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    Gold Castle Jewelers

    4.0 (22 reviews)
    Closed 10:00 am - 6:00 pm
    Updated 1 month ago

    Services - Gold Castle Jewelers

    Jewelry repair

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    I have my watch batteries replaced here but probably not anymore. I like the price but whoever changes the batteries doesn't know how to open the cases and scratches the backs.

    For animal lovers.

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    3 months ago

    It's been my " go to" place for jewelry repairs for years and I've also found gifts there. It's great for browsing.

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    Sam D.

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    7 months ago

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    9 months ago

    Had batteries in 7 watches replaced. No problems and easy, Quick, affordable and friendly service.

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    5 months ago

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    11 months ago

    Amazing staff, I enjoyed my visit there . For sure I'm gonna come back. I found the best gift for my mom!

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    11 months ago

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    4 years ago

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    6 years ago

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    Sam D.

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    3 years ago

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    3 years ago

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    Sam D.

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    10 years ago

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    8 years ago

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    Review Highlights - Gold Castle Jewelers

    Yet, when I saw 'Watch Repair & Battery Replacements' hanging in the window, I popped insid

    Mentioned in 3 reviews

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    John Greenan & Sons

    John Greenan & Sons

    3.6
    (40 reviews)
    $$

    I would give them zero stars if that was an option…read more They destroyed my platinum and diamond ring. I stated very clearly and emphatically that I did not want my rings cut. I just wanted the retentive beads added back to the intaglio surface to help prevent my rings from rotating. I had previously had the retention beads but had Greenan remove the beads when I gained weight. W. Greenan even placed a drawing of what I wanted on the envelope. They got so focused on the size of the ring instead of my desire to JUST add the beads (like I had before). What did they do? They cut my rings. :-( Now, the diamond setting is so heavy because the cut (replaced) band is so much lighter it can't counter the weight of the setting. So now my diamond rotates worse than before and stays in the palm of my hand. I have used Greenan and Sons for the past 20 years for all my fine jewelry needs. I even sent friends to them for their engagement rings. Disappointment doesn't adequately describe how I feel right now. When I pointed out my concerns, nothing but rationalizations and talk about size again. Walt Greenan argued with me and stated that he called to get my approval when he did not. He called to say the rings were ready for pick up. If he had NOT gone on ad nauseum about his foot/boot and Thanksgiving with his family that included his ex, he would have heard and understood my request, his customer's request. I thought I could have a more rational conversation with the younger Greenan who was in the store when I brought my rings in and also heard my request for my rings not to be cut. I pointed out that the weight of the engagement ring was grossly different. The band had been cut, and the rings prongs and band had been overly polished so that the prongs had been burnished and the ornate scribing of the band had been completely removed. He, too, was a hot head. He also went on to state that the ring had to be cut to be sized. I DID NOT ASK for the RING to be SIZED. I asked for the beads to be added. He handed my rings back to me. He stated he wasn't going to argue with me and marched off. All I asked for were for the retentive beads to be added to my rings, nothing else. I am thankful I have 2 previous appraisals with photos for my next steps. Greenan and Sons are not what they used to be, not in customer service and not in craftsmanship.

    Greenan is a great place. The staff is friendly, welcoming and competent. I have done business…read morewith them for years, having had old jewelry and old-style wind- up watches repaired and also on my everyday wear Seiko battery watch. I am sorry that they are moving and hope that it is in another convenient location in Silver Spring.

    Gold Castle Jewelers - jewelry - Updated June 2026

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