This review is based off my attempt to make an appointment and the staff working at this office,…read moreand not specifically for Dr. Hamel's capabilities. Call 1: Approximately 11am - I am immediately asked if I would like to hold. Sure, no problem, I'll hold. 10 minutes pass without a single "we'll be right with you". I hang up. I am now irritated. Call 2: Approximately 2pm the same day. The phone is answered by a woman who talks to me for about 15 seconds, and then puts me on hold. 11 minutes and 33 seconds pass. I hang up. I am now pissed and decide to Yelp my lovely experience. Dear Dr. Hamel, You may be a lovely dentist, but you need to teach your staff how to handle phone calls. Long story short, I am in search of another dentist. Regards, Hates Being Put on Hold

Those of you who know me, I only write reviews when I am wowed with a service or meal...and these…read moredays unfortunately that doesn't happen as often as I wish. But today me and my lovely wife were very impressed with Dr. Hamel's office. Just go...you will not regret it. I have been to a few dentist in the Poconos, and not one tops Dr. Hamel and her staff. I was greeted by a very professional and friendly receptionist named Maureen. Shortly after I was called to the back by Dental Hygienist (Mindy) who took my x-rays and did a cleaning. I have been to many dentist in my life, I have to tell you Mindy is an artist with her hands and dental tools. I have to also mention another Dental Hygienist (Sandy) that took care of my wife. Both Sandy and Mindy were true professionals and are very good with their tools. Dr. Hamel..so gentle and honest. Integrity and trust is paramount when choosing a dentist. She examined me, addressed all my concerns and explained a needed procedure very well. Make an appointment and see for yourself. I only have on MAJOR complaint - not going to this dentist before today. I have lived very near to the Doctors office and it took me 10 years to get into the office (my fault). Don't make the same mistake as me and go see Dr. Hamel for your next dental visit. Thank you Dr. Hamel, Mindy, Sandy and Maureen. Welcome to our family we look forward to seeing you for many many years to come.

Had an appointment at 1pm and arrived early. Gave the woman at front desk my insurance and she said…read more"Now i'm gonna have to verify and you need to wait." I waited over half hour and asked if i was going to be seen soon as i need to return to work and she said "I need to check everybody else in first" I then asked for the deposit that i paid back so that I can go elsewhere and she did not care at all just told another employee to help me. Very rude and disrespectful. Would rate a negative if I could.

Woman at the front desk has horrible attitude. Never seen someone have their nose so high in the…read moreair and so mean.

I called to schedule an appointment as a new patient for a consultation and the front desk person…read morewas EXTREMELY RUDE. She was nasty and disrespectful and laughed as she apologized when I told her she was rude. This place was recommended to me by a family member who also said the front desk person was rude but everyone else was pleasant in the facility. Not a place that I want to spend my money AT ALL. Their loss. They need to get rid of the person who answers the phones and greets people.

Been going to Dr. Wert for over 30 years and 5 moves. Worth the 81 mile one way trip for a good…read moredentist.

Great experience! Dr. Poepperling is perfect with our children! We definitely recommend her for…read morepediatric care!

Dr Hanyon runs a great practice in the Mt Pocono office (haven't been to the others) and I find the…read moreentire staff to be caring and motivated towards providing excellent customer service. The staff has many times gone above and beyond for me and actually are just nice and caring people. which is the result of good hiring practices. Their team of dentists are exemplary. The operation is growing in terms of technology and while I'm sure that this increases cost, it also increases a better level of dental care, which is something that I personally care about as it impacts our general health. I highly recommend MPDC.

I had my first appointment here today and was rather impressed by the level of service I received,…read morethe technology used, and the friendliness of the staff. Dr. Silvia is obviously a master, as his work was both quick and painless. On top of that, the x-ray machine they used was impressive and VERY fast. Overall I am completely satisfied with my experience here and I highly recommend this Dental office to anyone in the area!

If you are searching for a great dentist office, this is the place. The staff is friendly and…read moreefficient. I just love feeling happy and satisfied when I leave!

I received my dentures here they're a good fit and are working out great they were very helpful…read morewith oral surgery referral

The dentist is nice. He does not clean your teeth well. The receptionist are very dry.read more

I chose to not use my free VA dental care benefit and was…read moreexpecting and accepting a large fee and great care (as I was referred there by a colleague after just moving to the area). I require some major dental work and new it; but started as new client with numerous x-rays (far more than ever remembering elsewhere), numerous photographs, teeth cleaning by Tiffany whom is about the most wonderful person one could ever meet and receive care from - then the exact same from Dr. Taormina. I was then made aware of my options for future care without pressure. EVERYONE there was wonderful. Time to leave: I was thanked by several employees for my combat service as a Veteran and told I was done. Done, as in $0 fee! I am a grown man but couldn't hide a tear or two. I had the BEST encounter and THEY thanked me!?!?!?! I would recommend these compassionate professionals / "people" to anyone, in fact everyone! P.S. I have never made a post but felt compelled to.

Dr. Taormina is a dream come true. When you enter the office, the atmosphere is so relaxing that…read moreyou don't even feel like you are at the dentist. The staff is beyond amazing. The hygienist will put you at ease and make you feel comfortable. There is no fear when you are here. Dr. Taormina will take all the time you need to explain things. He is an expert on everything, from fillings to implants. Thanks to the doctor and his amazing staff. I now have a million dollar smile. I highly recommend Serenity Advanced Dentistry. Try them once and you will be hooked for life.