there. There is much more negative here than positive unfortunately, but if you can handle unprofessional behavior then I recommend this place solely for Dr. Urso read more

The doctors are good but their staff makes them look bad the nurses all have a bad customer service plus you will wait over 2 hours past your appointment time read more

This is by far the worst OB staff ive dealt with . The staffing personal is rude,incompetent,and unprofessional. First of all the MA dont even bother to greet you as you walk in . They literally take 30 min to even notice you and thats only because they need to ask you a question . In addition ,They all have an attitude they get all defensive mainly because they know they screwed up. They are immature females who seem to hate their job very much .dont want to get into details but to make a long story short I havent seen my Dr. Since i was 20 weeks I am now 32 weeks thanks to their unorganized system .I wonder if the Dr. even realizes her business is dropping because of her unethical personal. I love both Dr. URSO and Aslyin they are the best OB in the area . There staff is the worst but they are great Dr. And once you get passed the rude female s youll enjoy your visit . read more

This office is reckless and careless. They are unfortunately the only medical Obgyn in my medical group. I tried making my appointment in advance before my birth control expired. I called in March of 2018. All they had available was in June2018. Which worried me as my BC expired June 23. They gave me the appointment for June 18. I had to schedule 4 months in advance! Ridiculous but I did it. I had no other office as a choice. I show up today the 18th (I called to confirm the appointment this morning) and they canceled it and offered to reschedule at the end of July! I told them I called and confirmed the doctor had an emergency. They still didn't care to reschedule me sooner as I told my bc is expiring. They could careless about a woman's health and the office staff is rude. This was the worst experience I've ever had with a doctor office. I would give 0 stars if I could. I say pick one outside of Hemet. It will be worth it. Never ever go to this rude horrible useless OBGYN office. read more

The staff here are so rude. All I wanted to do was see doctor urso. They were so rude on phone. I just called today and they wouldn't help me with insurance issue. All that needed to be fixed was an address. She wouldn't call the insurance company to fix it so I could see doctor urso. Then my insurance company called even though they aren't supposed to and they left them on hold and never called back. Doctor urso has great reviews but he staff are killing her practice. These people at the front desk and who answer the phone are so rude. Really sad I didn't get to see doctor urso but if I am going to be treated like crap every time I call I guess it wasn't meant to be. The worst customer service I ever had. read more

Horrible, Horrible, Horrible I waited 2 months for a check up cause I was having tummy pain and some abnormal problems and a Ct that showed a 4.5 cm suspicious mass on left ovary, Dr. Aptkins tells me my cancer antigens are up but not to worry but no follow up, made an a appointment for a second opinion with a different obgyn cancer antigens are even higher now 4 weeks later new obgyn is sending me to an obgyn oncologist, never trust these doctors with your life, glad I went in for a second opinion, transferred out will never go back to this place, staff is Rude and Doctors are too busy for proper care. Id give them a zero stars if I could. read more

This place is the worst I've ever interacted with. They constantly overbooked and leave patients sitting for hours and hours in their waiting room. Bottom line, these folks don't care about you and certainly don't respect your time. Best advise is find some other office. Any other office stay away!!!! read more

My mom was referred to Dr. Urso and told us to call right away to make an appointment. I called at 4:40pm on Friday 5/12/17. Note that this is 20 minutes before the office is supposed to close. The receptionist answered right away and asked me to hold. I was on hold exactly 14 minutes and 40 seconds when all of a sudden I was rudely hung up on. I immediately called back at 4:55pm and a lady from their answering service picks up stating that the office is now closed and to call back on Monday. WTF! The receptionist decided she wanted to start her weekend early and instead of taking the last call she put on hold she decided to just hang up on me and close shop 5 minutes early. How extremely rude and unprofessional. To me, first impressions are everything and this is definitely not a good start. And after reading the other reviews regarding Dr. Urso always being late, I am definitely not impressed. My mom will, unfortunately, be a new patient of Dr. Urso's so we haven't actually met her yet, but I'm rating this whole office a one based on how pissed I was, and still am, on the receptionist. Lesson learned: treat your customers better if you want better reviews. Today is Monday so I will be calling them to make an appointment and I will be speaking to a supervisor. I hope the receptionist gets written up. Updated: We did go see Dr. Urso and I have no complaints about her. My only complaint would be waiting in the lobby for two hours and me having to go up to the desk twice. The first was to ask for the new patient paperwork to fill out and the 2nd time I went up I asked how much longer til my mom was gonna be seen. They actually had to take a few minutes to look up who we were. It seemed as if they forgot we were there waiting to be seen. Once we were taken to the back rooms we were done in 30 minutes. read more

I came here as a referred patient from my primary. I arrived 15 minutes prior to my 11am appointment to fill out paper work. When noon came I still was not called then 1 came around and I asked the front desk what's going on?! They said they were short staffed... Finally I was called back at 1:30 to wait again for about 15 min. Dr. Urso seemed to be in a rush I feel like my concerns were not addressed so it is time for a second opinion. I would not recommend this office. read more

I would not give any stars here. I was referred by my doctor to this office. Called to schedule an appointment, comfirmed that my records and authorization was sent. Receptionist said she would call back with an appointment. I never got a call back. Still no call after 2 weeks. I called back and again was told that I would get a call back the SAME day. No call. Called again today, was told that they did not have any of my records, that they are not accepting new patients and that they are scheduling appointments 3 months out. I called my Doctor and they comfirmed my records were sent. I requested that I be referred to another obgyn. Was told that it would be Trinity Womens Health, and I must say, I am so glad, because Trinity Womens Health is amazing. I haven't even gone past the appointment scheduling with APEX OBGYN, I DO NOT RECOMMEND THIS PLACE!! read more