I also think this cleaners is awesome. I have been using their service for about 15 years without…read morehaving a problem

I highly recommend this dry cleaners. I took my winter coat there. The person I talked to was…read morefriendly. He explained he noticed a button missing and sewed one on for me. (That button had been missing for years.) I thought that was very nice. Support our local small businesses.

I was contacted by the owners daughter,Michelle, who apologized profusely and was adamant about…read moremaking it right. I explained how disappointed I was because when I dropped off the garments, there was no mention about having to replace the fabric of the belt loops or completely altering the back of the skirt where the zipper was. She asked what she could do to make it right. I could tell she really cares about her business and customers, as well as the quality of work they produce. I explained that there wasn't much because of how altered they both were but instead, to make sure her parents fully understood what the customer was wanting and not to be afraid to say no if they couldn't actually do it. She agreed and again, couldn't have been more apologetic. This was a learning lesson for both parties and I know how to move forward. In the beginning, she asked if she could give me a refund. I declined at first because I wasn't seeking one but instead, was really hoping something could be done about my clothes. After a few phone calls, I decided I'd go ahead and take it. Prior to this, It had been a while since I've brought something to them but because this was handled so professionally, I'll continue using them but for dry cleaning only. Michelle, thank you for your kindness and empathy you displayed in trying to remedy this situation.

I was looking for a place to clean and package up my wife's wedding dress as an anniversary gift to…read moreher. I came across this place when I was googling. The dress was pretty clean but the bottom was pretty dirty from our outdoor wedding. Their service was excellent. They got it cleaned and packaged up in box within two weeks of dropping it off there. The communication they provided was excellent. They even sent a text message when the dress was ready for pickup. The quality of work was well worth the cost. The dress cleaning and preservation was $260 then they offered two size boxes. The medium box was $80 and the large box was $100. My wife's dress luckily fit into a medium box so I walked away with an out the door price of $360. I was not aware until I picked it up that the box I purchased came with a window so that you could still see the dress while keeping it packaged up and looking nice! I would highly recommend this place for all your dry cleaning needs and especially if you're looking to have your wedding dress preserved. My rating : BEST

Follow up. As alway, I washed my shirts before taking them to be laundered. With pre-spotting it…read moreappears the stains were removed. This seems to indicate the problem is in the equipment and the operators. Again this order was supposed to have been redone, yet "They said they did the best they could."

Staten Island cleaners is a joke as a business. In America, Capitalism means that I honor paying…read morefor services, products, etc... for an excellent, quality & reputable honest business transaction. I've been going there for years but only because I trusted the afternoon Mgr. - Doris. She was always professional, honest & excellent at knowing the business & offering recommendations on the service requested. The owners are the jokes because your staff lost my clothes and you don't want to Pay me full 100% of what my clothes are worth?? Everyone knows get more expensive each year & they use less good material to make them, especially since Covid. So, now I'll barely be able to buy 1/2 the amount of the great quality clothes in recompesation? I was always suspicious of a worst case scenario since their day time staff looks shaky at best. Now, I know their cameras must be for decoration since they couldn't find how my clothes 'walked them selves out of their 'secured' shop! Always ask each cleaners what their reimbursement policy is and what is their business practice in lost products??