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    Apple Willowbrook

    2.6 (138 reviews)
    Open 10:00 am - 8:00 pm
    Updated 2 months ago

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    Nehal A.

    Went to the Apple in Willowbrook Mall for an appointment to fix our phone. We arrived few minutes early but the associate checked us in right away. After a few minutes, a specialist came and ran diagnostic on the phone. They determined it needed a hardware repair for the camera. We got a 2 hour window to come back and pick up the phone. We came about 2 hours later and the phone was ready for pick up. The camera blur issue was fully fixed. While the diagnostic took place I wandered around the store. It has all Apple products on display, excellent inventory. The associates are very friendly, constantly asking customers if they need assistance. I also saw an associate doing an open session for doing drawings with Apple Pencil. I was really impressed with this store.

    Wei H.

    Came to fix my iPhone camera. Had an appointment but still waited for a while. They book customers every 15mins. It's not surprising that there's a delay. Staff were nice. Told me to come back and pick up the phone in 2 hours. It was ready by the time I went back.

    Hank C.

    This wasn't quite as packed as another Apple Store I popped into earlier that day, but service still was slower and trying to find someone to check me in wasn't the easiest thing. They didn't have someone standing there checking everyone in and I hunted an associate down. Once I was being helped, there was no sense of patience and get me out the door mentality with the device that I was picking up didn't really give me any comfort that this was the right place to get help or service. I didn't even give me the box for the phone I was getting replaced. And unlike the Short Hills Mall Apple Store, there wasn't a space for kids to play so a lot of them were bored and just walking around the whole store instead of being focused in one area.

    lee m.

    This place takes on way more than it can handle. Was told phone would be ready in an hour. We decided to stay at the mall instead of run other errands since it was only an hour. Now I understand things come up and take longer than expected but not 3 hours when u said 1 hour. They ended up giving a new phone instead of fixing the old one since there was a hardware issue. Which is what should have been done as soon as I walked in instead of wasting a whole afternoon. Stop making so many variations of the same phone and you won't have 100 people standing around clueless as to what they want. Also parents you need to watch your terrible children! It's not a Chucky Cheese so please don't treat it like one. One bright spot was one of the reps that helped us named Sequioa.. She was direct, quick, and very helpful.

    Just an idea of how well I was serviced! (Smiles)

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    Page 2 of 4

    Ask the Community - Apple Willowbrook

    Review Highlights - Apple Willowbrook

    This Apple location is very lucky to have such a great representative.

    Mentioned in 2 reviews

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    Tech Stop Computers & iPhones

    Tech Stop Computers & iPhones

    (7 reviews)

    Can't say enough about TechStop they've Been in this business for years and are very knowledgeable…read more I own a business and I go to them for all my office computer needs as well as my personal custom devices. Sam's awesome very frank, helpful and honest. hard to find people who know enough and care! Thank you For all of your help over the years!! (also he usually has a show room and only keeps the most popular items on the table. if you're looking for something specific always ask he usually has the answer)

    Just got a nice 13 inch macbook pro from Tech Stop the other week. First of all, i just want to say…read morehow excellent their customer service is. They were able to answer all of my questions and concerns and even after i bought the laptop i had to call them to personalize my new laptop and they were very patient and helpful with my situation. Overall, in terms of shopping for electronics, this was the easiest and the most painless experience i've had. They also had over a dozen options to choose from ranging from macbooks, imacs, ipads and iphones. I usually wouldn't buy a used computer but these guys helped me feel very confident about my purchase especially because they are a reputable company, plus if i had bought a brand new laptop, i would've dished out way more money. I will be going to them for all my apple products in the future whether it is for another computer or a repair. 10/10 would recommend to anyone looking for apple products for a fair price

    T-Mobile

    T-Mobile

    (5 reviews)

    $$

    5 stars all around! I went to switch from Verizon to T-Mobile. I was very skeptical, but the sales…read moreassociate Margaret was amazing! YOU NEED TO ASK FOR HER, BEST MOBILE EXPERT EVER! She did a fantastic job at explaining all the plans and benefits of switching. I wasn't interested in switching but her explanation of the service made me switch. If you have a business, definitely open up with the business account. You can claim it on your taxes! The store is immaculate, always clean! Good luck switching out your phone, ask for Margaret and start saving today!!!! Enjoyed my experience, I know you will too!!!

    I went there today asking for a new SIM card for one of my phones. The clerk said that she cannot…read morehelp me because there's a "fraud alert" on my account. I then asked her for a phone so that I could call customer service, she said she didn't have a phone to call customer service, because the call would take a long time. I went outside the store and had a live customer service rep on the phone within 3 minutes. I walked back into the store to hand my phone to the clerk so she could talk to the customer service rep, but she refused. The customer service rep said that it was wrong of the clerk to deny me a phone to call customer service and it was wrong of the clerk to refuse to speak to customer service on my phone. On top of that nonsense, the Spanish music is blasting. And while I was there, I saw another customer leave disappointed, apparently with the same clerk versus phone rep nonsense. I logged an official complaint with the T-Mobile main office, they were nice enough to waive the cost of my replacement SIM card after what I was put through at the local store. And interestingly enough, they found no fraud alerts on my account.

    iFixStation - Front entrance

    iFixStation

    (8 reviews)

    This place turned out pretty good. They replaced my camera lens in one hour. When it turned out I…read moreneeded the camera replaced they tried to fix it but they could not for lack of parts. There are several of these throughout the mall at Willowbrook. A couple kiosks and a couple of storefronts, I guess to maximize their business, but I was a bit annoyed when they started giving me the run around saying that maybe other locations had what I needed or could help me better. I went from the first shop to the kiosk back to the shop and then they asked that I go to the other storefront store. They didn't want to call the other stores which was odd, but I guess they wanted me to show them my device. They did a very good job replacing my lens and I think the model of these stores is to fix the ever present cracked screens that plagues us smartphone users these days. Anything beyond that though I'd seek out a more well equipped shop. It's nice to drop your phone off and shop for a bit which I think is the pitch here.

    I absolutely can not stand coming here. I got my screen fixed, and then the day after my camera,…read moreand now my microphone doesn't work. It was all working before I had my screen fixed. I returned back to the store with a receipt, and told them about my issue.They kept blaming me about it. They refused to fix the problem that they obviously caused, and the person I spoke to was very rude to me!! He tried to charge me $160 to correct their mistake! How dare you Ifix! I'm going to have to get my lawyer involved now because this is unacceptable!!!!!

    T-Mobile - The staff, Alen

    T-Mobile

    (7 reviews)

    Today, switching cell phone carriers is easier than ever…read more Many moons ago, moving from one phone provider to another meant buying a new phone, switching to a new phone number, and adding contacts and apps manually. Now, most phones work across any provider, the cloud makes restoration easy, and phone numbers can be transferred regardless of carrier. This allows cell phone customers to switch whenever necessary -- whether they're looking for improved service or better rates. Located off of Route 46 West in Totowa, my partner and I went to visit the T-Mobile store. Upon arrival, we were greeted by the staff. I was led to a table and spoke to Alen. He was absolutely instrumental in giving me what I needed by answering every question. Not only did I change carrier, I also got an upgrade to an iPhone 16 Pro Max. The main factors were poor network performance, current device features, and picture quality. I left the store with a new toy, which I can recommend.

    Scammers Alert My…read moreexperience with T-Mobile in Totowa has been nothing but hell. When we first signed up and were helped by Jon Ramos ( Manager) He told us our bill was going to be $195 a month well, it's four months later and our bill has been $250 every month when I call up to have this fixed they keep giving me the runaround. Be weary of Mr.Jon Ramos T-Mobile he pulled the bait and switch trick. I will be calling Corporate to make a complaint about this employee Mr Jon Ramos is a scammer in my opinion. We will be cancelling T mobile.

    Apple Willowbrook - computers - Updated May 2026

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