Walk ins welcome! One you walk in you add your name to the…read morelist and then they can text you when you are ready. So you can go to the library and do what ever you want. I have gone for birth certificates and SS card and everything has been smooth and fast. Everyone is very nice and don't forget to bring a check.

People were very friendly and helpful and that felt relaxing. I saw the people in New Prague last…read moreweek and we had a snag they couldn't work out and we hit closing time. I was told they would try to resolve the issue and get back to me. By 9:30 am the next day I get a call that I was all set and just needed to go in to the Burnsville office to complete my process. I went real early on Monday morning and got in with about 9 others waiting for the doors to open. I got both my driver's license and vehicle plates and was out of there by 9 am. Now I'm an official Minnesotan!

Some of the staff seemed really friendly...the lady that served me? Not so much. I'm sorry, I'm not…read morefamiliar with all the regulations of the DMV, I thought it was ok to ask questions. She was an older lady, who seemed really annoyed that I was there to renew my DL. She was so busy rolling her eyes and talking to her coworkers instead of answering my questions. Thankfully this isn't somewhere that I have to frequent. I will go to Apple Valley next time.

Taking your drivers test can be nerve racking, weather your coming from a new state as an…read moreexperienced driver or a new driver, but at this location I can guarantee that you'll be in good hands and feel comfortable along the way. Check in was easy for a road test you just drove up to the window around back, staff is very friendly which makes the process of going to the Dmv just a little bit more pleasurable! Also third time is a charm

Relocated here about 5 months ago and came here to change over my DL, registration, and title from…read moreCA - what an amazing & flawless experience! Thank you for the outstanding customer service and most importantly, the thorough services provided to ensure all my vehicles were updated and changed over swiftly. This place doesn't get enough credit. They have a team of very young professionals that have been efficiently trained by management - kudos to you all for running a tight ship!

Compared to several others I've been to (not that many DMVs are a place you REALLY want to go for…read morefun anyways), this place was outstanding. It was the fastest I can recall being to in years. We walked in for a car sale and was promptly pulled up to the counter to complete the titling process (less than 5 minutes). In comparison, the Lakeville and Apple Valley locations can take 30 - 90 minutes (usually the latter). So this was quite refreshing! Highly recommended.

They are ok. Not many people smiling there but not horrible. I would still go to this location.read more

After reading the reviews, I was dreading going in. The lines were short and the person who…read moreassisted me was very helpful, professional and did a great job. Overall, a very positive experience. *Note - they only accept cash or check.*

I have such mixed feelings about this DMV…read more First parking is difficult. It's in a strip mall and to ensure the other business having parking for their customers most of the upfront spots are reserved for each companies customers. The lot is always full! Had to circle a few times before getting a spot. Second this location looks a bit different than any of the others I've been to. Looks like a pop up. You walk in and take a number but it is crowded so it's hard to even see that that's what you need to do and it's weird to approach because you have to squeeze between people being helped at the counter to grab a #. Third - No privacy at this location. When you approach the counter you are elbow to elbow with the other people at the counter (especially when people have 2-3 people approaching with them) also the seats for people waiting/standing is tight- less than 10 steps between the seating & counter. Also I was a bit concerned they don't really have those tables with the pens connected like other locations, they have one table with forms and you just fill it out however you can. It's packed so there's definitely people sitting around that one table. You can fill out the forms online ahead of time, which felt a bit more secure. The man sitting next to me had his form on his lap which displayed all his personal info including his ssn. Forth - when I first walked in they just called #14. I pulled #46. I thought I was going to be there all day with how crowded it was. I even thought about leaving to grab food and coming back later. I went outside for a bit then came back in stood until a chair opened. For the most part they were calling the numbers fairly fast. They would call a number 3x before moving on if no one responded. Some people needed Spanish speaking reps and most of the reps did not speak Spanish so they would wait and kind of go up one after another even if their number wasn't called yet. Again small location I could hear some of the employees complaining to each other what kind of services they "weren't" dealing with that day, which added an extra level of unprofessionalism to this location. I know they didn't care that we could hear but still. I waited about 35ish minutes for them to get from #14-46 which isn't as bad as I thought it would be. They were able to scan my ID and pull up my forms, I had to take a pic. There were people walking in front of me while the rep was trying to take my pic and a man even stopped to stand partially in front of me- no type of awareness to what was going on. I'll say I'm somewhat impressed with how fast (considering) things moved along but everything else here was a no for me.

SO efficient! I used to hate coming here (and still hate going to other DMV locations), but they've…read morereally improved in the last few years. I came in on a Friday morning, and immediately took a ticket with a number, and was 16th in line. My number was called in less than 5 minutes. The nice gentleman that helped me was both efficient and friendly. He was able to help me update tabs for 2 vehicles (one that also needed new license plates) and updated registration for my boat. I was in and out in less than 20 minutes! Congratulations - I'm totally coming here next time I need DMV services!

I went in a few weeks ago to renew my license, I got there shortly before they opened and had the…read moreusual long-ish wait (but the people watching was pretty great, not as entertaining as at Walmart but not far behind!) The actual renewal process went pretty smoothly and quickly. A few days later, I received a letter in the mail... "The photo taken does not meet our quality standards, we need to retake your photo. The service is free." Okay, couldn't they determine that at the time the photo was taken so I wouldn't have to return?! Sure, it's free but my time isn't. I returned today, Wednesday, around 10:30AM, the wait wasn't long (there wasn't a line at the check-in desk) and once I was called, it was a quick process (although the service person was seemed preoccupied.

I went in earlier this week to renew my driver's license. I scheduled an appointment in advance and…read morecompleted the application online in advance. I was in and out in under 30 minutes and that included renewing the tabs of my two cars. I didn't even know that was something I could do in advance so appreciated that convenience. The person who helped me was so friendly and helpful. My husband had the same thing going on that day and had the same very positive experience. The front desk person was also friendly. DMV is not a place to dread anymore!

This is a great neighborhood location to get tabs renewed, titles applied for and ATV/Boat/off road…read morelicense stickers applied for. The staff is friendly and the wait times are usually short compared to other DMV's I've been to. They do not handle driver's license renewals so that is good to be aware of. They do accept credit cards for a nominal fee.

I recently needed to get tabs for my car, and the office I go to for that is not open. I was…read morereferred to the motor vehicles office in the City of Richfield's building. Even with limits on numbers of people allowed into the building at any time, the service was great. I was invited into the building and directed to the proper location promptly, and had a minimal wait. I was fortunate to not be that far back in line waiting to get into the building, so the whole process took less time in total than at other offices in previous years.

Really great service, walked right before lunch and was the 1st in line. The tickets were clearly…read morevisible at the door, the signs were very helpful (they allow you to apply online before you get up to the counter). The lady that helped me was very knowledgeable, she handled everything quickly and professionally. I had a lot to do, but they knew exactly what they were doing and did a super job, place is well organized and everything in logical order.

I've completed many transactions here, mostly vehicle tab renewals and driver's license renewal…read more Also got a US Passport here. Grab a number when you walk in. Some days you have a long line, other times I get right in and out fast. They keep the lines moving and have several rows of chairs and clean bathrooms if you do have to wait. Ample free parking too.