I work at a business that uses this company for our guest's dry cleaning needs. Usually we don't have a problem. But on one instance, a guest's clothes came back smelling like cigarette smoke. I figured it was the guest that smoked, so I let it go. When the guest checked out a week later, he complained and refused to pay for the dry cleaning, which was understandable. When I tried to resolve the issue with the one hour dry cleaners, the first lady I talked to (Sharon) didn't seem interested in what I had to say at all. She told me I would have to speak with the owner the following day. By the time he finally called me back, he was very defensive and refused to believe that this ever happened. He stated he needed proof or that we should've let them re clean the clothes. Why would a guest want to send his clothes off again after that experience?! AJ refused to refund that one order and after arguing for 30 minutes and threatening to move our business elsewhere, he finally agreed to take it off "THIS ONE TIME!". I didn't get an apology or anything. What kind of customer service is that?? read more