I know its only Applebee's shouldn't expect too much but to have 3 bathroom stalks with no toilet paper is beyond unacceptable. Took the manager almost 7 mins to bring it as I was in the bathroom with my 2 year old. My drink came after my food and it took 20 minutes for ketchup after we took two from near by tablets. What happen to sauce on buffalo wings isn't that a requirement. read more

Applebee's Grill + Bar - Where's the buffalo sauce? - American Near Me - Jenkintown, Pennsylvania

Ordered soup that took forever to come out and when it finally did it was half full, when I questioned it I was told they had to defrost more. Service was slow and server never came over to see how our meal was or offer refills on our drinks. This being a Tuesday afternoon the place was empty and the staff were all sitting around talking to each other. read more

I will not be eating her again service was awful and the food was mediocre. Oh once he finally got to us (1 hr maybe longer) it's was cold and tasteless. I will never eat there again and I'm telling my friends about the awful experience read more

The sandwiches here are legendary, birthday specials and cheesy fries. Free refills and cozy decor. read more

One of the best AirBnB's I've been to in a long time. Our host Darryl was very accomadative.

Tonight I dined at your Jenkintown location (323 Old York Rd, Jenkintown, PA 19046, 11/16/16, 7:07PM, check # 9493-471273) with my mother. Our server was CARLY P. The service was satisfactory. However, after receiving change from our bill, we asked Carly P if she could break $5 OR give us $1 and keep $4. Carly P said, "I hope that next time the service is better," as she went to get the change. Although I immediately knew that Carly P was being passive aggressive, assumptive, rude and unprofessional, my mother thought that perhaps there as a miscommunication, as unprofessionalism is not something we've come to expect during our almost two decades dining at Applebee's. When Carly returned with five one-dollar bills, my mother said, "I think you misunderstood me, I just wanted the change, you can keep $4." Carly P hesitated, gave a frustrated and rude glare towards my mother and said, "I hope the service is better next time." Carly P took the $4 tip, didn't say "thank you," and walked off. Tips are optional, the amount one leaves is solely up to their discretion, and customers do not dine at Applebee's to have unpleasant experiences with their waitress. While it wasn't the worst experience in the world, it was unprofessional and passive aggressive enough that we will NEVER be stepping foot into another Applebee's for the foreseeable future, and we will also encourage our social circle to do the same. It is my hope that management speaks with Carly P about her behavior so that other paying customers don't have to experience her rudeness. read more

WORST Applebee's I've ever been to! Aside from unprofessional employees & management, I had ordered the fiesta lime chicken which I order regularly at different locations, this time my chicken was not well cooked & food looked super sloppy called for a manager & he had the never to say the chicken was cooked cut the chicken right in front of me to only see that the inside of the chicken was pink not even cooked!!! Very upsetting!!! Do not go to this location! read more

I've eaten at a number of different Applebee's locations, but I have to say I've eaten at this particular location the most out of all of them. The food is great, I especially love the salmon and the parmesan tilapia, and my newest favorite--the dessert shooters! Dessert shooters are popular desserts like hot fudge sundaes, cheesecake, strawberry shortcake, and chocolate mousse served in what looks like a shot glass but a bit bigger. Good for people like me who crave dessert but don't want to go too overboard with portions. The best part is that if you get 3 of them, they're only $2 each! read more

Was reluctant to come here due to the bad rating but had no idea what to eat so went in. 1. We were seated immediately. 2. Our server was nice and patient while we were taking our time ordering. 3. The food was decent average food, I had the 2 for 25 and got the steak with Mac and cheese and garlic potatoes. The steak was made the way I ordered, medium rare, and the garlic mash was good but would have been better if it was hot rather than warm. 4. When I left the rest, I didn't realize I left my phone behind and a waiter ran out to give me back my phone. read more

There was not many people eating out tonight so I was dissatisfied that our server was not on top of his tables like he should've been. Our food came out before our salad a manger never came over to visit the table I was done eating my food and asking for the check by the time I got a refill. My chicken fingers barely had any meat in them and were burnt. I was just starving which is the only reason I would come to Applebee's anyway but they never cease to disappoint me read more

So we go there, 9pm on Thursday, is not packed there are no people waiting to get seated, besides us of course. 4 adults, 2 kids one who requires high chair, people come in and get seated (2s, 3s, 4s) and we wait and wait, I asked why we havent been seated they tell us the same excuse they told us when we first got there, "we are waiting for this table to get cleaned." Staff was standing around talking, looking at each other, who were they waiting for to clean the table???? Another couple comes in-they get seated, we decided to get up and leave, will not visit this location again. Get it together! !! read more

Used Doordash to get dinner from the Applebee's in Jenkintown. I had done so before and got a great meal. This time I ordered the Chicken Wonton Stir Fry which I received WITHOUT wontons and WITHOUT sauce. It was basically unflavored chicken, rice, and vegetables. Doordash gave me a credit which kudos to them but my dinner was awful!! It shouldn't be too much to ask to get the meal right regardless of the method used to order. read more

We were told it would be about a 15-20 minute wait and it was closer to 30 mins. Then our server never came to our table. Several servers walked by our table and none stopped. Even the manager walked by our table several times and never stopped. It was obvious that we were never served as we still had our menus. We were not even offered water. We left after about 20-25 minutes of waiting for our server. My wife is diabetic and took her medication shortly before we were seated. She has to eat shortly after taking it. We have been here many times before and always enjoyed ourselves. We even had out of town guests with us. It is doubtful that we will return. read more

Bad service, cold food! One of the worst experiences I've ever had at an Applebee's. The host told us "your host will be here in 5 minutes or something". So unprofessional! The waiter didn't bring us our drink order till after our appetizer came. When our entrees came 3 out of the four came and one was cold. We sent it back to reheat it and it still wasn't hot. We had to ask for the food we ordered. It took him 20 minutes to reheat pasta! I was under impressed. I won't be coming back read more

The restaurant isn't crowded this time of the day. The restaurant is clean and nothing out the ordinary to report. A lot of staff on hand. Jill was our server and she was pleasant, attentive, and nice. I order a strawberry avocado salad with salmon and water with lemon to drink. read more

We took the kids here to eat. Nice place for a family restaurant but it is not the cleanest place. Last minute dinner.

Food was mediocre. Employees getting ready for work and chatting loudly on phone. Feels like a high school cafeteria. Pass...

Been here many times over the past 5-6 years with me elderly mother & they ALWAYS treat her/us with kindness & respect . Today we celebrated her 93rd birthday & they were lovely as always . My sister & I had delicious salads, mom had steak. But the treatment towards my mother is what we come for . read more

A little shocked this location got such bad reviews!!! Only issue was Halloween night bc kids ate free and boy was it PACKED and slow service. Always happy w the service and food here, french onion soup the BLT my faves!! read more

Average. Decent standard Applebees food. Slightly slow service.

So stopped in for a quick bite to eat with my bestie, we were seated right away and had a great waitress! Fro you were amazing!!! So here are the deets to my not so amazing experience, my appetizer arrived on a DIRTY plate which I immediately asked the server to return to the kitchen, then turned to best friend and she had dried food stuck to her plate. So I immediately asked for the Manager, her name escapes me who proceeded to tell me that the cook staff wear gloves and she will go and remake my Cesar salad. So plate number 3 arrives and guess what, it was despicable and inedible. I know you're probably saying why did I stay for more food abuse, because I'm glutton for punishment. Finally our entree arrives and the food looks great, I enjoyed that portion of my meal. No here comes my check, why am I being charged for two side salads that was part of 2 for $20 promotion....because the Manager is an idiot!!! With all that being said I was created $10 bucks for the inconvenience, beware...stay away, stay far away! Management you need to really get it together! read more

Horrible. Walked out. My daughter and I popped into this location around 6:30 on a Tuesday night. We were sat immediately. Took twenty minutes for the server to come over and get our drinks order. Meanwhile, we ordered mozzarella sticks through the ordering system on the table. Mozzarella sticks came out with no marinara sauce, yet I requested it. Still, no server asking for our entree order. I hit the contact server option on the order screen at our table. He didn't come over but the manager did. By that time I was sliding my card into the order screen thing on the table so we could leave asap. The manager was apologetic but by this time I was over it. We went down the road to Jules Thin Crust and had dinner which was excellent. read more

There were more TVs than people and they wouldn't change one tv to another football game other than eagles. Why do you have the nfl package then? The staff bores me. read more

This place starts out fine. The waiter was a great guy, took our order, a little slow with the drinks, but otherwise, there was no problem. All I mentioned was the waiter, now let's get to the food. I ordered a steak medium rare, got it, cut into it, and it looked like it was rare. Had them take it back. They come back with a better cooked steak, but it was the same one I returned after cutting into and noticing its condition. I requested a new steak and they made me a new one. And then, while everyone else was putting their left overs into boxes, I was just cutting into my steak. Waiter, awesome. Service coming from the kitchen, sucked. read more

Went here because we were in the area. This rating is based on food our service was surprisingly great...I got mozzarella sticks..how do you mess them up? The breading was dripping GREASE. yuck read more

My child picked Applebee's for her birthday dinner. I had not eaten at an Applebee's in a couple of years but we went to satisfy her. After the overall experience, I can honestly say I don't feel a need to come back. The pros: The hostess greeted us right away. We were able to get a seat right away as well. And our waitress was very nice. Even after I changed my drink order she wasn't irritated or rude. She let us take out time looking over the menu, and throughout our dining experience. We ordered the drink special and it was very good. My child was entertained with the birthday "surprise" (singing and brownie/ice cream). The cons: Overall, the food wasn't very good. It did have flavor, but seemed a bit on the salty side. Only 1 out of 3 of us that it was ok. And how the food was brought out was a major issue for me. First we received our appetizer (that my child won't eat). So here we are, eating and she isn't. Then she received her dinner about 10 minutes after our appetizer. So now she is eating and we aren't. Ok, cool. She is eating. But it took another 10 minutes for my husband and I to get our food. So she was pretty much done eating before we even started. We sat as a family, but we didn't eat as a family. I would recommend to bring the appetizer and kids meal together, or appetizer then all meals together. Also, when we went into the bathroom it wasn't clean. There was no toilet paper in one stall and there was no hand soap. It was aroud 7pm on a weekday. I would think they should have maintained it before the evening crowd came in. read more

Standard Applebee's, nice place to relax with friends on the inside. Over the last 5 years I have been there many times and the staff is always kind and fast. read more

A waste of an hour and a half. The server Maurice was the only positive of the whole experience. Food took an hour to arrive and both entrees were cooked wrong. Mgr was not helpful when explaining the delay and when asked to return didn't show. After 10 mins we walked out. Never did that before. Circumstances warranted that behavior. What a way to ruin an anniversary/mother's day. read more

Even though I have lived in NE Philly for 10 years, I have never gone here, preferring other restaurants. It will also be my last visit. The wait was expected for 5:30 on a Sat night. My friend and I ordered a 2 sample appetizer and dinner. After a LONG wait 1 of the aps finally came to the table. Just 1. We were told the other was coming. We finished the pretzels and waited another 10 minutes for the egg roles. I swear 1 looked like it had been sampled by the kitchen staff before we got it. Then as we were 1/2 way thru them another plate of egg roles came out. When the server came by we told her these had arrived as well. She picked them up and said there must be a mix up some where. You think? 2 tables that came in after us were served their meals. We finally had to ask where our steaks were and were told it woulds be a few minutes. Were they out back killing the cow? We had now been at the table 40 minutes with only aps. When the steaks finally arrived, I had ordered the 12 oz sirloin. About 3 ounces of it was ALL fat and gristle. Also I have no idea what the issue was but an older woman who seemed to be having dinner with her Grandson kept talking to the waitress and you could tell she was up[set. Finally she got up from her table, and walked over to the POS station. A waitress right next to us asked if anything was wrong and the woman replied "I'm ready to throw this unless a manager does something" I'm guessing her experience was worse than mine. With so many choices in NE Philly and Jenkintown - this is not worth the time read more

Mmmmmmm... their chicken fingers, fries, and mozzarella sticks are the best I've ever had! Crave their food more than I should, but definitely recommend going here and trying it out read more

Don't even waste your time or money. I haven't been to this Applebee's in years and it's even worse than before. The menu is completely new with very modern type, new american food. They have a new policy of bringing out food when it's ready so everyone's food comes out at different times making it very awkward when one person at the table has food and the rest of us wait ten minutes for ours, The waitress was very nice at first but the second my friend complained about their food, she became instantly nasty. We received our food before our drinks. The runners brought out our food and we had to ask them for condiments or anything we needed because our waitress was avoiding our table. When she did walk by she never asked did we need anything, refills on drinks, nothing. At one point we could see her in the lobby laying down on the bench in front of the hosts stand and even walk out the front door for a few minutes. After complaining to the manager who was very nonchalant and argued with me at one point but agreed to take off one of my food items. During this entire time from when we complained about the first food item until when we asked for a manager our server was STILL nowhere to be found. Shortly after that, the manager came with one bill. From the time we sat down, we asked for separate checks to save this trouble. The waitress then comes over after ten minutes with separate checks that are ALL wrong and mixed up. She didn't even speak to us, instead she folded each check in half and handed it to us one by one. It was like dealing with an angry child. read more

This particular Applebee's used to be a nice spot for lunch or dinner. Not so much anymore. After my last experience I told myself I wouldn't come back but I decided to give it one more shot. When we walked inside the place smelled funky. It looked clean but I'm thinking maybe the carpet is old. I was then disappointed to see that they no longer have sriracha shrimp which was the one item I really liked. I ordered the appetizer pick 3 deal. My son also wanted mozzarella sticks so the server said we could add them for $4. When I looked at the bill they were charging $8.99 for two beer pretzels and also $8.99 for 4 tiny mozzarella sticks. I brought this to the servers attention and she said oh they forgot to take it off. Sure, I bet they pull that scam all the time. Not once did she ask us how everything was. I really wanted a refill on my soda but not today. It wasn't even crowded. I gave Applebee's a second chance and they definitely dropped the ball read more

I don't know why I even bothered to give this place a second chance. The last time I was here I was served pasta with just about no sauce on it, and then when they brought me a replacement, the sauce was completely bland. Today, I was served a club sandwich with ROCK HARD bread. It hurt my teeth/gums when I bit into it. I thought maybe it was just me, but when my husband tried it the same thing happened to him. Our waitress, Brittany, was also horrible. Probably the worst waitress I've had in the past year. She had a bad attitude from the moment we sat down. read more

Just want to say the "triple hog dare ya" & the "brew pub philly ". Both where disgusting sandwiches that I wouldnt feed to my hog if I had one. The Bar-B-que & classic fries tasted of old oil and artificial seasonings that where obviously frozen before hand. In this day and age of hard earned money you dont want to waste it on this joint! read more

I was just online then I called the location for a 9.99 burger deal just before cutoff at 3:59 and I was not allowed to order the burger deal. I was just before the mark, it's horrible customer service to "just miss the deal" . I've been in the location last week for pick up, waiting at the ToGo station, for 10mins while I asked two different servers if they could get my order. They didn't even acknowledge me, when I asked if i could get my food, they just said it's not their station, no appology and no one tried to get someone to help me. I get better service at a dive dinner or fast food to be honest!! I work in the plaza but 2 HORRIBLE customer service experiences I will NEVER consider this location for a food option again!! read more

we had to wait at LEAST 10 minutes before being seated. and when the host came and spoke to us she was talking with food in her mouth. which is very unprofessional. we got sat at a dirty table. our waitress was also very unprofessional. she didn't write down our order and she didn't approach us to get our order for 15 minutes. we sat and waited with not even any drinks. we ordered a grilled salmon and it came out BLACK and tasted like a block of salt. we also got a steak and ordered it medium well but it came out WELL DONE. it was hard and burnt. because our waitress didn't get our a pen and paper to write down our order so she messed it up. and as we were leaving there were 3 employees standing around in the entrance way just chatting and didn't say a word to us. no "have a good rest of your day" or anything. we will not be coming back here. read more

Steak quesadilla towers are the best appetizer. Get the brownie bite which includes a scoop of ice cream for only $1. Tonight I visited with my aunt for my birthday, however my experience was less than memorable. The appetizers, most of which were half price (except steak quesadilla towers and cheeseburger sliders). They were out of pomegranate ice tea. I asked for ice water with lemon but waitress (Stephanie) failed to provide the lemon. The appetizers we ordered tasted fine, however the ambiance was less than fine. It was loud, noisy, and distracting with karaoke that goes on from 9-11 pm. Applebee's resembled more of a bar/nightclub than a restaurant at that point. I could barely hear my aunt speaking it was so loud. I won't visit again during this time. Also, once we told the waitress to drop off the check, she basically disappeared after providing payment. We stayed for another hour past the time my Aunt paid with no visit from the waitress. Meanwhile, i was parched and there was no one around to offer or ask us if we wanted anything further. It also felt like the waitress was getting snippy and rushed us as we were trying to choose our appetizers. Applebee's management really needs to get involved and properly train their employees and well as provide a nice, inviting environment for customers to enjoy their food and drink. It doesn't feel like the employees put forth a good effort to render good customer service to their patrons. read more

The service is crap, the food is crap. They burnt my food the past few times I was there and other customers complained too

I was with my friend and we both ordered the same steak. Both came out extremely undercooked and was not made how we ordered it. There were only a few tables occupied. We could not find our waitress either. We waited a while just to send our food back to the kitchen. Once it came back it was very tasty, but very tough and thick. Not impressed at all. read more

Not the best applebee's I've been to. Went there last night with my mom and sister. The service was subpar because the waitress was barely there. The food was okay. The staff did not seem like they like their job. It was kind of clean and the environment was not cheerful at all. Ridiculous because now they charge for lettuce, tomato, pickles, and onions on a burger. How much profit are you even getting? Other places I've been to has a welcoming staff and exciting environment. read more