That happened to my sister who was living nearby to that service, in 2010 when she needed taxi to get her to a hospital, they never showed up No explanation given to her. She had to wait on the front of the building, and couldn't go back and forth because she had a landline no cell phone. read more

As a Manager of a busy night spot, I often call car services for customers in need of a ride. Apolo Taxi has been the default car service myself, our bouncers and bartenders have utilized for customers. We have called Apolo Taxi hundreds of times over the past couple years. That is until April 15, 2015. I personally called Apolo for an in-town pickup. The dispatcher correctly repeated the address and business name to me. However, when I called 5 minutes past their ETA to follow up, the dispatcher assertively claimed that I told her a different address. Now it's one thing to HEAR a different and to be TOLD a different address. Was hoping this was an isolated incident due to her having a bad day, however, Apolo Taxi refused to send another driver after the dispatcher consulted with her boss. It was later brought to my attention that on at least three separate occasions, Apolo Taxi drivers picked up someone off the street instead of the customer we called for. So we have poor customer service from the dispatcher, subpar leadership from the person in charge, and drivers picking up the wrong people. One Star is more than Apolo Taxi deserves! read more

I've used their service various times to get to and from places. They are always on time and their prices are truly reasonable compared to others in the area. I will keep using them read more

No complaint from me. Called for a ride and got one. I only used them for one ride and it wasn't rush hour or anything, but I got picked up within 10 minutes after calling. I asked the driver if he would go fast since I was running late, and once we got out of the always terrible Passaic traffic, he was only too happy to oblige. PS I don't know how to fix it on here, but it should be Apolo Taxi, with one L not two L's read more

This cab service does not deserve a star. Horrible service. They tell u five minutes and they end up taking 30min. I rater walk I will get to my destination and they will still not show up at my apt. Horrible, horrible ..... read more

I want to report the horrible service that Apolo is providing in Passaic. I had 2 incidents where I called taxi company and both time (different days) I was waiting for a taxi that never showed up. I called the base several times to complaint and was told taxi was on its way when in fact it was not. read more

I can not believe that girl gave Apollo Taxi a 5, they are horrible. 1. She must of used them very few times. She's not from Passiac, she does not know what she's talking about. 2. They've had me waiting hours before.... literally. hours.... plural. And as I would call to check up on them they'd always say yea, almost their. Thank god my wife wasn't in labor or something serious for....... 3. They will mislead you into thinking they're almost their when in fact they are not just so you don't call anyone else. 4. Their customer service sucks. Most of them don't know how to speak English. And after you complain to them about having you wait 2 hours they will simply hang up on you! 5. Their prices are not reasonable, perhaps she had no one to compare them with. 6. When they finally do pick you up they speed excessively like wild men and you'll be flying around in the back seat struggling to put on your seat belt fast enough. 7. As I write this I am waiting for a friend, he called Apollo and they've had him waiting 1 hour, so he called Black Cab and they got their in 10 Mins. What you said makes no sense I'm sorry. But If you only eaten vanilla how can you say its the best ice cream, and if you've only used Apollo how can you even rate them? Next Time Try Black Taxi in Passaic, NJ - 973-472-0200 This is not rage from a one time experience people, this same S**t has been going on for years!!!!! Trust Me and Just Avoid Them, You Can Probably Reach Your Destination Quicker by Walking. P.s. If i broke my leg and needed to go to the hospital I rather walk then give them my money. They're extremely insensitive. read more

Apollo used to have problems with the dispatcher sending the cab to the wrong address. No more. They now, on the phone, ask you to press 1 for English. We have used Apollo for a long time. I love their low rates. The drivers are kind of pot luck. Some speak English well and others, not so well - BUT they have never had a tough time finding wherever we were going. The drivers have always been polite and friendly and helpful. read more

The driver was prompt and drove fast. We were there before we knew it. HOWEVER, having a Latin driver that can understand English would help. He had no idea of the address we wanted him to go to. In this case it was the Gershwin Theatre in NYC. I gave him the exact street address and still he kept asking "but where is?" Not a good sign. Again, he was a good driver but not knowing how to communicate with his passengers might be key. read more

It takes too long for them to get here, I was in a hurry to go to work and yet they still took their time. I called various times to know if the taxi was on its way and they would say "it's on it's way". I would've preferred them saying "it'll take a while" or something around those lines. Some drivers are also rude! Not good!! read more

service sucks! the dispatcher is very rude, they say 5 mins and they take FOReVER. some drivers are very nice others not so nice ! stay away from this service" It's ridiculous I waited almost 1 hr for a cab to get to where I was at. Bc apparently the dispatch forgot ! I don't recommend this service at all read more

i have been living in passaic my whole life and from what i know they're hardly ever on time and they're super rude... they hang up on you quite often. when i call them back because my taxi is 20 minutes late they yell at me and hang up on me. last night i called them around 12:40 AM and they said to be on the look out, i waited and waited until i called them back and they said they were on their way, i continued to wait and when i would call back they would hang up on me. it got to 3 AM and when the lady answered i told her my situation and she said "we don't have any taxis in that area" and hung up on me.... i had to walk home. i don't understand why they couldn't just say something in the beginning. read more

I used Apolo to go to a local bar (and then home again) from Clifton to Montclair. These towns are right next to each other. The cab got lost to pick us up and was about a half hour late. We got to our destination after much guidance from us. He was nice, we tipped him. I guess they don't believe in GPS. The fair wasn't expensive, however, you get what you pay for... Later that night when we were trying to get home, I called them again to pick us up. We were waiting for well over a half an hour outside in the cold. I called back multiple times to tell them the name of two street signs I was standing under on the corner since the address and name of the bar didn't work. I saw them drive right passed me twice. I called both times and the lady on the phone had a NASTY attitude and was yelling at me saying that I gave them the wrong address. Meanwhile, I'm standing UNDER the two street signs in front of the bar I've been saying all night. And they drove passes me twice, so they must have known where I was. Not only did she give me a nasty attitude and was yelling at me on the phone, she was saying it was my fault the driver is incompetent. I told her to cancel I would just take another cab that's been sitting right in front of me. She said they would charge my credit card anyway because of gas and time that they wasted - regardless if I got the ride or not - like that's my fault you don't use GPS or know what you're doing. I said if they charged my card I would dispute the charge. She continued to be a nasty bitch. As I was on the phone with her, the cab driver finally drove by a third time. This time my boyfriend had to run into the street to flag him down. Once we opened the door, the cab driver immediately started YELLING at us. I couldn't quite make out what he was yelling at us for due to his accent, but I had a pretty good idea. He aggressively drove us home, again needing directions from us the whole way. As soon as we arrived, we said thank you, opened the door and got out. We barely got the door shut before he sped off. We obviously did NOT tip. We also will NEVER use this "service" ever again! read more

At my job a customer asked to call him a cab, so I did so they don't even say hello I had too guess that they answered. The customer waited 10 minutes longer then they stated and asked if I could call again so I did and they said they showed up and didn't see anyone, which is impossible hes been outside the whole time. He waited another 20 mins and I called back and just simply asked what kind of car the driver was driving and she told me they are too busy she couldn't tell me and hung up read more

they take way to long, i called three times. first time when i actually called for the taxi, then i waited 10 min and waited 5 more min, and i was in a hurry. then place ware i needed to closed so i ended up not going. read more