Quick and done right!!! They are always professional and…read morethorough with my phone. It's almost like they are working on their own phone.

horrible customer service over the phone and worse prices! Dude had no respect for common questions…read moreand no substance in conversation.

They Stole my trade in phone!! I have the warehouse receipt for a phone i turned in on a promotion…read moreand have never received the $700 credit for it. I have been paying on a $999 phone that was supposed to be covered by the promotion. I have made over 50 calls, opened 3 cases- that were closed wo notice. been to a corporate store, original store even had support talk to the store mananger and still 0 help! ATnT basically Stole my trade in phone and cheated me out of $700- How do I get this resolved! Manger said it would be resolved/ that was a year ago and O am still paying on the phone because they refuse to let me out of my contract! I am even willing to cut my losses if they unlock my phone so I can go back to Verizon!

I needed a new phone for my daughter since she lost hers. From the moment I spend inside I was very…read moresatisfied with their customer service. The sales person that helped us was extremely professional, knowledgeable and had a great attitude. The entire transition took less than 30 minutes. I was extremely satisfied with their service. I would definitely recommend this location if you have AT&T as a mobile service.

The Verizon store at Lynnhaven Mall is excellent, especially when it comes to customer service…read more Olga in particular was phenomenal! She helped my husband through the entire process of buying another phone. She was so knowledgeable and really took the time to go out of her way to help us. She's also very friendly and fun. We'll recommend her to anyone looking to head to a Verizon store in the future. Verizon is fortunate to have such an excellent, caring employee! Mary and Rich

Matt C at the Lynnhaven Verizon/Cellular Sales has been amazing. I spoke with him about 3 months…read moreago with an issue with my account and he assisted me and answered all my questions. I reached out to him again with an issue just today and he took the time to look at my account and assisted with fixing the issues. Thank you Matt C!!!!~

Cellular sales is an authorized Verizon retailer. The signage indicates Verizon. One small sign…read morein rear of store tells customers the truth. Cell phone retailers no longer have to notate they are not a corporate store. Because of this, many customers arrive, believing they are in a Verizon corporate store. Both sell phones and Verizon plans However there are differences and Cellular Sales may or may not add extra fees or cancelation clauses. While the sales person we had did not lie, she did leave out statements leading us to believe we were not under any obligation to buy a phone but then ordered three devices under my name and SSN without explaining her actions fully. "If you don't want the phones, no problem..." leaving out...if you don't cancel phones, you ARE tied to an account and MUST take steps to fix or Verizon will flag your profile as possible fraud. I recommend doing business at Verizon (corporate owned) only.

The best service I have ever received. JASON is very honest and trustworthy, reasonable prices…read more Will continue to do business with him.

Completed service on my MacBook Pro and repaired a software issue. Owner also repaired 2 of our…read morecollege students MacBook Air.

This location has lots of friendly employees that are happy & ready to help! I've also experienced…read moregreat customer service at this location. Given that MacArthur location is closed, it's helpful to schedule an appointment if you are afraid of wait times. We love to explore all the latest gadgets & test the camera features lol

I am writing to express my profound dissatisfaction and dismay regarding a recent service…read moreexperience and product issue concerning an iPad purchased from your company. This matter, which has now escalated to involve executive management, remains unresolved and reflects a concerning breach of trust. Despite being acquired as a brand-new device, significant operational issues began to manifest within six months of its purchase, a timeframe I find unacceptable for a new product. I subsequently brought the iPad to your store for assistance. During this visit, a store representative clearly acknowledged the device's faulty condition, leading me to believe the issue would be appropriately addressed--either through a repair or a replacement with a new unit. However, the situation took a disturbing turn upon collection. My husband, who retrieved the iPad, was presented with what was unmistakably the *exact same faulty unit* I had originally submitted. The unequivocal proof lay in the customized back cover of the iPad, which holds deeply personal and sentimental value as it commemorates my late mother. This deliberate return of a marked, defective item, under the guise of service or replacement, constitutes a severe misrepresentation and is emotionally distressing. *Also, JOSH, did not want to let the brown box go. *Adding to our concern, my husband reported a peculiar interaction with the employee, identified as Josh, during the pickup. According to my husband, Josh appeared unusually hesitant to release the device and maintained an uncomfortable stare, raising immediate suspicions about the integrity of the exchange. This incident is particularly galling given that I have already escalated this issue to senior levels, engaging with the CEO and an executive named Thomas, who was designated as my liaison to facilitate the provision of a new iPad. Despite these high-level assurances, the problem persists, and I am still without the functional, new device that I was promised and for which I paid. I demand an immediate and definitive resolution to this matter. I expect to receive a genuinely new, fully operational iPad as a direct replacement for the defective unit. The repeated failures to rectify this situation, coupled with the evident lack of transparency and the emotional impact of this deception, are entirely unacceptable. I anticipate your prompt and decisive action to rectify this egregious service failure. All I have been doing is putting out fires with "POOR CUSTOMER SERVICES", since moving to Virginia

Decent experience here today for a simple drop off of a few equipment items for Fios…read more It is the only location in VAB where you can return equipment. I was worried it would be busy but I was lucky mid-day on a Wednesday and walked right in to help. Staff were efficient and friendly and I was able to drop the router off for a friend within 5 minutes. Parking lot and building look run down.

I had equipment to return for FIOS and this is where they directed me. The location was in Town…read moreCenter which I would have preferred. The address is well marked at the stand alone building, it was previously a convenient store possibly. Heard of the phrase lipstick on a pig? You will understand once you see it. Overall I do not like them off Holland which is often called the busiest stretch in Virginia Beach. Plenty of parking. Debris is quite extension the right side of the building fence. I walked in masked and was immediately directed to a representative and had no wait. The interior is nice enough and small. A few staff was present. It's a very low key store. The Verizon rep logged in my equipment using the bar code on the back. He generated a received receipt that was emailed. He was masked and friendly enough. Nothing special here, but I did accomplish my goal and did receive great service. Tough call, but sliding down to a 3.5 and rounding down.

Put your iPhone in a water proof pouch at the beach, don't believe it will always be waterproof. My…read morewent underwater for a few seconds on vacation and then screen played dead. Got it to this shop for a screen replacement. Friendly staff and good communications. Luckily it was just a shorted out screen, iPhone wasn't flooded inside.

Friendly and helpful store. Fair prices and a large selection of electronics and accessoriesread more

Great customer service tonight by Jailyn. She was so patient and helpful. This location is rather…read moreslow so we normally have no wait time. Everything we needed was in stock and everything was transferred smoothly.

Stacey was sooo helpful and the other workers as well! The music playlist is also fire and it's…read morejust overall 10/10!