Despite being a loyal customer for years, we have decided to seek hair care elsewhere after being…read moreinformed for the first time - ever - that "there is a 5 minute late policy" when my Husband pitched in to take my daughter to her appointment after I became violently sick. Her appointment was at 2 pm and my Husband arrived with her at 2:07 pm. They refused to see my young daughter through no fault of her own and without any advance notice of said policy. Had we known, I may have risked taking my daughter myself instead of requesting help from my Husband. I wanted to inform other customers in case they potentially run into an emergency that may make them "5 minutes late" as we were not extended that courtesy. We were simply and quite unfortunately turned away. Although, I do believe my Husband and daughter were discriminated against as I do not see this "policy" listed anywhere. If it is, in fact, a true policy, I would recommend the salon make their customers and potential customers aware in advance as the only heads up we have ever received was their policy on 12 hour cancellation.

I've been going to this salon for a couple of years now Jasmine is an absolute amazing masseuse…read more However my last experience on June 10th I had a gift card to pay for my services the receptionist accidentally instead charge the entire amount on my credit card because that was what I was using to pay Jasmine her tip. The owner Chris first off took over a week to respond back to my complaint about my credit card charges. Instead of him asking me what happened he listened to whatever his receptionist told him when I talk to her on the phone. Mind you this was not the person that I had engaged with on the 10th. Saying that I paid with a card and that I changed my mind to use the gift card which was a lie. Chris said he cannot refund me my card because of a new system that was installed. He proceeds to tell me to call my credit union and dispute the charges. I called my credit union and explained the situation. They said that it doesn't work like that. I reach back out to Chris and he has not responded back. I have yet to receive my refund till this day. I'm putting this review on all platform. No one should have to experience this his customer service skills is horrible. I'm also reporting this to the Better Business Bureau

Sonja is great! Love the variety of the services offered and always happy with the results!read more

I have been a client of Sonja's for several years now basically for lash and brow services and…read morerecently decided to become a VIP. I have always taken good care of my skin but by purchasing a plan it gave me the opportunity to experience treatments I probably would have never tried at a great value. I found out what worked for me and what I liked. Some procedures were less comfortable than others but I discovered what gave me the results I wanted. Sonja's gentle touch along with her experience and expertise have made her my go to esthetician for my skin care/beauty needs. My skin is healthier and in better condition than ever! Thanks!

Have been going to Laguna for a while now and have always been pleased with my mani pedis. Amy is…read moreamazing and emphasizes nail care and I love that. Love her massages also. Very friendly with good conversation. Clean atmosphere and well organized. Always greeted by my first name when I enter the facility by owner.

The pedicure was okay. The polish has ripples in it on my big toes which does not look nice…read more I got a full set and gel polish. The manicure was HORRIBLE. The lady half painted some nails, left glue and paint on my hands, cut my thumb, the nails are uneven, didn't do the design I asked for, there is still dust and bumps on the nails. The lady kept getting up and walking away to do random things so the nail appointment took an hour and a half. Did not listen and was not helpful. I called and am going to a refund. do not recommend. Update: went to go get a refund and was argued with for 15 minutes and told I wouldn't get a refund. The entire experience was horrible. This is the worst nail salon around. DO NOT GO HERE. Will be reporting them to the BBB. In the end they would only give me half a refund. Horrible service. Horrible store. The worst.

New to the area and was looking for someone who can wax my eyebrows... Biggest mistake was coming…read morehere to get my eyebrows done. I cannot believe I paid someone to ruin my eyebrow. Never had this done to me before. The wax also burnt and caused some type of irritation in the middle of my forehead. Never had anything like this happen to me before at other waxing places. I would not recommend the waxing service. Hoping my eye brow can grow back!

Great location, relaxing ambiance while getting your hair done. Went for a first time appointment…read morewith Mariela as my stylist and she did a great job on my hair cut! She listened to everything I wanted and was meticulous; checking along the way that everything was looking how I wanted it to. The online booking process was quick and easy; perfect for an introvert. The products used smelled great and made my hair look beautiful but there was no pressure or big sales pitch to push me to buy anything extra which I appreciated. Great experience and I will be back!

I have done facials, waxing, briw tint, and eyelashes and Chantelle is amazing!! Always…read moreprofessional and great conversation. I will never go anywhere else!

Let me tell you. I've never laughed harder getting a Brazilian; nor have I ever said laugh and…read moreBrazilian in the same sentence before. I worked at New York Comedy Club, so I know good humor when I see it. Chantelle did not only give me the best Brazilian I've ever bad; being that it wasn't as painful as it usually is, absolutely no ingrown hairs afterwards and she easily is one of the funniest gals I've come across making the experience of a Brazilian much more enjoyable. I would recommend her and her spa to anyone who is looking for a good waxing place and is sketched out about every other place in Kenosha and Milwaukee like I was. I've had many waxing experiences prior and I can tell you whole heartily that this was the funnest appointment and best results I've ever had. GO HERE FOR YOUR WAXING NEEDS! You already know I'll be back.

I absolutely love going to Harry for my nails, and I recommend him to everyone. I'm always happy…read morewith my nails, and he does an amazing job every single time. Unfortunately, the front desk has ruined my experience. She can come across as rude and doesn't seem to listen when I make appointments. More than once, I've asked for a specific day with Harry, and instead of telling me he isn't available or asking if another day would work, I've been scheduled on a different day or even with someone else without being asked first. It's really disappointing because this has nothing to do with Harry. He is incredibly talented, and I will continue recommending him to anyone looking for beautiful nails. Unfortunately, because of my experiences with the front desk, I'm no longer happy going there and have decided I won't be returning.

I got a gel full set acrylic with design done by bibi I've gone to her multiple times. She's very…read moregood. She always does so good she's super nice 10 out of 10. this is always my go to nail place. Everyone there is super nice. I would never switch up and go anywhere else. The vibe in there is very nice and cute and it's just super clean.

First timer for this establishment. Made an appointment, entered it on my phone calendar. Got there…read moreand she said I had the wrong day. It was scheduled for next week. I called to confirm on Friday for Monday. Got there they said my appointment wasn't for an hour! Now, I had it confirmed! I asked her to Just cancel it. Without hesitation she said ok. Not, we can see if we can work something out or try to accommodate me in a courteous way. Mind you I'm a Black Woman in an empty white establishment! This is what we get when we want to receive a service from the wrong place with the wrong people! Shame on you!

I came here for a bachelorette party & had an amazing time! The staff was so so kind & helpful…read more Paris, my nail tech, was INCREDIBLE! My nails look lovely & she was so personable. We had great conversations and I enjoyed her company very much! If I didn't live an hour I would definitely be coming back to her. Check this place out & if you're wanting your nails done request PARIS!

Terrible haircut. Said to keep the length, nope didn't listen…read more Stylist just talked all about herself and business. Criticized my hair twice

Love love love The Bluegrass! I've been going to this salon for 20 years and I will be a loyal…read morecustomer for another 20 years :) It's a gorgeous space that is inviting and cozy, kind of a hip farmhouse vibe that really adds elegance to the experience. Stacy (the owner) is a treasure, so lively and fun to chit chat with. My fav stylist is Bailey! She's a wiz with color and her cuts are always stunning. This place truly is a gem.