This Apple Store is the bomb! It's not too far from home yet still close enough to make the drive out to. Stopped in to pick up that new sexy AF orange iPhone that's been calling to me in my dreams since it was released. I was putting it off but last night I woke up from a wet dream of cradling that sexy orange phone in the palm of my hands so I had to make it happen. Did in store pickup with a trade-in and it was super seamless and fairly quick. I have no complaints whatsoever visiting this location. Last time I was here was for a fun road trip that ended with an unexpected demo of Apple Vision which was really cool to experience. I'll definitely be back for all my Apple needs. Also, if you live too far from this location Apple has partnered with Best Buy to fix their products backed by Apples warranty. read more

This was my first time visiting the store and I was unsure of what the experience would be, to get my phone and airpods serviced. The customer service was very good, I was greeted upon arrival and headed to the genius bar to receive help. I had an appointment for my battery, as well as a handset phone issue where the sounds were muffled. I was able to get both fixed within an hour and I had no issues with my device after. The person helping me (I want to say his name was John, but I can't recall, as I went maybe two months ago and just reminded myself to leave a review) was very helpful and we spoke a bit about the job and how it was. The airpods were unable to be fixed -- but he was straight up about the life expectancy of airpods and explained why it would make more sense to probably replace them, rather than to pay for a service, where the same issue might happen again. One thing I appreciate is transparency and actual sound advice, rather than advising someone to pay for something that may happen again. I was able to pick up my phone as they were closing with no issues, they let me wait on the floor until it was ready to be picked up. Shout-outs to my guy who helped me and the rest of the staff for being overtly friendly! I will give this location an A+! read more

Horrible customer service the staff is very rude, I went in for a repair... They told me a time... As I was walking out, she said come back tomorrow instead for your phone read more

Customer service is great. Such a wide selection of choices to pick from. Value is good Pricey but that's with everything now a days. Store was very clean and many reps waiting to help you read more

Staff is really nice and accommodating here. I would definitely suggest making an appointment because there is always a line and even if you have an appointment you'll usually be waiting at least 20 minutes from your appointment. Store is super bright and clean! read more

I really wanted to share this with the store manager but can't find direct contact information so I'm going to tell everyone that when I stood waiting for the store to open, I was greeted by Carlos who unlocked the door. He took me to the first available table, looked at my phone & immediately fixed my problem! Not only that but he also took care of two "issues" I had by adding an app I wanted and deleting the Zoom feature. Thank you, Carlos and thank you Apple! read more

This is generally not the store I frequent, but I was in the area and needed to make an exchange on a mag charger. I was one day over my return window and had no issue with the exchange. Wait times can be hectic in any Apple store, I'd say I was in an out in under 10 minutes. read more

-First Impression- A little confused as to why the walk-ins were allowed in before people who made appointments... -Service- No complaints. I used to work retail so I know they wanna upsell at every opportunity. I was able to leave with only the one item I wanted and not get suckered into a "deal", haha -Price- It's Apple, lol -Did Not Like- N/A -Recommended?- Yea. Convenient location, good selection. Everything seemed to be in stock. read more

Apple Store NANUET was a great experience since our local Apple Store is under renovation. The Apple Genius' were helpful and we got our repaired laptop back in two days! 5 stars for Apple-NANUET! read more

I'll echo the folks who were surprised by the negative reviews; a good number of them seem to be from last year, and so maybe the management listened to the constructive feedback and made some changes. The folks I worked with were wonderful. I strongly recommend making an appointment, because as you may have read, this store is always packed. And now with COVID, they're of course allowing fewer people in at a time. So I had an appointment and didn't have to wait outside at all; waited only a few minutes once I was inside. I needed to have my MacBook's battery changed, and not only were they able to do it, but they were able to do it in a few hours. Sal helped me out. He was so nice, and also took me through what they'd be doing once they opened the computer and so on. He called to give me an update while I was waiting in my car. Once the computer was ready, I went back and another super nice person was waiting for me to process the payment and give me back my computer; I think her name was Nicole, but I could be wrong. The cost was exactly what I'd expected by searching online before I made my appointment. Security was great; the folks who took my temperature and were overseeing COVID guidelines were great. Another key thing is it's located in a shopping center -- and so if you do choose to wait while they work on your computer (sometimes they have to send it out, so I was truly super lucky), there's a restroom nearby and plenty of places to walk around in. I really recommend this place highly and plan to go back! read more

Did you know you need to make an appointment to shop here now? The website says "drop in shopping" is available, that is UNTRUE. I understand a shortage of employees with all that's happening but there should be staff set aside for a quick purchase. I wasn't looking to have something fixed or replaced, just a new purchase. Disappointed. read more

First, I'm a big Apple fan and love all my gadgets so this review is not about the product, it's about the store. I'm never been a big fan of having to be babysat just to look around. Was not allowed to look around without an assistant following me around. Felt super uncomfortable and maybe I just want to look. Not a great way for your customers to enjoy themselves and maybe pickup something new. read more

SHOUT OUT TO SAL ! The dude did me solid today. He Helped me as soon as I walked in. Our transaction was 3.3 seconds. I was in and out. Thank god for this guy. read more

After an experience I had with customer service being so great, I was told by customer support going to the store to make an exchange will be no issue. The manager or "Black Shirt" was one of the most egregious employees I've ever had the opportunity to interact with. After basically being told that the customer service reps were lying and were misinforming me " mind you I was showing him chat logs". He also told me that although on my app I was able to request refund/exchange I was told I could not due to being over the 14 days, this was incorrect as for on the app it said I still had another 5 days. I left confused and decided to reach out to customer service again. I'm a matter of 10 mins they were able to set me up with an exchange. I wish I knew the name of the manager to better help you all know who to avoid. I will try to update with the name of the employee/manager. read more

First of all, came in to the store and no one is able to help me. Shuffled from table to table. Reach a table - both employees chat amongst each other without acknowledging me until I ask for help. Continue to shuffle me from table to table. When I finally am able to get someone to help me, Paul provides me with information that contradicts what another Apple Store provided me with. Really poor service from these employees and clearly Apple is not a standardized front, if one store offers me different information than another. Doesn't even try to help me reach a conclusion as to how the previous store was able to get such a specific trade in amount for my phone, but blames me that perhaps I am lying or have damaged my phone since then. Interestingly enough, the Apple Store app was better help than Paul. Thank you for wasting my time. read more

Had a 4:40 appoint for "Genius Bar" to resolve an issue with a MacBook ,was attended to in a very timely manner .The service person assigned to my issue became increasingly impatient and flippant to resolving the issue as the appoint went on .To the point that my perception that this person thought that the MacBook did not belong to me .As it was established that it was purchased in 2018 with a paper receipt that was no longer a Aula me .I did have the serial number and other ID .The service person ,I believe was a Sikh Muslim ,based on traditions headwear,I was wearing a cross and my impression was he found this uncomfortable and treated the appointment very curt and rude .Turns out ,after spending a hour in store on the appointment ,the appointment was "cancelled " and according to apple did not e read more

I want to make this Apple store aware of a so-called manager who was not helpful today with our potential purchase of a MacBook Pro. He was unhelpful, not greeting, and showed zero remorse with our interest in purchasing a MacBook Pro. It was one of our worst experiences, similar to purchasing a vehicle at a car dealership. He was stand-offish, rude, unknowledgeable, condescending and sarcastic when questions were asked by me and my wife. With that said, we left the store and decided not to make our purchase here. Sunday, Sept 25 afternoon. read more

I had to come here twice recently- once for my iPad Smart Keyboard repair and once for my MacBook Pro repair. The first was a bust as I need to get a new iPad keyboard as it was out of warranty. However, they fixed my MacBook Pro as it was within warranty but they had to send it out (which I got it back within a few day via mail). My problem with this place is the wait. Despite the online reservations (for a time slot), i still had to go through 2 long lines - the first with the guy at the entrance to greet you and then another guy who assigned you to a seat at the Genius Bar. As it was crowded and I had to wait for over 20 mins just to get to the 2nd guy. It turned out some of people in the lines in front of me never made any reservation - and what was the point of making reservation? In anyway, Apple really needs to re think its queuing approach and method. I really hate to have to come here for support again! read more

Apple - Nanuet - Computers Near Me - Nanuet, New York

About two months ago, I was having an absolutely garbage fire day, and to make it worse I angrily slammed my phone, completely cracking the front display to the point the screen was completely black. I use my phone for work, and had so much to do so I really cut off my nose to spite my face with this one. Not my proudest. So I guess needless to say by the time I rolled up to the Apple store I was not pleasant, and a complete hysterical mess. The staff was so ridiculously kind, making a last minute on the spot appointment for me even though it was almost time to close, and patient with my nonsensical, blabbering questions. Several staff, even the ones who are not helping me, checked in to see if I was OK, asked about my day, and even offered if I wanted to talk about anything! It was really above and beyond. Ultimately they fixed my phone, I was able to finish my work, and even though it was not under warranty any longer I don't think it was more than 100 bucks or so. On a less dramatic note, we also went there to fix my son's screen protector as well, they were very fast and efficient and he was so happy! Thank you to the staff there for being good humans with good service. read more

Walked in the store ready to buy an iPad. I was told to wait to speak to a specialist in order to buy something. Waited 40 minutes and no one came to help. read more

My phone died. So went there on 7/17 , they guy told me need an appointment. So help me made the appointment in person for 7/18. When I entered the door on time (3;40) on 7/18, they couldn't find my appointment. So a very friendly staff made a walk-in appointment for me， that was nice of him. He told me come back half hour later and check with front desk what's time is my walk in appointment. I waited in my car for about half hour and went back in the store. I gave my name to front desk, and I saw my appoint is for 5:00, so I said I will be back at 5:00. Then she told me :" THAT IS THE ESTIMATED TIME, YOU NEED WAIT UNTIL YOU SEE A MESSAGE COME TO YOU ." So I were hanging out until 5:30 still did not get any message. I went back. They could not find my appointment AGAIN! Then finally they saw my name, the staff said it was canceled . I asked "Why?" He told me because I did not show up in 10 mins of my appointment. Could not understand what kind people here, what was going on there. Was there any training of them ? At 5:45, fortunately, they sent a technician to me. After he tried, told me no fixable. also they will close at 6:00 PM. So I ended up bought a iPhone 12Pro Max in the last 6 mins. Good sales man and few good staffs there, but they really need know what are they doing . read more

An appointment is highly recommended if you going to the Genius Bar. Staff is attentive. read more

Apple - Nanuet - Merchandise - Computers Near Me - Nanuet, New York

Excellent service, I would recommend anyone to go visit this Apple Store. The workers were very polite and helpful with the items I was interested in. read more

We walked in at 11:40 am on a Friday. The store only had a few people in it. We got a text stating that an associate would be with us at 12:30. While we were waiting there were several employees just standing around. I don't know if other Apple stores are the same but 100% not worth it. Giving this review to Stars because at least the person who greeted us was very friendly and apologetic for the wait. read more

This is the friendliest and most helpful Apple store I've ever been to! Upon walking in you are greeted by someone who instantly asks if you need help or if you are looking for something in particular. I had an issue with my MacBook Pro running out of storage and instead of having to wait for a long time to get someone from the Genius Bar - my sales associate was able to dedicate her time to me and resolve my issue all while being extremely informative, patient and helpful. She told me about how apple offers *free* classes on iMovie, photography, music making and more. I took their beats making class and clips creator class and learned a lot and had a great time! read more

Aside iPhone issues that are not in the store's ability to seemingly control, Bryan the last time and Adam today have been great. I've had off experiences here but I'm upping my review after two good experiences in a row. Thanks for your help Adam! read more

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I am very surprised to see so many poor reviews. I made an appointment to have my phone battery changed on a Saturday and everything went flawlessly. We were checked in, sat down, John came over and took my phone in. We were given a return time, and returned several hours later. We were checked in, sat down, Steven came over and processed our check out. The price was fair and although I wanted to not travel so far, it was worth the trip. read more

This place is pure bedlam...one representative doesn't know what the next one is doing...while waiting for a Genius Bar appointment, they asked if I would like a text since t would take longer....roll forward 90 minutes, and I finally get a text. Two minutes later we enter a line and are told to wait on a line. Two minutes later she get another text telling me that since I did not show they have given the appointment away. Adding insult to injury, they told me I was directed to the wrong line.....and how should they know I was I was in the store....OMG After stressing to the Apple rep that I was following their instructions and that we are talking less than five minutes since I got the text...and going round and round for five more minutes...they finally agreed to put me back on the list. Okay ten minutes later I am still waiting.... All this to resolve a known problem with an iPhone 8 that is less than two months old. This place certainly understands quality of customer satisfaction less than they know how to build a quality product. Still waiting.... read more

David is helped me all the times I've come to the store. Most friendliest Apple employee! Always puts a smile on my face!!

This place is the worse I will change all my phone Apple employees are rude and they don't know anything's I spend here three hour for nothing My suggestion don't buy Apple boycott Apple store and all other accessories read more

I wanna give a shout out to the the employees at this Apple store for making the repair process smooth, and especially to the manager Matthew. He went above and beyond to help me out during these crazy times. Thank you! read more

Customer service was great, even though they couldn't resolve my issue. Terry was extremely professional and explained everything to us.

This store is **always crowded**. So, I made an online appointment with the Genius Bar. The employee Terry (male) could not have been nicer. When I was setting up my new iPhone, there was a glitch. But, he fixed it in less than 30 minutes. Highly recommend!! read more

My daughter and I traveled over an hour to this store in order to buy her a computer for college. When a salesperson finally spoke with us (after waiting 45 minutes) they were incredibly disinterested, dismissive and rude. We were given the impression that we were wasting their time by asking questions. Apple used to have superior, personalized customer service. Not any more. An incredibly disappointing experience. We left without a computer. read more

Much like everyone else's experience mine sucked. Should have read reviews before. The "genius" swore he knew what was wrong. He was wrong. After a week they ordered another hard drive. How do they not have fusion and regular hard drives in store if they do repairs? Then they said it costs more, put old parts back in, and said HD would be overnighted. Not so much. Three data later no status update. Guess what-no one overnighted it and they still don't even have it. Can they say where it's coming from? Nope. How long it will take? Nope. When they think it will be done? (Already week past estimate). Nope. The guy on phone didn't seem to care much nor think they've done anything wrong. This experience sucks so far and no where near what Apple should be. The manager needs to train their staff better and they shouldn't just tell you BS as clearly no one tells anyone what the other said. Another reoccurring complaint here. DO NOT bring your repairs here. Oh did I say this is ny third Hd in 7 years? :(. Shame sham read more

Terrible Store. Please do not visit. I decided to buy an iPhone 12 for express pickup at 3 pm. Nope, they had no idea where my phone was when I went there on time. Multiple customer care calls later and after 2.5 hours, I said I won't leave the store until I get my phone today (they were trying to push me the third time I went in, saying the same old excuse that the order is "processing"). Magic, my phone appeared after 10 mins of me refusing to leave. I should NOT have had to resort to this for something I paid 1000+ dollars for! read more

Very inviting store. From the huge windows to the staff that greet you as soon as you walk in. Everyone is helpful and knowledgeable and the (few) times I have needed to go to the Genius Bar they have always been quick, helpful, and solved any issues. Apple products may be pricey, but it's so worth it. What to buy next... read more

Apple - Nanuet - Computers Near Me - Nanuet, New York

Store rep called the day before appointment asked several questions asking for as much detail as possible only for me to arrive at the store and have some "genius" touch my phone receive all my messages that could not then be recovered and tell me he couldn't do anything. Terrible customer service. read more

My sister and I was serviced by Apple's Associate Issac at the Nanuet store. I am so grateful on how Issac took the time to assist my sister and patiently made her understand the situation. Issac was extremely friendly and it made the visit even easier. Thank you for making the visit simple even though its not easy to understand technology. Thank you for your impeccable customer service. We recommend this store. read more

The genius bar is much less good than formerly. I went in recently looking for help and got a very rude and condescending "genius." He wouldn't listen to me, or to the colleagues from the front of the store who'd tried to help, and disparaged the abilities of the people at the Woodcliff Lake store. I actually walked out and went to the other store (where they helped readily). read more