Fantastic Visit. I've been to the Kahala Apple Store a few times over the years and they always come through fixing my problem. Each time I go I'm kind of at my "Wits End" and no matter which Genius helps me or tackles my situation they solve it. And in the process I learn something. I can't say enough. Other than MAHALO/THANK YOU. read more

I've been an MacPro user for a very long time and am on my third version. I made an appointment online to have my computer diagnosed because I had a black screen and then my computer stopped turning on. I left the computer and later I was called by a technician from the Kahala outlet and I was told that the computer will have to go to the mainland for repairs and the cost starts at about $425. It was explained to me that to get a trade in value for my laptop it would have to be in working order. So, now I have to decide if it is worth fixing. I went to Kahala to pick up my laptop and purchase a new one. My experience in dealing with the employees was wonderful, they are polite, knowledgeable and professional. I will be an Apple user for years to come., read more

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Christine was so awesome! She did a great job helping me decide what to get and walking me through what I need as I compared the iMac, MacBook Pro and MacBook Air. I'm so grateful for the time she spent explaining the differences and for her patience. She is very personable. Ryan helped me with my computer at the Genius Bar. I spent two hours on the phone with Apple support who ran diagnostics just to come to the Genius Bar and spend another 45 minutes running diagnostics and to find out my 2017 iMac needed a WiFi card since it no longer connected to the WiFi which parts would cost about $240. It's still good, I'm glad I didn't just recycle it since it doesn't qualify as a trade in. read more

I am not an Apple fanatic first of all, so that maybe why I didn't give it 5 stars. I tend to avoid stores with groupies like the plague. It's cool to like products, but some of us just need our equipment fixed or to buy something. It's kind of like going to Starbucks, but without any tasty drinks or relaxing music in the background. People just hangout here like a lounge. Anyway, my sister has an iPhone and told me that they had a promotion going on for battery changes if your phone qualified. A few months back I noticed after an update there was "battery health" link in settings to see how my battery was in the phone. It was in the low 80s at the time. By December it was down to 70s percentile. I actually really like my 6s. It has exceeded my expectations. I've had for at least 2 years with minimal issues. So I decided to investigate the battery replacement promotion going on. I made my appointment online as advised by my sister. I arrived on time for my appt and checked in at the front of the store. Then I waited, and waited and waited. It felt like forever, but was a little under an hour when I finally got helped. The "genius" I was assigned to help was indeed very helpful. He hooked up my phone to some sort of diagnostic. Cleaned out my charging port and ear speaker and my phone was physically like new again. Then he told me my phone would take about an hour and half to change the battery. That was fine, I had my friend pick me up and I came back later to pick it up. It took another 15 minutes to find someone just to check me in and to get my phone back. It was worth the wait to have a brand new battery installed, and my particular model was part of a recall, so no charge was given. I'm still not a fan of the groupies that hang out here and take up retail and service space, but I am impressed by the employees and the work they do. Great service Apple! And this location is less crowded than Waikiki or Ala Moana. read more

Apple Kahala - They accept all these forms of payments. - Computers Near Me - Honolulu, Hawaii

Jared just helped me with my purchase of the M3pro MacBook. Super friendly and great customer service skills I even enjoyed getting to know him during the transaction will definitely be back for future purchases! Thanks Jared ! read more

I bought an Apple Watch for my girlfriend today. There was a bewildering array of options, but Ryan the sales agent led us through them to get her exactly what she wanted. The guy is an expert. Thank you! read more

Terrible customer service, no understanding on situation's on purchases over Christmas. Insulting, male, teenagers, manning the door, female manager, short and matter-of-fact attitude. While leaving, boys at the front made an insulting comment while leaving the store. This is my home store, and it sickens me to be treated this way. Apple, do better!!! read more

I chose to pick up at this location because I thought customer service would have been great! Nope. Earlier this month I had gone to pick up my iphone order. I waited to 7pm and left my house (live in Waipio) bc online it was promised by 7pm. I get there its not ready. Online says "processing"....I come back and forth and closing time comes, 9pm and my order wasnt ready. Well they did try to help but I get it, order wasnt ready for pick up on their end. [One item, the iphone 14 pro max] So I go in the next day, this is where I give a 1/5 stars. Some guys there noticed me from the night before. I dont judge. Im not biased or racist or ageist or none of that sort. They all look the same! Why? Because they are all guys, most with a typical hair cut....and everyone wearing the same black masks. The security noticed me from the night before as he knew I drove far and waited. So he tried to get help for me. This is where I give 5/5 stars. The guy who ends up helping me, super passive aggressive. This is where they get the 0/5 stars. As I was trying to talk with him explaining the situation because I thought the security told him, he gets passive aggressive with me as I explain my situation. Then he tells me, "Im just trying to do you a favor so you dont have to wait in line, just quit while you ahead" WOW I dont waste my time on poor customer service. But I purchased a phone that was probably the amount of his 2 week paycheck so...I dont appreciate the talk, espcially as he represents the Apple company. But lesson learned, Id rather deal with UPS delivering to my house. Oh and next time, I will just go Ala Moana. Overall, 2/5. Why? Because I took the passive aggressiveness as showing disrespect to a customer. To me. read more

Fairly good experience replacing my iPhone 7 battery that's down to 73% of capacity. Made the appointment and showed up a few minutes prior to I'm on time. Got checked in and asked to stand on the side outside the store and someone will get me. Waited 10+ minutes and other going in after me, one just to pick up his phone, and started to worry they forgot about me. Finally got a guy who asked me to come inside and again wait on tue side, now in line, and wait for the next available, etc. only after waiting 20 minutes did someone tell me they're a little busy and apologized for the delay. If they said that early on, I'd be much more understanding. Hey, it's Covid and social distancing so I understand. Just let me know what's going on. After 25 minutes, finally got to see the tech who was very helpful and after doing diagnostics conformed it's only the battery and that they had the battery in stock, even pulling it so it's reserved for me and ready to install. Told me it would take a couple of hours so they can do it now or within the next five days before they'd have to put the battery back into inventory. Came back two days later and got it all done. Still had to wait eleven I got there but only 10 minutes to drop it off and 10 when I picked it up. Overall very good service just have to wait. Most of my criticism is them not telling me they're running late and thanks for being patient. read more

Needed to get my iPad replaced I had an appt, horrible system they have it took me a while to just flag someone down that I had an appt , then I had to wait for someone to come out and help me which took about 30 mins when I had an appt already . copy spectrum they have a great way of checking people in LIKE A TV , with peoples names and check in times . People with actual appointments get priority . read more

Best Apple Store on island hands down! This store is located inside Kahala Mall and they are by far the best. The employees are professional, patient and helpful. Shout out to Rose (1.5 years with Apple) and Mark (12 years with Apple). They both work at the Genius Bar and provided awesome service. 5 stars to both of them. Rose definitely deserves a raise. Hope corporate or a manager is readying this. It's not crazy busy here and also doesn't have the crazy customers like Ala Moana or the rude tourist like Waikiki. The place is well stocked with products, clean, organized and the employees work together like a team. My last visit was a long visit but I got to get to know some of the staff and everyone was friendly. Eventually my issue was resolved and I got a bunch of work done while waiting. Gotta love Apple products and the support you get from them. read more

Came to pickup new iPhone 12 Pro Max & pair Apple Watch 6 with scheduled appointment, it was easy to get thing done. Overall, the employees were very helpful & courteous. Highly satisfied with their commendable services during the pandemic. The key to remember is: schedule appointment ahead! That Will avoid all the hassles, including long wait. . read more

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Brought in old ugly Beats headphones asking if possible to replace deteriorating ear pieces. Aaron could easily have blown me off but he was great. Top notch customer service. Gave me options and helped me pick out new. read more

A DEI store. Some of their employees are unqualified, lying, or lazy, or all above. I bought an iPhone 16e from this store last week and wanted them to transfer data from my Samsung phone. They couldn't. My carrier T-Mobile did that in 10 minutes. I came back a couple days later to reinstall my apps. Before its opening, about 15 employees were there chatting. When it opened at 10 am, I approached the one with ponytail, facial mask, and male voice. I asked his help. He interrupted me and instructed me to attend their workshop. I then asked him to reinstall WeChat first. He declined, saying he was not familiar with that app. I then asked him to reinstall my email. He persisted that I attended their workshop so I could learn. I left him and walked to an old man for help. This ponytail man immediately intervened, telling the old man: "Let him attend workshop." I voiced my protest: "If you are not familiar with the apps, why don't you let others to help?" Another young man fast came over and offered to help. I explained my requests. He patiently explained to me why these apps were unable to be installed. I was convinced by his theory and story. That morning, I got nothing done but experiencing a brutal rejection and a lengthy lecture. The biggest surprise came in the evening. When I told my son my experience, he installed my WeChat and email within 20 minutes. Ironically, my son never owns an iPhone! And two Apple Store employees failed me for the same tasks! Therefore the conclusion again: some of Kahala Apple Store employees are unqualified, lying, or lazy, or all above. A DEI Store. read more

I was helped by the supervisor Named Angel. He was very helpful to me. My watch was not working and Angel traded it in for me with a new watch. When I brought my old watch to Apple Ala Moana, it doesn't work properly I had to come back twice and the tech guy told me to send it to Apple and will receive another watch for $219 that is it. Here in Kahala I received proper service and Angel even helped me to change phone a new screen at no charge which I bought it at Apple Store in Cupertino 2 months ago. Great service and thank you Angel! read more

Everyone was so nice and helpful. The person who helped me took 30minutes to help me set up my phone. Great service,

I was with a friend that was in dire need of a new phone or battery. His battery could not hold a charge. It was draining fast. I told him to get it checked at the Genius Bar. What luck being in the right place at the right time with an Apple store nearby. We were greeted at the door to make an appointment to have the phone diagnosed and to see a sales representative later in case a new phone is the best option to go with. The store was busy, but in less than 10 minutes we were seen at the Genius Bar. Well the new was bad. The battery is bad and needs to be replaced. The iPhone 6 is old and not really worth replacing the battery so my friend opted to purchase a new phone. The process to purchase a new phone now has come a long way since the old days. Once you decide on the model you can bring over all your data / pics to the new phone. If you don't have a backup don't worry there are ways to get your data / pics to the new phone. The process can be long or short depending on how much data / pics you have. It was a short migration to move the data / pics to the new phone since he did not have a lot of data / pics to migrate. So my advice is to allow some extra time if you know you have a lot of data / pics to move to a new phone. My friend's wife also got a new phone. Setting up the two phones took about a little over an hour. My friend while he was waiting for his new iPhone to complete the data / pics transfer was able to look at the new iPads. The model he wanted was not in stock and can be ordered for you. Observing my friends experience at that Apple Store was awesome. I give the store an A+. read more

I waited for a few days after the introduction of the latest iPhone before going into this Apple store. It's usually crazy crowded but I had pre-ordered and just received my new iPhone so I was "chomping at the bit" to trade-in my older iPhone and set-up the new one. Fortunately, when I arrived along with the early crowd who were scratching at the door, I looked for the representative, Indy, who had assisted me in placing my pre-order. Sorry for the misspelling of your name. Indy is friendly, upbeat and very knowledgeable. He made my transaction so easy as he took time to explain each step to the process. I consider myself to be being NOT tech savvy so his assistance was key. Shout out to both Indy and John who made my visit to trade-in or recycle my older iPhone and to set up my new one so efficient. I have been using the new iPhone for a couple of weeks now and feel confident with the new features. In fact, I've even signed up for additional classes to learn more about this product beyond my usual messaging, phone calls and photo taking. read more

Apple Kahala - Computers Near Me - Honolulu, Hawaii

There are closer Apple Stores to where I live on Oahu, but Kahala is the one that has my loyalty. Even in "the before times", it was less crowded and I found the employers more friendly and helpful than other locations. Now during pandemic times, I'm even more impressed with them. They have a cordoned off area at the front entrance, where there are both security guards and Apple employees stationed to greet the public. Once they have determined your purpose (purchase, Genius Bar assistance, service, browsing, merchandise pickup, shopping appointment, etc.), they ask you to stand in a certain location. If you will be entering the store, and employee will meet you, and take you to the location where you'll be receiving assistance. I have found all of the employees to be knowledgeable, friendly and professional--and if they don't know the answer to a question I have, they find someone who does, then double back to be sure you're getting the help you need. I have noticed that most of them don't wear their cool lanyard nametags anymore--I wonder what that's about--personal security measures? When we are all wearing masks, it's hard to recognize people, if you're acquainted with some of them and want to say hello, for instance. I've never experienced any crowding nor violation of the (now ended) 6' social distancing in the store, and there has been ample security at all times, for both the public's and the employees' safety and comfort. For reasons not necessarily the fault of the Kahala store, I had to make two trips there on Black Friday, of all days. Even on such a busy shopping day, the store was still run like finely tuned machine. Other Apple dealers such as my cell phone carrier have vied for my business, but I'll still always go back to my favorite Kahala Apple. read more

I love this store! The mac specialists help me figure out all my problems without making me feel dumb. I work in medicine, but sometimes computer stuff is beyond my scope of practice. I have upgraded my computer and phone here a few times now, and never been unhappy with my service or prices. I appreciate how gentle the staff are with their customers. I'll be a customer here until I stop buying apple products (which hasn't happened yet.) read more

I don't know but I feel like this Apple Store is way better than the ones in Ala Moana and Waikiki. Not that it's crowded but the customer service is way better. I went there to pick-up an order. Because I also checked some of the new phones and laptops, the staff who assisted me was very attentive to all my needs, and he really knows what's he's doing - Expert levels. In just less than 2minutes, I got my order. Lightning fast! If your planning to buy anything from Apple, try Apple Store Kahala.. you wont regret it! Mahalo, Chel #pandaeatssph read more

Apple Kahala - Inside - Computers Near Me - Honolulu, Hawaii

I went in to help a friend get a new iPad. My friend is hard of hearing and talks loud and he can be rude not intentionally. The security following us around like we were going to steal something. Feel like I was being judged!!!!!!! read more

Okay good luck getting them to answer the store phone. Not even the Apple care specialist could get the store to answer regarding an update on if I could pick up my repair. Definitely rely on the Apple messaging for help. If they recommend you contact the store GOOD LUCK better yet don't even try. I wasted an hour of my life waiting for them to pick up. However, huge shout out to the Apple store guy who helped me in person. I wish I knew his name. I took my AirPod pros in Dec 2 because they stopped charging out of the blue. I told him I needed functional AirPods by Dec 12 for the Honolulu Marathon. I'm not going to lie I was worried they would not get here in time- even he was worried with the holidays and Apple being back to. But here I am Dec 9 writing this review to thank the Apple store guy who helped me because I received working AirPod pros in the mail today!!! read more

My Mac Air finally broke, so I went to Apple today to get a new one. The sales guy that helped me was friendly and knowledgeable. He told me that they were running a special; free Beats Headset ($300 value) with a computer purchase. Plus, Kahala Mall was running their own special with Hawaiian Miles. Score! This Apple store is small compared to other Apple stores that I've been to. They were very busy today. I'm not sure if it was because of the specials, or if it's the norm. Check out was a breeze. They no longer have registers. They all carry this portable device where they just swipe your credit card, and you just sign on the device. Then, it prints out a receipt. I was in and out within 10 minutes. read more

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This Apple Store is located near the main entrance at Kahala Mall across the water fountain from Starbucks. Before the pandemic I used to enjoy browsing the Apple Store products after grabbing a coffee at Starbucks. Since reopening, they've had a new check-in system that requires you to have an appointment and know exactly what you're picking up. I understood the reasoning for it earlier, but now that the governor has lifted many of the restrictions and we have half the population vaccinated, I really wish that they would go back to how it used to be. It just seems like overkill. I wouldn't have bothered complaining but the guard that they have was awfully rude, not the type of customer service I'm used to receiving there. read more

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Tammy at the Apple store in Kahala was the best! When you are a non-techie like I am, it can be intimidating to go into any electronics store. I needed help with creating my own Apple ID. Tammy walked me through it and was both patient and respectful. Big store with lots of friendly helpful Apple employees that are ready to help :) read more

They are pretty damn good at what they do. Polite on top of professionalism. I'm always like, I should of just came in earlier. They will solve a problem for you in (15) fifteen minutes that will take you (15) fifteen days. read more

Easy reservation- surprised that there was a lot of openings.... But a long line to get in. Of course, social distancing is enforced. TY. Friendly and knowledgeable staff. Thank goodness for Apple care! read more

As soon as I walked into the establishment it was very busy. Was Saturday about noon. The mall was crowded with live entertainment. The worker Rose ensured she could help me right away even though I was slightly late for my appointment. She gave me a stool to sit on while she checked on my device. Everything worked out and she was very pleasant. While I was waiting there was 2 workers that also kindly checked on me to check if I've been helped. I had a great experience today with them and thankful for their customer service. Much Mahalo. read more

I don't like posting bad reviews, BUT this Apple Store location is the WORST. If your Apple Product is not purchased there, they will try and push it off or not service you. Which boils down to BAD customer service. Even with AppleCare customers should be serviced regardless of where it was purchased. They were times I've heard from friends that the 1st thing they asked if they bought it there. If they haven't they refuse service or will give you a hard time. BAD CUSTOMER SERVICE. Go to Ala Moana or Royal Hawaiian. read more

On 6/10/24, at 10am, I went to the Kahala Apple Store and purchased a new iPhone 15 plus and was very happy with how everything worked. On 6/13/24, I returned to the Apple Store and turned in my iPhone SE as a trade in. I asked the kid who "helped" me how long he has been working here because I was getting a little concerned about how he appeared to be "rushing" through all the screens. He bragged, he has been with the store for 3 1/2 years but has worked for Apple for 14 years, so "I know what I'm doing". A minute later, he says, "oh oh" with a concerned look. Followed by, "I erased the wrong phone". He had completely deleted everything from my new phone. I said you were rushing. He responded, no, I wasn't. I said, I saw you rushing and why I asked you about your experience. I asked him if he's done this before, and he said, "a couple of times". But I can fix it. Who's your carrier. Consumer Cellular. Oh oh, can you call them. How, you deleted my phone. I don't know what to do. Call your supervisor. His supervisor, Indy Mendoza Jr, comes over and the kid explains what happened. He tells me they aren't familiar with Consumer Cellular but it's our fault this happened and they will fix it. We use their phone and call Consumer Cellular who asks for my PIN number. Thank God I remembered it, because normally I have to unlock my phone for the information. CC says they will send me the Esim card through my email. They do, but we can't get it because my phone is DEAD. Indy asked me to go home and get my iPad, return to the store so they can fix my phone. With no other option, I drive home, get my iPad, fight through the extreme traffic due to a water main break a block from the Mall and return to the store. It took them until 4pm to restore it to some degree but not fully like before I walked in that morning. Indy and Jara, another manager continua apologized for their mistake and the inconvenience they caused me, and they would be contacting me to offer something to make up for it. I told them how can you put a price or value on what they cost me for their mistake. Bad enough I had to spend my entire day trying to get my phone restored, forget about the gas I used, but I couldn't even call my 98 year old mother who I was supposed to visit, nor could I call my other appointments to tell them what happened and I couldn't make our appointment, but the stress and anxiety they caused me was excruciating. I was lucky I had everything backed up to my Cloud account so they could restore my phone. I waited a week and when no one called me, I went to the store, but Indy and Jara were not there. Nicole Lute said she was a manager, had heard about what h to me and that she would have them call me by Sunday. Still, no one called me and I felt like they were ghosting me. All the time, I continued to have problems with my phone. I had to have a specialist w McAfee reinstall their apps on my iPhone, iPad, and laptop which took a couple of hours. My voice mail didn't work properly and people trying to call me were sent immediately to my voicemail which wasn't working. Worse, my phone didn't even ring, the calls weren't even recorded as missed with no record of their calls. I ended up emailing them, and Nicole Lute, who now identified herself as the senior manager, responded saying she tried calling me three times but she was immediately sent to my voicemail. I was holding my phone in my hand the whole time and received nothing on my phone. I called the store and she apologized and asked me to come to the store in the next day and she would take care of everything. The next morning, she had to ask a specialist to help reset my voicemail with Consumer Cellular's help, and reset my phone so it would ring and record the call history. That took another couple of hours. After all said and done, my voicemail is not setup like before and is limited to just basic listen and delete, unlike how it would provide a written version of the voicemail message. A couple of people have told me that they tried calling and texting me but couldn't get through. Nicole gave me a charger to use in my car, and a magnetic charger, but I would prefer that my phone was completely restored and working like the day I first bought it. Never in my entire 70 years of life have I ever experienced such incompetence, lack of follow through with basic customer service and courtesy, that caused me weeks of stress, frustration and disgust, AND STILL, MY NEW IPHONE PLUS THAT I PAID A TOTAL OF $1,000 with the case is not working like it's supposed to. THE PRODUCT IS EXCELLENT, BUT BECAUSE OF THEIR OWN MISTAKE, IT DOESNT WORK WELL LIKE ORIGINAL AND THEIR CUSTOMER SERVICE IS THE WORST I HAVE EVER EXPERIENCED. read more

Made an appointment online and the GPS took me to the other side of the mall. It was difficult to find the store, even from the Apple website's description. I'd recommend just parking near Sephora or Aloha Salads entrance and walking that way, don't GPS it like I did. My phone has been glitching for a couple months. I have done a full factory reset multiple times, deleted and re-downloaded the apps giving me trouble, and had documentation screen recordings of when the apps would glitch or freeze. I was told that it was only a few apps having issues, so I needed to contact the software developers or customer service in each one. I have tried to, but have been told they don't see anything on their end. I was told I couldn't be given a replacement phone and no other solution was offered. Even though they could see I had recently reset the phone, they insisted on trying again. To no surprise at all, it didn't help. Not sure if I should try another apple store and hope for better, as it can be such a time-consuming process and this one was for nothing. read more

Apple Care to the rescue! Yesterday the worst thing happened--my phone screen cracked. I couldn't even text without getting share of glass in my thumb. Luckily, I have Apple Care. I jumped on the Support app and scheduled my repair for the next day without any issues. Kahala Mall had the most available openings and it's actually where I work so I chose this location. I got there a little early and they checked me in as a walk in because they said that was gonna be faster. Sure enough I was seen by someone just a few minutes after checking in. The girl was extremely sweet and professional, she let me know she was going to run a few tests on my phone before the technician comes by. She handed me off to the technician and we got everything set up and I was good. They let me know my screen would be done in 45 minutes! **45 minutes later** I checked in again and they had me sit at one of the tables. I was waiting g there for about 25 minutes until I got up and asked an employee what the status was. Apparently they forgot about me or something :( which is the only reason why I gave them 4 stars. The store wasn't busy and the guy who checked me in could've at least checked up on me. ANYWAY. My screen is fixed and I'm a happy camper. But now after sitting there for 25 minutes I low key just wanna get a new phone haha. Despite the wait, I'll definitely make this Apple store my regular apple shop since the Ala Moana location and Royal Hawaiian is always so busy. read more

Came to the Kahala Apple Store to check on our I-Phone that has been on the fritz. Luckily it was under warranty. Made the appointment ahead of time for the Genius Bar but after checking in on time, found myself waiting for an extra 20 minutes. Thinking they were under staffed or just had a bunch of tough cases to deal with. Hint: They have charging stations and free wifi so if you find yourself waiting you can take care of what you need to do. Fair is fair come check this location out for yourself and see how your experience goes. read more

Apple Kahala - Genius Bar - Computers Near Me - Honolulu, Hawaii

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Well, after dropping off my phone for the battery replacement program for all iPhone SE, 6, 6s, 7, and their Plus counterparts, I figured I'd write a quick review update, hard to believe it's been about 8 years since I wrote a review for here. If you have one of these iPhone versions and haven't heard about this battery program, Apple started it after it was discovered that they purposely slowed down these phones due to aging battery life. If you feel like your phone has slowed down, I'd recommend taking advantage of this program. There is a cost of $29 (normally replacing a battery is $79) and he program goes to the end of 2018. If they have the batteries in stock, it'll take 2-3 hours to do so you can do some other shopping in the mall while you wait. I'm definitely not a good "wander around the mall aimlessly" kind of person so after 10 minutes at Whole Foods, I was thoroughly bored. Anyway, it did give me a chance to update this review and have some coffee at Starbucks. I still think the staff at this Apple Store and all the other ones I've been to are well trained and always friendly. I'm definitely still an Apple Fanboi and still use numerous Apple products...2 iMacs, a MacBook Pro, 2 iPads, and a couple iPhones, I still enjoy using their products. read more

I tried to order a replacement battery case for my phone through the Apple site, forgetting that it's a battery (duh!), so they won't ship it separately to Hawaii. However, the website did show that the Kahala Apple store had the case I needed in stock, so I headed up in the evening after the traffic died down a bit. Parking is always squirrelly in the lot, but I was lucky and able to snag a space pretty quickly. Once in the store, I told them what I needed and that the website showed they had the battery cases in stock. They didn't have any out on the display, but an employee was able to radio in the back for them to bring one out. She was able to use her handheld point of sale system so we could check out right there. The system emailed me my receipt and the case was good to go! I definitely recommend checking online to see if they have what you need in stock, since it made the transaction very smooth. read more

Step mom came into this store today to have someone help her fix an iPad and dude told her it's not fixable and that she needs to buy a new one. That's what you call lazy and don't even try to help a customer who has bought many Apple products from this specific store. read more

I love the Apple Store! My pc died and I was looking for a replacement. I couldn't decide whether to buy an Apple (which I really want) or go with a pc for a cheaper price. I just wanted to hear reasons why I should get Apple so I could convince the husband. I went in and someone greeted me right away and asked if they could help me. I said I wanted to look at the imacs and she directed me to where they were. I was hoping that someone would actually talk to me about it, but right after I reached the imac, another Apple representative came over and asked me what I was looking for. After a very informative conversation, Craig gave me tips that would save me money and other ways I could use my existing Apple products while I decided if I really wanted to spend $1800. So after buying a $6 HDMI cable at Best Buy, I hooked up my PC monitor to my Macbook Pro and voila! I got a larger screen that I was looking for to do my work. I appreciated his knowledge and honesty and coming up with different solutions for my problem. I don't want to consider a PC anymore, I know I want an Apple product just based on their service. Thank you Craig! read more

One of the stores in kahala mall i hang out in. Mainly to play with line of star wars droids. that is made by sphero. Its a lot of fun connecting my iPhone or iPod to the droids. And controlling them. Seeing what they can do. Its just fun to see those droids' expressions. Aside from that i look also to see what new bose headphones are available. A good place for electronics or for Some adults toys like what i look for. read more

Apple Kahala - loads of fun to play with. at the store. and at home. - Computers Near Me - Honolulu, Hawaii

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I prefer this Apple store because you can get an appointment and it is not as crowded as the other location. We need an Apple store on the west side!!! I'am just saying, if anyone out there was wondering where they need to put the next Apple store. I came in to figure out what was going on with my computer. It was running slow, no matter what I did and I never had enough memory etc. etc. They were very patient with my non-participating computer. After an hour and a half, they decided to keep it overnight. These guys are super professional, patient, and friendly. read more