I highly recommend that you avoid this Verizon store if Sandy is the only person working. She has no idea what she is doing, not to mention she is very hard to hear. It seemed like she was whispering which made her very difficult to understand. My wife and I went to the store at 9:05AM EST as the hours of operation are listed as 9AM - 7PM, but there store was still not open when we arrived. On the door, there is a QR code that you can scan in order to get the hours of operation. After scanning the code, thinking maybe the website, and Google, had not been updated with the new hours, it stated that the store hours were 9:00AM - 7:00PM EST, so I called the phone number listed. No on answered and the message stated that they were helping other customers, which could not have been the case. We decided to grab some coffee and wait. Around 9:30AM Sandy arrived, so I asked her what time the store opens and after asking her to please repeat herself multiple times, she was whispering so low that I heard no sound, she stated that they open at 10:00AM and close at 6:00PM. She had us wait about 10 more minutes, and then she let us in. I must say, if the store really opens at 10:00AM, she did end up helping us about 25 minutes before the store opened, and I thanked her for that. When we could hear her, she was very kind, however, it was pretty clear she was not sure what she was doing. She could not fully explain any of the "Deals", nor could she clearly answer any of our questions. A couple of times, she actually said things that I was sure were wrong, so I stated what I thought was correct and she said "Oh yeah, that is right", though barely audible. We ended up getting my wife a new iPhone 16 Pro, in the color she wanted, and Sandy proceeded to "help" my wife set up the new phone. I checked my wife's old phone to assure that it was backed up and Sandy set up the new phone. Unfortunately, however, many apps and non of her messages transferred over, despite assuring those were backed up to the iCloud on her old phone. We bought a new glass screen protector for my wife's new phone, as well as for my phone (iPhone 15) and had Sandy put them on for us. We also purchased a case for my wife's new phone. The screen protector and the case were properly installed to my wife's new phone, for which we are grateful and thanked her. While installing the glass screen protector on my phone, I saw Sandy struggle and was a bit concerned, however, I said nothing as I assumed she was the expert and would make sure it was properly installed. By the time I got home, however, I realized that the screen protector on my phone was definitely not installed properly and, in fact, had a huge bubble coming up from the bottom of the phone. Ultimately, I am pretty sure the screen protector on my phone is never going to be right and I will need to purchase a new one. All in all, we are very disappointed with the service and will never be returning to that store, other than to see if they will put a new protector on my phone free of charge. We shall see. I hope you find this helpful, and highly recommend you use a different store if you have the choice. Follow up - Went back to the store and Victor was able to remove the bubbled screen protector, which was for a different phone, and replace it with the proper one. read more

I purchased a Simple (brand name) USB-C charger and it lasted two months and now does not work. I brought it to the store to return it, but was asked if I purchased a warranty (which I was never originally told about). When I said no, they said they do not accept returns as they only a reseller of these items and was told to contact the manufacturer. What reseller does not accept returns for something that lasted two months???? Do you not take repsonsibility for what you sell??? They said my only option was to purchase another one and this time purchase the warranty, which I thought was totally ridiculous. Knowing I was not going to get anywhere with them, I said my peace and walked out. I have purchased several phones and accessories with them, but this is the last time. I will be finding a new store to go to in the future! BUYER BEWARE (caveat emptor)!!!! read more

This store doesn't even deserve 1 star. This was my mom's experience. She went here to change our carrier to Verizon because of the recent trade-in promotion ($1,000 off for each iPhone 16). She wanted to open four Verizon lines and do two trade-in's. She didn't realize that this is a third-party Verizon store. The "person" who "helped" my mom was Francisco. 1) Francisco said that there would be a $1,000 credit for each line, but on the actual bill the credit was around $700. Why lie about something that we can easily see on the bill? 2) She never gave permission for Francisco to add the Protection Plan (which added $18 for each line) and the Apple One Plan (which added $10 for each line). Francisco also said that the Apple One Plan would be free for 6 months, but we were still charged anyways. Why lie about something that we can easily see on the bill? 3) Francisco said that the activation fee would be waived for all 4 lines, but we were charged $35 for each line. Why lie about something that we can easily see on the bill and we can easily verify with Verizon customer service? 4) Francisco charged a $40 setup fee (which is ridiculously expensive for pressing a few buttons on an iPhone) for each line. I don't know of any other stores that have this "setup fee". I believe Francisco tried to scam my mom because she is not fluent in English, she is not tech-savvy, and she came here with my younger brother who is 14, so he probably thought that he could get away with overcharging us. He was probably thinking "Oh look, an easy mark". I would highly recommend not even setting foot into this store EVER. Francisco WILL try to scam and overcharge you in various ways (especially if your English isn't good). Don't be fooled by Francisco's friendly demeanor. He will act friendly while lying to your face and adding extra charges to your bill. Stay away from this store. read more

How do you even give -5 star on this??? The employees working here has no idea what so ever.. I have never been to a private Verizon store where the employee was clueless that what to do when I had to drop off an equipment and pick up device for an order. It was like having Walmart cashier to process transaction for an Apple store. How do you find such people who doesn't know anything to be themselves at the store??? I had to leave the store to drive to another because they had no idea and apologized because they didn't know what to look for on their Optimum system read more

After stopping in another Verizon store and calling the customer service number, both had been a waste of time as neither one could help me with this particular situation. I stopped here instead as Ive always had a great experience in the past. John was super friendly and helpful, he went above and beyond to get an older phone activated for me which I very much appreciated. He takes his time helping you through your issue. While I was there I also noticed the other associate taking a lot of time to help the other customers. Great customer service- Highly recommend these guys! read more

Finding qualified sales help at cEllular dealers is a painful experience for many of the top brands. I was totally impressed with a young, affable and knowledgeable sales representative at the Verizon store in Emerson New Jersey. Jamaal spent a number of hours transferring our contacts from our old flip phone to the new I pHone XR Going from the very basic flip phone to the hi tech state of the art I phone XR is like going from a bike to a sports car. Jamaal spent the time to transfer hundreds of contacts and then demonstrate how easy life becomes with the XR. We were amazed and thankful that this young, charming sales person opened a whole new world of the communications world of today and the future. Jamaal is the ideal person to help bridge the gap between Gen Z and X and the fast growing senior market. Thanks to an enlightened Gen Xer who cared and made us believers! Kudos and thanks Jamaal and Verizon! read more

I had a good experience here even though the Verizon Rep. couldn't really help me. He was very polite and respectful. There are very few Verizon stores where the Rep's are professional and respectful. I wouldn't definitely travel the distance to go this Verizon store compared to others around this area. I've seen horrible reviews for almost every other one in this area and I decided to give this one a try because it had nothing but five stars and the other ones had three or less. Anyway, the Verizon rep I got was very personable and I would definitely go to this store again. Thank you for trying to solve my problem! read more

Hey. I'm tying to review your store in Northvale on Livingston ave. Been going there for years with a family of 5. Lots of upgrades, plan changes, discounts applied from my job, damaged phones , silly questions. We have always been treated great at this location. No snotty attitude ever. I even had a worker chase me down in the parking lot after the store was officially closed to give my daughter and I assistance. Keep up the great work. read more

After deciding NOT to wait an hour or more to talk to a representative at the Rt 17 Verizon Wireless store, decided to try Wireless World. What a difference! Rich and Jay helped me make my decision on a tablet, analyzed my data plan, and looked for ways to make the most of my account. Rich then took care of initializing my tablet & making sure everything was set up. Painless! I liked the tablet AND the SERVICE so much, I went back the next day to get another one for myself. I know where I'm going for any Vz Wireless services in the future. Thanks, Rich & Jay! read more

Wireless world is the Cheers of cellphone stores. This is a place that actually cares about you as an individual. Go to a "Best Buy" or any other big box retail joint and you're just a number, just a $ sign on some corporate excel sheet. At Wireless world, the Sales Team actually listens to your needs and provides you with the best solution possible. These guys are the best, I wouldn't go anywhere else and neither should you. read more

BEWARE!!!! I visited the Emerson, NJ store in October to switch from T-Mobile to my boyfriends Verizon plan. I had an iPhone 11 to trade in and the the original salesman I dealt with in October, Nicholas stated that the current promotion going on was that I would get $800 for my current phone and it would be a $200 difference that I would have to pay to upgrade to an iPhone 13 Pro. He also said that because I was switching from T-Mobile to my boyfriends Verizon plan, we were eligible for a $500 gift card. He transferred the data from my old phone and we paid the difference, taxes, and installment fee and left. Fast forward to now getting Verizon bill where they charged me a finance charge for the phone. We called Verizon and they said there was no trade in accounted for but they couldn't help me, we had to go directly back to the store where we purchased it. We go back to find to have another person named Fransisco assist us to tell us that Nicholas no longer works there and that he cannot see the trade in either. He also said that the $500 gift card we were told we would get didn't apply to our situation. At this point, we realized that we were lied to and that Nicholas most likely stole my iPhone 11. Francisco told us that he would be looking at the security camera from the date of sale and get back to us after investigating. We heard nothing back. A week later I go back into the store to have Francisco now tell me that he did see the trade in their system when he investigated but we would only see that come off the bill if we did autopay which sounded ridiculous. I asked for proof of the trade in and he presented me with a paper that had a device ID on it and said this is your old phone. I immediately asked for corporate's phone number. I then called corporate and they told me Francisco had lied to me, that the number he provided me with was for the new phone, not the old phone, and that the trade in was still never accounted for. They also said that he provided false information to me; store doesn't have access to view cameras, only corporate does, and the footage is only available for 30-45 days and it was well past that time. Furthermore he said he had no idea what Francisco was talking about concerning autopay as that was not true. So everything Francisco had said was to cover up a something that happened in their store. At this point, corporate said that because there was absolutely no proof that there was a trade in, there was nothing they can or would do and I would have to pay full price for a phone that was already completely paid for which is $1010.00. I am absolutely appalled. These people are crooks and got away with this. Please STAY AWAY!!!!!!!!!!!!!! read more

ZERO STARS! This place sucks! Yvonne is the worst employee I have ever encountered. She added a new phone to my account without any authorization. She was rude, she was obnoxious and do not recommend this Verizon. I was in the phone with corporate immediately after going here. I reported her and this location for fraudulent behavior. She authorized the purchase of a new iphone without my consent. It took me two day's to get this mess figured out. read more

If your looking for top notch service, come to Wireless World of Emerson. Literally my entire extended family uses these guys for all their Verizon needs. I also used Jay to set up my home & office Fios which really took the stress out of the transaction. read more

Helpful people with no pressure. Questions answered straight forward. Needed to replace/update my old iphone, I was in and out in less than an hour. Highly recommend! read more

Wireless World of Emerson is definitely the best place to go for a phone. Everyone in there are extremely nice, friendly and are always willing to help you with anything you need. My boyfriend and I go there every time we need help with something and we always leave happy. There is no other store like this one! read more