I've been going to this salon for a couple of years now Jasmine is an absolute amazing masseuse…read more However my last experience on June 10th I had a gift card to pay for my services the receptionist accidentally instead charge the entire amount on my credit card because that was what I was using to pay Jasmine her tip. The owner Chris first off took over a week to respond back to my complaint about my credit card charges. Instead of him asking me what happened he listened to whatever his receptionist told him when I talk to her on the phone. Mind you this was not the person that I had engaged with on the 10th. Saying that I paid with a card and that I changed my mind to use the gift card which was a lie. Chris said he cannot refund me my card because of a new system that was installed. He proceeds to tell me to call my credit union and dispute the charges. I called my credit union and explained the situation. They said that it doesn't work like that. I reach back out to Chris and he has not responded back. I have yet to receive my refund till this day. I'm putting this review on all platform. No one should have to experience this his customer service skills is horrible. I'm also reporting this to the Better Business Bureau

Had an amazing facial with Aiyannah. Definitely fell asleep a couple of times. Would totally…read morerecommend.

Sonja is great! Love the variety of the services offered and always happy with the results!read more

I have been a client of Sonja's for several years now basically for lash and brow services and…read morerecently decided to become a VIP. I have always taken good care of my skin but by purchasing a plan it gave me the opportunity to experience treatments I probably would have never tried at a great value. I found out what worked for me and what I liked. Some procedures were less comfortable than others but I discovered what gave me the results I wanted. Sonja's gentle touch along with her experience and expertise have made her my go to esthetician for my skin care/beauty needs. My skin is healthier and in better condition than ever! Thanks!

Have been going to Laguna for a while now and have always been pleased with my mani pedis. Amy is…read moreamazing and emphasizes nail care and I love that. Love her massages also. Very friendly with good conversation. Clean atmosphere and well organized. Always greeted by my first name when I enter the facility by owner.

The pedicure was okay. The polish has ripples in it on my big toes which does not look nice…read more I got a full set and gel polish. The manicure was HORRIBLE. The lady half painted some nails, left glue and paint on my hands, cut my thumb, the nails are uneven, didn't do the design I asked for, there is still dust and bumps on the nails. The lady kept getting up and walking away to do random things so the nail appointment took an hour and a half. Did not listen and was not helpful. I called and am going to a refund. do not recommend. Update: went to go get a refund and was argued with for 15 minutes and told I wouldn't get a refund. The entire experience was horrible. This is the worst nail salon around. DO NOT GO HERE. Will be reporting them to the BBB. In the end they would only give me half a refund. Horrible service. Horrible store. The worst.

BEST REVIEW EVER!…read more PLUS SIZE FRIENDLY SPA'S ARE RARE! THIS IS A GEM!!! So let me start off saying I have aimlessly bounced from one salon to the next never feeling quite at home like the feel I had with my place I had 200 miles away UNTIL last night!!! Moda Bella was so inviting! So quaint and charming in not only the decor but just as they welcome you. I had no idea what to expect from my stylist as I had no referral to her I just randomly picked this place and I was randomly placed with Amanda. I showed her a picture and she went to work. It came out perfectly!!! She even upsold me with a pedicure IN A PEFECT CHAIR while my hair processed.It worked out perfectly! Next was my waxing session with Lacey. Lacey was meticulous! Brows, under arms and the dreaded yet so beneficial Brazilian! Being plus size is already some what of a challenge when you are getting used to someone being all up in your business let alone finding a comfortable position. NOT a problem for Lacey though she made me feel right at home and so comfortable. I run a plus size group with over 2500 people in it locally to the region I will be telling them all! Thank you so much to the owners who really put some real thought behind every detail to make it all sizes comfortable!

New to the area and was looking for someone who can wax my eyebrows... Biggest mistake was coming…read morehere to get my eyebrows done. I cannot believe I paid someone to ruin my eyebrow. Never had this done to me before. The wax also burnt and caused some type of irritation in the middle of my forehead. Never had anything like this happen to me before at other waxing places. I would not recommend the waxing service. Hoping my eye brow can grow back!

I have done facials, waxing, briw tint, and eyelashes and Chantelle is amazing!! Always…read moreprofessional and great conversation. I will never go anywhere else!

Let me tell you. I've never laughed harder getting a Brazilian; nor have I ever said laugh and…read moreBrazilian in the same sentence before. I worked at New York Comedy Club, so I know good humor when I see it. Chantelle did not only give me the best Brazilian I've ever bad; being that it wasn't as painful as it usually is, absolutely no ingrown hairs afterwards and she easily is one of the funniest gals I've come across making the experience of a Brazilian much more enjoyable. I would recommend her and her spa to anyone who is looking for a good waxing place and is sketched out about every other place in Kenosha and Milwaukee like I was. I've had many waxing experiences prior and I can tell you whole heartily that this was the funnest appointment and best results I've ever had. GO HERE FOR YOUR WAXING NEEDS! You already know I'll be back.

Went in for pedicure, and the service was amazing. We had appointments and we were taken back 10…read moremins early, i have Pedi's done on east coast , Texas , Chicago and this was one of the best I have had! I left happy and feeling it was worth the price we paid, they really pay attention to detail and massaged the feet and legs for 30 mins , the lady's were friendly and the place was relaxing! We booked our next ones before leaving! Place is cute

I was very disappointed with my visit. The lack of customer service, had a guest playing her…read moremusic loud and singing super loud. It was not a enjoyable experience, I went to speak to the manager and she was so concerned with checking in other guests and never heard my complaint. She never came to inquire, did not care. Went with my friend to get our pedicures. The lack of customer service and professionalism. The employees had kids running around my friend chair was broken and tried to do her feet in dirty water. It was a terrible experience!!!!!!!!!!!!!!! Will never go back!!!!!!!! Skip this place, it's not worth it!!!!! Improvement starts with management, improve customer service and the customer experiences!!!

First timer for this establishment. Made an appointment, entered it on my phone calendar. Got there…read moreand she said I had the wrong day. It was scheduled for next week. I called to confirm on Friday for Monday. Got there they said my appointment wasn't for an hour! Now, I had it confirmed! I asked her to Just cancel it. Without hesitation she said ok. Not, we can see if we can work something out or try to accommodate me in a courteous way. Mind you I'm a Black Woman in an empty white establishment! This is what we get when we want to receive a service from the wrong place with the wrong people! Shame on you!

I came here for a bachelorette party & had an amazing time! The staff was so so kind & helpful…read more Paris, my nail tech, was INCREDIBLE! My nails look lovely & she was so personable. We had great conversations and I enjoyed her company very much! If I didn't live an hour I would definitely be coming back to her. Check this place out & if you're wanting your nails done request PARIS!

Terrible haircut. Said to keep the length, nope didn't listen…read more Stylist just talked all about herself and business. Criticized my hair twice

Love love love The Bluegrass! I've been going to this salon for 20 years and I will be a loyal…read morecustomer for another 20 years :) It's a gorgeous space that is inviting and cozy, kind of a hip farmhouse vibe that really adds elegance to the experience. Stacy (the owner) is a treasure, so lively and fun to chit chat with. My fav stylist is Bailey! She's a wiz with color and her cuts are always stunning. This place truly is a gem.