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    Michaels Jewelers

    3.0 (2 reviews)
    Open 10:00 am - 7:00 pm

    Services - Michaels Jewelers

    Jewelry repair

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    3 months ago

    Drew was great. Came in to resize a watch and look for a new one. Very helpful. Highly recommended!

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    10 years ago

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    Gem Jewelry

    Gem Jewelry

    4.4
    (27 reviews)
    $$

    My husband and I have been customers for 32 years. Our experience has always been excellent, from…read moremy engagement ring to my 30th anniversary ring. The prices are always the best in the area. Outstanding value.

    I have been a customer of Gem Jewelry in West Hartford for over 20yrs. This past year there was a…read morechange in management and personnel. I visited the store in September and found the service very disappointing. My visit last was over two hours due to the sales associate jumping from me to other customers. At the end of my visit I was told that I would receive an email of the proposed item of purchase the following Monday. I had not heard back so I called and I was informed that she was busy and would get me my quote that day. When had not heard back in 2 days, I called back again. I was told that they are understaffed and she was overwhelmed. She completed another inquiry and would be working on my order. I was told that she would send me the information that night. There was a timeline for the item as it was a gift I expressed my frustration with the delays and my concerns and the associate abruptly hung up. I did not receive the quote as promised again. I have been a past customer here for many purchases and never experienced such poor service. They are not attentive to the customer and do not follow through with a commitment. Unfortunately I will no longer be a dedicated customer as they do not value customers as they did in the past

    Michaels Jewelers - jewelry - Updated August 2026

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