Beautiful store which is newly opened in Lynnhaven Mall. It's much larger than the original Norfolk Apple Store. Several times larger to be exact. Every Apple product is on display and of course your and pick it up, test it out, etc. The staff is friendly and helpful and everything you've come to expect of an Apple staffer. The new location is very well lit and much brighter than the Norfolk location which has more of a soft lighting. There's not much else to say here that hasn't been covered. I'm sure the folks living in VB are happy to have store close to them now. read more

Apple Lynnhaven Mall - Computers Near Me - Virginia Beach, Virginia

So I had my first "Apple Store" experience a week ago. Not bad at all! I hear they're always busy, and this is true! I was having problems with my lightning cable not charging my iphone 6 anymore, and thought I'd give it shot - to come here to see if they could replace it! I was thinking that would be an "in and out" thing right? "Oh, your charger's not working? Let me check it. Not working. Here's your new one." NOPE. I had to make an appointment to be "seen" and the wait was roughly going to be 2 hours. This was a week day, mind you. I can't even imagine how the weekends are! Anyway, my information was taken down on an ipad mini (name, contact info, issue), and I was sent a test text message, and then was told that I would receive one text letting me know that the person ahead of me was wrapping up, and then another one after that, and that I'd have 15 minutes to come back to the store. Luckily I had time to kill, and was with my mom, hanging out at Barnes & Noble. So I received the first text and it was maybe only an hour in. I got so excited, thinking that it was my turn already. So instead of waiting for the second text, I went back to the store already! But then I waited about 25 more minutes in the store. Good thing they have lots of accessories, cases, and more apple gadgets to look at & play with! I was approached and asked if I needed help by about 5 associates. I checked with the guy who was holding the ipad, and he said I was still "early." I told him my issue and he said ok. But then 5 minutes later he actually came back and said he would go ahead and help me. He did, and replaced my lightning cable! (He took the old one of course.) But yay! Overall, great experience. I'm glad I was squeezed in, and not made to wait 30 more minutes or an hour even. Thanks Jason!!!! read more

Apple Lynnhaven Mall - Got my lightning cable replaced for free! - Computers Near Me - Virginia Beach, Virginia

Just go somewhere else. Went in with the intention of upgrading both my phone and my wife's, on top of purchasing a new Apple Watch. Was greeted by a nice man but then he was with other customers. No problem as there were at least 6 other employees not helping customers. The issue is that they would rather talk to each other than help customers make a purchase Literally stood at the watch table for 5-10 minutes after wandering the store, looking at them while employees ignored us. Was fed up after that and left. Really hope management pays attention to how their staff is losing their company money read more

First of all, I never go to the Apple store and obviously that was a good choice. The way this store is set up is ridiculous. You can hardly tell the difference between customer service reps and the customers. No one even greets you when you walk in, BUT if you stand around looking clueless long enough eventually someone will help you, rather have you check in to wait AGAIN to talk to someone. Second of all, I had an appointment at the not so Genius Bar to get my battery replaced. When I checked in w/ nameless employee #1 he had no clue what I was talking about when I mentioned battery replacement. He pulled up my info but was so confused about my battery replacement comment. Unfriendly employee #2 was brought in, and had no clue what I was talking about. He couldn't find me at first in the system either? It was a cluster fuck. Eventually they got me checked in and I was able to get my battery replaced after. Took about an hour and a half which is fine and it was free of charge which are the ONLY reason I'm giving them 2 stars. I will avoid going to the Apple store (at this location anyways) from here on out. Actually, this whole experience makes me want to ditch my iPhone and I have been an Apple consumer for 10 years. read more

Came here to exchange faulty AirPods after being instructed by a very nice man at an authorized location in my city, an hour away. Arrived at the store expecting it to be a relatively simple and enjoyable process, and what I was confronted with was the complete opposite. The employees would rather walk into walls than assume eye contact with a customer standing in the literal middle of the floor, by the device pickup. If you like to feel invisible, this is the place for you. Eventually I was able to catch the attention of a kind older gentleman who explained the Genius Bar and set up an appointment for me. After receiving a text message from apple saying I was ready to be seen, the cycle repeated. Again, I stood in the middle of the store, unable to receive help from an employee. Finally I was able to get "checked in". I explained to a employee that I had received the text to check in, and all he said was, okay! You're here! ....weird. 10 minutes later it turns out I was never checked in. Finally I was able to make the exchange and the rest of my experience was as would be expected. If you're not in the mood to actively track down an employee who MIGHT be willing to give you the time of day, stay far away from this location. read more

I had excellent service from Shelby when I picked up my new Apple Watch. They are not helping with new device set up and I was not able to even go into the store. But Shelby have me step by step instructions and was super helpful. read more

I specifically made the effort to visit the Apple store with problems I had with Facebook and Instagram. Yes, I know they are not Apple apps but I was hoping for some institutional wisdom to help me or at least learn if my iPad settings were right. "Nope, not our software no can do." The fact that the Teckie with a clipboard was in a haste to get rid of me is pretty ridiculous. I'm a contractor. My worldview is not limited to nails and wood. People ask me all the time for my opinion on all kinds of things outside my "ranking". I don't blow them off. Would it really cause chaos in the store if I asked for help? Apparently. read more

First of all ... Apple Stores had a vibe! You literally want to buy everything you want. The customer service is superb!! Always ready to help and answer any "stupid" question you may have. Great store to get you're apple products repaired or to purchase apple products. Go and feel the apple vibe! read more

I ordered Apple 12MaxPro last night, and they delivered ear pods with my label on it. They using post mates delivery service. The bag is open when they delivered. Delivery guy has no idea what items he is delivering. Now my apple account says is iPhone 12 is delivered. Would not trust this next delivery from post mates or Lynnhaven apple store. read more

Very disappointing experience. They make you schedule an unnecessary appointment. Long wait times. I had nothing to do and they wouldnt check me in until my appointment time. They said they were waiting for people to show up for their appointment. Employees are irritable. Will never come to an Apple store again after this. read more

I went to the Apple store today (with appointment) because my phone was doing "ghost touch" (twitching and clicking on stuff by itself) which is a known issue. The staff was completely friendly and helpful and they changed my screen for free due to the issue being so common with the iPhone X. I couldn't be more pleased with the customer service I received today! Trina (I believe that's her name) was amazing and so were all the other associates. They constantly check on you while you're waiting and check the status of your device, even if you don't ask them to. Thank you so much to everyone I spoke to today at this location! I'm a very satisfied customer. read more

My wife has issues with her MacBook Pro and sets up an appt. She drives there from carrollton 1hr and 10mins and they can't help her because she doesn't have the receipt from 3 years ago. I bought the laptop for her 3 years ago and no help from the derelicts. Heed this review if you seek help for MacBook issues. read more

There is no point in making an appointment because you still wait a long time for someone to even come see you. I waited over 30 minutes for any kind of service or acknowledgement. read more

So easy to work with. Free diagnostic appointment to figure out what's wrong with my phone, and recommendation on whether it's worth it to fix or just get a new one. Not slimey sales people, just friendly Apple users like me trying to fix the problem and get me on my way. Apple: please start doing phone and internet service. I will switch in a heartbeat. read more

I wish I could give it a 0 star, this place is so shit, and the customer service is so bad you literally need to make an appointment when you're already in an appointment. They refuse to do anything and give you bs facts about apple. Like I want to repair my battery because the battery health is going down, and the bitch that helped me said "maybe ur on ur phone too much", bro I've been waiting for an hour and no one is helping so no shit imma be on my phone waiting. I can see all the workers are just chatting and not doing shit. I said excuse me to them multiple times, they just didn't give a fuck??? They even made eye contact with me and decided to look away. The bozo that said I need to get it below 80% to get it fixed, I researched and it shows that it doesn't matter what percentages my battery health is at they need to get it fixed cuz I have Applecare/warranty, but they just refuse to do anything and apple really need to step it up and not hiring random shitty workers that didn't graduate from high school. read more

Apparently on Christmas time they are only accepting pick ups under appointments. Visited twice, no lines... so I asked for help (since online I was not able to book and appointment) with glass protection and non service facetime, I was informed only for pick up, any other service is performed... shocked! I always loved apple, their devices and even more their customer service. It is difficult to understand the denial of help while watching the apple logo even more when seeing no lines and an empty store. As a customer Apple not only means buying expensive tech, means quality in tech and in service, being a party of a helpful, dynamic and innovative company. They sell products and feelings. I am sure Christmas dates are pretty busy, unfortunatelly my experiences were different, maybe it was two unfortunate days. I did not want to write a review the first day, because I felt everybody has the chance to have a bad day, but the same experience is repeated... I love so much Apple, hoping they improve their service and see just people wanting to help when needed, not only when spending money. read more

Fixed my MacBook relatively fast; only took about 4-5 days within the same week. MacBook works as if it's brand new and haven't had any issues since. Customer service was impeccable and extremely friendly as well as understanding of my problem. The price ($299.99) wasn't bad at all considering it was water damage which wasn't covered by my warranty, and usually other places would demand about $300-$500 due to water. Ensure to arrive about 10-15 minutes before appointment to be checked in early and you'll be leaving satisfied in no time. read more

Getting ahold of the store is frustrating and ultimately impossible. HOWEVER, I did finally get an appointment with a genius to fix my MacBook and was blessed with Sorely. Sorely is truly a genius and super helpful. He took the time to explain the geek terminology and knew exactly how to fix all of my issues. Great hire Apple. read more

Omg. Thank you for coming to VA Beach. I am overjoyed that I no longer have to drive 45 minutes to walk into one of my favorite stores in the universe. I turn into a 5 year old, kid in a candy store, anytime I walk into an apple store. I am pretty sure the employees at the new location thought I was insane, but IDGAF. I cannot control my excitement. The hubs and I visited today to see if we could get lucky and find the new 6 plus. As soon as we walked in, we were greeted by a manager, Chris, who quickly tended to our requests. They were out when we walked in, thankfully, because of my ridiculous indecisiveness, they were magically restocked while I was deciding which new phone would most properly fit in my hand (Sorry iphone 6 plus, you are just, too big for me). The manager who had initially helped us and delivered sad news, literally searched for us to let us know they suddenly had what we wanted available. The process was quick, easy and so so fun. I love Apple employees, they are all, just add water friends. Thank you, Chris & Kervin, for making both of our days. I truly enjoyed you and talking to you both, specifically about the blow-drier method and "family friendly environments". I will try not to say "the f word" so loud next time. I love Apple. I love their products. I love this new store and its employees. Lynnhaven Mall is undergoing some wicked changes (for the better) and this store is certainly the best part. PS. The 6 is the shit. read more

Apple Lynnhaven Mall - via https://www.apple.com/retail/lynnhavenmall/, so happy you are here! - Computers Near Me - Virginia Beach, Virginia

If I could give this store 0 stars I would. Their customer service is pathetic. Every time I go into the store they're clueless. It take two hours to get even the simplest thing done even with an appointment. Do not go to this store. It's a waste of time. read more

I ordered my new phone for pickup here. I arrived at my scheduled time, I was checked in and helped immediately. I had a trainer and trainee helping me and I was very happy with their customer service. As I am technologically inept, they offered to help me set up my new phone there and also showed me how to unpair my watch and how to pair it to my new phone after I left. They were both very sweet and extremely helpful in answering some of my weirder questions. Ryan, the trainer, had a great approach and technique with teaching the trainee and the trainee (I forgot his name) gave his full attention to me while diligently paying attention to what Ryan was doing and saying to help me with my obscure questions. I can't speak about the other workers, but I'm very happy to have gotten the A Team to help me! read more

This is definitely the Apple store you don't want to go to for good customer service. Apple should be ashamed of this location. I've always had great customer service from the Norfolk location, even when it's absolutely jam packed. Lynnhaven however was filled with rude, lazy and non-customer focused staff (and they were not even that busy on a Saturday, early evening). I went in for a new screen protector for my mother's iPhone 6 (early Mother's Day gift). She was with me so that they could put the screen protector on while we were there, just like Norfolk did when we bought her last one. But no, the sale person refused to do it, even though a staff member standing next to him was putting a screen protector on for their customer. When he repeatedly refused to do it and said, we aren't trained to do this, so no we won't do it. When we pointed out the guy doing something 'he wasn't trained for to provide good customer service,' our sales person said. Well yeah, but he gets off in 10 minutes so he's not going to do it for you either. My mother was growing irritated as was I with his terrible demeanor even after noting that Norfolk had no issues putting screen protectors on. He then said let me get you to someone who can do it no problem. We thought great, finally this guy has a brain... he walked us to the front of the store and pointed down to a kiosk and said, you can just walk down there and they'll do it for free. I spun around on him so fast and said are you freaking kidding me? You just acted like you were walking us to a staff member who is actually worth something and then walked us to the door to go somewhere else. This 'team' member really shouldn't be allowed to work for Apple. I then said, just refund me and I'll go spend my money in Norfolk where they actually care about customer service. He ran the refund and then tried to refuse to give me a refund receipt for verification. To which we made him walk is skinny jeaned legs all the way back to the back of the store so he could do his job properly. I truly feel bad for anyone that has to deal with this guy at Lynnhaven. He successful turned away 2 loyal Apple customers that will NEVER buy anything from that location again. And I've owned 4 iPhones, iPods and iPads, and 2 MacBook Pros. Not too mention my mother has had 4 iPhones, 2 iPads and a Mac. We even told him that, and he didn't care. Stay away from this location. read more

The service department/ Genius Bar is absolutely awful. Can't explain where my computer is that was dropped off last week. The email says it's still sitting at Lynnhaven Mall, however after a half an hour the story is it's at the repair center, and it'll be another week. Leaving Apple forever! #andrioidsnewestcustomer! #windowsforever! #applelynnhavenistheworst #startsatthetop read more

Let me start this off by (shamefully) admitting that I am a frequent phone screen shatter-er. But to be fair, iPhone 6 screens are the easiest freaking pieces of glass to break. My old iPhone 5 lasted me the whole two years, and during the entire year I've had my iPhone 6, I've gone through several screens. Ugh, I know what you guys are thinking. Y'all are judging me. But it's okay, I know I know I know. I have officially ditched the super cute phone cases and resorted to a bulky, Lifeproof Nüüd case. No more shattered screens for me! As for Apple's services and customer support: five stars all around! If you ever find yourself needing assistance with repairs or any questions at all about your Apple product, give them a call. The one very annoying detail though, is that the number listed online does not reach the actual Lynnhaven Apple Store (though the area code is 757). You will get a representative from AppleCare that will help you, and that is typically meeting with a Genius at the Genius Bar to check things out. A typical repair for an iPhone 6 screen costs $115 (that's tax included). I have also gone into this location for my iPhone rear camera. For the longest time, it wasn't focusing onto distant objects and all my photos would turn out blurry. When it came time for my appointment, however, the camera started focusing again! The Genius took a look at it and did some sample shots compared with his iPhone, and they decided to do a repair. This would be free of charge because I was still under the one year limited warrant that comes with all Apple Products. An hour and a half later, I came back and was told that they couldn't do the repair, so they were replacing my entire phone instead! They had the replacement ready, and walked me through the steps of transferring all of my data to my new phone! I had to come back the next day because my phone wasn't backed up to iCloud, which was kind of annoying because when I switched from my iPhons 5 to my iPhone 6 last year, the Verizon store transferred everything right then and there. No iCloud set ups, minimal wait. But hey, I got a free phone, so I can't complain! ALSO, a little recently, my phone went all black when I was shopping around (can you tell that I seriously have such bad luck with phones?!) The buttons would work, and Siri worked, but the screen remained black. So I walked right in and got my phone looked at right away. The guy did a hard restart and checked my settings to make sure no screen disabling settings were on. This is why I 100% am an Apple person. There is always a million employees working there at a time, so you're almost guaranteed to be greeted and helped out right away, and their customer service is always incredible! #TeamApple read more

The seems like your average Apple Store. Nothing special, nothing wrong. If you're an apple Enthusiast you will definitely be happy here.

I've had a Macbook Pro for 3 1/2 years now. Recently my track pad went out. This is the only issue I've ever had with my Macbook. I made an appointment and they said it needed to be repaired. No problem. They told me it would be done by the next day, i dropped it off at 730 PM. I understand they have other peoples things to repair but a track pad is a pretty simple repair. They never called me so I just went up there the next morning. I arrived at about 1030. They said they weren't done because they ran into an "issue". I honestly think they didn't even start on it. They said they'd call me in about 30 minutes. 30 minuets later I picked it up. This is where my issue is. Later that night I realize that my back light on my computer isn't working. It worked perfectly fine before I took it in. I take it back the next day without an appointment. They make me wait an hour because I don't have one, even though I explain its messed up because of them. They take the computer and tell me it will take approximately 48 hours to repair! Even though my track pad took like 3 hours. They end calling me 24 hours later to say that they fixed the issue and it would be free of charge. When I asked them what was wrong they ignored me. I honestly think that their "qualified Macbook tech" forgot to plug in the cable when re installing everything. read more

APPLE HEAD. Apple EVERYTHING! This store has so many employees, and you're immediately greeted at the door. They do tend to get busy, but then there are the ones that stand around staring at products you're interested in getting fixed. I was on a visit to this store because I have two pairs of headphones that are still under warranty, I did not schedule an appointment because my last appointment was less than 5 minutes of the advisor's time. I felt like this time, it was going to be another quick five minutes. Boy was I wrong, after being in the store for over an hour I finally got my headphones serviced. I suggest create an appointment online, if you cannot figure out how to do it online call the store directly to create one. Only then will you be seen in a timely fashion. If you don't have an appointment at this store, your wait will probably be miserable. Customer service is 3 stars in my book. read more

Let me state right up front, I'm an Apple Fan, however, today, I returned my Macbook cable (2nd one in 5 years) for peeling. The rubber actually peels and flakes off, revealing the metal cable beneath. I work in the IT industry and treat my equipment like gold. I Rarely if ever take my Macbook on the road, so my cable sits on my nightstand. It's not like I wrap it up. This is obviously a manufacturing issue. If you read the boards, you will see that this has been an ongoing issue: https://discussions.apple.com/article/TS4127 My most recent cable is less than 1.5 years old, but the best Apple would offer me, is a "discount" on a replacement on the 60 W Magsafe Power Adapter. Instead of $79.00, the great "deal" they offered me was $61.00. This is highway robbery! I work with PCs all of the time and I've never seen this happen with any of the power brick/cables that I've worked with..Dell, HP, Lenovo, etc. Apple should be ashamed of such shoddy materials and their lack of customer support. They charge twice as much for their machines, you would think they'd make higher end adapters to go with their laptops. When the Genius told me "it's better to wrap you cord then letting it lay lose when you're not using it" I almost gagged. I was just waiting for him to tell me, "you really shouldn't plug it in." I worked for Apple several years back and I'm truly embarrassed for them. Steve Jobs is probably rolling over in his grave! read more

I wanted to see if I could get sized for the new watch bands. The guy out front said they don't do that, if I give them money they will sell me one and if it don't fit that's my fault. This location has terrible customer service! Don't shop at this location! read more

All hail the Lynnhaven location!! After a horrible customer service visit at the Short Pump Richmond location, I decided to try Lynnhaven. Had a 5 month old Mac Book Pro that needed a new screen. Lynnhaven put it through a diagnostic process to make sure there were not any underlying issues. The Genius Bar employee (I hate that I didn't get his name) was very patient. After consulting with the store manager, they decided to waive the cost of repairs. read more

Today was my 1st time at this location. I went to pick up an item purchased online. The environment felt strange to me. The black employees were greeters outside the store. The white employees were working inside the store. A tall white female employee directed me to a check in window once I was allowed to enter the store and then did a double take, which made me uncomfortable . It was as if she was looking for a reason to provoke confrontation, but I never made direct eye contact. I will not be going back. read more

My boyfriend and I went to two other stores before checking out the Apple Store to find the watch I was interested in. The experience we had completely made up for the fiasco of trying find this watch at other less helpful electronics stores! The lynnhaven Apple Store was packed when we walked in , but Jasmine W was extremely attentive and excited to allow us to try on the watches. She ran us through the watch demo, and allowed me to try on different sizes and colors. Knowing that the watch I wanted wasn't in stock she was still so kind and helpful! She even managed to help others at the same time as us. We probably wouldn't have purchased this watch if it wasn't for her! Thank you Jasmine! read more

Always a significant wait to get help here. Waited 30 minutes to see a technician after a scheduled appointment time, even after arriving ten minutes early. On a separate day, 30 plus minute line to simply pick ups repaired watch. A friendly staff. But either completely understaffed or tremendously inefficient. read more

This is probably a good place if you want to buy something. I came in to get a new battery for an iPhone 6. I waited 3 hours to see a technician. Meanwhile, I saw 13 sales people standing around waiting to sell!! Technicians, not so much. Checked in just prior to store opening at 10:00 and was told it would be 5 to 10 minute wait. At 10:30, I asked what was going on and was told it would be 11:05. After waiting more than 3 hours, I went to see the girl who I originally checked in with and she informed me that I had missed my spot. Said they could not find me. Funny thing was they took my cell phone number and texted me when I first checked in, the text said that they would text me before my turn. I never received the second text and was sitting right outside the store. I then talked to someone that seemed to be a manager. He told me that they operated like a resturant, they took reservations and sometimes people take longer at their table and they were just trying to fit me in. Told him if they had told me that up front, I would have left and made a reservation for the next day. I then asked him, so what you are telling me is I could theoretically be here all day. He would not look at me or give me a straight answer. I asked him again and he finally admitted, yes theoretically you could be here all day. When I got a little short with him a tech magically showed up. He told me I have some good news and bad news. Bad news, your battery is bad (no kidding) and it's bulging so we won't fix it. So what's the good news? We can sell you a new phone and give you a trade in. Really, that's all you have for me? Then (magically) one of the 13 salespeople that had been standing around showed up. Told him I was not interested in a new phone and left. I then took my phone to iPhone Repair VB and left with my phone and new battery in less than 30 minutes. YES, LESS THAN 30 MINUTES!! The Apple store might be a good place to look and purchase products but I came for a new battery. I guess simple service is not part of their business model. read more

Phone stolen during robbery needed serial number would not release info to detectives or myself Verizon also would not .

Went in looking to buy an Apple watch. I was immediately attended and they had someone come over within minutes to help me with my purchase. Daniil took very good care of me, educating me on the watch, and giving good recommendations. I love my watch, very happy with my purchase! read more

I just don't know how this place keeps customers loyal if they treat you like crap after you buy there expensive phones! Is it to much to ask for an exchange for basically the same merchandise!! Well congratulations Apple! You lost another customer to your cut throat approach to customer care! read more

Service is good. I would recommend an appointment if you can make one first. Save you some time. Other than that people are friendly and can answer most of your questions. Went in to get a screen on a phone and. Was able to take advantage of my Apple care and do some good browsing. read more

If I could give their customer service zero stars I would! I came in with And iPhone that was not working properly that was my mothers who has dementia, and the sales woman promised me every purchase a new phone the issues we go away! So we purchased a brand new $700 iPhone and none of the problems went away! We proceeded for two weeks over the phone with Apple and with Verizon to try to correct the problems and then were told it was because of the phone we purchased at the Apple Store at Lynnhaven Mall Sim card was bad! Then we called and spoke with Billy the manager at LynnHaven Apple store and all they could do is send me a new iPhone case and charger! Their customer service is ridiculous! They tricked us into buying a new phone and told us he would fix all the problems and it didn't! They don't care about their customers all they care about is selling you a new phone and lying to you about what it can do for you!!! read more

This place is terrible, have been here for well over an hour trying to do the the Apple upgrade program and it's a Thursday after noon so the place isn't even busy yet I haven't been helped. They just keep saying it's going to be a little while yet there's 4 workers just standing around not doing anything. I hate this store so much. read more