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    Apple Boylston Street

    3.3 (509 reviews)
    Closed 10:00 am - 8:00 pm
    Updated 2 months ago

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    Dr. Smallz makes a house call to the Apple genius bar on Boylston Street in Boston!
    Lynn J.

    Defective Apple Watch, Genius Bar appt: My family bought a 2017 Apple Watch, valued at $399... and then proceeded to misplace it. This Summer, five years later, I found it behind the bookcase... and was thrilled... until I tried to use it. The watch would neither charge nor turn on. I went in person to the Apple store, told the employee my problem, and was assured that, if I made an appointment with their "Genius Bar," they WOULD help me.... And was told to "get there early." I wait another week for my appointment, and go back to the Apple store again, early as instructed... only to find THEM running late. A half an hour later, the so-called "Genius" asks if I've tried to charge it. I assure him I did, but it does not charge. He plugs in his own charger and confirms I am correct. Then, he proceeds to tell me my only option is to pay them $200 more to send my BRAND NEW, NEVER USED APPLE WATCH for repairs! "Why did an Apple employee waste my Time by having me make an appointment with you," I asked him. He replied, "I don't know!," seeming as frustrated as me. "I don't know what you want from me," he continued, "There's nothing I can do for you." We already paid $400 for their Apple Watch and they have no proof it ever worked at all. Next, the Apple "Genius" blames me for the watch problem because I didn't start the watch for five years. Both the Apple employees told me Apple watches won't work if you don't start them for a "long period"... but couldn't say what amount of time that meant. $400 for a watch that stops working if you don't use it for an undefined period? $400 for a Watch that we have no proof ever worked. THE DEAL: These Apple employees had almost no customer service skills and absolutely no empathy. Do NOT expect Apple to stand by their products!

    Em B.

    Placed an order online for a MacBook Air + some accessories. Since it was after noon, the appointment was set for the next day, even though there was same day pick-up available. I set up the appointment, but I was a little anxious so I called Apple and asked if the items were in stock and if there were any appointments available same day. They were able to find one appointment available 2 hours later, so I booked it. When I came in, there was a small line for pickup. I was greeted by within 3 minutes. He went to the back, and retrieved my order and I was ready to leave within 5 minutes of walking in. I decided to take a little time setting it up and checking out accessories in store rather than online. I came back and had a few questions, and there were 3 people available to help. They provided amazing customer service (which isn't always the case) and I was extremely happy with my experience & purchase.

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    6 months ago

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    21 days ago

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    2 years ago

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    1 year ago

    I appreciate how friendly the staff is to my dog when I went in to shop for a new laptop. Highly recommend!

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    4 years ago

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    5 years ago

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    1 year ago

    It's great store and great customer service. There very helpful. They also have great products as well.

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    2 years ago

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    6 years ago

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    8 years ago

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    2 years ago

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    3 years ago

    Service was fast, professional, and friendly. Other than that, it's an Apple Store....

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    2 years ago

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    3 years ago

    I was treated so special. They were accommodating and answered all my silly stupid questions. I ended up buying a new phone and I love it.

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    2 years ago

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    Page 1 of 13

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    They were so kind and helpful, making time to fix my broken phone right before closing time in the evening.

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