I love apple and even my girlfriend is a fan gal but man this location has the worst customer service of any Apple Store I've been to. It could have just been the shitty employee that helped us but he was dreadful. Needless to say we walked out with what we needed and went out for dinner. read more

We made an appointment to demo the Vision Pro VR headset. We were able to check in quickly, and Ross gave us a very thorough explanation of how it worked. The vision pro was fitted to my prescription, and he was able to walk us through all the settings and capabilities or find someone who had more information. At the end, we got a recap of the features. Though we didn't buy that day, the demo really helped us understand how it worked in a way watching videos didn't. I think it's a good service they offer and was done efficiently. Whenever I do come to this Apple store, it's always packed, but there is enough staff that you aren't ever stranded waiting on help. read more

Apple Store at Willowbrook Mall is super busy. My visit to this location took place at least monthly before we had a Cheesecake Factory in Queens! My daughter was usually with me and we stopped in occasionally on weekdays when this store isn't as busy. They were always professional answering my questions. I was planning ahead for the new devices when they came out. They don't pester you if you are just looking. If you frequent the mall or live nearby you should check it out. I'm not sure what happened to my original review and photos!! read more

Apple Willowbrook - Using Stainless Steel iPhone 5s to Yelp!! When iPhone 5s came out I paid over $700 for it! 04/19/25 - Computers Near Me - Wayne, New Jersey

Went to the Apple in Willowbrook Mall for an appointment to fix our phone. We arrived few minutes early but the associate checked us in right away. After a few minutes, a specialist came and ran diagnostic on the phone. They determined it needed a hardware repair for the camera. We got a 2 hour window to come back and pick up the phone. We came about 2 hours later and the phone was ready for pick up. The camera blur issue was fully fixed. While the diagnostic took place I wandered around the store. It has all Apple products on display, excellent inventory. The associates are very friendly, constantly asking customers if they need assistance. I also saw an associate doing an open session for doing drawings with Apple Pencil. I was really impressed with this store. read more

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Came to fix my iPhone camera. Had an appointment but still waited for a while. They book customers every 15mins. It's not surprising that there's a delay. Staff were nice. Told me to come back and pick up the phone in 2 hours. It was ready by the time I went back. read more

Apple Willowbrook - Computers Near Me - Wayne, New Jersey

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If I could give zero rating, I would gladly give. Apple Willowbrook Mall, the worst Apple branch, where upon contact, the staff immediately explained to us how they cannot help us. He did not even inquire what the problem was. Every staff were just chatting with each other while customers' problems are often not addressed. Sorry to disturb your chats. Our problem was not so complex, the Apple Watch just needed to be reset, which was immediately addressed at the Apple Garden State Mall. read more

Came and the store was packed, yet a very pleasant, patient, and extremely helpful technician named Jennica (apologies if butchering spelling) helped my Grandmother upgrade her ancient Samsung to the new IPhone. Was the very best experience. I truly appreciate the respect that was shown to my Grandmother. Will recommend this store! read more

Make an appt for everything. I currently own two probooks, ipad Pro, mini ipad, iphone 12pro, iphone 11 and 4 sets of air pods (1 pro). The techs are easy to talk too and are proactive to get you taken care of and out of the store. I always end up getting an extra item even if I'm just in for maintenance. I had a refurbished probook out of warranty and they replaced my screen for free for being a life long customer. Sold! read more

I experienced a warranty issue that required a portion of my device to be replaced. The Apple Genius Rep by the name Juan, assistant me. Juan was very professional and thorough. He ran a diagnostic and found that my Apple Care coverage via my carriers protection plan had expired and the repairs would not be covered. He went the extra mile to seek assistance to resolve my issue be engaging technicians in the back. Although, my issue was not resolved at the store level; the information Juan provided lead to a positive resolution via my carrier. Too Juan, thank you for everything. Sincerely, Freckles! read more

Apple Willowbrook - Just an idea of how well I was serviced! (Smiles) - Computers Near Me - Wayne, New Jersey

Went in with one AirPod not working, bought a new one. The " genius " said take it home charge it for 24 hours and it will sync with the other one and you will be fine. It didn't work for several days then I called Apple Support and the girl explained to me what to do. So the moral of this is the associate in the store did not tell me anything that the girl on Apple supported so that kind of sucks lmao read more

Came in because time machine was not downloading/saving to my external drive anymore. Took almost 2 hrs to be seen. Once I was finally able to be seen by the "genius" bar, they proceeded to tell me that I had to purchase an external drive from them. They did nothing on my laptop, didn't even touch it, before suggesting that I need to purchase their external drive. All they want to do is make you spend more money. Did not help whatsoever!! read more

This wasn't quite as packed as another Apple Store I popped into earlier that day, but service still was slower and trying to find someone to check me in wasn't the easiest thing. They didn't have someone standing there checking everyone in and I hunted an associate down. Once I was being helped, there was no sense of patience and get me out the door mentality with the device that I was picking up didn't really give me any comfort that this was the right place to get help or service. I didn't even give me the box for the phone I was getting replaced. And unlike the Short Hills Mall Apple Store, there wasn't a space for kids to play so a lot of them were bored and just walking around the whole store instead of being focused in one area. read more

Apple Willowbrook - Computers Near Me - Wayne, New Jersey

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Make sure your appointment is set and get ready for some phenomenal customer service. Mom and I were blessed with two lovely geniuses...one to unlock the IPad and the other to ease frustrations between an overtired daughter and a tech-phobic mom. She even provided an awesome lunch recommendations for afterwards. But she never pushed us out...took the time to care for us until we were set. I don't live in the area, but if you do...you wouldn't go wrong if you needed to hit the Apple Store for assistance. read more

Customer service here is terrible. Everyone is miserable, rude, and generally annoyed if you ask any questions while trying to purchase an item. These poor ratings will likely have no consequences... people will still want Apple products. And seems like they'll hire any warm body to check people in and sell products. read more

I sort of wish there were multiple options for star ratings. Because ultimately my rating is toward Apple. However, the staff at this store were excellent. That said, the staff are not really empowered to solve problems for your equipment. Not anymore. That is not their fault. Apple does not seem to be concerned with what their updates do to their equipment and their warranties do not cover (especially after they've expired) the effects of their updates. The recent update seems to have bricked one of my Ipads. The staffer only plugged it into a laptop and tried to let the laptop reset the tablet. That's it. No diagnostics, no further attempt. Now this is simply an entry level diagnostic...after which I got, I'm sorry there is nothing I can do aside from replace it. Which mean I would have to buy another one. Why would I buy another one if your own update damaged it? I got a semi-scripted answer that the update resolves issues... There were no issues with the tablet. It's used by a 6 year old, it's clad in a massive rubber and plastic case, and all she does is sit and watch youtube kids with it, she doesn't even play games on it. The rest of the time it sits on a stand connected to a charger. Why would there be issues? After the update killed this tablet before completing installing itself. I turned off updates on the other tablets to prevent the same issue. The assumption from Apple is I did something to it. This is irritating. How is it possible to determine it's my fault when they didn't even do a proper diagnostic? It isn't. Therefore such a statement is utter bullshit. I will commend the young man who looked at my tablet, he at least listened and tried to help me. I asked him to speak to someone who would be in a position to escalate my repair because it was Apples update that caused the problem. And if they took it to a service center and ran diagnostics they would conclude that as well. He initially argued his hands were tied but after I gave him the analogy of when taking a car into a mechanic for required maintenance who is responsible for the car if the mechanic breaks it? At first he didn't agree and then understood and tried to get a manager to come out. Another issue we discovered is that the tablet was a year older than the date I received it because it was a free Ipad from Verizon as part of a buy one get one. No big deal but because it was 1 year older they argued my warranty was out of date...sort of cheeky if you ask me... The Apple staffer gave me an option after speaking to his management to bring my purchase receipt and they could then change the date and I would be able to get a replacement. More legwork and time for me to go back and forth. At least I have a potential solution. Sure. Good and done. Right? But again, this rating is not necessarily for this Apple store. It is more for apple as a whole. They are anti-right-to-repair and they create scenarios which now cause you to have to buy again. My Samsung devices (as an aside)...have never broken down. But I have 5 kids...they want Apple devices. Where I would rather not buy Apple devices. While the staff member eventually acquiesced, their mandate is to get a customer to pay for something else. Or buy into something else because the ecosystem keeps you buying within Apple's sphere or gadgets and services. In that regard, I no longer appreciate Apples experience. And I no longer appreciate the lower quality of their products and the level of planned obsolescence built into everything they sell. I think these are the last Apple products I will ever purchase and slowly get my kids to adopt other products in the long run. read more

This place takes on way more than it can handle. Was told phone would be ready in an hour. We decided to stay at the mall instead of run other errands since it was only an hour. Now I understand things come up and take longer than expected but not 3 hours when u said 1 hour. They ended up giving a new phone instead of fixing the old one since there was a hardware issue. Which is what should have been done as soon as I walked in instead of wasting a whole afternoon. Stop making so many variations of the same phone and you won't have 100 people standing around clueless as to what they want. Also parents you need to watch your terrible children! It's not a Chucky Cheese so please don't treat it like one. One bright spot was one of the reps that helped us named Sequioa.. She was direct, quick, and very helpful. read more

Apple Willowbrook - Computers Near Me - Wayne, New Jersey

Another awesome stress free visit. I was having issues with my iPhone X and my service representative "Nick" was extremely helpful, knowledgeable and Professional. He quickly diagnosed my issue and provided a true Apple experience. Thank you Nick for your sterling service. read more

I had a terrible experience at this store. First of all the tech didnt even look at my laptop. i yrued to explain my problem , which was t solved by the online chat, and his response was was well we need to wipe out the hard drive! ahhh no! That wasn't the problem. At that point he gave me a list of other places to go. read more

APPLECARE SUPPORT SUCKS at Willobrook and online!!!!!!!! My husband brought my device in. The guy did not even send any confirmation or nothing. ( so 1975) wheb i called it took 15 min to speak to a person then to tell you they are not at the physical store you are calling ! FYI it might be faster to do the express replacement first!!!!!!!!!!!!!!!!!!!! Plus this store gave me the run around read more

please give my man Julian a raise. he the one with the 14 pro max and all I have to say GIVE. HIM. A. RAISE. Excellent customer service, listened and understood me. Has amazing humor and overall a great guy. 11/10. read more

I had a great experience purchasing the IPhone 15 Plus recently. The salespersons name is Rory pronounced (Roar-eee). I'm not sure if I'm spelling it correctly but he deserves recognition! He was so patient and kind throughout the whole experience. If you need to go to this Apple Store, ask for Rory and you won't be disappointed read more

Greg was absolutely terrible. I'm assuming he was the "manager" if you can call it that. He refused me any service whatsoever because he "didn't have the manpower nor the will to do a trade in". I wanted to trade my phone in and buy a new one but i guess that was too much work for him. I will be contacting apple directly. read more

I had an emergency: water all over the keyboard of my two year old iBook. Manager Shy was truly amazing: professional, attentive, patient - all while juggling a wide range of other tasks. None of the customers she dealt with had any worries, as she adroitly took good care of each of us! As a former business owner and management trainer, I can say that she is one of a kind, and they are lucky to have here. Thanks to her this is now my go to Apple location. read more

I will never return to the Apple store in Willowbrook, Wayne New Jersey. Arrived at 10:30 AM and was told to stand on line in the mall until 11 AM when they opened. When the store opened I was told I'd have to wait until 11:40 to get in because people made appointments, The genius who came out to the line asked "why are you here today?" I explained that I need a new battery for my iPhone, and she immediately went into sales mode to try to "upgrade" i.e. sell me a new phone. Since I had over a half hour before they would let me in the store, I walked around the mall and found an "ifixit" store with No wait! He installed my new battery for $10 less than Apple charges! By 11:30 AM I was back in my car and driving away with a perfectly functioning iPhone. Apple lost my business. Go to iFixIt first! read more

Had such a positive experience at this location of Apple. I came in for a new iPhone and was in and out in thirty minutes. I'm always in a rush, so this was very much so appreciated. While the store appears crowded there are a ton of sales reps on deck. Totally wish I remembered the name of the guy who helped me - this five star review is mainly for him! He was extremely helpful and consultative and did not rush through our appointment at all. After helping me transfer everything over to my new phone he then took the time to walk me through how to use it. I had a bunch of (probably annoying questions) and he answered them all with a smile! In general, I'm learning that it makes more sense to get an iPhone directly from Apple instead of a service provider. For the same price Apple care is included. The sales rep told me that I literally didn't even need to buy a case - I could drop my phone and just come back in for a repair. It's nice to have that kind of reassurance when buying such an expensive item. No doubt the phone is pricey, but can you really put a price on something that you use day in and day out and for your job? Definitely not! read more

Four star rating was due to the fact that I wasn't greeted. I made eye contact with a few reps and no one offered assistance; I don't like stuff like that. Apple stores in NYC are different. Regardless, I was able to pick up my order that I placed online hassle-free. That is definitely a plus, to have, as I didn't want to wait days for the item to be shipped to me. read more

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What a joke. had an appointment to replace battery in iPhone. Waited an hour and then was told it would be at least another hour. Check please ..... read more

Zero rating for customer satisfaction The customer service agent was appalling, disrespectful and ignorant!!! read more

Not a fan. They didn't want to help with a simple problem and directed me to 800 number. Ironically, I called the 800 number BEFORE I visited the Apple Store and they told me to VIit the store for the problem. They just didn't care to help. Very disappointed as I have been a buyer if apple products for quite sometime. Disappointment read more

waste of time. first i went to bestbuy and said they are going to replace my watch but it will take days so I was advised to go to apple store. I went to this place and all the tech did was check if the watch going to pass the test and set me up for a phone call. wtf! i went here personally to get it done in person and the tech just wasted my time and now have to get it fixed over the phone. this is dumb. i paid for apple care for nothing!!! should have just replaced it! read more

So I go to the Apple Store Tuesday night because the back of my phone is cracked. They check me in and tell me to come back to drop the phone off the next day because it's late now and it will be ready within an hour and a half tomorrow. All I would do is drop my phone off and go shopping. So I do just that, I come back and a wretched witch tell me it's too late this time and I have to come back the next day. That is absolutely ridiculous. I took off work early and I was waiting for 30 minutes before someone greeted me. And they tell me I'm too late. I got there at 530 and the mall closed at 8pm. Horrible customer service. Worst in the region. Go to another store because The gen Z employees do not care about any of the customers and instead congregate in groups and talk amongst themselves and ignore the needs of the customers. THE WORST read more

Good place to see Apple products. Plenty of staff to help. Just had that feel of bargain land shopping. With all the intelligence of Apple cant design a store with good flow. read more

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I have had the most unfortunate customer experience at this Apple Store Willowbrook location. The customer-facing employee, so-called "Stephanie" (I doubt that it is her real name) but big fat woman with a lot of tattoos, refused to let me verify my email address she put in. Then, she claimed to emailed me my receipt. She literally lied. That person is more suited for a job in which her complete rudeness and lack of manners would not be an issue. What a miserable person! How pity is it that her savagery has made up the image of Apple Willowbrook in my mind. read more

This store is very hit or miss. Your service and sales experience will vary widely depending widely depending on whom is helping you that day. Store manager - please take note. My friend and I showed up yesterday because she had just returned back to the US and the touch screen on her iPhone6S was no longer working. She also had a strange flickering bar at the top. We weren't sure whether we should get a new phone or make a Genius Bar appointment to attempt to repair it. They advised to try to repair it first. We did so and were told to return in an hour. Upon receiving a text to turn to the store, the tech told us the phone was not under warranty. It would cost at least $325. We were given the option to buy another 6S or a 7. Considering that the same thing could happen again, we explained that we wanted to buy a 7. (This is key, BTW) The tech said, OK and pointed us to the "concierge" who would then connect us with someone in sales. We waited more than a half hour for someone in sales. Eventually, someone arrived and apologized for the wait. My friend explained her dilemma and he winced. Why? The store HAD NO iPhone 7s IN STOCK. Why did they make us wait? We had also made it clear that she needed it that day because she was leaving the country again the following day. The only reason why this store is not getting 1 star is because the sales associate was genuinely horrified by our experience, and worked assiduously to find us one in stock in a nearby location. We ended up going to the store in Rockaway and had a lovely experience there. read more

Horrible costumer service I made a 1:45 appointment then did not get help until 2:30 we checked in early and saw there employees standing and talking together. All in all I had a very bad experience. Don't recommend read more

Do yourself a favor and buy online. They put you on a waiting list for a sales person to speak to you. If you go rogue and ask the sales person on your own they will tell you to speak to the "receptionist" even if that sales person appears to be standing around not doing anything or assisting anyone. Guess who will come to help you 20 mins later, that same sales person. (The guy literally waited to be told to help me.) As others stated, the place is overcrowded during the weekends. However, the above situation happened to me on a weekday afternoon. So when is the best time, really? Granted when it came time to help me, he answered all my questions and checkout was right on the spot. No need to go to a register. Still, buy online if possible. read more

i came across 3 workers all which could not advise me on a product i needed and told me to go online and find something.

Service extremely slow even though store was empty They had more employees than customers Took 25 minutes and an employee and 3 managers to purchase a phone Vinnie "the expert" was conceited and not at all helpful Employees not properly trained ..may be time to switch to android !!! read more

Was promised my computer would be sent out for repairs the day I brought it in. A full day later at the end of the day it still had not left the store. No one would answer the stores phone. No one seemed to be able to do anything to help. So I'll be stuck without a computer and as a self employed individual that's basically the end of my business read more

I get it, I get it - it was a Sunday (their busiest day ever) since Garden State Plaza closes on Sunday. I would like to give one star, but the only reason I'm giving two because the two people who were willing to help me were great. It's really unprofessional environment as no one asked my family if we needed help or acknowledge we are here after waiting 30 mins just standing around. They said they are really busy, yet all the employees are just standing around and talking to each other. We even said out-loud how we couldn't believe no one came by to help us, but the 3 employees next to us were busy talking so much that they couldn't even hear us. What if we had l questions? What if we wanted to purchase? But instead they all just walk by us, look at us, talk and hang around each other than helping us. Reasons why I gave two stars because FINALLY after 30 mins, someone (I wish I remember his name) asked us if anyone helped us yet. He was super nice & helpful. Although the store was "busy", he was able to make appointment for us and we had to wait 20 more minutes. The representative who helped us during our appointment was also helpful. We were able to purchase and leave 5-10 mins after. I just find it funny how a store like this doesn't acknowledge their customers. They could have easily lost a sale with us. It is very rude how no one wanted to help us. I wish I got the names of both employers who did a great job, but other than that my experience for waiting and getting help was stressful. I'm not sure who the manager was but based on how everyone is working, even the manager didn't acknowledge us and trust me he wasn't even busy. Most of them in the front were not busy even though they said it's their busiest day. One more thing - they also had an encounter with a sensitive customer who you can tell was having a bad bad day. They didn't provide him the service he needed due to how "busy" they were, yet they were able to make an appointment for us. I'm not sure why they couldn't help the young man. He really needed help as his phone was damaged. You can tell the young man was upset, he was crying, and desperately needed some guidance, but they rejected him. It was really upsetting to see and hear this. This is another reason why they have such bad customer service. I'm not sure if I will come back to this location. read more