They were very responsive with my initial inquiry/service request however after they told me what…read morepart was needed and I ordered it, they ignored all of my follow up messages. Frustrating to say the least.

Came quickly to check out a problem with my washer. The technician was friendly and went straight…read moreto work. Within a few minutes he was able to diagnose the issue and gave me recommendation on what I should do. I didn't feel he tried to oversell me and I thought he was really reasonable and honest in his advice. Although I didn't need them to return, I would use this company again in the future for appliance repair.

It was a pleasure working with Michael. He installed my Samsung dishwasher at a fair price…read more Will definitely recommend him.

I reached out through Yelp to receive quotes for a repair to an appliance in my home. I received…read moreseveral quotes from different providers. Reputable Repair provided me with what appeared to be a fair quote, and I messaged back and forth with the repair technician, and we agreed on a date and time for an appointment the next day. About 2 hours before our scheduled time, I was informed by them that the technician would not be able to make it to our appointment. Less than 1 minute later, I replied back asking when we could reschedule. I sent a follow up message a few hours later, and as of now, more than 24 hours later, I have been ghosted by this company. I have only 2 days per week to get things around my home completed because of my work schedule, and now will not be able to get this item repaired until next week. I understand that things suddenly can come up, but in my opinion, when you go out of your way to earn someone's business by responding to a quote request, schedule an appointment, and then bail on that appointment and MOST IMPORTANTLY fail to follow up in a reasonably timely manner, indicating whether you intend to take on the job, this is missing the mark with your service. It only takes a few seconds or a minute to reply to a customer. I still have a problem that needs to be solved, and now have lost a week of time because of poor communication from this company. Follow Up: The technician did follow up with me several minutes after leaving this review, and offer to come out tonight. Michael seems like a nice gentleman, and indicated that he had an emergency. I will give him the benefit of the doubt. We will be taking our business elsewhere, however, and wish this company the best. I have adjusted my review from 1-star to 2-stars. Communication in this instance could have been much better.

Didn't wind up getting the repairs, but the service was great. Will definitely keep them in mind…read morefor future incidents.

The service itself was good and my dryer is back to normal now. The only issue was that they showed…read moreup at an unscheduled time without letting me know about the delay, which meant I had to clear my plans for the rest of the day. If not for the communication mix-up, it would have been five stars

Paul was extremely helpful when my dryer stopped drying clothes properly. It was heating up but…read moreeverything was still coming out wet. He first gave me suggestions to try on my own before coming out, which I really appreciated. When that didn't solve the issue, he came by and quickly diagnosed a blockage in the dryer vent that was restricting airflow. After getting it fixed, my dryer works perfectly again. He's kind, knowledgeable, and easy to communicate with. I highly recommend him!

I've had Paul work on my dryer a couple of times over the past few years and both times he provided…read moreexceptional service. He has great communication and is very knowledgeable and skilled at what he does. On top of that, I feel that his pricing is incredibly fair. I plan to continue utilizing Paul's service in the future and I highly recommended him if you have appliance repair/maintenance needs.

Amil was amazing. Arrived early, diagnosed the problem…read morequickly, explained what was wrong, and gave a fair quote. Definitely keeping business card for future service and maintenance.

Amil came in and fixed our washing machine! He's efficient and goes great work! He also charges a…read morereasonable price. I'd call him again for future repairs.

Great service. Excellent communication. Tech is highly skilled. I had to call them back for a…read moredifferent issue. I would definitely recommend them.

Maria who scheduled my appointment was very friendly and helpful. Peter the technician was able to…read morecome the same day I called for service on my refrigerator. Peter was honest and explained to me that my refrigerator was beyond repair. I really appreciated how thorough explanation was and his integrity. If I ever have an appliance issue again I will be contacting this company again.

David has been fixing my appliances for several years - washer, dishwasher, etc. He has always been…read morevery professional and honest. He recently came to inspect why my electric fireplace wasn't working. It was in fact operational and David was kind enough to point out the issue - without charging me. As a long-time customer, I'm more than pleased with his services.

David repaired my Miele washer a year ago, and I was so impressed with his knowledge & efficiency…read morethat I called him again when my Miele dryer needed service. Once again he did an excellent job. David is professional, reliable, & charges vey reasonable rates. He also takes the time to explain how to properly maintain your appliances so they last longer which I really appreciate. I highly recommend him to anyone looking for an experienced appliance repair technician.

Our 2 year old Samsung dishwasher is giving us issues. Found Roman via Yelp. Very professional,…read morevery thorough, very honest. Though our dishwasher seems to have a software gremlin issue going on and was not fixable, Roman worked diligently to try and determine if the problem was something he could address. Highly recommend and would use again.

Roman is knowledgeable, honest and reliable! We are loyal clients and will wait for his earliest…read moreavailability. He diagnosed the problem, ordered the parts and return the same week for repairs. Thank You Five Star Appliance Services!