I understand takeout compared to dining in is different. That said my order was inedible. I got the triple sampler. The chicken was so hard it could break teeth, mozzarella sticks, cold, riblets had a funky taste. I've ordered delivery many times. This was amongst the top of the worst. I'll not dine in our out ever again. Man. Zero stars. read more

Don't know why they have such a low rating! Never really had a bad meal or appetizers here. Wed nights are great for half off bottles of wine and also late night app specials. Service is always good. Love sitting at high tops in bar area! read more

Applebee's Grill + Bar - American Near Me - Torrington, Connecticut

After many years of dining here, I won't be going back. My wife and I visited on a weekend afternoon and were seated promptly. The restaurant wasn't overly busy. Our waitress gave us menus and returned shortly to take our order. About five minutes later, my wife received her iced tea, but it took another 10 minutes before I got my beer. Then we both waited at least 15 more minutes for our simple Caesar salads. After finishing our salads, we waited and waited for our main courses. When they finally arrived, the fries looked like they had been cooked in old oil, and they didn't taste good. My wife's chicken tenders were okay but likely fried in the same old oil. My "half" rack of ribs looked more like a quarter rack, and when I took a bite, they were cold--not even lukewarm. I couldn't eat them. I told the waitress, and she offered to bring me a new order, but after waiting so long only to receive disappointing food, I wasn't willing to wait even longer for what might be another letdown. They did take most of the cost of the ribs off the check, and I still tipped 20% because I didn't believe the issues were her fault. It's a shame. We used to enjoy coming here, but I won't be ba read more

Oh Applebees....you are usually so good. To go order I got there about 4 min after it said the order would be ready. Got home (7 min away). The chicken was SO dry- and the rice hard and the cheese on the chicken hard. Maybe it was busy? Maybe it was sitting? I don't know but I couldn't eat it. Might try again. read more

Applebee's Grill + Bar - Grilled chicken and potatoes "side" of coleslaw. - American Near Me - Torrington, Connecticut

I'm only giving 2 stars because the hostess and waitress were decent. The food was sub-par even by Applebees standards. I ordered the Chicken fajita wrap. What I got was a wrap that had maybe 2-3 tablespoons of chicken diced in 1/4 inch squares and a ton of lettuce with some cheese. It had diced tomato, not pico de gallo as advertised. It was epically bad. And not worth $14. When I pointed out to the waitress there was nothing resembling "fajita" chicken in this wrap, she said they use fajita chicken in it, and yes, they (finely) dice it. But she could ask if the kitchen could send out more chicken. I wasn't up to the assembly of my dish... and feel they should be embarrassed to serve anything like this. Good reminder for why I normally avoid Applebees. read more

Applebee's Grill + Bar - Chicken Fajita (???) wrap - American Near Me - Torrington, Connecticut

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I swore years ago I'd never be back because of the food issues. I should have listened. Ive been here a few times throughout the year for drinks. The sign stating, if your server doesn't inform you about the featured drinks it's free is bs. They never comp the drink even after you have to inquire. Last night, we were served partially raw pretzels. We ate them anyway. Ordered a kids chicken Alfredo. No chicken, didn't bother to complain. Ordered a plain cheese quesadilla with nothing on it. Sent a chicken quesadilla. It was returned. 20+ minutes later out comes the new quesadilla. Exact same thing. The waitress offered again but we declined. She appeared to have gotten yelled at by the kitchen staff. Boneless wings were soaked in oil. Half the order was taken home to finish. Dunked into their ranch dressing and out comes a 2" black hair. All right in the trash. Kitchen staff should be ashamed of themselves. 100% DONE with these fools. read more

Service started out fine, greeted at the door, walked to a table, etc. But when our server, Jessica, came over, she was clearly on something, clothes unbuttoned, just seemed strange. Took her 20 minutes to come back to our table with drinks, and when she came with our food, it was all wrong. No idea what their hiring standards are but this should not be it. read more

Ordered takeout, all are food was insanely cold Wings felt like they came out of the fridge and I ordered a steak rare and it was so over cooked I could barely cut it with a knife might as well call it a leather boot. On top of that they forgot the shrimp. I don't expect much from a Applebees but this was dreadful. read more

ZERO STARS!!! Ordered through DoorDash, ribs were dried out and completely inedible, no fries, the chips with the spinach/artichoke dip were stale, mostly broken and there was an old French fry and what looked like another patrons discarded chicken in the chips. My sister called to speak with the manager and the staff sound like they'd rather be getting root canals. Not even an apology. DD refunded the fries but it wasn't even their mistake. Could not be more disappointed read more

Applebee's Grill + Bar - Someone's old chicken and a lm old French fry. - American Near Me - Torrington, Connecticut

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Food was ok. Went in on a day the GM Brian was interviewing someone. Brian seems unfriendly and dismissive. He seems rude and nervous to be a GM. They really need better management and staff here. read more

Good burger's the restaurant does have a smell I believe probably bec the floors are old carpet but we go there a lot

So lets see where do I start. O.K lets start with the store manager Brain. Brain, the worst manger I ever see in my life. He cares more about getting in the pants of all the waitresses then he care about the main functions of the Kitchen. What store manger doesn't know how to set a proper work schedule. Basically if he knows your parents and are good friends with your parents you will get over 35 hrs. a week. Never mind the fact that the ones he giving all the hours to call out on a weekly bases. I never seen a store manger run his store so poorly. He also too busy trying to rub in the face of the past store manger. That he has his job now and thinks its funny and has to let everyone know this. No profession ion at all. Secondly he doesn't make sure kitchen staff wears gloves when touching raw food. I have seen with my own eyes mid cooks grab raw shrimp with their bare hands and place on the the grill top. Then grab raw hamburger, buns etc. without washing their hands. I've seen cooks go outside to smoke cigarette's and come back in and not even wash their hands. There are eleven cooks, only five of them are clean and wear gloves. The dishwasher walks up to the fry holder and sticks his hands in the fries and nipple of some fries with no gloves on, even the waiters do the same. If I was to bring my family to Applebee's I would have to know what cooks are working and what station they are working. Yes i worked in the kitchen and seen some pretty disgusting things going on in the Kitchen. read more

We used to go often and liked the food. This was when they had Siracha shrimp and Bourbon Street Steaks. And we liked it. Upon returning, I ordered something that was different and the menu stated it came with coleslaw. When I did get my food there was no coleslaw. So, I nicely asked the waitress to bring some. Next thing I know the cook came out and said it did not come with coleslaw and proceeded to argue. So, I asked him if he wanted me to show him where it states that on the menu and he said no. He returned with a messy serving of coleslaw. That was a few years ago and I refuse to go back. read more

Not sure how this place is still running. Place was very dark and didn't seem like staff had any clue or care. Food took very long time and it seem like staff wouldn't even come to check on us. Saw dishes laying around. Now I remember why I never go read more

I have to say last few times I went has been less than favorable. To start my guy ordered one of their $1.00 drinks and he could not drink it, it was disgustingly sweet and just overall gross. Our appetizer was cold and not very appetizing. Dinner for me was okay I got the less calories chicken dish. My boyfriend got a dish but it was again cold. It's always busy but food is mediocre and now we just don't go because it is always a let down. The wait staff is good read more

A bit of a disappointment. My wife and daughter took me here as a treat, and we arrived and were seated. Our waiter who I believe was Nicole came took I drink order, and came back for our food order. It didn't take long for the food which was great. All was well, but then my daughter noticed that our server never came back to check on us not once after yet she had plenty time to serve her other customers. She never even asked us how our food was or did we need anything. She walked past our table many times. My wife also noticed that she gave no eye contact at all. So then when she finally came to give us our check my daughter asked If she could see the manager. Now mind you we were always polite never rude at any time. So my daughter asked the manager who I think was Shawn, and explained what happened and she wondered what the problem was since we had no idea, was she racist he said no and said he would talk to her. It seemed like he was defending her like Oh she has lots of customer's etc, and offered us a free desert. By this time we didn't want anything or to stay there so we paid and left, and for a first left no tip. How Is this customer service and you don't treat everyone fairly. We are honest paying people like anyone else. So I don't see myself coming back to this one Highly Disappointed. read more

It's a hit or a miss honestly, it depends on the server you have or the people at the pickup for curbside. But mostly have nothing good to say. The server is usually slow and looks like they are drugged out or the food doesn't come out right . read more

Consistent and amazing service. Love the atmosphere and the staff. Always a great place to go !! Ps. The salads and pasta dishes are a must!! read more

Well , I had taken a hiatus from this restaurant, but went last night mostly because of convenience and my grandson loves the kids pizza. It was busier than it's been on recent visits so that was a good sign. Upon entering I saw that the former manager, Mark, was back. It was encouraging since the place has gone downhill badly since he left. Unfortunately his return hasn't helped. The food here is ALWAYS cold. And I mean EVERY SINGLE TIME. Think this will be the last try here. read more

The past couple of times we've ordered pick up; the hot food has been cool-especially the French fries.

We have been coming to Applebee's since it opened, its one of our favorites here in town. Anything we order has been good and prices are reasonable- with the exception of the sirloin steaks- always cooked to perfection but had to send two back because they were mostly nerve. Half price apps late nite are great! Waitstaff has always been polite and personable!Chicken Wonton Tacos are fabulous! read more

Me and my father got sat down at a table around 9:07, we waited 30 minutes just for a waitress to come take our order(it wasn't even busy either). I finally found a waitress and told her how long we've been waiting. 4 minutes later our waitress comes and says "I'm sorry I was behind the bar and didn't notice you". A few minutes after we got our appetizer she comes up with 2 plates and asks us how it was, we tell her it was alright and set the plate to the side thinking we were getting our food, she walks away and gives the food to the table next to us. 20 minutes go by and our food finally came. My plate was cold and it was pretty bland as well, there wasn't any flavor in my steak or potatoes, the broccoli was very hard and dry as well. My fathers food was the same (we didn't have the same meal but his food was bland and warm). Overall our waitress was very nice, just wished the waitstaff paid more attention, faster service, food was better and definitely not cold. You need to up your game Applebee's, be fr. read more

Would normally give good reviews but the last three times I've been here they've had Fox News on the TV. Sorry I dont like my food served with politics. Never again. read more

Smallest bowl of soup ever poured. There is literally 6-6 spoonfuls in this "bowl". They don't care. Never again. Manager wouldn't even look at my bowl. Would only look at my face. At least nachos were good read more

Applebee's Grill + Bar - The tiniest bowl of soup ever poured. There might be 5-6 spoonfuls in this bowl. I've not eaten any. - American Near Me - Torrington, Connecticut

Had a wonderful lunch here today... normally I have just chicken tenders , today I upped the chicken... I had a savory grilled chicken was AMAZING .... it will be a repeat meal when I come back ... read more

I've never had bad food OR service here. Kiwi melon sangria is highly recommended. read more

Horrible. 2pm in the afternoon and they couldn't get the food for a very long time. One dish came out cold and 2 dishes out of 8 came after every one else was done. We had to ask 3x where they were and they said the kitchen was busy. Then we ordered spinach dip and it came with quesadillas instead of chips. They said they made a mistake. Just an awful experience. read more

One of my favorite restaurants I don't have anything negative to say about this restaurant The waitstaff is very friendly and they are always around to see if they can get you anything The food arrives fairly quickly and it's always exactly how we order it read more

Applebee's Grill + Bar - Strawberry Lemonade - American Near Me - Torrington, Connecticut

Let me explain the 2 star rating. We ordered the 2 for $25.00 meal not impressed by it whatsoever and I couldn't enjoy mine. I asked the waitress if the ribs were spicy she said No, I have a medical condition that I cannot eat anything spicy or has seeds. So I went ahead and ordered it, my man is a big man ordered the shrimp and chicken, now on the menu it looks hell of a lot bigger. The Salad was great then here comes our food in a good amount of time, I looked at my man's meal and I swear it could of passed for being on a kids menu and I took a bite out of my ribs and I passed it to my boyfriend who wasn't complaining about it because he finally got food that wasn't so dinky. I only enjoyed the small amount of French fries on my plate and 2 cups of Pepsi. A freaking major disappointment $33 and change for our meal and I gave the waitress $7 for a tip, wasn't rude towards her she has bills to pay, but not happy. read more

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Service was awful manager came out and accused me and my friends of calling her our waitress stupid. Unacceptable service despite the food coming out cold. Do not recommend this apple bees at all . To say how bad my experience was I personally never write reviews, I need to for this as I was disgusted in the awful service. read more

You would think you're paying $16.99 for some juicy chicken and fresh shrimp. Instead you get overcooked chicken that's drier than the Sahara desert and so many sautéed onions you could feed shreks family. The shrimp wasn't tasty I could barely taste it with the over cooked chicken and the sauce didn't make it any better. I'm very dissatisfied, and prior I haven't ate here in years!! read more

Applebee's Grill + Bar - Bourbon Street Chicken and Shrimp - American Near Me - Torrington, Connecticut

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Eating out in Torrington, I find, is a struggle. Especially when it's after eight, your options are limited. If you're looking for an experience with good food, good service, and a reasonable in and out, this is probably not the place for you. I take no issue with the hygiene of the location, although I didn't go into the bathrooms. The food was fine, but really just standard Applebee's fare. The chicken was a bit rubbery, but perfectly edible. The food is what it is. I suppose my ultimate issue is the service. I was there on a Tuesday night, which is apparently trivia night, which is fine if that's your purpose. The restaurant seems to be more than happy to let you sit there and drink (preferably from the bar), submitting trivia answers at a rate of one every three minutes. People seemed like they were having a lot of fun, and again, if that's your objective, then that's awesome and I'm sure you'll have fun. Not so much if you're there because you actually want dinner. We ordered from the two for twenty, which I'm sure makes servers grimace inside calculating tips, and a water and coffee for beverages. We were about midway through our appetizer when our entrees arrived, and were pushed directly in front of us. Convenient in a way, but impractical if we wanted to, you know, finish the appetizer. Once we were finished dinner we elected to have dessert, even though our waiter seemed resolute in his ability to ignore our table. I get it, the table of people in their twenties ordering drinks are more fun and bigger bill. But come on, did it really have to take twenty minutes after we told you we wanted a dessert AND another server overhearing me say, "Why doesn't this stupid machine call the server" for you to come back? I lost track of how many times the server walked past out table to go check on someone else, and in the meantime, it does get a bit annoying having your dirty plates just kind of sitting there. I swear, I am not that person who expects everything done perfectly, everything done immediately, and I don't mind waiting. I do mind being ignored, and my suspicion (as I've stated above) is that other tables are more lucrative. But maybe Applebee's dramatically under-staffs for what they actually need on Tuesday. I don't know, which is why I'm not calling any person out by name. My take away from the experience is there are other places to go where it doesn't take over 90 minutes to get in and out. To the trivia teams, best of luck! read more

We stopped in for lunch today. Service was by far the best I have had at Applebee's. Our servers name was Vanessa. She was friendly and efficient. I always order the oriental chicken salad. It is consistently good. My toddler had her usual Mac n cheese and thoroughly enjoyed it. read more

I usually get the 8 oz steak and mashed potato's but today the mashed potatoes taste a little unusual please don't change the usual recipe they're usually so good like crack read more

They got our order wrong then said they did see my transaction in their system we were missing some of our order and the rest came wrong upon calling them they said they couldn't help any further read more

The food at this Applebee's consistently rates between mediocre and disappointing. I've never, ever received good service there. On one occasion after the wrong items, late items, raw meat, and wrong beers I asked to see the Manager. After coming by 5 minutes later, even SHE was rude to me. My friend and I have taken to calling calling it Wait-lebee's, as in "Do you want to go to Wait-lebee's and wait?" followed by uproarious laughter because of course we don't want to go there. I and everyone I know hope it will close soon and let a real restaurant move in. By the way, ALL of the food is microwaved. Just bad stuff. read more

When I dined in and had warm to almost cold dinner plus found a long black piece of hair in my food that was enough to make me never eat there again. read more

Can't say we've ever had a worse dining experience than we had on Father' Day. We've been at this restaurant many times before, the food wasn't fabulous but the place had a fun atmosphere. Should have realized when we arrived there was going to be a problem as the wait was over 20 minutes but over a dozen tables were empty, Service went from bad to worse, dirty silverware, sticky table, couldn't get a glass of water or extra napkins. Ribs were tough and fries cold. Definitely won't be back. read more

This is a decent Applebees, I agree with the previous review. The staff is friendly, the food is alright and you can generally get in and out without much hassle. The pick-up service isn't a bad touch either, and though they tend to run a bit later than they'll confirm, they're pretty good about getting your food out on time. I usually get the chicken fajitas, which seem to be the saving grace of any greasy chain restaurant. Their burgers are alright (go to the Cambridge House for burgers!), but their meat dishes tend to be a bit overcooked and dry. Also, watch out for mixed drinks here. I can't attest to their specials, but they have quite possibly one of the worst Mojitos ever - just watery and no attention to procedure. Because mint is just a garnish, after all.. not something to be properly muddled... : \ Just stick with what's on tap. read more

Server Sierra was kinda snooty and only started being nice and smiling when it was time for the tip. I saw the other servers being friendly! Menu and drinks menu were filthy. The bill pad was greasy and disgusting as well. Garlic green beans were not garlicky. Firecracker shrimp were not spicy and the pasta was bland. Steak & mashed potatoes were good, though! read more