I've never met a Home Goods that I didn't like, until I visited this one!…read more Sure, it's huge and carries an extremely large amount of items for every single space inside and outside your home, but the customer service absolutely sucks! I was eye to eye with at least 6 employees and NONE of them spoke, offered assistance, or seemed to care about me being an actual paying customer. I guess discussing their happy hour plans was more important than assisting the customers. After I grabbed the items I wanted, I got in line. I saw that register one was open and didn't have any customers, so I proceeded to it. Instead of letting me know she wasn't open, I had to ask and the cashier said, "we are open, not ready for you yet." Rude and should've been handled much better, but whatever. I then head back to the line but another line opened up. As soon as I approach, the cashier said, "no, she's next!" Talking about the woman behind me. I said, "No! I'm next. I just went to register one and they're not open!" She apologized and said she thought I came the wrong way into the line. Now, why would I do that? I can clearly see where the line starts and ends and I clearly understand the concept of a line! That interaction was the icing on the cake. I won't be returning to this location. Home Goods in Rockville, do better!

This HomeGoods location is fantastic!…read more The store is overall clean and well organized. Everything is easy to locate and always has great finds and eclectic selections. And of course, HomeGoods always has excellent prices. Customer service was helpful, and mostly personable. But parking is a bit busy, even on a mid week, mid day visit. However, the parking lot is huge. This is my favorite location in the area! Highly recommend!

There are so many fun things in here! I had no idea what to expect and was ever-so-pleasantly…read moresurprised to find a Sesame Street tote bag, felt Dia de Los Muertos-style skeleton, cute little felt ghosts garland, and lots of other interesting things! It's clean, easy to navigate, with easy parking and checkout, all making for an all-around great experience! Highly recommended!

Hello,Disappointed with my $400 marble table purchase. The wood base cracked under the weight of…read morethe marble. When I visited the Rockville store on Feb 11, 2025 around 7PM, to discuss the issue, the manager's response was unacceptable. He was rude, spoke condescendingly, and treated me poorly. Not the customer service I expect. I honestly don't know how he got the manager job and treats customers like that

We found the perfect, traditional chandelier for our foyer, at a good price, including…read moreinstallation. The installers did a great job, despite having to deal with a two-story but space-restricted foyer. All complete in lessthan one week.

John gave us a great deal on a beautiful and unique chandelier for our two-story entryway. The…read moreinstallation team did a great job, hanging it at the perfect height to both illuminate the inside of the house and to add appeal from outside, through the large front window, at night. It really looks more like an art installation than a chandelier.

World Market has been around for a while. I used to be a regular, mostly when I was furnishing my…read moreapartment and needed some funky artisanal pieces at affordable prices.. While I was about it, I'd pick up some global snacks. It had been years, but yesterday, since I was in the area, I decided pop in. The store focus seems to have shifted to foodie treats. I scooped up a box of British brownie mix made with Cadbury chocolate and a jar of Madras curry powder made with spices from Cape Town. I could have bought many more items, believe me, but I've been on an eating tear lately, so I held back. I was sad to see the home furnishings section much scaled back and more conventional than back in the day. But still, World Market remains a foodie delight!

Their customer service at the store is abysmal & has honestly made me question whether I want to…read morecontinue shopping here regardless of how cute & unique their items are. Last week we went and grabbed some things off of clearance. 2 cushions, only one had the original price tag and the other had the WM price tag. I only noticed the original one & said hey that's not 50% off of the price. The associate showed me the other cushion with now the marked up price tag from WM & said "oh we had to increase the prices for inflation" and never honored the original price tag on the other pillow... then she marked me wrong for yet another item for the price it was marked before the final one. I showed her the other price tag on the other side saying "look you guys marked it as such" for the final price. She gave me attitude and said "oh I need to speak to the manager to see if she can honor it". She gave me the price without my reward coupons but I was so tired of her nonsense I wasn't fighting her over a couple of dollars. I didn't want to make a scene but it's honestly absurd that they can't even honor their OWN MARKED PRICES. They were giving me attitude for their negligence & honestly, shady business practices. Another time, I went once to do a store pickup. It wasn't ready for 3 days & I finally just went to the store because we were in the area & don't live nearby enough to just wait around and I needed the items. The person gave me so much attitude about how I shouldn't come in without notification. It wasn't a holiday or anything, just a random spring day. But I shook it off as oh maybe she's having a bad day. They have cute stuff but for the price & the horrible CS, I can easily see this being the next store to go out of business. "Inflation" is affecting everyone but don't go marking up items & then expecting us not to say anything when you pull things like this. We most likely won't be returning or just order online to avoid this.

There is a lot of hype about Bed, Bath, and Beyond joining The Container Store, so I wanted to…read morecheck them out and see for myself. Truthfully, I didn't see any real difference in the store. Maybe, a few more sheet sets, but nothing earth shattering. I looked up Bed, Bath, and Beyond to see if I could get one of their famous coupons, but you have to spend over $100 to get one. Did I find what I wanted? Sort of...I was looking for an under the bead storage container. I found it. Is it worth a look... definitely...check them out. But, I will say they only had one person at the checkout line, so it took a while. We will see if anything changes during the fall holidays. I do wish The real Bed, Bath, and Beyond was back in business. It was more like Container Store with a twist. : )

Great things, friendly people, clean, well-organized, easy to find, fun to look around, always find…read moregreat new unexpected storage solutions plus fun things along the theme of organization, such as paper clips in various shapes or cool rubber bands and things like that!

Horrible experience all the way around. We received incorrect cabinets for three different…read morelocations. Had to build a platform in order to make some of them work. Ordered the wine cabinet. We were missing all of the hardware missing shelves and also missing the glass doors. We were also quoted kitchen cabinets without handles. I'm not sure how that makes any sense. We were also shorted cabinet handles and still can't get the correct amount. I have sent several emails about one missing handle and cannot get a response. Kingston Zhang was our point of contact. He is very incompetent at his job and we feel like he does not care about the finished result. Would highly recommend using another company.

Friendly and professional. Delivered and installed the furniture as expected. The show room has…read morevariety of furniture, including authentic Chinese wood dinning table and living room sets.

Ove me a good Miniso. There's always something fun to find here. Who's one has some of the…read moregdragon/zoa collaboration. And I was able to grab a lip gloss. They also have some fun star wars stuff right at the front. Prices on some beauty items are comparable to the TESO AND Ebisu down the street

This is a cute store! I had some business in the area, and the timing of this opening happens to be…read moreperfect because my niece just asked for specific items from here. The mission was a keychain, but they have so much more in there. There's toys, themed merch, beauty products, food, accessories, there's really a lot to choose from! When I was finally ready to pick a keychain, I had a whole ton of options... it was a bit overwhelming! At the same time, everything here seemed familiar... and I realized it's the same store that was in Montgomery Mall -- apparently they moved over! I was surprised that my niece knew about this stuff -- she sure stays hip. So now Rockville Pike has Teso Life, Ebisu, AND Miniso. There are probably even more I don't know about. What fun!

Horrible selection. Very unhelpful staff. Asian Lady at the front desk today 3:10 on 7/29 is…read moreextremely rude and I actually walked out of the store due to how unhelpful she was. You can truly tell she hates her job.

Bassett service person informed the store that we needed a touch up pen for our furniture. The…read morestore called an first tried to sell us the pen. When we asked how much they pointed us to a website where you can't purchase the product. Stay clear of Bassett furniture. Their sales, delivery and service are fine but their treatment of customers is the absolute worst. We were bullied an berated by store personnel, our furniture was damaged by store personnel and now they refuse to provide the touch up kit to undo their damage to our furniture.