The food was excellent and my server was very polite. My mother and I had to wait for 10 minutes to be seated. No one was waiting but us. They also didn't have ingredients for her white peach sangria. I believe they are also vacuuming at 8pm with quite a few customers still eating. The customer service is seriously lacking. read more

Applebee's Grill + Bar - We got an appletini instead - American Near Me - New Bern, North Carolina

Not bad. Pretty quick service and good food as usual. For some reason, Applebees doesn't understand what a blended/frozen margarita is. read more

Applebee's Grill + Bar - American Near Me - New Bern, North Carolina

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"Not bad....typical Applebee's. The Wonton Chicken Tacos were the best. Flavorful and crunchy with a slaw and sweet sauce drizzled on top." read more

Applebee's Grill + Bar - Wonton Chicken Tacos, Spinach Artichoke Dip, and Cheeseburger Sliders.... - American Near Me - New Bern, North Carolina

I was a server at this Applebee's for about 6 months last year. The wait staff and kitchen staff were great but the management (except for Brittany) was garbage. They treat their employees like crap. If you think the amount of bugs in the dining area of the restaurant was bad, you should've seen the kitchen and loading dock. read more

When you've been waiting patiently forever for water and or to ask if I'd like a refill on my margarita but the servers just keep looking over and continuing their little chat group read more

Applebee's Grill + Bar - American Near Me - New Bern, North Carolina

This place is nasty, dirty a 93 from the health department is very generous. The food came out fries were cold, fish was greasy, will never go there again. read more

We were seated and never saw a waiter again. After waiting for 15 minutes we got up and left. However the waiters were able to stand in a circle and giggle. Terrible. read more

Should have known better when the touch screen noise maker was on the table. Ask what beers where on tap... "I do not know - I have not learned what we have yet" ... our waitress did not even suggest look at the drink list that was at the table. Bud light, Miller Light or dos equis amber was all that was on tap. I had a bud light tall, my wife ordered n Stela - the waitress did not know it was a bottle and asked if she wanted a tall. We ordered dinner, I had the chicken parm, she had fish and chips. The fish and chips came out soggy... I actual watched her pull a hair out of her mouth while it was covered with breading. She ended up pulling all the breading off and just had the fish. She was to have unlimited fries... she ordered a second plate... to make up for what she did not get with the fish and chips. Toward the end of the meal - a scratchy bright compressed voice interrupted our conversation - it was coming from a vacant table's touch screen thing... we pointed it out the waitress, she could not turn it off..... did not get help to learn how to turn it off. When we got the bill, we were charged for a side of fries. As we were leaving I asked for a manager... she did not seem to get it... did not offer to address anything after hearing our comments. This is the second time in a month we have had this experience, two different Applebee's locations.... Same disappointment.... Management does not care. Food very disappointing... Service lacks - a buffet would be better. read more

I guess 3rd times a charm! My mom and I came here again and they are the bomb! They got there A game on tonight! Keep it up New Bern Applebee's crew, and business from the public could very well increase! Thanks to our server Myron, he is absolutely amazing and is on the ball with everything! read more

Sat at the bar, only 5 people at the bar. The bar top was dirty and sticky. Bartender handed me a menu which was greasy, smeared and gross. I mentioned this to the bartender, he shrugged his shoulders, and turned away. I left without ordering food. read more

What a horrible meal. My wife ordered a chicken salad and it came with no chicken only to be quickly microwaved and brought out after we pointed it out.. The salad was just lettuce and had all the fixings in seperate containers on the side...Cant even make a salad... ..Oriental chicken wrap was not good. Ordered two of the same beers and the second was more expensive than the first on the bill? Basically spent $40 for a meal that we didn't eat..Manager never even bothered to come out and apologize..I feel bad for the wait staff that they have to serve the microwaved processed food that they are serving..Won't be back. read more

Visited at 2:30 in the afternoon on a Thursday. There was 3-4 tables with customers. Three people acknowledged we were waiting but it took about 4 minutes to be seated. We finally were seated by a man who appeared completely uninterested in what he was doing - very distracted. He sat us in a corner where we sat for 9 - 10 minutes. Absolutely no one came to our table. We got up & walked out. Needless to say they don't want or need our business so we will honor that by never returning. read more

Rude servers, slow service, melted drinks, cold food, please don't waste your money here

I will never eat here again. I was quoted 20 minutes for a curbside to go order. It took 15 extra minutes. I called after 5 minutes to let them know I was here. The person who answered the phone some will be out right now. 10 minutes later someone comes out and does not apologize for the wait. Very disappointed. read more

Was seated quickly and politely. Quick order. Friendly and helpful server, Jacob. Meal came quickly and was delicious. Fun experience.

Been to this particular location twice in the last week with the same substandard service. Management needs to get control of their waitresses. The waitresses spend more time talking with each other rather than being attentive to the customers. The food wasn't bad, it's just to bad they can't better train/manage their staff. read more

Never again. I was told to pick up at 5:11, and at 5:25 no one had still come to my car. When I called to see what was going on, the manager told me they had just received my online order (which I placed at 4:50 and got confirmation for). When my food was brought to my car, the manager never apologized for my wait, being late, nothing. Trust the reviews and don't waste your time. read more

BELIEVE THE BAD REVIEWS BECAUSE THEY ARE TRUE! Went for a night out and chit chat with some friends. Chose Applebee's because Morgan's had an hour wait. Seated after only a few minutes, however did not get drinks until 20 minutes later,app 20 minutes after that, and finally food 40 min after that. Horrible experience. Asked for manager she came over and acted like we only wanted a free meal. Free meal?...we didn't have any food! Lol! She was not empathetic and she lied and said we had only been there 30 minutes! Huh???? I ended up contacting corporate bc of this and got a call from the General Manager who stated he wanted to "make it right". However I have yet to hear anything from him. Ridiculous...I will never eat here again. read more

This is one of the worst Applebee's I've ever been to. The service is consistently subpar and very slow. The food is greasy and never hot when it gets to the table. Taste/quality of meals is very hit or miss. Drinks are watered down and the tables are sticky and gross. I've taken my children there and had two different experiences- one waitress was very patient and kind, the other waitress was horribly rude and unprofessional. It's a crapshoot. read more

The food was excellent, little slow coming out of the kitchen. Waite staff is a little scarce at times, but the food compensates.

Honestly this place is disgusting. The floor around our table was gross, my booth had hair in it from the previous customer. Right as we ordered a cockroach starting crawling over the walls at our booth then crawled onto the ceiling. We told our waitress and she sent over the manager who proceeded to stand on the booth and try to swat at the cockroach with a napkin, the cockroach fell from the ceiling into our booth and crawled under our table. She looked for maybe 30 seconds and said "well I can't find it" and walked away. The waitress said we could move tables but we asked for our bill and the manager got an attitude. Not to mention they continued to seat another family in the booth behind us knowing the cockroach was still running around over there. The waitress was very nice and helpful, management on the other hand... completely rude. We will never be returning here. read more

Have frequented this Applebee's many times. Food is normally pretty good, although sometimes they have an off day. Service was bad at times in the past year, but in recent months it has been improving. Manager is working hard to improve it. Yesterday I had the Quesadilla burger, husband had the ribs and both were excellent. My mom had the tomato basil soup and it came out cold but the waitress (service was great) took it back and made it right. Our friend had the Tai Shrimp salad and said it was also excellent. Overall this time to Applebee"s was excellent... give it another try if you had bad times in the past. read more

Was very disappointed in Applebee's tonight. I worked all day and my wife had picked up curbside and when I got home, my soup wasn't in the bag. She had to leave and go all the way back to retrieve it and they didn't care that her food was getting cold while she tried to amend THEIR mistake. They should have recooked her food and gave me what was missing so that we would both have fresh food. Normally, I wouldn't be so petty, but, we couldn't eat together and she had to eat microwaved food read more

Went for lunch the other day and my boyfriend and I were less than impressed with the service and the food. The waitress took forever to take our order and we waited 25 minutes for a pasta dish and a Turkey sandwich. The pasta was less than impressive you could tell it was microwaved. The manager was very polite and made good conversation with us but he couldn't make up for how crappy our waitress was. The manager ended up closing out our ticket and getting me a box because our waitress just disappeared. Will not be returning, hopefully the manager has better luck at a different restaurant. read more

Don't waste your time or money going here. Would never have gone back to this place if we hadn't been given $100 in gift cards. The food was cold, manger not very helpful and just a dirty feeling to the place. Tables were left with dirty dishes for a long time. They weren't even busy. I see they haven't improved in the 15 years since we last went there! read more

DISAPPOINTED!!!!! We had to wait over an hour for our food and when we asked to talk with the manager she visited our table and her words " I am so sorry for your wait our kitchen has been backed up i have been yelling at them to get orders out would you like for me to take something off your bill" Wow so unprofessional. Not to mention that I had three children with me one of which is under 2 and waiting for over an hour for food unbelievable. Not to mention the place was not really that busy! Guess I know why. read more

I agree with the other reviews...this place is a disaster. Appelbees should close it down or send in a squad of pros to whip the place into shape. Long waits for food, amateur wait staff, so-so cooking, high priced drinks, in fact everything is way over priced ..I try to avoid it. I do have one compliment and that is their French onion soup is great but the portion is skimpy. ce la vie. read more

Got the sirloin but it was terrible. The worst steak I have ever gotten. Tasted like it was nuked in the microwave and too chewy to eat. But the loaded mashed potatoes were the bomb and so was the staff! Management took care of it perfectly! read more

Applebee's Grill + Bar - American Near Me - New Bern, North Carolina

Today has to be my family's most memorable experience at Applebee's of New Bern. We have tried this place over and over with results that are mediocre and that is why this will be our last... First, we call to make sure Alexa, the bartender is working because if she isn't, were not going. Next, we have three wrapped silverwares and out of those three, two are filthy. Next, it's hot as hell in there. We ask 4 different employees for some A/C to be turned on, but with no results. But, you better believe the music is so loud you can't even hear the person beside you Then, my family isn't even able to halfway finish our meals because of the heat, so we put the rest into doggie boxes and low and behold, there's a 6-inch strand of hair in my mashed potatoes. Not once did a manager come speak to me about this. Alexa offered to get a new meal fixed for me (I hardly touched mine), but after the hair in my food, the last thing I want is another meal. We are officially disgusted. We spend, almost every Sunday, $70 - $80 dollars, and maybe it's just us, but we want great service, great food, great atmosphere, cleanliness -- great beginning to end -- and that's far from what we receive here. We are now holding them accountable because someone has to know this is unacceptable. One hostess/waitress had her cleavage bouncing out of her shirt, one had her lower back/butt showing because the shirt was riding up... this is not what you want to see when eating. As much as we enjoy Alexa's service to us, this has gone too far and we will not ignore these issues or problems anymore so be cautious, this Applebee's does not even come close to comparing to others. (Morehead City, Jacksonville, etc...) Unfortunately, we have hoped for the best when eating here, but have been disappointed almost every single time. read more

Last several trips we had slow service (even during off times and low customer volume). Manager had to offer apologies each time. Not sure if they can't keep wait staff on or if the kitchen is just sloooowww. Have not gone back. read more

We will NEVER go back to the Newbern location! I am a restaurant manager and can only describe our experience as " poor restaurant management " like I have never seen before. We waited 1hr and 20min. for our food. The food was like warm at best. The server blamed it on shift change. Also I should mention there were only 4 of us and one was a child. Other then blaming the slow cook time on shift change there was no acknowledgement of our totally unhappy experience. Time for some retraining and new management. Please step it up Applebees. read more

Have to give it one star, but it deserves -10 for lack of service to the customer. We were ignored at the door, left for 2-3 minutes unattended. Once we were seated, no one came to take our order. Two waitresses came within 3 feet of us, but did not interact with us at all. We could see that most of the workers were engaged in conversation with each other, while one waitress near us carried on social conversation with of table of customers. It was very slow, and there were very few patrons. After waiting about 15 minutes, we left. I spoke with two workers at the bar asking them to inform the manager on duty that we were leaving due to complete LACK of service. One of the ladies asked where we were sitting. Having waited tables myself for many years, I wanted to say "that's my point; no one in the room even knows we were here. It is the job of every employee in the service profession to know where their customers are located in their store." I worked for Shoney's for many years and was trained that you have one minute to greet after a customer is in their seat. We went to our favorite local Mexican restaurant after leaving Applebee's and were eating our dinner in less time than we spent at Applebee's where we were totally ignored. read more

We eat at Applebee's a couple of times a month...and I think it rates better than 2.5 stars...more like 3.5 stars. The food is good, but as with most places, it could be improved upon. Ambience is much better than most places...lots of big screen TV's...and it's an enjoyable environment to have dinner, or lunch. I gave it three stars, because it's not a four star restaurant. read more

We gave it a second try, just at the bar for appetizers and drinks. The manager was friendly and let us sampler a new beer they put on tap Thursday, we went Saturday. While friendly, she knew nothing about the beer she was recommending. The bartender can best be described as icey. My beer was completely drained before she asked if I needed another one. "Fool me once shame on you, fool me twice shame on me". read more

Horrible service and horrible food. A friend and I went for the dollar Bahama momma, the waitress brought them 20 minutes stating the bartender was busy. Well that was obvious because the bartender wasn't even behind the bar. We waited 15 minutes for our second round for drinks. Then waited almost an hour for our food. The waitress brought it out one plate at a time. While I'm waiting for my friends plate to come out (as I felt rude to eat while she sat there watching), we asked the waitress how much longer it will be. She said she didn't know she will check in it. 20 minutes later she brings my friends plate out as both of our food was cold as it was sitting waiting to be brought to the table. After about 2.5 hours later we finally get or check and waited another 15-20 minutes for her to come get our cards. The computer on the table wasn't working to run the cards. I haven't eaten there in 3 or 4 years. Then I remembered why I don't go there...The service sucked back then too. I'm not sure if I will give it a third try. If you have a lot of time on your hands and enjoy cold food, this is your place to eat. read more

Food was over priced and was not good. Medium steak I guess means over cook and dry. Service on the other hand was bare minimal, scratch the surface of service. The Chelsea's for two people was the same price as this place, 70$. Not worth the price, for horrible service and food you could honestly get anywhere for cheaper. read more

Disappointing. Waited an hour for meal, then received the wrong items, even after our order was repeated back to us! Food was awful. Oil was either old, or had gotten too hot. Was from out of town and stopped because all Applebee's are good, right? Wrong. read more

The worse Applebee's on the face of the earth. The hours of operation vary from the commercials as well as the posted hours on the front door. A couple of my buddies and I decided to grab a drink and a bite to eat after a long day at work and when we got there they locked the door in front of us. I asked why they were closing early and they said "no customers." I responded that we are a group of five customers and he replied "we already started cleaning." It seems to me that the staff makes the hours and they lack management. I have been to Applebee's on two occasions where they have done this. The few times that I have eaten there, the food has been terrible. We were only going because it was a late night option and my co-workers and friends suggested it. Now, we go to Buffalo Wild Wings for our drinks and late night bites. You lost another customer or five, Applebees. read more

Hey it's Mike and Nate! So far today we have been to three restaurants and Applebee's has by far been the best. Our food was hot, fresh, and frickin amazing! The bartender knows exactly how to make the drinks and the atmosphere is great. Yes the floors could be a little cleaner, but it's the end of the night. Come enjoy some half off appetizers! Great job Applebee's! read more

This review is for the first (and last) time I went to Applebee's. It was shortly after (6 months?) they opened, back in 1995? Yes, I know it was long ago, but I wanted to give some perspective to these newer reviews. I went with my mother, my 2 sisters and their husbands (party of 6). They had a special "all you can eat" ribs, at that time. Everyone else ordered shrimp or chicken. I got the ribs. Everyone was satisfied with their food but me. My ribs had no meat on them. It was mostly bones and gristle. In fact, I've never seen ribs like this before or since. I'm not even sure you could call them ribs. I'm a great cook and know my way around an animal's body parts (cuts of meat), so to say these were ribs is quite a stretch. Once I realized I wasn't gonna get anything worth putting in my mouth out of the first plate of ribs, I asked for another plate of ribs, along with a complaint about the lack of meat. The next plate was the same. At this point I asked the waitress about the quality of the ribs. She claimed they all looked like that. I then said, "If I ask for another plate, they'll be just like this?"...she said they would. I gave her the plate and said, "No, Thanks!" I didn't complain. I didn't ask to speak to a manager. (I'm not like that) I've never been back since then and have shared my experience with friends. I haven't ever been to any Applebee's restaurant after this experience. By the looks of other reviews, things haven't changed much. The service was nominal and the place was clean. Prices were reasonable, except for my ribs. They were worthless. read more