Been a customer with them for about 10 years. Started the cancelation process only to be notified that I'm in a 5 year contract. When we upgraded our panel 2 years ago we unknowingly signed a contract for 5 years under the impression we were signing for the new equipment. The only way to cancel is to pay out the remaining years of the contract. Don't sign anything and never give them access to auto payment. read more

A month later, and I get an invoice. So I had to call to ensure my stuff is cleared regardless of being reassured that it was when I spoke on the phone with Zach on 4/1. While I did receive a refund for the bill not supposed to be charged on April I had a feeling something like this would happen so I asked my bank to block charges from this company. 5/9 This morning I spoke with Norma who cleared the invoice that remained there and ensured that I wouldn't be notified any longer. Let's hope that is so. Again, while in the intention is that jobs are completed and to provide customer service, it seems this company has a tough time completing that. It's truly unfortunate because they have potential to do so but based on my own experience and reviews that precede me, it isn't a priority to improve the customer service they provide to be seamless and at the very least, THOROUGH. Shame. Attached are photos of my correspondence. As someone who's moved off island already and took care of business early on to prevent this, this truly shouldn't be happening. I did my part. DO BETTER. Please. This is a sign from here on out to just stick with Ring and avoid using headache private alarm companies such as these. read more

avoid doing business with apn since they will have you sign a 5 year residential agreement. i have been a paying customer for over 10 years and christina the supervisor is a "shark". let me explain. i recently found another company to provide monitoring services and went with them without realizing that i had about 2 years left on my agreement with apn. well, christina told me in her own way that apn was going to stick me with paying the remainder of the agreement and would not negotiate. so be careful in signing up for a multi year agreement, especially with apn. i already paid $699 for the equipment upgrade when signing for the 5 year term. christina tells me that they need to recover the rest of the cost of the equipment. give me a break! i was not born yesterday!!! i even asked if i could speak to the boss to negotiate and she simply told me that she was the boss and in charge of the business. no aloha shown here! read more

Great service, love the coconut tree cameras. They can put cameras anywhere!!! They can do low cost and high cost security for your home and business. read more

APN Alarm Company - Our coconut cam!!! - Security Systems Near Me - Aiea, Hawaii

To update my previous review: I sent a registered letter to the P.O. box APN provided me. March 18. 2022. Following the trail of a registered letter, it gets forwarded to ANOTHER P.O.BOX, THIS ONE OUT OF STATE. Then the letter sits, not picked up for nearly a month. I get billed Again for another month of NON SERVICE from APN. When I called the local office again and I was asked if I could send the letter again. I told the woman that I spoke with that I had sent them a letter, by registered mail on this date. It was then forwarded to a P.O. box out of State. I asked who's P.O. box that was if it was not the company's? Were they committing interstate mail fraud? Because I'm sure the postal service would like to know about it. Yes, these clowns had the audacity to bill me again for the Month of May. I have filed formal complaint with the post office for interstate Mail fraud. I suggest everyone else dealing with these thieves do the same. read more

APN and Roger Van Ness is a joke. They play games with your account and will renew your contract for another five years without your knowledge or consent and bill you.... I was dissatisfied with their service from the start. Imagine paying over $2250. for equipment that fails time and time again. Even the upgrades they make you pay for as well as the key fobs. Lots of sales talk about how great they are. MY ADVICE, RUN FROM STEVE VAN NESS OR ROGER VAN NESS AND NEVER GIVE THEM YOUR BUSINESS. read more

Customer service is terrible! They say a technician will call you back but never does. You either have to call them back or you end up figuring it out yourself and don't need their help anymore. When I think about it, it's rare to find a company with good service after they collect their money...so sad read more

Technician was supposed to come out however, did a no call no show. I had even called in the morning of, to make sure they were going to be here. I called the customer service number and the lady on the phone said "oh, the technician that was supposed to come out called in sick" and they should have called you. Wtf!!!! Seriously? Sloppy company and horrible customer service! read more

After dealing with APN Alarm for almost 5 years, it's safe to say I won't be renewing my contract or recommending this company to anyone. It is by far the worst alarm company I have ever had. In the time that I've been their "customer", I have had to deal with them forgetting to charge my account for whatever reason, then telling me that I have late payments numerous times, then having to talk to multiple representatives and end up explaining multiple times on the confusion they caused. My contract is set to expire in 2021 and my device has already stopped working a few months ago (I was still getting billed every month it was off). I called APN once again to find out what was going on. I spoke to a representative and they told me that in order for someone to take a look at the alarm system, there will be a service charge of over $100! They later called me back to tell me that the device is not turning on because it could be an older model that uses 3G. So I guess the alarm system doesn't work after 4 years because it's considered old and incompatible??? I asked if there would be a charge to get it fixed since I feel like this is a company defect and it is not my fault that the alarm system does not turn on because it is outdated. The representative told me that they will "call me back." It's been about a week... still no call back. Still getting charged monthly... Can't wait for my contract to be over. Then I can finally say bye to the worst customer service I have ever had. P.s. make sure you keep track of when your contract is over because APN won't do it for you. They told me that it's my job to keep track of when my contract ends and submit something in writing or whatever about how I want to cancel my contract because if I don't, it AUTOMATICALLY rolls me over to another 5 YEARS of being locked in with them. read more

Jeff and I were recommended to see Peter by our realtor. We reached out to Peter, let him know we just bought a house, and was able to have him do an estimate 2 days later. We were excited about receiving the Ring system (as part of their promo), and if you know anything about it, you know it's worth having. Peter was able to give us a detailed walk through of everything they were installing. During his speech, I realized APN would be best for us because it was a local, family-based company. It just didn't make sense for us to choose a company who didn't have an 808 phone number. Ikaika came to do the installation of the alarms and panel and did a great job explaining how to use the panel and app. When they came back to install our cameras, we just felt such relief knowing our home was completely secure. It's been about a month since we chose APN and I don't have to worry about my home being invaded. We had one false alarm - forgot to disarm home before opening garage - and I'm so glad we know it works! Thanks so much Peter & Ikaika! read more

APN Alarm Company - Security Systems Near Me - Aiea, Hawaii

Three cheers for APN's Hilo-based tech, Nick! He was absolutely wonderful, spending time to figure out all the things that could be tweaked on our system to make it run optimally. He is kind and courteous and professional and caring. He needs to be cloned! Thank you so much, Nick! read more

I want to give an awesome review to Alvin and Ben. Both are extremely helpful and professional. Alvin was great about explaining our options for the house. Ben did a wonderful install job and explained the system to us. We are a very satisfied customer. read more

We have been asking for nearly two months to cancel services due to selling our house and moving off island. To date we are still being charged for these services and receiving calls for alarm monitoring. Good luck getting through to someone on the phone or by email for account issues or maintenance requests - unless it's the weekend (this person isn't authorized to help with anything bar alarm calls). It's a shame really - the setup process and salesman was great. read more

Forget trying to get hold of them for anything unless you have a long time to wait on hold and don't mind being disconnected sometimes. Kevin on the Big Island is the smiley salesman then immediately becomes unavailable and never returns any calls ever. The contact number on their website is a 45 minute hold everytime. Monitoring service they use is ok. They will charge you $1,000 to install the system on a small house...2 bedroom 1 bath. On the mainland it is $0 and they get the money back from the $50 a month service and a 2 year contract. APN charges $55 a month + the $1,000 to install on a small house! read more

I've known Roger for a long time and use APN alarm in my parent's home in Hawaii Kai and my home in Waipahu. Alarm system in Hawaii Kai replaced a older wired system from Sentinel Alarm. New System is wireless and featured packed. The ability to monitor your system remotely and having local support is gold! read more

Terrible experience! Repeated billing errors. Long term billing contracts that you cannot get out of. Similar services available at much lower cost. AVOID! read more

Highly not recommended, I have the business in Hilo, HI, and would love to support Hawaii business in any chance I could. When the Sales Manager stopped by in September 2015 and offered 5 years contract by stating that they have a local office around the corner of my business so I can call anytime if have any issue with the system with no charge. 3 years had passed, the first call was made to verify the alarm machine and was told would be charged for $75.- each time to come out for service. Another year had passed, the sensor stop working and was told that I have to buy a new machine at a minimum cost of $150. I already learned enough to know I don't want to have anything to do with APN after the contract ended. Then COVID-19 locked down ordered, I have to cut all the cost especially for a machine that didon't work. I sent 30 days advance termination service in April 2020. Even though my original contact ended in September 2020, now almost a year later, the bill is still coming to my previous store, together with late fee. They knew about the contract has ended because I spoke to representative from the main office and was asked to send a copy of the cancellation letter. I complied with their request, they continued to send the monthly billing. Please AVOID this scam company. read more

We had great experiences with Tyler. He installed alarm into our newest store, he did such an amazing job. Super friendly, flexible, excellent services. Thank you Tyler. Highly recommended. read more

Someone was supposed change the position of an alarm and I was told they'd come the next day. No one showed up

Imagine paying for monthly service and having no one help you. Customer service is non existent. simpli safe will save you the headache.

Isaiah was awesome!! I feel like he did a three man job in an amazing timeframe. Great job! Would definitely recommend to other people just because the hardest part (installation) was done super smoothly. The wires for the camera were hidden and out of sight. read more

This company is a joke and I highly recommend nobody to use them they keep trying to bill me for service charge that was under warranty. This has been a total nightmare they Dont have there shit together good luck to the people that have to deal with them and good luck if you want try to cancel service. read more

My home had recently been broken into ...twice. Being a single mom I needed to feel secure and confident in my home again. I called two other companies and was very disappointed. Then I found APN and explained my concern and situation. Let's just say it was ease, professionalism and the BEST thing I did. They not only sent Peter out right away, they called an installer to come in overtime as I was nervous in my home. I LOVE my alarm system and cannot say enough good things about the service I received. Ikaika installed my system and was amazing. He explained everything, took his time and left his card. Peter also came by again to make sure everything was set and I was happy. If you need an Alarm you NEED to call this company. Thank you APN for everything read more

If you need a home security alarm system, keep looking. The experience we've had with APN is something we don't want others having to go through. Aside from sweet talking to get the sale, false alarms going off multiple times. Disgruntled techs coming to our house to "repair" sensors which end up tripping AGAIN and police coming to a false alarm multiple times. all the way to this 5 year contract "auto renew". we wanted something to protect us from being robbed, yet they seem to be the ones we now need to be wary of. so sad, so unfortunate. funny how their phones don't work when it comes to these problems. hmmmmm. read more

I called to cancel my service and the agent said I would be able to cancel but had to provide a 30-day notice. A collector called saying that the American Express Platinum Charge Card declined and that I needed to pay an extra month. I read her the same card numbers again and explained that the agent said I was able to cancel through September. Absolute worst service and would NOT recommend to family or friends. Worst service ever and a total waste of time by incompetent service representatives.- read more

Thank you Rodger for keeping our family safe! They are very professional and did a wonderful job with our house. I would definitely recommend APN Alarm Company. read more

Security sale team and part of owner showed up free quote for my place . Had experienced bitter/ sweet broke in few weeks ago . We realized no more safe feeling of my nice neighbors lots mainland drug head moving to hawaii started so bad staff all over this island . We ordered Ring but it's always nice to have actual person show up or if anything happen help fix mechanic issue . We planing try this company after add Ring" Dylan and Steven are good attitude and try to introducing / explained to us that we can depend on them and there are lots positive points of put local security company . This company serving many many years also lots of franchises store and major store using them . I believe lots big stores such as target or first food store has choice yet they choose this APN that meant strong impression of this is "good security company " we can depend on their system . I like to recommend to especially BIG ISLAND residents because I research and look for security company and did talk to one that also located office in Honolulu but sales guy's impression was pretty bad and reviews from customers are bad . So most likely this gonna be your choice if you want local security company to take care of your families safety . APN provides discount for recommendations and senior medical alert too. read more

Horrible company . You will never hear from them after signing a contract . Need great service go elsewhere . BEWARE

We want to thank Zack Ching, the technician who installed the system for us. He checked over the work he did; explained the system thoroughly and answered our questions without hesitation and in a very courteous manner. APN should be proud of having an employee like Zack! read more

Roger Van Ness from APN Alarm Co worked so hard to get my cameras working for me. He diligently came to the house until he could figure out what was wrong with my system. He knows what he's doing! Great company and staff! Highly recommend. read more

Josh was my APN technician excellent customer services very friendly and informative and most important fixed my problem in a timely fashion Mahalo APN read more

This is one of the worst companies to deal with. I have been talking to them since I moved out of my place in Sept. 22, 2018 to stop billing me and deducting it from my bank account. They have continued every month deducting the monthly fee even after I talked with the owner - Steven - and he told me he would look into it.. Well that was 3 weeks ago and today they deducted another payment from me. I have sent them many e-mails, made many phone calls to get them to stop charging or deducting my bank for the monthly fee. Till this day almost 8 months after cancelling they are still deducting the monthly fee and are not providing alarm service to my business. I might have to check with an attorney what recourse I have. read more

I'm sorry to have to write this as our up-front experience with APN was so positive. Overall, we have no complaints about our alarm system but the billing and how APN handles their business is forcing me to switch companies. I got a call a couple of weeks ago from someone in their office saying my account is past due. I was surprised since I always pay my bills on time and I don't remember getting anything from APN (I thought I was on auto pay actually). When I asked what we owe, she said that we actually haven't paid our 2017 and our 2018 bill--WHAT?! She asked if the credit card on file is still active (it is) and then when I asked if they have my card, why wasn't it charged she said there's been some turnover. Seriously? I sort of recall that something similar had happened back in 2016 and I had to call them to remind them to charge us for the monitoring service. Anyway, I authorized a charge to pay for our 2017 and 2018 bills and they said they will send me the receipt. Then, just the other day, I get a notification that a charge for $900+ hit my account. ??!! It's from APN and I'm assuming it's for 2017, 2018 and 2019 but that's not what I was told on the phone. At this point I need to call them to find out what's going on. I'm updating my Yelp review since I was in here writing a review for another company. UPDATE: I checked on my monthly monitoring amount and the $900+ is for the two years, so that's the correct charge--I should have waited before writing my review. I also see that someone from APN has reached out to me as a result of this review. I'm upgrading it to two stars because the charge was correct. It's only two stars because it's not cool to be billed for two years worth of services all at one time and I still haven't received a receipt for the charge. I also looked in to other monitoring companies and I can get my alarm monitoring for way cheaper. APN doesn't have a local monitoring station anyway and it's not like they provide any customer service to make it worth staying with them. read more

We just had security cameras installed in our home. Our installer Tony along with Duane and Stevie were helpful and courteous. I highly recommend. read more

My home was burglarized years ago. These cracked-out bastards not only robbed us while we slept, they decided to mess around before leaving the premise, by kicking down my parents' bedroom door. I heard a loud crash, followed by my mom's horrified screams. The financial losses sustained were huge, but the emotional trauma was much worse. Till this day, it still haunts my parents. My parents signed a contract with sales guy Herb soon after, installation was scheduled for the following week. I was put down as the primary person to contact. I have been dealing w/them personally every since (both over the phone and in person during the service visits) starting from 2011. - What I didn't know was that Herb failed to disclose to my fragile traumatized parents the part about a mandatory 5 year-monitoring contract that comes along w/the system before they signed. - Also didn't tell them about it auto-renewing every 5 years. - Also didn't offer them any additional coverage for service and repairs. He wrote "declined" on the contract himself, but no word was ever mentioned to my parents or myself. When I called APN to address this issue, I learned that Herb had left the company a week after the contract was signed. Bad omen, right? Within a few months of installation, we'd get multiple false alarms that would startle and wake us up. - Always the same window, always around the same time frame, anywhere from 1am-2:30AM...as if it was programmed to go off every week (sometimes 4 days apart) to scare the shit out of us & our neighbors. Eventually, more zones/windows started to fail and false alarm. After seeing that it's consistently the same 4 windows, I called APN to have them come fix it. - Paid for the $75+ tax/hr labor fee. But it was all for nothing, as the same window woke us up again within a few days. - Called again and scheduled a 2nd service. Again, nothing got resolved. I spoke to owner Steve. He initially agreed to waive the labor cost for our next visit, agreeing that it's not right to keep charging us. - But then he CHANGED HIS MIND and said we had to pay them again, arguing that it's to cover his guys' gas and time. Seriously?? Who's going to pay me for all the hours I had to take off work to let these guys into my house?? For the past 2 years, I have been disabling the 4 windows nightly, in order to arm my alarm. Pathetic. Our communication panel crashed Feb 2014. The constant beeping every 5 seconds was annoying that I gave APN a call to come fix it, along w/the 4 windows that we've been putting a "bandaid"on for the past 2 years. - April visit #1: Technician showed up 2 hours late and said he doesn't have enough time to fix anything by himself. He promised to bring a 2nd guy w/him the next visit and even guaranteed that the job will be completed the 2nd time around WITHIN 1 HOUR. - April visit #2: One guy called in sick, the 2nd guy showed up an hour late. WTF! * Again I was told that the work that was promised to be completed within that 1 hour, could not be done because they were short on 1 guy. Again I was told to reschedule. * Paid & tipped. It crashed and failed an hour after he left. The annoying constant beeping returned. I was livid. * They told me to call back the following week to sched yet another appt. I was told to pay them AGAIN for the next visit, PER HOUR, PER TECHNICIAN! I understand having to pay for service, but if you don't show up on time (or show up at all) and lack the competence & skills to fix it all these times, shouldn't we get a frickin' break? APN posted this Feb 17, 2014 youtube video http://bit.ly/1kJorNQ ***If APN deletes this video, don't fret. PM me and I'll gladly send it to you. I've already went ahead and downloaded/saved it for your viewing pleasure. You're welcome. **At 1:40 mins: So-called guaranteed 24hrs service: "we will take care of you on the spot." - Bullshit. I called barely an hour after the tech left, when the alarm crashed AGAIN and was told to call back on Monday to set up another appt, since it's friday and they're now closed. - Their phone peeps are 24hrs, the repair guys aren't. **At 2:06 mins: "If it's $25 today, it'll be $25 in 10 yrs....25yrs." - My contract clearly states $25 monthly, with no future increase. - My last 2 billing statements showed that the monthly rates had gone up to $28+ ($1-$2 increase each time. Such shady practices. What's the point of a contract then?? Thank goodness for Michelle, the accounting manager at Vyanet Operating Group. She owns all APN contracts. I called her to address the many service issues I've been having & she was really understanding. - She reimbursed me for the past 3 months of monitoring service (since it crashed in Feb). - She also agreed to cancel the bogus 5-year contract. 11 complaints on BBB. They're not even accredited: http://go.bbb.org/TwSgqe. We were victimized 3 years ago, but thanks to APN, we felt robbed all over again. read more

Reis and Tony showed up on time , did a great job and they were easy to work with. Marty K. read more

They lie about how good and honest their services are. In truth, they are the worst home alarm company: FALSE ALARMS all the time, their cheap system drives me crazy on and off, makes my neighbors scared, and I feel DOES NOT PROTECT. Others on Yelp say go run to any other company to get service. I too will never use them ever again. Secondly, beware of their evil service contracts. Their salesmen only care about taking your money and giving you poor expensive service. You will end up with a lot of service charges. Read their evil service contract . Lastly, their service once they have you is pitiful because you're stuck with them. Poor, poor, poor service WARNING: GO TO ANYONE ELSE!!! I heard ALOHA Alarm are really good!! read more

Alarms. In this day and age of theft and crime, if you want to protect what's yours you need to have an alarm system active on your property. But not all alarm companies are created equal. Over the past 20 years, my family has used four different companies in Hawaii to protect our home and our business: Sentinal Alarm Alert Alarm Sonitrol Advanced Protection Network (APN) Of the four, APN has provided the best service and equipment. Also, APN charges the least monthly payments at $25 per month for the basic package. So if you're planning to install a new security system in your home or business, APN is the way to go. read more

I would not recommend this company mostly based on their faulty price quotations. Kevin ,who initially helped us quoted us a price that we thought reasonable. We signed the papers and thought all was ok. Then, on the day of installation he says that can,t do it without charging us 250 more!!! Wth! He had already been to our house two times before he gave us the initial quote. How come he all of a sudden needed 250 more? It didn't,t make sense and even though he knew we were upset, went ahead and charged us. Another thing is the customer service sucks! Kevin mentioned over and over he was the owner,s son, like I really care. And initially he was very bad at returning phone calls. Save yourself the hassle and go with a better alarm company! read more

So today at my workplace, Tyler swung by right on schedule and set us up with the equipment. He got the job done smoothly and effectively. No extra drill holes, fluent communication. How courteous and professional! Thanks Tyler! read more