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    Apple - Nanuet

    2.9 (110 reviews)
    Closed 10:00 am - 8:00 pm
    Updated over 3 months ago

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    L L.

    I had to come here twice recently- once for my iPad Smart Keyboard repair and once for my MacBook Pro repair. The first was a bust as I need to get a new iPad keyboard as it was out of warranty. However, they fixed my MacBook Pro as it was within warranty but they had to send it out (which I got it back within a few day via mail). My problem with this place is the wait. Despite the online reservations (for a time slot), i still had to go through 2 long lines - the first with the guy at the entrance to greet you and then another guy who assigned you to a seat at the Genius Bar. As it was crowded and I had to wait for over 20 mins just to get to the 2nd guy. It turned out some of people in the lines in front of me never made any reservation - and what was the point of making reservation? In anyway, Apple really needs to re think its queuing approach and method. I really hate to have to come here for support again!

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    4 months ago

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    6 months ago

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    3 months ago

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    4 years ago

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    8 years ago

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    4 years ago

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    8 years ago

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    3 years ago

    David is helped me all the times I've come to the store. Most friendliest Apple employee! Always puts a smile on my face!!

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    8 years ago

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    6 years ago

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    6 years ago

    Customer service was great, even though they couldn't resolve my issue. Terry was extremely professional and explained everything to us.

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    7 years ago

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    4 years ago

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    9 years ago

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    7 years ago

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    Page 1 of 3

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    After waiting about 20 minutes I was called and was helped by a gentleman named Frank I believe.

    Mentioned in 3 reviews

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    Comp-U-Plus

    Comp-U-Plus

    1.0(3 reviews)
    2.7 mi
    $$$

    Sounds like this place is a sham. From what I have read, it sounds like they scam people out of…read moretheir money. Take them to small claims court. Or...just go to Amazon or another retailer. I hate to see private stores close. But, if they do the job requested...and ship what is actually ordered or respond promptly...all this can be avoided.

    THIS WAS THE WORST ONLINE PURCHASE. I warn everyone about dealing with Comp-U-Plus. First they…read moreshipped the wrong product, then they would not ship the right one as requested, finally they gave a partial refund. Entirely their fault and I end up paying cash, and wasting hours of time, all for nothing. The product they sent did not match their own packing slip. I emailed Comp-U-Plus with a request to return the product and waited 5 days. They never responded. Finally I went on their site to get their telephone number and saw they had an online return process. I filled out the information and completed their instructions to the letter asking for the correct product to be sent. A day later I get a response to my first email asking why I want to return the product (when I already said in my first email). I respond saying I have already shipped it back, because they sent the wrong one, and that I would like the correct one shipped to me. A few days later I get a message from Google checkout saying that I received a partial refund. Yep that's right, they sent me the wrong product, did not exchange it as requested, and then sent a PARTIAL refund. At this point I am have paid for shipping the product to me and for shipping it back and I have nothing. So I send another message saying that they should refund my full amount or send me the right product. Five days later and no response. I email them again saying I am going to dispute the order with Google. Finally I get a message from Comp-U-Plus saying they have refunded the original shipping cost to me. Again, they ignore what I asked for: A full refund or the right product. So now I have still paid for shipping the product back to them and I have nothing. I was in constant contact with Comp-U-Plus and followed all their instructions. They continuously ignored my communication and have still to refund me. It was entirely their fault as the product did not match the packing slip they included.

    Apple - Nanuet - computers - Updated June 2026

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