Was interested in seeing a computer but first wanted my iPhone battery checked. After being horsed around for over an hour and still not had my battery checked, I decided I will not buy any more apple stuff, and certainly not from this place. read more

Every time there was something wrong with my or my sister's iPods and we've made appointments, everything went well. However, the last time I went, I wanted to buy a new iPod, instead of get something fixed. I knew exactly what I wanted, so I figured it would take five minutes at the most. They had me make an appointment, and I had to wait a half an hour for someone to just grab an iPod out of a drawer and ring me up. Next time I want an Apple product, I'll buy online or at Best Buy. read more

I purchased a first generation iWatch at this location several years ago. A little over two months ago the back of the watch separated. I contacted Apple support. After a painfully long conversation, filled with redundancy and numerous pointless questions, I was told they would send me a box in a few days so that I could send the watch to be repaired. Several weeks went by and no box. I looked up the separation issue online and it turned out that Apple was aware of the back separating in their first gen watches. They did not recall the watches, but if you asked, they would extend the time for warranty repair for this particular issue. That said, I knew the extra time Apple allowed for free repair had passed. Nonetheless, I felt as this was definitely a manufacturers flaw, I should not have to pay the full cost of the repair. I decided rater than calling and potentially being interrogated again, I'd go to the Apple Store and explain the issue in person. After waiting a half hour before finally speaking to an Apple tech, I was told that Apple would not authorize a free or discounted repair regardless of the fact the it was indeed caused by a manufacturing flaw, and the the cost would be $250.00 ... plus a couple of weeks, because they needed to send the watch out to be serviced. Keep in mind, I didn't need any new parts. I told them I was going to watch a YouTube video and fix it myself. So for $4.98 for a tube of silicone and less than ten minutes of my time... my watch is fixed and works perfectly. I'm very disappointed in Apple. I have spent many thousands of dollars and solely use Apple products. So at the end of the day, generally their products are good...but as a company they suck! That's certainly not the way to treat loyal customers. read more

Tried to walk in after work to have my iPhone looked at it after I dropped it. I was told that I could not be helped until next week. I stated that I have a insurance plan which I pay for how am I supposed to get a new functional phone for my small business. The customer service tech wasApologetic however stated there was nothing he could do. I feel held Hostage by this Apple Store. How are we supposed to run a small business with Apple products especially essential products such as a phone when service takes seven days. read more

I had a really good experience during my repair appointment and quickly received a new phone.

Don't even deserve a star. Waited for hours, watching those who came and checked in after me be waited on. I just wanted to do a damn exchange !!!! read more

I made an appointment to come in and have my battery replaced in my iPhone 6. The closest store is here at Lehigh valley mall, which is still about 45 mins away. When I got their they looked at my phone and in about 3 mins they told me they didn't have any batteries in Stock. I was livid, what a complete waste of my time. If you have that many people working their you should have someone review the appointments and let the customers know not to waste their time coming in. Also now it's going to take 2-3 weeks to order a battery. Not a smooth process at all. read more

I really enjoy this Apple Store. Thankfully, there is always enough people working at this location. This store is always filled with smiling sales people who know their product. I would highly recommend this Apple Store to anyone. They will gladly answer any questions. read more

They were very friendly and helpful. They were able to replace my sons I pad free of charge.

Worst experience ever. I went in to purchase and activate a new phone, and they completely botched the transaction... three separate times. As a result of each screw up, they ran my credit on each subsequent attempt, because, "that's the only way to finish the transaction." I spent more time on the phone with AT&T cancelling the accounts they created than with the Apple associate. Never again. read more

I have been at apple 3 times in two weeks. I again have been standing here for 2 hours and still no service. Horrible customer service Last apple products i will own!!!!!! -10 stars read more

My son and I were there today (08-27-13) and we drove 1 1/2 hours to get there. Had an appointment at 3 PM. Got there at 2:45 PM and checked in. We had someone waiting on us at 3:05 PM. The young man seemed to know his stuff and showed us different ways and prices to get my son's phone replaced. We made our decision and within 10 minutes he had a replacement phone up and running with his contacts transferred. I would definitely go back to the Lehigh Valley store!! Prior to making the appointment with the Lehigh Valley store, which I did over the phone, I had called Park City in Lancaster because it was a 1/2 hour closer to us. VERY RUDE ASS on the phone. Would not make an appointment with me over the phone. He told me twice the website to go to. Apple really needs to evaluate their employees and get rid of the lazy ones!!! read more

Horrible! My iPhone 6s was not holding a charge. I called and waited 30 minutes on hold only to find out she could not help me. She did attempt to schedule an appointment for me with a "genius". First available appointment was in a week! Who can live without their phone for a week? Hello Galaxy! read more

Very upset. My iPhone 6 had cracked so i went to apple and they fixed the screen then put a screen protecter on. A week later my phones touch screen was not responding so i went back to them and all apple did was restart my phone then told me they can't fix it and to buy a new phone for $500+. So later in the night i decided to take off the screen protecter that APPLE put on, Whatta u know my phone works but now i lost all my messages ,contacts ,apps ,etc for no reason. i don't know how they claim there geniuses but can't figure out to take a screen protecter off.SOO UPESET read more

I have tried to use services at this Apple store on 4 different times--3x for a repair to my I Phone and today to try to get my iPod nano fixed. None of these repairs was major, but you'd never know it by the way they treated me each time. Staff were rude and wouldn't answer simple questions. Go somewhere else where they really want your business. This place sucks! read more

They have great service and good customer services app the time I have been there. As well as giving me attention on time and clearing my problem. read more

Most people working at store are read Off Script, anything beyond that can't help you, they should replace all of them with machine at least that way I don't blame the machine to be incompetent, just broken! read more

My experience with apple is probably the worst customer service experience I have endured. First, its difficult to get an near term appointment. Apple must either understaff or sell junk. Second, I was on the phone many times with the automated dummy, trying to reschedule my repair appointment with one of the apple geniuses. I unfortunately had to call as the previous genius failed to send the confirm email. It seems impossible to talk with someone at the local store thanks to the central planning bureaucrats. While the automated dummy can understand full sentences, it has a problem with "I would like to speak with someone in the Leigh Valley store." While waiting to speak with some one at the customer care center, I would get dropper. I may write an additional comment, once I the apple geniuses have an opportunity to repair my phone read more

I purchased my iPhone 4S on January 23, 2014. It stopped working in November. When I took the phone back they replaced it. The representative went to the back and came back with a "new" phone. No box. Hey I was thrilled to have a working phone. March 3 my phone stopped working. When I took the phone back I was told I would have to buy a new phone because the phone was no longer under warranty. I suspected that the phone I was given in November was refurbished. The rep said no I was given a new phone. What they didn't know is that I had previously gone to settings, general then about. It said Art Vandelay's phone. I watch Seinfield too. So I decided to call the Apple service number myself. The first two specialists were very sincere and tried their best to help. They connected me to a Senior Service Representative. When I shared that I suspected that my phone was refurbished he told me "we don't refurbish phones we restore them." He went onto tell me about the rigorous testing used on the restored phone. When I asked why they guaranteed a rebuilt phone for 3 months only he told me that if they gave a full year on a rebuilt phone (that in his opinion) was better than a new one that everyone would get a free new phone every year. I was momentarily silenced by this explanation. And this senior service rep was gloating. He also told me that nowhere in my contract does it say that Apple replaced a faulty iphone in the first 12 months with a factory sealed new phone. Just an FYI to all. I have had only Apple phones. Never had a problem. In 2013 I bought 3 iphone 4s. Two for family members and one for myself. And Im typing this on my MacBook Pro Here is my point. Do you know that there is no address that you can send a letter of complaint to? I'm serious. Go online. Check for yourself. So Senior Representative is as high as you can go. And this guy was so rude and condescending. My first Yelp review. read more

My MacBook pro has been experiencing the black screen of death for months, which is what spurred me to bring my computer in a month ago. Long story short, I have had a horrible time dealing with the "geniuses" from the start. I had a feeling the issue was hardware related, but when I brought in panic reports and an article (TS4088) from apple detailing the known issue they ignored it. They just ran tests and kept telling me my computer was fine, they can't replicate the issue, and had me do clean installs twice. Of course that did nothing and the issue reoccurred. I actually found a way to replicate the issue myself! I keep hearing different things depending on who I talk to there, as though there is no record of me having brought my computer in prior and no communication between employees. Just dropped it off for the THIRD time, once again insisting they look at the article. At this point I'm immensely frustrated and extremely disappointed, still without a working computer. read more

Ok so I had to go to the Apple Store because my iPhone 5 was acting odd since I got it in December. I had the SIM card changed, I did a factory restore, I was dropping calls and not happy at all. Last night the phone got this weird white blob in the upper right corner. Well let me tell you all the horror stories about the Apple Stores are far from true. I was running late and they still took me and when the tech took my phone he looked at it for about 10 minutes and he replaced it. Perfect!! No problems and no hassles. I would recommend this store to everyone!! read more

Waited 30 mins or less to be taken care of at the Genius Bar. My iPads home button stopped working, because my iPad was under apple care warranty, I got a new one as a replacement. Did not give me hard time. I was happy ! read more

Bought a new I phone the battery life according to Apple diagnostics was less than 3 hours to a charge. After resetting it to the factory settings and installing the new operating system, the charge lasted approx 5 hrs ON STAND BY. Apple tech support said to go to this store and they would replace the phone. Well this is is where it gets fun, The store ran their diagnostics on it and agreed that there was a constant drain on the battery and that "You must be doing something wrong" tried explaining to the tech to check the phone usage (less than 10 minutes of talk time and less than 25 texts in a month) who grew tired dealing with and got a manager. The manager proceeded to talk to me like I was a child and re stating that "I must not know how to operate the phone and it was my fault that the battery was discharging and refused to do anything when I said I was going to call apple and complain he said good go ahead and then left for the day. BAD SERVICE BAD ATTITUDE, Apple ended up replacing the phone directly for me. But as far as this store RUN AWAY VERY QUICKLY!!!!!!!!! read more

Lehigh Valley Apple Store is such a disappointment. The staff doesn't seem to know how to keep up with customer flow. They always seem extraordinarly rushed, overwhelmed and distracted. The "genius bar" techs are woefully untrained and lack the knowledge to solve technical problems. They don't seem to care that you have a problem and don't seem to care if they help you or not. Yes, they only seem to want to sell you something or, if not, get you out of the store. If you can find another Apple Store reasonably close, that is a better bet. Skip Lehigh Valley if at all possible. A waste of time. read more

The worst attitude ever. Went in for a diagnostic check on my mothers ipad. The technician Patrick did not want to be bothered because I guess he didn't want to deal with people who aren't as tech savvy as he. He even turned his back on us. We made this appointment just like everyone else and deserve good customer service. If you can afford their product then they need to provide customer service! Furious !!!!! read more

Our experience at the Apple Store today was excellent. Not only did Jim set us up with the perfect computer for our daughter, he and the team helped us set it up completely. We left the store with everything we needed. We give it an A+! read more

I have been a diehard Android user forever. I needed to visit this store to get my wife's iPhone fixed. The technicians were so helpful and knowledgeable. The repair went perfectly and I am now Apple everything. iPods, iPhones, Mac Pro and Apple TV. 13 devices and counting. read more

I'd give this Apple Store location ZERO stars if I could. Should've went to a different location after reading all these awful reviews beforehand... But I decided to give the store a shot when booking my repair appointment. Huge mistake on my part!!! Absolute worst customer experience I've ever had anywhere. Not to mention, I was passed around between several employees during my time there. Unprofessional if you ask me since several of them were just standing around talking or doing nothing when I needed help. I brought my broken iPhone in for repair after the screen went black and stopped working. Luckily, I have the Apple Care insurance and my iPhone 6 was replaced with brand new one. I got there earlier than my scheduled appointment time, only to leave FIVE HOURS LATER. Yes, I had to spend five hours in store due to their terrible customer service and because they completely screwed up my new iPhone. Everything from my iCloud is gone, I lost all of my most important information (pictures, memories, music, contacts, apps, work information, EVERYTHING) because the "genius" (using this word lightly, employees here are far from geniuses!) completely erased my new iPhone after I already had a successful iCloud transfer. Whatever he did when he took the phone to their back room when calling Sprint to update the phone service since it wouldn't work right away, completely screwed everything up with my iCloud account. These employees made me feel dumb when I called him out on it! I mean it was 100% his fault, so own up to it and make the customer happy rather than beating around the bush! How do you have one successful iCloud transfer to a brand new iPhone while in store and all of your data from the previous iPhone is there, but the moment an employee messes with around it, they have no clue what happened and don't know how to fix it? For whatever reason, this brand new iPhone 6 will not restore my iCloud data thanks to them... Never been so upset before! After all my frustration because of the problem THEY caused, I left five hours later with nothing resolved and my iCloud data completely erased due to their lack of knowledge. At least I have a new iPhone, right? Do yourselves a favor and go to another Apple Store!!! You'll thank me later. read more

I came to the Genius Bar today very worried about my MacBook that wouldn't charge. It was a situation that could have been really stressful, but thanks to Jeremy's customer service and finding out all I needed was a new power cord, it was surprisingly easy. I arrived for my appointment early, so I ended up witnessing Jeremy's customer service with other customers, too. He did a great job juggling us while remaining calm--I didn't get the feeling from him that he was stressed or I was a chore. He was professional and personable at the same time, genuine, efficient, and I did not feel as though he was trying to make me pay for unnecessary services/items or pushing sales on me. For now, it was just my power adapter, but I know I'll be in the market for a new computer soon and will also be looking at iPhones. Today's experience made me highly likely to return to the Lehigh Valley Apple store for those purchases. I hope the Lehigh Valley Apple store values the great asset they have in Jeremy! read more

If I could give less than a star I would! This store and it's management is the epitome of poor customer service. I took my Apple Watch in for service after the screen froze during an update. I was greeted by a genius (I beg to differ) Dylan. Dylan told me they couldn't help and it had to be sent out for repair. I live over an hour away from the store so this was a huge inconvenience for their product that was not working due to faulty equipment not user misuse. I asked if it could be mailed to my house and they said that was not an option. I called tech support 2 days later to learn the status of the repair. I was told it was back at the store ready for pick up. When I arrived I was ignored my Megan 2 times and then asked 3 separate times for my name and the reason for my visit. After waiting about 10 minutes I see Megan walk around the back of the store and walk out the front door! What?!? I stopped another employee (who apparently was the manager Matt) he told me that I would need to wait while he checked on the progress and then told me "imagine how I feel I'm sending people home and now I have to do customer service and the Genius Bar. What?!? After 3 other employees told me my watch wasn't there and I was TOLD TO WAIT FOR THEIR CALL and 25 minutes later a fourth employee finally found the watch. Not one apology from a single person because of course Apple never makes a mistake! They are geniuses! Apple has taken a serious turn for the worse. It is becoming more and more like Walmart everyday! They treat their customers like if they go somewhere else they have millions of other customers to replace them! Funny thing is I went into the store this Christmas to buy 2 iPods and an iPad and I was waited on within 5 minutes and purchase was completed in less than 5 minutes! read more