Dr Hamel is a lovely person and a very competent and extremely gentle dentist:)…read more All of her staff wear the makeup on their leader and she treats not only the patients with kindness and respect but she also treats her staff the same professional way. She is a class act and my wife and I plan to stay under her care as long as we are able Dr. Anthony and Barbara Mullen

This review is based off my attempt to make an appointment and the staff working at this office,…read moreand not specifically for Dr. Hamel's capabilities. Call 1: Approximately 11am - I am immediately asked if I would like to hold. Sure, no problem, I'll hold. 10 minutes pass without a single "we'll be right with you". I hang up. I am now irritated. Call 2: Approximately 2pm the same day. The phone is answered by a woman who talks to me for about 15 seconds, and then puts me on hold. 11 minutes and 33 seconds pass. I hang up. I am now pissed and decide to Yelp my lovely experience. Dear Dr. Hamel, You may be a lovely dentist, but you need to teach your staff how to handle phone calls. Long story short, I am in search of another dentist. Regards, Hates Being Put on Hold

The wonderful women at this practice are amazing! I am a very nervous patient, but every…read moreexperience I have had here has been relaxing, comfortable and pain free. And they are absolute perfectionists! Their work is exceptional. I could not recommend them more!

I recently moved to the area and needed a new dentist. I've had deep cleanings before whenever…read moreI've had to change dentists due to moving, etc. My recent dentist had me on a regimen that was working very well where I had a teeth cleaning every three months and didn't require a deep cleaning. However, when I moved Summit Smiles wanted me to get a deep cleaning despite my numbers suggesting my teeth / gums were in good shape due to my regimen. In any event, I agreed to just get in with a dentist. They told me my x-rays may not be covered by my insurance. I agreed to that too. I get a bill from them for $71.00 for a comprehensive oral examination plus I now need to spend over $200 for deep cleanings. When I call them, the girl immediately had attitude and had to ask me my name twice and over talked me. She actually tried to project that I was the one overtalking her (lol). I could not get a word in edgewise and she just kept telling me I have to call the insurance company. They aren't the ones billing me. I hung up on her because she was just extra rude and I was not being heard. I called the insurance company to find out THEY FAILED TO LET THEM KNOW I WAS A NEW PATIENT so that is why I was being billed for the comprehensive oral examination. So they made the mistake. Needless to say, I just wanted a teeth cleaning. I didn't need a deep cleaning despite them forcing it on me. I live two hours from my previous dentist and will return to them until I find an honest dentist and one who doesn't have rude receptionists with attitude. They lost a patient and it is sad the people who answer their phones is the cause. It appears from other reviews I am not the first one this has happened to.

Dr Hanyon runs a great practice in the Mt Pocono office (haven't been to the others) and I find the…read moreentire staff to be caring and motivated towards providing excellent customer service. The staff has many times gone above and beyond for me and actually are just nice and caring people. which is the result of good hiring practices. Their team of dentists are exemplary. The operation is growing in terms of technology and while I'm sure that this increases cost, it also increases a better level of dental care, which is something that I personally care about as it impacts our general health. I highly recommend MPDC.

I had my first appointment here today and was rather impressed by the level of service I received,…read morethe technology used, and the friendliness of the staff. Dr. Silvia is obviously a master, as his work was both quick and painless. On top of that, the x-ray machine they used was impressive and VERY fast. Overall I am completely satisfied with my experience here and I highly recommend this Dental office to anyone in the area!

I received my dentures here they're a good fit and are working out great they were very helpful…read morewith oral surgery referral

The dentist is nice. He does not clean your teeth well. The receptionist are very dry.read more

I made a appointment for teeth cleaning, filled out 14 page questionnaire. Went to appointment and…read moremeet the most condescending, rude, nasty person that was going to do tooth cleaning. She wanted to do a full set of x-rays which I told her just had a set done less than 30 days before. She berated me for not having x-ray's, explained when I made the appointment no one said I needed them for cleaning. She continue to question me like I was trying to get away with something. How she should have said sorry we'll call your Dentist and get x-ray's we didn't look at your 14 page that had all that information or we will make another appointment. Best yet I sent 2 other people there 1 needs a lot of work the other just needs cleaning which on phone was told to bring x-rays. We were all changing because they took our insurance. Oh, just got a letter from them misspellings dirty page told they do not want me as a patient signed by the DR. He has no clue how is staff treat patience. LOL

This guy apparently feels that its alright to treat patients and employees like they are beneath…read morehim. He is arrogant and his work is shoddy at best. I would strongly recommend anyone needing any sort of dental work to look anywhere else.

Had an appointment at 1pm and arrived early. Gave the woman at front desk my insurance and she said…read more"Now i'm gonna have to verify and you need to wait." I waited over half hour and asked if i was going to be seen soon as i need to return to work and she said "I need to check everybody else in first" I then asked for the deposit that i paid back so that I can go elsewhere and she did not care at all just told another employee to help me. Very rude and disrespectful. Would rate a negative if I could.

Update from my last post. Have made numerous calls to ASPEN CORPORATE in hope to resolve the issue…read more I was advised that the local office will contact me in a week or two in regards for refund due to being overcharged. It will soon be two months and no contact from Local. Last time I contacted this local office and requested to speak to someone in billing, the rep got extremely upset and argumentative because I mentioned the word FRAUD due to a 8/31/23 claim to my dental insurance for upper and lower partials by ASPEN that I never received and my insurance paid them for it 10/23. This lead to another claim submitted by ASPEN dental for upper and lowers in 02/24 that my insurance company denied due to the previous payment. I ended up Being charged $1880.00 out of pocket.

I cannot say enough about the people In this office They…read moreare so nice and accommodating to your needs and very compassionate . I had a very hard time with my anxiety and pain and he just was so sweet I recommend this dentis and office to anyone ! Thanks again for being so great

Took my son to this butcher . he said that they took our insurance which would of payed 100% fixed…read more6 cavitys plus worked on my wife about 6 months ago the fillings are falling out of both there mouths + sent us a bill for my son for 1800.00 didn't acept our insurance after the work was done now i have to take my son to another dentist to fix oboyles screw ups .