When Applebee's was coming to Grovetown, I was pretty excited. I was so wrong. We've come here a few times in hopes that it'll be better than the past times, and it never is. THIS PLACE IS HORRIBLE. We have waited over an hour to get our food every time we've come here, and when it finally arrives, it is beyond disappointing. As an example, last time I got the avocado and strawberry salad, which was supposed to come with grilled chicken on a bed of romaine and arugula. I got a couple strawberry slices and a couple chunks of avocado and a piece of avocado skin with rubbery chicken on a bed of spinach that was clearly very old (read: wilted). Ugh. It seems like there's a problem with the kitchen, because the serving staff seems more than competent, not to mention friendly. And usually the manager come out and apologizes and gives us a free app or discount or fronts our meal. So pretty much every time we come it's a 2.5-4 hour ordeal and we get free food. I'd honestly pay to just go in, have a good experience and decent food brought out the first time, and get out. But this place just won't let that happen. read more

Customer service was extremely slow. We ordered appetizers and there were no plates or utensils brought out at the time. By the time they were brought out, we had already finished our appetizers. The main courses came separately vice at once. Overall the wait between requests was a 10-15 min wait. We could see the frustration on other customers waiting for their drinks and food as well. There was no waiting line and the place was not packed. Quality of food was poor. The burger was small and the grilled chicken tasted like it was first boiled then thrown on the grill for grill marks. read more

Ate here a few times and it's a clean place with friendly staff. But the food ID hit and miss on taste and well I don't think I ever have left overs from here read more

My family and I have been to many an Applebee's but I must say this particular location takes first place in being the crappiest Applebee's of them all. We arrived and placed our orders and after what seemed an eternity, we received our food only to find that my daughter's order was incorrect. We explained this to our server who promptly apologized and went back to correct the order. While the rest of my family ate their meal, my daughter sat and waited for 20 minutes with no indication of when her corrected meal would arrive. By the time her meal arrived, we had already finished ours except my wife had ordered the endless chicken fingers and was still waiting on her second plate of three tiny chicken fingers which looked and tasted as if they had come from the Walmart across the street. I asked for some coffee since it was freezing in the restaurant. The coffee wasn't even warm and was disgusting. Once we were finished with our meal, the server brought the check and we soon discovered that the bill was incorrect as well. They had failed to remove the incorrect entree that they brought my daughter. When we informed the server of the mistake there was never any offer to compensate for their mistake. It just seemed that an incorrect meal and an extremely long wait time for the corrected meal( a burger) would justify an apology and an offer to satisfy an upset customer. Will NOT be returning to this Applebee's at all! read more

Love to sit at the bar when Dan is bar tending. Favorite drink is the White Peach Sangria! The Brew Pub Pretzels and Beer Cheese are to die for!!! read more

Took my grandkids there 12/9/16 & was not happy. Of the 4 of us only 1 got what they actually ordered. One of the kids had a hair in their yogurt that they forgot to put strawberries in. The manager came around asking people how everything was. I told him terrible to start with, but the waiter fixed everything. He just looked at me confused and didn't even bother to ask what the problem was. Our steaks ($14.99) we so dry and tough. The dogs got $30.00 worth of steak when we got home. I should have just taken them to McDonalds. Ended up with tip spending $85.00 on a pretty crappy meal!! Never again. read more

Out of town for work. Stopped in for lunch. Ordered the Sirloin and had the Pecan Blondie. Food was great, waitress was just the right amount of friendly. Will definitely be back next time I'm in the area... read more

My husband and I eat at this location fairly often and could not be more pleased. The food is delicious and service is fast. I can't neglect thanking our server, Kelly, who gave us the best service. The manager, Savin Hall, was so accommodating and went out of his way to make our visit a 10+. I would and have recommended this location. The service has always been top notch, the food is always delicious and the prices are fairly reasonable! read more

I will NEVER go to this Applebee's again. Ordered my kids food first so they could eat first. Didn't happen. They had to wait 40 min for their food just like we did. Not only did we have to wait, the food was cold when it arrived I talk to the manager and she apologized and offered a free dessert. I thought she was joking. I told her we were leaving. Not many places to eat in Grovetown so I guess they feel their standards can be low and still receive business. We'll they won't get mine again. read more

You'd think one Applebee's would be just like any other but in the case of the Grovetown location you'd be way off. Probably one of the worst dining experiences I've ever had, from being seated to out the door. Poor wait staff, poorly cooked food, and an overall dirty place considering its brand new. Not sure what's gone wrong here but they'd have to pay ME to ever try this location again. read more

Ate here for the first time 2/28/16, and my wife and l were pleased with our meal. I had the Loaded Brisket Enchiladas, while my wife had a rack of Chilpotle ribs. Both meals were full of flavor and were served in a very timely manner. Our appetizer, the Sampler, was delicious as well. Our server, April, was very sweet and pleasant and very efficient. We would definitely eat here again. read more

First and last trip here. Not peak time, only 12 tables occupied, and it took just under 40 minutes to get our order. First, our order was lost, then we were told it was bumped, then it arrived and was very below par. No apologies, no discount, not even we apologize! Never again, management needs a revamp here. read more

This is the third time in a row that our service at this Applebee's location has been terrible. The first two times our orders were messed up and the managers were nice enough to take the messed up food off the bill. Tonight however was a complete disaster. Our server, Nia, was not attentive at all and forgot to bring a water despite being asked twice. She stood and chatted with another table for over twenty minutes without checking on us, giving us refills, or checking on our food. Our food was barely warm when it reached the table a good 45 minutes after we ordered. My steak was way over cooked and when we asked to speak to a manager, she acted like she could care less. The one thing that saved our visit was we were given a different server named Richard, who was fantastic. We have had him before and from now on, we will request him. He was great for the last 15 minutes of our visit and received a well deserved tip. My advice however is to stay away from this location. We were not even offered a slight discount for the terrible service and the subpar food. It's well worth the drive into Evans, where the service is much better. read more

I was eating my dinner and I noticed that the table next to me had problems with their dinner. The waitress got the manager to have it fixed. This manager is referred to as Lulu. I then listened to her throw the waitress under the bus. She said she was a little slow and did not defend her at all. I was in complete shock on how rude this manager was and how disrespectful she was to her own employee. The waitress has been working very hard since we got here, and those customers were completely rude the whole time. read more

Our waitress, April, was very friendly and very helpful. Our food came fast and very good. The hostess also was very nice.

I reviewed this location about eight months ago and was not all that impressed, but I have tried it a couple more times since that last review and I have to admit things have gotten a little better the service was always pretty good the waiting staff was always friendly and the restaurant is clean. they have a new system now where you can order your food and pay your bill right at your table if you choose to do so I thought this was very convenient And from a security standpoint to your credit or debit card never leaves your hands. I still kind of have mixed feelings about this pay and or order at your table,but it is the sign of the times so I am trying to embrace this new idea at Applebee's I would definitely give this location I'll try things are getting a whole lot better especially during the lunch hour. Just goes to show things can improve with just a little effort. The new items on the menu are pretty good and to my surprise this time they did come out hot instead of just warm so give this location a try just as I did I gave them a second chance I don't think you'll be disappointed. read more

The food at this location is truly a hit or miss. I have received very good burgers and pasta dishes, but on the flip side I have received over cooked and returnable dishes (something I seldom do). Bar has the common beer and liquors on hand, the staff is courteous for the most part. My two star rating is based on the inconsistency in the food preparation. read more

Poor experience today. Service was bad to the point of having to get my own silverware, not getting refills on my drinks or taking a long time to pay the bill. The restaurant is new and clean but need help with the servers. Hopefully can they resolve the issue. read more

Poor service. Been here about 3 times and it took forever to get the waiter to even acknowledge us. The service was slow the entire night to a not even packed restaurant. The last time it was only 2 other tables on our side and we didn't get asked for drink for 20minutes. We walked out and that was out last time ever going. Sad that it's only one of the few restaurants Grovetown has. read more

The first time we went here, it recently opened (a few months or so) and we had a gift card. Fortunately, we didn't have to pay for the experience. I was hoping that all the new store hiccups were settled but that hadn't happened quite yet. The second time we went my wife didn't want to stay because of what she saw while she was on her way to the restroom. Apparently it was something nasty. Note - she is not a stickler for cleanliness so I must have been bad. Unfortunate... Hope operations improve. This could really be an awesome location. read more

Tried to give this place a chance, support Grovetown businesses so more will come. Horrible service, especially during lunch time. Too many bad experiences, will NEVER come back! read more

The staff is constantly changing all the time causing new hires and very inexperienced service. I know working at an Applebee's is not a career decision but I'm wondering why all the new faces? Is it the management or is it something else that is making this place sub par? The location is the only saving grace for this establishment. It's the only type of restaurant in Grovetown. read more

The food is Applebee's good and we've gotten good service when we eat in. Be sure and check your take-out orders though because they've messed up 2/3 times. Once they forgot fries with my burger. 2nd they gave me riblets instead of ribs (the receipt was charged correctly). read more