Wow... The Rockville / Bethesda location is ready for the holidays…read more The store looks fantastic . Very clean and very organized. Tons of stuff for all locations. Very good prices and selections.

I've never met a Home Goods that I didn't like, until I visited this one!…read more Sure, it's huge and carries an extremely large amount of items for every single space inside and outside your home, but the customer service absolutely sucks! I was eye to eye with at least 6 employees and NONE of them spoke, offered assistance, or seemed to care about me being an actual paying customer. I guess discussing their happy hour plans was more important than assisting the customers. After I grabbed the items I wanted, I got in line. I saw that register one was open and didn't have any customers, so I proceeded to it. Instead of letting me know she wasn't open, I had to ask and the cashier said, "we are open, not ready for you yet." Rude and should've been handled much better, but whatever. I then head back to the line but another line opened up. As soon as I approach, the cashier said, "no, she's next!" Talking about the woman behind me. I said, "No! I'm next. I just went to register one and they're not open!" She apologized and said she thought I came the wrong way into the line. Now, why would I do that? I can clearly see where the line starts and ends and I clearly understand the concept of a line! That interaction was the icing on the cake. I won't be returning to this location. Home Goods in Rockville, do better!

There are so many fun things in here! I had no idea what to expect and was ever-so-pleasantly…read moresurprised to find a Sesame Street tote bag, felt Dia de Los Muertos-style skeleton, cute little felt ghosts garland, and lots of other interesting things! It's clean, easy to navigate, with easy parking and checkout, all making for an all-around great experience! Highly recommended!

Hello,Disappointed with my $400 marble table purchase. The wood base cracked under the weight of…read morethe marble. When I visited the Rockville store on Feb 11, 2025 around 7PM, to discuss the issue, the manager's response was unacceptable. He was rude, spoke condescendingly, and treated me poorly. Not the customer service I expect. I honestly don't know how he got the manager job and treats customers like that

The bad: West Elm has very limited quantity available in…read moretheir brick & mortar locations. This location is more of a showroom. If you see something you like, you have to order online and pay shipping. The good: The staff are super helpful and friendly but they will most likely have to order the item you want online. It is nice to be able to see things in person to measure, view the texture, color, etc. Quality: I have purchased furniture from them in the past and have no complaints with the quality. Their prices can be steep but I do think it's worth it (for the most part). I hope they don't go 100% online and just make some tweaks to improve the overall customer experience. There is no replacement for a human touch and the ability to see and touch items in person.

I ordered a sofa in late December 2025, and it was delivered early April 2026, ......and it…read morearrived without the hardware and legs. I was told the legs were on another moving van and would be located and delivered within a few days, but that never happened. The sofa was shipped from Hong Kong without all of the necessary parts, and the company then refused to send the missing hardware by any method other than boat. After more than a dozen calls to customer service, I was told I would have to wait until September 2026 for the legs to arrive. As a result, I have had to wait an additional five months before I can use the sofa, which is still sitting on the floor without its hardware or legs. Customer service has been completely ineffective in resolving the issue.

Olive and Loom is a good retailer. The owner, Ferzan, is honest and fair…read more I had a good experience, and would buy from her again. Recommended...

Emailed with a concern and was handled promptly. Great customer service. Highly recommend Olive and…read moreLoom.

World Market has been around for a while. I used to be a regular, mostly when I was furnishing my…read moreapartment and needed some funky artisanal pieces at affordable prices.. While I was about it, I'd pick up some global snacks. It had been years, but yesterday, since I was in the area, I decided pop in. The store focus seems to have shifted to foodie treats. I scooped up a box of British brownie mix made with Cadbury chocolate and a jar of Madras curry powder made with spices from Cape Town. I could have bought many more items, believe me, but I've been on an eating tear lately, so I held back. I was sad to see the home furnishings section much scaled back and more conventional than back in the day. But still, World Market remains a foodie delight!

Their customer service at the store is abysmal & has honestly made me question whether I want to…read morecontinue shopping here regardless of how cute & unique their items are. Last week we went and grabbed some things off of clearance. 2 cushions, only one had the original price tag and the other had the WM price tag. I only noticed the original one & said hey that's not 50% off of the price. The associate showed me the other cushion with now the marked up price tag from WM & said "oh we had to increase the prices for inflation" and never honored the original price tag on the other pillow... then she marked me wrong for yet another item for the price it was marked before the final one. I showed her the other price tag on the other side saying "look you guys marked it as such" for the final price. She gave me attitude and said "oh I need to speak to the manager to see if she can honor it". She gave me the price without my reward coupons but I was so tired of her nonsense I wasn't fighting her over a couple of dollars. I didn't want to make a scene but it's honestly absurd that they can't even honor their OWN MARKED PRICES. They were giving me attitude for their negligence & honestly, shady business practices. Another time, I went once to do a store pickup. It wasn't ready for 3 days & I finally just went to the store because we were in the area & don't live nearby enough to just wait around and I needed the items. The person gave me so much attitude about how I shouldn't come in without notification. It wasn't a holiday or anything, just a random spring day. But I shook it off as oh maybe she's having a bad day. They have cute stuff but for the price & the horrible CS, I can easily see this being the next store to go out of business. "Inflation" is affecting everyone but don't go marking up items & then expecting us not to say anything when you pull things like this. We most likely won't be returning or just order online to avoid this.

I am basing this more on the cooking experience than the actual shop itself…read more Chef Lisa was amazing! We appreciated her energy - she was consistent and great throughout the 2.5 hour Argentine steak night experience. She involved everyone in the class and the food was delicious. We will definitely be back!

What a fun outing! We now know hope to make Seminole pasta and spaghetti using a kitchen aide. You…read moreare in teams of four so coming solo may not be as enjoyable unless you're extraordinarily outgoing. Our chef, Diba, was knowledgeable and funny.

Best store and best experience! Can't get better business. Love these people, so down to earth…read more Whatever I get from here hold a dear place in my heart.

Don't shop here. I had a very scary and upsetting experience. I was a loyal customer - not anymore!…read moreThe owner is horribly rude. I have been a regular customer for a while, to the point that the sales lady recognizes me and my son. I purchased a $40 stuffed animal less than a week ago, for example. Anyway, I went to the store today with my son and let him hold a jellycat. We have so many (most purchased from this store), that I didn't want to buy it. I hid it from him behind the books because for anyone who has kids, sometimes that's what you have to do to avoid a tantrum. The store sent a male to come follow me to my car and ask me where it was. They obviously thought I stole it. At a minimum they should have sent a woman to come follow me and knock on my car window. Their excuse was that sometimes kids take things without their parents knowing. As if I wouldn't notice my BABY taking something - especially when buckling him into a car seat. And if I did notice I would have obviously brought it back. We've spent hundreds of dollars in this store on jellycats. Never again! Please don't shop here.

G Street Fabrics is a must-visit destination for makers of all kinds. The store offers an…read moreimpressive variety of fabrics, from trendy fashion prints to classic quilting and home décor options, along with a huge selection of sewing notions and tools. The atmosphere is creative and welcoming, and the staff truly go above and beyond. They're patient, knowledgeable, and always happy to share advice or help you find exactly what you need. The sewing machine area is especially helpful, with expert support that makes even big purchases feel comfortable and confident. My wife bought a Bernina machine from Esther, and she is a gem. The heart of G Street is the very knowledgeable staff that sets them apart from any box store. Whether you're working on a small craft or a major project, G Street Fabrics consistently delivers quality, expertise, and inspiration. Highly recommend!

My mother recommended G Street Fabrics to me after our local JoAnn closed, and she spoke highly of…read morethe store from her years of shopping here. I wanted to continue supporting it for that reason and for its sense of community, but my experiences have been consistently disappointing. Yesterday was my final straw. I am new to sewing and come in seeking guidance on fabric selection and product education, yet nearly every visit is met with dismissive or rude customer service. The older representatives in particular often do not greet me and respond reluctantly or faintly when I ask for assistance. Help is provided, but it often feels like an inconvenience unless they are in the mood. Yesterday, when I asked a representative at the fabric counter for help understanding a product, she was short-tempered and instead told me they were closing at 5:15 p.m., despite the website listing a 7:30 p.m. closing time. The interaction felt rushed, dismissive, and disrespectful. At checkout, I asked for a bag for several small tools and fabric. The cashier said they were running low, and etc and tossed the bag at me. This type of behavior has happened on multiple visits and consistently dampens the experience. I truly wanted to like this store, but the repeated lack of basic courtesy--especially toward newer customers--has made me unwilling to return. I hope management takes these ongoing customer service issues seriously.

Jay was helpful. First He kept the store open right at 7 PM when I showed up not knowing they were…read moreclosing. He allowed me to browse, and I found something I wanted but didn't know the measurement of my space. So when I came back the next time, the item was still there. Jay remembered me and was helpful - he gave me a great deal. I will be back.

I stumbled upon their outlet part of the website in looking for some new furniture. I emailed and…read morethe manager yousser was very responsive and connected me with a sales rep Lisa. Because everything was closed she was able to help me by taking pictures of the items i wanted to buy. The website also had issues so she helped me buy the items. The delivery guys were quick to get everything set up and wore masks and then left. They did leave one piece of small trash which could have been by accident it wasnt big and noticeable like a box would be. I was scared of a C rating but now i have confidence i can buy more C items and be satisfied. Best part was they had a memorial day weekend sale for an additional 50% off their already low pricing!

Great service, selection, and value! The sales clerks were particularly helpful. I love my…read morepurchases -- and they were so affordable! I suppose the selection could have been broader, but it suited my tastes.

Rude employees have the nerve to look my friends up and down when asking about sizing. Already felt…read morenot welcomed coming in but the staff made it worse.